Sun Chemical Corporation

Thank you for the opportunity to review this consumer's situation. I just left Mr. [redacted] a voicemail.  I am currently waiting to hear back from him. I can be reached at [redacted] anytime from 8am - 2pm EST. Sincerely, [redacted]Program Manager

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Purchase a GE washer and Dryer set in November 2015. In January 2016 the washing machine stopped working, it would not wash properly and the water level was very low. I contacted GE and they sent a repair person three days later and he determined the washing machine board was malfunction. We waited another week for the part to arrive. When it finally did, the technician who came to replaced it stated there was nothing wrong with the machine and did not want to change the part that was previously stated broken. I called GE once again and they sent a third person and the third person stated that it was our water levels that were not working and this person was incredibly rude to my parents for whom, I had purchased the washing machine for. I called GE and this sales representative was the first GE representative to be rude and stated they would begin to charge me for sending technicians to look at the washing machine. I asked to speak to a supervisor, but was denied because all of the supervisors were allegedly busy. By now it was the end of February and my three-month old machine was still not working. My parents had been going to laundromat for over a month and there was no repair. I called the next day and finally spoke with a supervisor and the supervisor agreed to send another repair person. The repair person changed the part that was originally broken. Now its August, less than a year from purchase date and the machine continues to malfunction. Now the machine leaves soaps and spots on clothes. We keep the load very light and with very little soap. What would only take one load to completely wash properly, now is taking three loads and not washing properly resulting in more expenses to us. I do not want to spend my lunch hour talking to GE customer service again. I can send my call logs to show how many calls I made to try to get our washing machine fixed, but I am sure that you can look into your records and see all I have gone through. I considered reselling the machine, but on good faith I would not be able to pass this headache and stress to someone else. Tomorrow I will call GE once again to try to resolve this issue, but I am afraid we have purchased a lemon. All I am asking for is a new machine so my parents do not have to go out of their way to wash. I worked hard to make their lives easier and I trusted GE to provide quality products, but now I see that they do not stand behind their products and only want to give a quick solution. If anyone can help me so that come December, I am not writing another complaint on Revdex.com because GE refuses to fix our washing machine.Desired Outcome: I want a new machine or refund so I can purchase a new washing machine that works.

Thank you for the opportunity to review this consumer’s situation.   I left a message with [redacted] on 5/3/17 explaining that I will increase her reimbursement for laundry expenses from $50 to $100 and her extended warranty from 6 months to 1 year.  I have processed the check and the...

extended warranty letter is being mailed today.   Please contact me if there are any other questions or if I may be of further assistance.  
[redacted]

Thank you for the opportunity to review this consumer’s situation.                                  Please be advised that GE has agreed to...

reverse the home diagnosis charge as well as half of the labor fee as a gesture of goodwill. [redacted] understands that she will receive a new invoice for the remaining charges and be responsible for payment.               Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke with [redacted] yesterday 1/19/2017 and he agreed to replace the washer.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for...

the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] [redacted]

Thank-you for the opportunity to review this consumer’s situation. GE has issued a reimbursement of $271.11 regarding this matter.    Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation.
I have left a few voicemails for Mrs. [redacted] to discuss her concerns with her GE dishwasher.
I will send an update after we touch base.
Sincerely,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.
GE is in the process of replacing the unit in question.  
Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I spoke with Ms. [redacted] on 1/14/16 and apologized for the trouble she is experiencing with the glass of her oven door.  I explained that the unit only comes with a one-year warranty and any repairs beyond that year would be the...

consumer's expense.  If she would like to have GE service out to service the unit, I explained that she would be responsible for the home call fee, labor and as a good will gesture, we could offer to discount the parts only by 50%. The discounted offer is good through the end of the business day on 2/15/16.  Please let me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation. Please be advised that as a gesture of goodwill GE has offered Ms. [redacted] a buyback on her dishwasher. She has accepted the offer. Please contact me if there are any other questions or if I may be of further...

assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
An appointment is scheduled for 2/4/16.  The replacement refrigerator exhibits the same problem as the original, a design flaw, I believe.  The temperature of the top shelf is consistently over 40 degrees, an unsafe temperature for storage of food.  If it is repaired during this visit, I will accept GE's response.  Otherwise, replacement with a different model or buying back the appliance would be preferred.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.   I first spoke with [redacted] on 5/9/17.  Due to her food spoilage I processed a check in the amount of $150.  She was also given the phone number to [redacted] Insurance where she has a claim for her cabinet...

and floor issues.  Our consumer relations department setup no charge service on her out of warranty product on 5/12/17.  The technician ordered parts he believed would resolve her issue.  I setup a return service appointment for 5/19/17.  I also offered a 75% discount into a brand new unit retailed at $2599 no matter the outcome of the service call.  After tax, delivery, install and haul away of her old unit her offer was $813.29.  [redacted] instructed me to cancel her service appointment for 5/19/17.  I feel I’ve offered more than fair solutions for the consumer.  There will be no other offers.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the problems she's had with her GE washer.  Because the cost of the repair may have exceeded the cost of a replacement, we offered a replacement unit at a discounted price. Mrs....

[redacted] has accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation. I spoke with the GE technician who was at the consumer’s home today 12/12/16 ready to install parts for the repair.  The technician was told by [redacted] that the local servicer agreed to exchange his unit for another tomorrow...

12/13/16.  I called [redacted] and he confirmed.  I apologized that this wasn’t treated as a DOA situation.    Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer’s situation.   I tried calling [redacted] at the phone number he provided in his Revdex.com complaint which was [redacted].  It was not a good phone number.  We did find a case with GE Consumer Relations under...

the name of [redacted] and left a voicemail under phone number [redacted] to return my call.  We had [redacted] Factory Service out on 4/12 and at that time they reset the controls and found nothing wrong.  We set this call up at no charge and consumer relations attempted to setup another call at no charge even though the dishwasher is a few weeks outside of warranty, but the consumer was not cooperative.  He was assured that he wouldn’t be charged, but he requested the service calls be cancelled.       Please contact me if there are any other questions or if I may be of further assistance. *
[redacted]