Sun Chemical Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have agreed to exchange this consumer's range.

[redacted] [redacted] This complaint has not been resolved. GE has refused to refund my money for the defective washing machine.  I have done some research, and I am aware that GE had recalled similar machines for the same issues.  I have contacted a lawyer, and I intend to take legal action against GE. I have also found 5 other people on line  who have been experiencing the same issues. The lawyer is looking into a class action law suit against GE.  I would appreciate if the Revdex.com would not list this complaint as resolved, as it is very far from being settled.

Thank you for the opportunity to review this consumer’s situation.  GE Factory Service was out to Ms. [redacted]’s house today and has repaired the refrigerator.  Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]

Thank-you for the opportunity to review this consumer’s situation.
 GE has left five voice mails with my contact phone number for Ms. [redacted] since receiving her information from the Revdex.com.  We have not spoken as of today 6/18.
 Please contact me if there are any other questions or...

if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the...

offer I reviewed appear below.
I did not receive a voice message from the business.  My cell phone number is [redacted].  Or please let me know what number I can reach the business representative at. 
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.Please be advised that GE has processed a return authorization for Home Delivery America to come pick the range up from Ms. [redacted]’s home. GE has also agreed to reimburse her for the installation fee she paid a local company.Please...

contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is currently scheduled to complete repairs on the unit in question on 5/23/17.Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]  [redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]    We rejected the offer of the refrigerator being replaced and GE paying a small portion of our attorney fees. This refrigerator was less than 6 months old. We even purchased an extended warranty. [redacted] came out 3 times and made assumptions and ordered parts and couldn't fix it. GEs own tech came out and said it was most likely open end loose connection or short... We do not trust this refrigerator to not quit again resulting in loosing food or shorting out and causing a fire. We never were made an offer that was good for 2 weeks. We want the refrigerator replaced and our fees back. GE certainly doesn't stand by their products. I would never buy GE again or recommend to any one else. I find it hard to believe that they would want this in their own house with something that could possibly short out and cause a fire. Seems odd that we couldn't get a response from GE till we retained an attorney. All could have been avoided. And how do they know that it is working perfectly? We haven't heard from them since the ridiculous offer. Like I said before. If this had been a simple fix we would have done that. But it was never determined what the problem was. It just came back on by itself.Totally unacceptable........

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Once the concern is acted upon, I will accept the resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[ I have received the pan, but it did not fix the issue.Thanks![redacted]Sent from my iPhoneRegards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. The consumer's range was serviced this week and we have left a voicemail to see if the unit has been repaired.  GE will continue to followup with the consumer to ensure her range has been repaired.Please contact me if there...

are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. The consumer has a service call scheduled today.  Service has been out previously and calibrated the temperature of her range and states there are no issues.  Consumer has also been offered a 30% discounted prorate on an...

upgraded model.
Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have received a response from GE in reference to complaint ID [redacted] and agreed to the $50.00 increase and 6 month warranty extension. The fridge is also fixed.  I consider this complaint resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY. ]The washer will still not correctly connect.  It will only show the time left on the washer. The remote does not work.  We paid extra for the wifi because we were told by GE multiple times that it works with wifi.  We would like a refund on the machine since it does not work as advertised by GE Representatives
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.   GE is currently scheduled to complete the repair in question on 3/8.      Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The washer still did not work after the technician left my home the second time.  I have communicated with Mr. [redacted] and he kindly agreed to replace the washer with the same model which I should receive by tomorrow, 9/15/17.  I sincerely appreciate the prompt assistance; however, I would like to confirm that the new item will come with full warranty.  The reason is that I have lost faith in this model since I have owned washers from other brands for many years and have never had issues and this one broke within 6 months.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has sent out three different technicians (2 Factory Service & 1 Authorized Servicer) to take a look at Mr. [redacted]’s concerns on his GE cooktop. It has been determined by each technician that the unit is...

operating as it is designed and there is no functional repair to be made. With these diagnoses GE does not agree to replace nor refund Mr. [redacted] for the cooktop. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]