Sun Chemical Corporation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The only reason I filed a claim...

with the Revdex.com is because GE has taken four week now to get to the point of offering to reimburse us for the microwave. We have had a technician come out twice to try and fix this microwave and now GE is willing to offer a Goodwill certificate in the full amount of the microwave. The Goodwill certificate that GE offers allows us to go and pay out of pocket for another GE microwave and then seek reimbursement  by submitting proof of payment and then waiting 8 weeks for GE to refund us by sending us a check in the mail. This is unacceptable! We have already waited four weeks for a microwave and now GE is asking that we go and buy another GE product, which I'm reluctant to do based on the service we have received so far.
We should not have to do the following:
(1) purchase another GE microwave out of pocket
(2) submit a reimbursement claim and wait 8 WEEKS in hopes that we will get reimbursed.
GE should provide us a full refund in the amount of the microwave within 5-7 business days and allow us to purchase another microwave of our choice, it should not have to specifically be a GE product. I believe this is a reasonable request considering the inconvenience GE has put on me an my family for the past 4 weeks.
Regards,
[redacted]

We have sent the consumer the correct instructions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The product was not designed properly and many complaints on the internet. 
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE refrigerator. The unit is currently cooling at this time but we are scheduled to return for repair on 1/23/17.  We've agreed to waive...

the home call fee any parts needed for the repair. We are also honoring 25% off the labor charges.  She has accepted this as a fair resolution. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE washer. We have agreed to exchange the unit under the one-year warranty.  The new order ([redacted]) should be delivered in...

approximately 3-5 business days. Mrs. [redacted] has accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.While the tech did come on April 30 the appointment was supposed to be for him to replace the water valve that the previous tech determined was part of the problem after doing a short wash with some clothes. The tech that areived on the 30th didnot replace the valve instead he asked me what the problem was and started a wash cycle with no clothes then after about 10 or 15 minutes he decided he needed to go out to his truck to call engineering and was still on the phone with them when he came back in still trying to explain to them waht the problems were. At this point they had him looking for a button on the machine that wasnt there to put it into a test cycle. He now stopped the empty wash cycle and finally got it into a test mode and the only thing he checked was for any trouble codes and to make sure that the spin cycle was spinngng at the proper RPM and thensaid nothing was wrong and giving it back to customer relations without doing anything that he was supposed to like replacing the water valve. We still have a machine that is not working properly still leaving detergent and fabric softner stains on clothes due to lack of water, sill running at least 30 -45 minutes longer then its cycle time due to the clothes getting all twisted and machine cant balance itself out and still rinsing with warm water. I find it ironic how one tech does a small cycle of clothes to determine part of the problem and the one who was supposed to fix it and doesnt says nothing is wrong with it. And while I spoke with [redacted] she offered a buy back of only 500 on a machine that cost me an additional 875. as an upgrade to the top load GE machine the builder was offering as a standard when I bought my brand new house just 2 years ago. This is also the second machine since the because almost the same problems happened on the original one and after they tried replacing the dispenser bin and mother board which made things worse they decided to send me a replacement which has been worse since the day I got it delivered. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
[redacted]This complaint has been resolved #[redacted].  GE gave me a refund on Friday, August 26, 2016 and took their washing machine back.Thank you,[redacted]

Thank-you for the opportunity to review this consumer’s situation.  The unit in question has been repaired.  It is covered by a 3rd party service contract.  Please contact me if there are any other questions or if I may be of further assistance.

I talked to the consumer and explained the lights operation he is describing is normal.

Thank you for the opportunity to review this consumer’s situation.  Please be advised that Mr. [redacted]’s refrigerator was repaired on June 1, 2016 by a GE Factory Service technician under the one-year manufacturer’s warranty. Please contact me if there are any other questions or if I may be...

of further assistance.  Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in refere**e to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your refere**e, details...

of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 I have had this refrigerator for 6 months.  During that time I have had six service calls.  I have had to take time off work each time except the last call which was on a Saturday. In addition I have had to buy ice as needed.  The last time the technician came out he determined that the water filter which was factory installed was limiting the amount of water flowing thru which limited the amount of ice produced and the size of the cubes.  The person that I spoke with at GE in the consumer affairs department accused me of lying about my purchase date and number of service calls I have had to wait for.  After proving my purchase date by sending him a copy of my receipt that I had to pay office to send to him he sent me a respo**e that he had updated my purchase date.   He never confirmed the number of service calls that I had to wait for during this period of time.  He never accepted any responsibility on the part of GE.  The burden of proof was on me.  Luckily the same technician serviced my refrigerator each of the six times.  H e put a plug in the place where the filter was so that the water from the supply line would bypass the filter and deliver more pressure going into the line for the ice maker and water despenser.  He told me he had new filters on the truck but I would have to purchase one to replace the factory installed filter that it appears has been the problem from the beginning.  I would like for GE to provide me with a working filter at no charge and extend my warrant by 6 months also at no charge to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was unable to answer the phone when you attempted to contact me.  I saw the call however it would have helped if you left me a voicemail with your contact information,allowing me the opportunity to return your call.  The best way to reach me is ([redacted]Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
Regards,
[redacted] I had to buy a new refrigerator, I couldn't wait for business response.  I did not receive a voice mail from anyone.

Thank you for the opportunity to review this consumer’s situation.   I left a voicemail with the consumer on 2/26/18.  I will offer parts at no charge to repair the washer.    Please contact me if there are any other questions or if I may be of further assistance.   [redacted]...

[redacted]

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's having with his GE microwave. He informed me that the complaint has been resolved by GE waiving the charges for the repair (which is scheduled for...

2/22). Mr. [redacted] has accepted this as a fair resolution to his complaint. Please don't hesitate to contact me for any further questions or concerns. Sincerely, [redacted]Program Manager

We have agreed to an exchange for this consumer.