Sun Chemical Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.                                  Please be advised that GE has agreed to...

reverse the home diagnosis charge as well as half of the labor fee as a gesture of goodwill. [redacted] understands that she will receive a new invoice for the remaining charges and be responsible for payment.               Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.   I left a message with [redacted] on 5/3/17 explaining that I will increase her reimbursement for laundry expenses from $50 to $100 and her extended warranty from 6 months to 1 year.  I have processed the check and the...

extended warranty letter is being mailed today.   Please contact me if there are any other questions or if I may be of further assistance.  
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it...

does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to be satisfactory ONLY because the machine is fixed.  Every part of the process was a huge amount of time - even up to waiting 10 plus days for GE to pick up their used parts for disposal.  The machine was repaired, they did mail a check and extend my warranty but I have to say I had a very bad experience and probably will not buy their product again, because of their customer service.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of reimbursing the purchase price of the unit in question.          Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer' s situation.  I have spoken with the [redacted]'s and apologized for the trouble they've had with their GE refrigerator. I've been informed that the servicer now has the parts in stock and is scheduled to go out next Wednesday (7/20) to complete...

the repair. I gave Mr. [redacted] the option of a substantial replacement offer if he chooses to replace vs. repair. The offer of the discounted replacement will be good through the end of the business day on August 12, 2016. Please let me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to re-review this complaint.
Please be advised that GE Factory Service is scheduled to return to Ms. [redacted] home for a repair on Friday, June 5, 2015 between 8-12N.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have not been contacted by anyone from GE Appliances]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
GE agreed to fix the unit out of warranty nearly one year ago, and at that time someone in the Geospring unit acknowledged to me verbally that it was due to a known defective part of the heat pump unit leaking refrigerant.  The symptoms at this time are identical to the symptoms at that time.  Most recently, GE refuses to repair the unit since the repair apparently lasted nearly one year.  Assuming that this is the same problem, and there is reason to believe that it is as refrigerant leaks can be very slow, and likely has been gradually lowering the refrigerant level until the unit detected an error with the built in error detection.In my opinion, this is a continuation of the one problem.  The first repair did not resolve the problem.  Anyone who has had any experience with a refrigerant leak on their car knows that adding a can of refrigerant will appear to fix the problem, temporarily, until enough refrigerant leaks again.  Was the problem ever resolved, really?  Not until the leak is addressed does the problem resolve.  What is a reasonable expectation of a repair to last on a refrigerant system.  I would hope many more years than one.I would be satisfied with a response from the Geospring engineering team if they can determine and put in writing, in good conscience, that the problem I have described (recurrent filter light) is not likely due to a refrigerant leak that has been occurring since the last repair (knowing that the filter is clean).  Also, if the engineering team says that a reasonable expectation for leak repair is less than 1 year, I will accept that.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.  GE has forwarded the consumer’s concern regarding this claim back to our claim administrator, [redacted], for review.  [redacted] is in the process of settling this property damage claim.  Please contact me if there are...

any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE refrigerator. Although he mentioned the problem started in warranty, we were not able to justify sending out a part at no charge on a 6 year...

old appliance. We felt that getting the part at a discounted price of $25 (which included shipping and tax) was a fair and reasonable discount for a part that retails for $94. As an additional gesture of good will, I also offered 25% off labor if he chose an authorized GE Factory Service technician to perform the repair.  He declined our offer and will call me back within 30 days if he is interested. Sincerely, [redacted]Program Manager

Here is the body of the original email I explaining that there was no issue draining but the machine still failed to complete a wash cycle.: ---My machine is still not working properly fixed.The technician ran the drain test which completed successfully.I told him the machine failed to complete a speed washcycles twice.  He told me: maybe I should try a different cycle.  REALLY?Anyways I tried. Same issue.First picture shows that the machine is in the towel/sheets  cycle.Second picture shows the machine filling upThird picture shows the machine pausingFourth picture shows there is no water at the base of the drain pipe.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
GE's response is a complete lie!1.  GE's technician was well aware of the safety issue when he initially came out. He fixed a lighte and ordered  a burner part not because it was rusting; it was because it was damaged and started to rust where it was damaged when it blew up. The tech also ordered a knob which was damaged by the fire explosion.2.  GE called me on 5/31; he argued with me acted like an it when I mentioned to him that a complaint was also filed with US Consumer Product Safety Commission.  I agreed to let his technician come and inspect along with the refrigerator which was not scheduled  for repair to my knowledge. When I called GE a couple of days ago to check the status; I was told the service ticket was closed and there were no records of any parts being ordered.3.  On June 2, I received parts for the refrigerator and they were the same parts that were tried out by the technician at least twice before and did not work. Technician's 4th attempt top fix the refrigerator in early May failed and he told us that he would order the part that was originally in the refrigerator since the newer version of the part didn't work with three replacements.. I called GE and asked why they ordered the exact same part knowing it wouldn't work; and I mentioned again what GE's technician told us about ordering the original part but this it started to ague again with me and refused to order the correct part. I TOLD HIM TO SEND TECHNICIAN TO LOOK AT THE COOKTOP BUT NOT TO TOUCH THE REFRIGERATOR UNLESS THEY HAVE THE CORRECT PART. I ALSO TOLD MY WIFE THAT GE'S TECHNICIAN WAS NOT ALLOWED TO WORK ON THE REFRIGERATOR. 3.  GE's technician arrived on June 6 and started to work on the refrigerator. My wife called and I spoke with the technician; I asked why he was working on the refrigerator when I have NOT given permission to touch it. His response was that he had a service ticket to fix it but its the same part that has failed to work and there is no point of trying it again. He also said that the part had visual defect in it. He then looked at the Cooktop and said he noticed the problem and gas smell but I told him not to fix it since an investigator from the US Consumer Product Safety Commission is already scheduled to inspect the unit on June 10.4.  When GE's technician came on March 16 and inspected the Cooktop; he order some parts but at the same time gave me a number to contact GE due to safety issue. Three days later; I received incomplete parts so I called that number and spoke to a lady. She said she will not be able to order any parts since the issue is related to safety which is handled by another department and then she transferred me to that depart. Another lady picked up and I asked what department was it; I was told they handled issues related to safety of the products. I explained to her my issues and only response I got form her was "we are not going to replace the unit". I ended my conversation immediately and hung up the phone. 
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have left Mrs. [redacted] a voicemail to discuss her concerns with her GE electric slide-in range. I'll call her again on Friday if I don't hear back from her by then. Please contact me if you have any further questions...

or concerns.  I can be reached at [redacted] anytime from 8am - 2pm EST.Sincerely, [redacted]Program Manager

Good evening.If you could please update the complaint to indicate that GE did in fact,...

take care of the situation and replaced the unit. I was satisfied with the way they funally handled the matter. Thank you for your immediate attention. Should you need any further information, feel free to contact me at [redacted]. Thank you. [redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised I have left a couple of messages (12/6 & 12/8) for Babylyn Reyes to discuss the issue with his GE washer. He is welcome to give me a return call at his convenience at [redacted] between 8-5:00EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have already agreed to a refund for this consumer.  Just waiting for the consumer to provide the receipt.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[GE contends that the service technician provided a useful diagnostic service by suggesting the ice maker MIGHT need to be replaced.  We already knew that.  In fact, the actual problem may have been the water valve.  The technician should have run an available 4-minute diagnostic to observe that the ice maker rotated but there was no water flow.  Then he should have checked the solenoid on the water valve to determine if that was really where the problem was. ] 
Regards,
[redacted]