Sun Chemical Corporation

Thank you for the opportunity to review this consumer's situation. Please be advised that GE has agreed to replace Ms. [redacted] GE dishwasher at no charge. The order has been processed. Please contact me if there are any other questions or if I may be of further assistance.

We have agreed to replace this consumer's air conditioner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
I appreciate the new dishwasher and look forward to an appliance that will not flood my kitchen.  However, I would like in writing that GE will cover the cost of all damages and repairs caused by the flooding of my kitchen due to the malfunction of their dishwasher, including my deductible.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to be satisfactory ONLY because the machine is fixed.  Every part of the process was a huge amount of time - even up to waiting 10 plus days for GE to pick up their used parts for disposal.  The machine was repaired, they did mail a check and extend my warranty but I have to say I had a very bad experience and probably will not buy their product again, because of their customer service.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.
 GE has left five voice mails with my contact phone number for Ms. [redacted] since receiving her information from the Revdex.com.  We have not spoken as of today 6/18.
 Please contact me if there are any other questions or...

if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE refrigerator. Although he mentioned the problem started in warranty, we were not able to justify sending out a part at no charge on a 6 year...

old appliance. We felt that getting the part at a discounted price of $25 (which included shipping and tax) was a fair and reasonable discount for a part that retails for $94. As an additional gesture of good will, I also offered 25% off labor if he chose an authorized GE Factory Service technician to perform the repair.  He declined our offer and will call me back within 30 days if he is interested. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of reimbursing the purchase price of the unit in question.          Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the...

offer I reviewed appear below.
I did not receive a voice message from the business.  My cell phone number is [redacted].  Or please let me know what number I can reach the business representative at. 
Regards,
[redacted]

Thank you for the opportunity to re-review this complaint.
Please be advised that GE Factory Service is scheduled to return to Ms. [redacted] home for a repair on Friday, June 5, 2015 between 8-12N.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.  GE Factory Service was out to Ms. [redacted]’s house today and has repaired the refrigerator.  Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]

We have agreed to exchange this consumer's range.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it...

does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
GE agreed to fix the unit out of warranty nearly one year ago, and at that time someone in the Geospring unit acknowledged to me verbally that it was due to a known defective part of the heat pump unit leaking refrigerant.  The symptoms at this time are identical to the symptoms at that time.  Most recently, GE refuses to repair the unit since the repair apparently lasted nearly one year.  Assuming that this is the same problem, and there is reason to believe that it is as refrigerant leaks can be very slow, and likely has been gradually lowering the refrigerant level until the unit detected an error with the built in error detection.In my opinion, this is a continuation of the one problem.  The first repair did not resolve the problem.  Anyone who has had any experience with a refrigerant leak on their car knows that adding a can of refrigerant will appear to fix the problem, temporarily, until enough refrigerant leaks again.  Was the problem ever resolved, really?  Not until the leak is addressed does the problem resolve.  What is a reasonable expectation of a repair to last on a refrigerant system.  I would hope many more years than one.I would be satisfied with a response from the Geospring engineering team if they can determine and put in writing, in good conscience, that the problem I have described (recurrent filter light) is not likely due to a refrigerant leak that has been occurring since the last repair (knowing that the filter is clean).  Also, if the engineering team says that a reasonable expectation for leak repair is less than 1 year, I will accept that.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have left Mrs. [redacted] a voicemail to discuss her concerns with her GE electric slide-in range. I'll call her again on Friday if I don't hear back from her by then. Please contact me if you have any further questions...

or concerns.  I can be reached at [redacted] anytime from 8am - 2pm EST.Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer' s situation.  I have spoken with the [redacted]'s and apologized for the trouble they've had with their GE refrigerator. I've been informed that the servicer now has the parts in stock and is scheduled to go out next Wednesday (7/20) to complete...

the repair. I gave Mr. [redacted] the option of a substantial replacement offer if he chooses to replace vs. repair. The offer of the discounted replacement will be good through the end of the business day on August 12, 2016. Please let me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Here is the body of the original email I explaining that there was no issue draining but the machine still failed to complete a wash cycle.: ---My machine is still not working properly fixed.The technician ran the drain test which completed successfully.I told him the machine failed to complete a speed washcycles twice.  He told me: maybe I should try a different cycle.  REALLY?Anyways I tried. Same issue.First picture shows that the machine is in the towel/sheets  cycle.Second picture shows the machine filling upThird picture shows the machine pausingFourth picture shows there is no water at the base of the drain pipe.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[GE contends that the service technician provided a useful diagnostic service by suggesting the ice maker MIGHT need to be replaced.  We already knew that.  In fact, the actual problem may have been the water valve.  The technician should have run an available 4-minute diagnostic to observe that the ice maker rotated but there was no water flow.  Then he should have checked the solenoid on the water valve to determine if that was really where the problem was. ] 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have not been contacted by anyone from GE Appliances]
Regards,
[redacted]