Sun Chemical Corporation

Thank-you for the opportunity to review this consumer’s situation.  GE is in the process of reimbursing the purchase price of the unit in question.         Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
Regards,
[redacted] I had to buy a new refrigerator, I couldn't wait for business response.  I did not receive a voice mail from anyone.

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have sent the consumer the correct instructions.

Thank-you for the opportunity to review this consumer’s situation. GE has replaced the unit in question.Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.While the tech did come on April 30 the appointment was supposed to be for him to replace the water valve that the previous tech determined was part of the problem after doing a short wash with some clothes. The tech that areived on the 30th didnot replace the valve instead he asked me what the problem was and started a wash cycle with no clothes then after about 10 or 15 minutes he decided he needed to go out to his truck to call engineering and was still on the phone with them when he came back in still trying to explain to them waht the problems were. At this point they had him looking for a button on the machine that wasnt there to put it into a test cycle. He now stopped the empty wash cycle and finally got it into a test mode and the only thing he checked was for any trouble codes and to make sure that the spin cycle was spinngng at the proper RPM and thensaid nothing was wrong and giving it back to customer relations without doing anything that he was supposed to like replacing the water valve. We still have a machine that is not working properly still leaving detergent and fabric softner stains on clothes due to lack of water, sill running at least 30 -45 minutes longer then its cycle time due to the clothes getting all twisted and machine cant balance itself out and still rinsing with warm water. I find it ironic how one tech does a small cycle of clothes to determine part of the problem and the one who was supposed to fix it and doesnt says nothing is wrong with it. And while I spoke with [redacted] she offered a buy back of only 500 on a machine that cost me an additional 875. as an upgrade to the top load GE machine the builder was offering as a standard when I bought my brand new house just 2 years ago. This is also the second machine since the because almost the same problems happened on the original one and after they tried replacing the dispenser bin and mother board which made things worse they decided to send me a replacement which has been worse since the day I got it delivered. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The only reason I filed a claim...

with the Revdex.com is because GE has taken four week now to get to the point of offering to reimburse us for the microwave. We have had a technician come out twice to try and fix this microwave and now GE is willing to offer a Goodwill certificate in the full amount of the microwave. The Goodwill certificate that GE offers allows us to go and pay out of pocket for another GE microwave and then seek reimbursement  by submitting proof of payment and then waiting 8 weeks for GE to refund us by sending us a check in the mail. This is unacceptable! We have already waited four weeks for a microwave and now GE is asking that we go and buy another GE product, which I'm reluctant to do based on the service we have received so far.
We should not have to do the following:
(1) purchase another GE microwave out of pocket
(2) submit a reimbursement claim and wait 8 WEEKS in hopes that we will get reimbursed.
GE should provide us a full refund in the amount of the microwave within 5-7 business days and allow us to purchase another microwave of our choice, it should not have to specifically be a GE product. I believe this is a reasonable request considering the inconvenience GE has put on me an my family for the past 4 weeks.
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have been in contact with gentleman, Mr. [redacted] at GE re: my washer.  He informed me the machine needs to be repaired by the repair company and they will NOT provide a new machine for me.  "That is not our policy."  This is disappointing.  I am STILL waiting for the machine to be repaired.  PARTS are still unavailable!!!   This is just AWFUL!!   For the amount of money I have spent at the laundromat, I could have purchased a BRAND NEW MACHINE!!!!   One of the agents I spoke with in February told me I would be receiving some compensation for the MISHAPSS of this machine.  Nothing has been received 
....  yet!!   I will contact her today!!

Thank you for the opportunity to review this consumer’s situation.  Please be advised that Mr. [redacted]’s refrigerator was repaired on June 1, 2016 by a GE Factory Service technician under the one-year manufacturer’s warranty. Please contact me if there are any other questions or if I may be...

of further assistance.  Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's having with his GE microwave. He informed me that the complaint has been resolved by GE waiving the charges for the repair (which is scheduled for...

2/22). Mr. [redacted] has accepted this as a fair resolution to his complaint. Please don't hesitate to contact me for any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I talked to the consumer and explained the lights operation he is describing is normal.

[redacted]
[redacted]This complaint has been resolved #[redacted].  GE gave me a refund on Friday, August 26, 2016 and took their washing machine back.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The product was not designed properly and many complaints on the internet. 
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE washer. We have agreed to exchange the unit under the one-year warranty.  The new order ([redacted]) should be delivered in...

approximately 3-5 business days. Mrs. [redacted] has accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation. GE is not agreeable to providing the requested reimbursement. Please contact me if there
are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was unable to answer the phone when you attempted to contact me.  I saw the call however it would have helped if you left me a voicemail with your contact information,allowing me the opportunity to return your call.  The best way to reach me is ([redacted]Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.   I left a voicemail with the consumer on 2/26/18.  I will offer parts at no charge to repair the washer.    Please contact me if there are any other questions or if I may be of further assistance.   [redacted]...

[redacted]

I have agreed to reimburse the cost of the service call.