Sun Chemical Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
GE's response is a complete lie!1.  GE's technician was well aware of the safety issue when he initially came out. He fixed a lighte and ordered  a burner part not because it was rusting; it was because it was damaged and started to rust where it was damaged when it blew up. The tech also ordered a knob which was damaged by the fire explosion.2.  GE called me on 5/31; he argued with me acted like an it when I mentioned to him that a complaint was also filed with US Consumer Product Safety Commission.  I agreed to let his technician come and inspect along with the refrigerator which was not scheduled  for repair to my knowledge. When I called GE a couple of days ago to check the status; I was told the service ticket was closed and there were no records of any parts being ordered.3.  On June 2, I received parts for the refrigerator and they were the same parts that were tried out by the technician at least twice before and did not work. Technician's 4th attempt top fix the refrigerator in early May failed and he told us that he would order the part that was originally in the refrigerator since the newer version of the part didn't work with three replacements.. I called GE and asked why they ordered the exact same part knowing it wouldn't work; and I mentioned again what GE's technician told us about ordering the original part but this it started to ague again with me and refused to order the correct part. I TOLD HIM TO SEND TECHNICIAN TO LOOK AT THE COOKTOP BUT NOT TO TOUCH THE REFRIGERATOR UNLESS THEY HAVE THE CORRECT PART. I ALSO TOLD MY WIFE THAT GE'S TECHNICIAN WAS NOT ALLOWED TO WORK ON THE REFRIGERATOR. 3.  GE's technician arrived on June 6 and started to work on the refrigerator. My wife called and I spoke with the technician; I asked why he was working on the refrigerator when I have NOT given permission to touch it. His response was that he had a service ticket to fix it but its the same part that has failed to work and there is no point of trying it again. He also said that the part had visual defect in it. He then looked at the Cooktop and said he noticed the problem and gas smell but I told him not to fix it since an investigator from the US Consumer Product Safety Commission is already scheduled to inspect the unit on June 10.4.  When GE's technician came on March 16 and inspected the Cooktop; he order some parts but at the same time gave me a number to contact GE due to safety issue. Three days later; I received incomplete parts so I called that number and spoke to a lady. She said she will not be able to order any parts since the issue is related to safety which is handled by another department and then she transferred me to that depart. Another lady picked up and I asked what department was it; I was told they handled issues related to safety of the products. I explained to her my issues and only response I got form her was "we are not going to replace the unit". I ended my conversation immediately and hung up the phone. 
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised I have left a couple of messages (12/6 & 12/8) for Babylyn Reyes to discuss the issue with his GE washer. He is welcome to give me a return call at his convenience at [redacted] between 8-5:00EST.

[redacted] [redacted] This complaint has not been resolved. GE has refused to refund my money for the defective washing machine.  I have done some research, and I am aware that GE had recalled similar machines for the same issues.  I have contacted a lawyer, and I intend to take legal action against GE. I have also found 5 other people on line  who have been experiencing the same issues. The lawyer is looking into a class action law suit against GE.  I would appreciate if the Revdex.com would not list this complaint as resolved, as it is very far from being settled.

I have already agreed to a refund for this consumer.  Just waiting for the consumer to provide the receipt.

Good evening.If you could please update the complaint to indicate that GE did in fact,...

take care of the situation and replaced the unit. I was satisfied with the way they funally handled the matter. Thank you for your immediate attention. Should you need any further information, feel free to contact me at [redacted]. Thank you. [redacted]

Thank-you for the opportunity to review this consumer’s situation.  GE has forwarded the consumer’s concern regarding this claim back to our claim administrator, [redacted], for review.  [redacted] is in the process of settling this property damage claim.  Please contact me if there are...

any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY. ]The washer will still not correctly connect.  It will only show the time left on the washer. The remote does not work.  We paid extra for the wifi because we were told by GE multiple times that it works with wifi.  We would like a refund on the machine since it does not work as advertised by GE Representatives
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. The consumer has a service call scheduled today.  Service has been out previously and calibrated the temperature of her range and states there are no issues.  Consumer has also been offered a 30% discounted prorate on an...

upgraded model.
Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
These machines may have been designed as they say but these have not been put together correctly and my daughter and I are not satisfied.  My daughter sent an e-mail to customer service about the instructions which she has been following all along and GE just won't face the facts that these machines are not doing what they think they are.!  We will go further with this!!!!Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The washer still did not work after the technician left my home the second time.  I have communicated with Mr. [redacted] and he kindly agreed to replace the washer with the same model which I should receive by tomorrow, 9/15/17.  I sincerely appreciate the prompt assistance; however, I would like to confirm that the new item will come with full warranty.  The reason is that I have lost faith in this model since I have owned washers from other brands for many years and have never had issues and this one broke within 6 months.
Regards,
[redacted]

we have agreed to exchange this consumer's refrigerator.

Thank-you for the opportunity to review this consumer’s situation. GE is currently scheduled to complete repairs on the unit in question on 5/23/17.Please contact me if there are any other questions or if I may be of further assistance.

This consumers air conditioner has now been repaired and re-installed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Once the concern is acted upon, I will accept the resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[ I have received the pan, but it did not fix the issue.Thanks![redacted]Sent from my iPhoneRegards,
[redacted]

[redacted]  [redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]    We rejected the offer of the refrigerator being replaced and GE paying a small portion of our attorney fees. This refrigerator was less than 6 months old. We even purchased an extended warranty. [redacted] came out 3 times and made assumptions and ordered parts and couldn't fix it. GEs own tech came out and said it was most likely open end loose connection or short... We do not trust this refrigerator to not quit again resulting in loosing food or shorting out and causing a fire. We never were made an offer that was good for 2 weeks. We want the refrigerator replaced and our fees back. GE certainly doesn't stand by their products. I would never buy GE again or recommend to any one else. I find it hard to believe that they would want this in their own house with something that could possibly short out and cause a fire. Seems odd that we couldn't get a response from GE till we retained an attorney. All could have been avoided. And how do they know that it is working perfectly? We haven't heard from them since the ridiculous offer. Like I said before. If this had been a simple fix we would have done that. But it was never determined what the problem was. It just came back on by itself.Totally unacceptable........

Thank-you for the opportunity to review this consumer’s situation. The consumer's range was serviced this week and we have left a voicemail to see if the unit has been repaired.  GE will continue to followup with the consumer to ensure her range has been repaired.Please contact me if there...

are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has sent out three different technicians (2 Factory Service & 1 Authorized Servicer) to take a look at Mr. [redacted]’s concerns on his GE cooktop. It has been determined by each technician that the unit is...

operating as it is designed and there is no functional repair to be made. With these diagnoses GE does not agree to replace nor refund Mr. [redacted] for the cooktop. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.Please be advised that GE has processed a return authorization for Home Delivery America to come pick the range up from Ms. [redacted]’s home. GE has also agreed to reimburse her for the installation fee she paid a local company.Please...

contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]