Neiman Marcus Last call use discounts to attract consumers and cancel the orders later with no reason and no notice
On March 20, the online shopping platform, Neiman Marcus Last Call, offers a discount on the Ferragamo Vara Pumps, which used to be $550, now approximately $In addition, the website had an event that customers can randomly opened a red packet shown on its website to get an additional 50%, 40%, or 30% offI got the 40% off offer, which made the shoe $I then purchased pairs of shoes and pay and place the orders successfullyThe order summary was received from last callHowever, when I check the order status on the website this morning, I found that the order had been cancelled, and the company did not even notice me either via mail or phone callAfter talking to several other friends, I found out that I am not the only one got deceivedOther people who bought the products under the discounts they advertised also got their orders cancelledMoreover, the cu
Items that I ordered was not received
On October 9, a parcel loss claim was filed on a purchase made with a visa credit card made on October Order number***I spoke to manager at Neiman Marcus, they stated that a refund or replacement items would be sent out October 26, once the claim is completedI called in October and now they are saying that they are not going to refund or send replacement items
I purchased a pair of Chanel shoes (over text) on December 7th, 2017, through sales associate, Kayla, at Bergdorf Goodman (New York, New York)I requested the item be shipped to me at the Ritz Carlton in Palm Springs between the 14th-17th- which was the duration of my stayThey shipment did not arrive until December 18thBeing that FedEx ships with next day delivery, I was surprised to see the package went standard delivery- which ultimately caused the delayI reached out to Kayla via text on December 17th stating the shoes did not make the requested delivery period and that I would like a refundKayla offered to ship the shoes to another addess but I no longer had a need for themShe suggested I have them shipped to me in Canada and then I can ship them back for a refund, which is an outrageous cost of my time and moneyOn Tuesday, January 2nd I had not heard anything from Kayla and the original FedEx tracking number stated the shoes were still in Palm SpringsShe replied January 3rd with "Hello, it might be delayed because the holidays but I will look into it"On January 8th I hadn't heard back from Kayla so I made my first call to the storeNote, each call is an international long distance call at a cost to me as there is no toll free number when dealing with store ordersThe customer service agent was incredibly rude in his verbiage and tone After a minute long conversation (at $a minute) I was given a FedEx tracking number and was told FedEx would pick up the item on the next business day, January 9thLow and behold the tracking number did not generate so I called back and the associate I spoke with next told me my order number didn't exist and had no interest in helping me further (minute long call)I hung up, called back and spoke with an associate who didn't haven't access to her FedEx login so she transferred me over to another agent for a total of minutes phone timeThis associate gave me a tracking number but it was actually the original tracking number from the shipment from Bergdorfs to the Ritz CarltonI found this out today, January 10th as I wanted to ensure the shoes were picked upBeing that I have lost all faith in any agent at your New York location,
I found a toll free number to which the associate redirected me back to the New York storeI told her I didn't want to be transferred for the above reasons and she put me on hold to reach out herself- the line was disconnectedI then called your New York store and was told that no one currently has access to FedEx so I couldn't be helped, that took another minutesI asked for a customer service phone number or e-mail and she told me "this is it" and that "they don't give out e-mail addresses"I asked to speak with a manager and stayed on the line and was ultimately disconnected as there was no voicemailAt this point, I could careless if the shoes ever make it back to the store I just want a refundThe service displayed was shameful and far from luxuryYour associates have zero grace and lack any common senseI will not shop with Bergdorfs ever again
Bergdorf Goodman shipped dress in wrong color, while refusing the issue refund stating that the dress was not purchased from the store
I ordered a dress in Black from Bergdorf Goodman store in NYC on The sales associate is Marianna K***The item is XXXXXXXXXXXXThe price exlutax is The payment is in credit from Chase Bank
The item was shipped to me later in ivoryI went to the store on to return the item, with all labels attached and item completely newThe return was accepted that moment
I received the package with the same dress today, and a letter from Blair ZebrowskiThe letter said that Bergdorf Goodman cannot issue refund because the item was not purchased at the storeThe reason for "the item is not purchased at the store" is that they never carry the item in ivory, where there is no evidence
Worse still, the labels on the dress I received today are all missingAs a matter of fact, when I returned the item on 07.21, the wome
chaged me for order
It hasn't shipped and shipping date has not been determined
Will not cancel order
Ordered item 6/17/My card was charged $on that dayHeard nothing from NMMade inquiry today via live chat and was told that item had not shipped and that no shipment date had been setI asked to cancel the order and to have my card credited and was told that could not be done
I received two cancellations of an order.The cancellation said it was out of stock and then two weeks later it reappeared for dollars more
I ordered item *** on line and the purchase price was There was a 40% off saleI received a cancellation on the item and was told it was out of stockApproximately two weeks later I see the same item on the site for full priceI called and ordered the ring again and explained my cancellationThe sales woman, Evelynn, checked my account history and said that I would receive the sales priceTwo days after placing the new order it was cancelled!! I called and spoke to a supervisor named *** and she could not offer a reasonable explaination for all these cancellations
Sales Practice Issue
I went into the store to purchase a Gucci belt for an event after being told it was on hold for another customer and being sold on another belt by the agentI was advised the agent would place the belt on hold and I could shop for something to wear fro my eventAfter shopping for the event and returning the sales agent left to go get the item and had another sales agent approach me and advised he sold it to another customerI advised that must be incorrectWhen the other sales agent returned almost minutes later she apologized and said she placed on hold but he sold it anywayShe asked if I had time to drive to the GalleriaI advised no I would be late for my eventI already could not complete my outfit and had a makeup appointment as wellShe just kept saying I am so sorryI called the store manager who escalated to executive officesAfter a few das of leaving messages...I was offered a free lunch???I spoke to Anna a Gucci manager who was worse than
Order number WNXXXXXXXXXXX was cancelled on Jan 6th, and my gift card was not get refund
Order number WNXXXXXXXXXXX was cancelled on Jan 6th, and they took my gift card, and did not refund to me
Cancellation issue about an cancelled order
I am very disappointed about a recent shopping experience on Neiman MarcusI placed two orders on Nov and those two order number are WNXXXXXXXXXX and WNXXXXXXXXXX and after that I received two emails said that Customer Action RequiredI called the Neiman Marcus representatives to resolve the issue on both of those two orders due to the address correctionNO ONE MENTIONED ABOUT THE CREDIT CARD ISSUE TO MEBesides, I called my credit company, Chase, to ensure both of those two orders go throughI wasted a lot of time to call both Neiman Marcus and my credit card company to resolve this issueHowever, today I received the email said that the order WNXXXXXXXXXX has been cancelled and there is no way Neiman Marcus would re-process this charge using my payment methodThe only way for me is to replace the orderHowever now I could not use the promotion code which was valid on Nov anymoreIt does not make any sense that the first one
I received a pair of Loubutin shoes for my year wedding anniversary from my husband They were uncomfortable but was told to try them and if they did not feel good then I could exchange for a different size or styleI wore them time, and went to the store in cherry creek w my daughter to exchange or get some adviceThe women helping was completely dismissive, lectured me on Neiman Marcus NEW policy of no exchanges and then brought another women from the perfume dept to give me the same lectureNo understanding, no thoughtfulness, no solutions.These shoes were almost a $1, Nordstrom sells the same shoesI went to them afterwards to ask and they said that they are getting Neimans customers because of their terrible return policy and rude people & that OF COURSE THEY WOULD EXCHANGE THEM, THEY WANT HAPPY LOYAL CUSTOMERS"I will be switching to NordstromIn Denver there are only two high end stores, these twoAll my girlfriends will hear of this and I will take them wit
Adviced to return an item to be replaced by vendorItem was returnedOnce item was on route to NM they said item is seasonal and can not be replaced
Issue is in regards to online orderParts of an item arrived broken and I called customer service representative and was advised to return the broken parts that would be replaced by vendorBroken item was shipped and sent out and I kept the remaining good parts of the orderLater on I was adviced that item couldn't be replacedA couple of days after I was emailed from customer service and Was informed that part could be replaced and I was given a replacement orderThis made me ***Two days later they cancel the replacement orders without letting me knowI found out because I entered their website and checked on the status of the orderI then began a chat with customer service and they adviced me that item couldn't be replacedMy complain is with the lack of training of this companySome customer services advise you one thing
I was emailing a rep about this order, WNXXXXXXXXXXX, we were initially in touch about a prior order which did not arrive and refunded, no reply
I was emailing a rep about this order, WNXXXXXXXXXXX, we were initially in touch about a prior order which did not arrive and refunded, no replyI attempted to locate her email address, could not be foundThis order, WNXXXXXXXXXXX, was canceled as I could not find information as to when it might arrive, earliest projected date showed AprilAlso, the rep whom I was emailing did not reply and her email address could not be found, as stated priorIn the event I choose to order the item again, I need to know more information on delivery date and if Neiman Marcus will price match
So disgusted at your new return policyI cannot believe you don't allow returns on open cosmetics
I came in to the Woodland Hills store to exchange a lip balm that I had an allergic reaction toThey are they 100% will not return anything used or open and would actually " get in trouble" for doing soI cannot believe you went from your amazing return policy to this crapThis is the same reason I stopped shopping at bloomingdales and only shopped at Nordstrom and NMNow I will no longer be shopping with you
I purchased a Chanel mini woc when I was traveling in Las Vegas and I change my mind and wanted to return it in Seattle but they won't let me do that
I paid $to buy a Chanel 18A pearl my shoulder mini French woc in black model number XXXX-XX-XX-XXXXXXXXXXXX from Las Vegas Neiman Marcus with XXXXXX XXXX XXXX XXXXX on 07/15/While I was looking inside the store the sales associate kept selling the wallet to meAfter a while I decided to buy it and when I was paying, he asked me to apply the Neiman Marcus credit card which I wasn't really want to get it but I didThe associate never provided the details regarding of the credit cardThat's why I closed it once I get back to Seattle and I am not really happy about pulling my credit report
When I was there getting this wallet, I did ask the associate to get me a brand new one and he did all the packaging for meI have never opened or used the wallet at ALL after I purchased it because I was unsure of keeping it or not
I purchased a pair of Christian Louboutin for my Fiancee Anniversary, we went and her heel completely broke after one night
I original purchased the shoes as a anniversary gift for my Fiancee, Since these are very expensive shoes she did not wear until our anniversaryWe had an amazing dinner planned out with Dinner and a night out dancingUnfortunately sometimes things do go as plan My fiancee was complaining about the comparability of the shoe not a problem new shoes tend to need to be broken in So we continue with our night once we got to the dance club we dance for a couple of hours and that when the heel broke off This made me look completely bad & Cheap, being that these are real Christian Louboutin how could they break with after one night with them on > I explain to her that these must be a defect and we will return them for exchange cause she truly loved the shoes I called to the CS number on line and was transfer to a very friendly rep name (Tamika) , she escal
I made an order online at Neiman Marcus on and I got gift card by promotionThen I received the gift card and used on order But this order was cancelled by Neiman Marcus including gfit cardThen I contact to Neiman Marcus customer services to request to give me the gift card againthen I received the card by eamil on but when I used it I find the new gift card is So I reflect this problem immediately and first time the customer service told me it already send to me and tlod me will sent to me again by email but I wait one month I cannot receive it .Then I contact to them again and again they always told me they will nota to Executive department to check and then no result to me .Two months gone I asked again today they told me the requesd to reload gift card to me on 2017-06-but it still not completeI have no patience to wait because I wait for fouer months and I distrust them because everytime I ask the reply
Product_Or_Service: LUN
The missing gift card
I placed an order WNXXXXXXXXXXX during Neiman Marcus gift card event, my order qualified $gift card, but I only received $300, I contacted them and they said the remaining $was issued, but until now, I still not received it, I contacted them again but no one give me a reply
Neman Marcus did not deliver the product in time and delivered a refurbished product instead of a brand newThe whole process was quite unhappy
I ordered a Bally belt from Neman Marcus online web site on 6/and it showed I can pick up from the store within or daysAfter days, I did not get the confirmation from the online system and I called the customer serviceCustomer service told me I could not get the order in timeI double confirmed if the product was still available and they said it wasAfter another days, I called the customer service three days consequentlyThey always told me the product could be delivered the next dayAt the last day, they told me to go to the local store directly and they promised to give me $for customer service satisfaction(The delivery was too slow.) This is weird as online sale should be taken care of the online customer service completely
Anyway, I went to the store in Bellevue, WA and got the productAfter I checked the
In March, someone stole my identity and decided to open new accounts at a mall in TexasLuckily enough I was able to put an alert on my credit report before further damage is doneAll in all, this theft managed to get about hard inquires on my credit reportI followed up directly with the corresponding stores and within days, they were able send me letters apologizing and removing the hard inquires
I called Neiman *** (NM) on March 7, to report the identify theft incident and I was assured that the account will not be issued and the query will be taken off my report within to daysToday is June 16, 2017, way over the days promised and no action has taken place yetI am not sure if NM has issued a credit card to the theft because I did not get a follletter that the application has been denied/cancelled; nor has NM remove the hard inquiry from my credit reportI called Neiman *** on June and June and they told me that one of their representa
Neiman Marcus Last call use discounts to attract consumers and cancel the orders later with no reason and no notice
On March 20, the online shopping platform, Neiman Marcus Last Call, offers a discount on the Ferragamo Vara Pumps, which used to be $550, now approximately $In addition, the website had an event that customers can randomly opened a red packet shown on its website to get an additional 50%, 40%, or 30% offI got the 40% off offer, which made the shoe $I then purchased pairs of shoes and pay and place the orders successfullyThe order summary was received from last callHowever, when I check the order status on the website this morning, I found that the order had been cancelled, and the company did not even notice me either via mail or phone callAfter talking to several other friends, I found out that I am not the only one got deceivedOther people who bought the products under the discounts they advertised also got their orders cancelledMoreover, the cu
Items that I ordered was not received
On October 9, a parcel loss claim was filed on a purchase made with a visa credit card made on October Order number***I spoke to manager at Neiman Marcus, they stated that a refund or replacement items would be sent out October 26, once the claim is completedI called in October and now they are saying that they are not going to refund or send replacement items
bait and switch, not honoring promotional code after
new Order number: ***
old order number: ***
I purchased a pair of Chanel shoes (over text) on December 7th, 2017, through sales associate, Kayla, at Bergdorf Goodman (New York, New York)I requested the item be shipped to me at the Ritz Carlton in Palm Springs between the 14th-17th- which was the duration of my stayThey shipment did not arrive until December 18thBeing that FedEx ships with next day delivery, I was surprised to see the package went standard delivery- which ultimately caused the delayI reached out to Kayla via text on December 17th stating the shoes did not make the requested delivery period and that I would like a refundKayla offered to ship the shoes to another addess but I no longer had a need for themShe suggested I have them shipped to me in Canada and then I can ship them back for a refund, which is an outrageous cost of my time and moneyOn Tuesday, January 2nd I had not heard anything from Kayla and the original FedEx tracking number stated the shoes were still in Palm SpringsShe replied January 3rd with "Hello, it might be delayed because the holidays but I will look into it"On January 8th I hadn't heard back from Kayla so I made my first call to the storeNote, each call is an international long distance call at a cost to me as there is no toll free number when dealing with store ordersThe customer service agent was incredibly rude in his verbiage and tone After a minute long conversation (at $a minute) I was given a FedEx tracking number and was told FedEx would pick up the item on the next business day, January 9thLow and behold the tracking number did not generate so I called back and the associate I spoke with next told me my order number didn't exist and had no interest in helping me further (minute long call)I hung up, called back and spoke with an associate who didn't haven't access to her FedEx login so she transferred me over to another agent for a total of minutes phone timeThis associate gave me a tracking number but it was actually the original tracking number from the shipment from Bergdorfs to the Ritz CarltonI found this out today, January 10th as I wanted to ensure the shoes were picked upBeing that I have lost all faith in any agent at your New York location,
I found a toll free number to which the associate redirected me back to the New York storeI told her I didn't want to be transferred for the above reasons and she put me on hold to reach out herself- the line was disconnectedI then called your New York store and was told that no one currently has access to FedEx so I couldn't be helped, that took another minutesI asked for a customer service phone number or e-mail and she told me "this is it" and that "they don't give out e-mail addresses"I asked to speak with a manager and stayed on the line and was ultimately disconnected as there was no voicemailAt this point, I could careless if the shoes ever make it back to the store I just want a refundThe service displayed was shameful and far from luxuryYour associates have zero grace and lack any common senseI will not shop with Bergdorfs ever again
Bergdorf Goodman shipped dress in wrong color, while refusing the issue refund stating that the dress was not purchased from the store
I ordered a dress in Black from Bergdorf Goodman store in NYC on The sales associate is Marianna K***The item is XXXXXXXXXXXXThe price exlutax is The payment is in credit from Chase Bank
The item was shipped to me later in ivoryI went to the store on to return the item, with all labels attached and item completely newThe return was accepted that moment
I received the package with the same dress today, and a letter from Blair ZebrowskiThe letter said that Bergdorf Goodman cannot issue refund because the item was not purchased at the storeThe reason for "the item is not purchased at the store" is that they never carry the item in ivory, where there is no evidence
Worse still, the labels on the dress I received today are all missingAs a matter of fact, when I returned the item on 07.21, the wome
chaged me for order
It hasn't shipped and shipping date has not been determined
Will not cancel order
Ordered item 6/17/My card was charged $on that dayHeard nothing from NMMade inquiry today via live chat and was told that item had not shipped and that no shipment date had been setI asked to cancel the order and to have my card credited and was told that could not be done
I received two cancellations of an order.The cancellation said it was out of stock and then two weeks later it reappeared for dollars more
I ordered item *** on line and the purchase price was There was a 40% off saleI received a cancellation on the item and was told it was out of stockApproximately two weeks later I see the same item on the site for full priceI called and ordered the ring again and explained my cancellationThe sales woman, Evelynn, checked my account history and said that I would receive the sales priceTwo days after placing the new order it was cancelled!! I called and spoke to a supervisor named *** and she could not offer a reasonable explaination for all these cancellations
Sales Practice Issue
I went into the store to purchase a Gucci belt for an event after being told it was on hold for another customer and being sold on another belt by the agentI was advised the agent would place the belt on hold and I could shop for something to wear fro my eventAfter shopping for the event and returning the sales agent left to go get the item and had another sales agent approach me and advised he sold it to another customerI advised that must be incorrectWhen the other sales agent returned almost minutes later she apologized and said she placed on hold but he sold it anywayShe asked if I had time to drive to the GalleriaI advised no I would be late for my eventI already could not complete my outfit and had a makeup appointment as wellShe just kept saying I am so sorryI called the store manager who escalated to executive officesAfter a few das of leaving messages...I was offered a free lunch???I spoke to Anna a Gucci manager who was worse than
Order number WNXXXXXXXXXXX was cancelled on Jan 6th, and my gift card was not get refund
Order number WNXXXXXXXXXXX was cancelled on Jan 6th, and they took my gift card, and did not refund to me
Cancellation issue about an cancelled order
I am very disappointed about a recent shopping experience on Neiman MarcusI placed two orders on Nov and those two order number are WNXXXXXXXXXX and WNXXXXXXXXXX and after that I received two emails said that Customer Action RequiredI called the Neiman Marcus representatives to resolve the issue on both of those two orders due to the address correctionNO ONE MENTIONED ABOUT THE CREDIT CARD ISSUE TO MEBesides, I called my credit company, Chase, to ensure both of those two orders go throughI wasted a lot of time to call both Neiman Marcus and my credit card company to resolve this issueHowever, today I received the email said that the order WNXXXXXXXXXX has been cancelled and there is no way Neiman Marcus would re-process this charge using my payment methodThe only way for me is to replace the orderHowever now I could not use the promotion code which was valid on Nov anymoreIt does not make any sense that the first one
I received a pair of Loubutin shoes for my year wedding anniversary from my husband They were uncomfortable but was told to try them and if they did not feel good then I could exchange for a different size or styleI wore them time, and went to the store in cherry creek w my daughter to exchange or get some adviceThe women helping was completely dismissive, lectured me on Neiman Marcus NEW policy of no exchanges and then brought another women from the perfume dept to give me the same lectureNo understanding, no thoughtfulness, no solutions.These shoes were almost a $1, Nordstrom sells the same shoesI went to them afterwards to ask and they said that they are getting Neimans customers because of their terrible return policy and rude people & that OF COURSE THEY WOULD EXCHANGE THEM, THEY WANT HAPPY LOYAL CUSTOMERS"I will be switching to NordstromIn Denver there are only two high end stores, these twoAll my girlfriends will hear of this and I will take them wit
Adviced to return an item to be replaced by vendorItem was returnedOnce item was on route to NM they said item is seasonal and can not be replaced
Issue is in regards to online orderParts of an item arrived broken and I called customer service representative and was advised to return the broken parts that would be replaced by vendorBroken item was shipped and sent out and I kept the remaining good parts of the orderLater on I was adviced that item couldn't be replacedA couple of days after I was emailed from customer service and Was informed that part could be replaced and I was given a replacement orderThis made me ***Two days later they cancel the replacement orders without letting me knowI found out because I entered their website and checked on the status of the orderI then began a chat with customer service and they adviced me that item couldn't be replacedMy complain is with the lack of training of this companySome customer services advise you one thing
I was emailing a rep about this order, WNXXXXXXXXXXX, we were initially in touch about a prior order which did not arrive and refunded, no reply
I was emailing a rep about this order, WNXXXXXXXXXXX, we were initially in touch about a prior order which did not arrive and refunded, no replyI attempted to locate her email address, could not be foundThis order, WNXXXXXXXXXXX, was canceled as I could not find information as to when it might arrive, earliest projected date showed AprilAlso, the rep whom I was emailing did not reply and her email address could not be found, as stated priorIn the event I choose to order the item again, I need to know more information on delivery date and if Neiman Marcus will price match
So disgusted at your new return policyI cannot believe you don't allow returns on open cosmetics
I came in to the Woodland Hills store to exchange a lip balm that I had an allergic reaction toThey are they 100% will not return anything used or open and would actually " get in trouble" for doing soI cannot believe you went from your amazing return policy to this crapThis is the same reason I stopped shopping at bloomingdales and only shopped at Nordstrom and NMNow I will no longer be shopping with you
I purchased a Chanel mini woc when I was traveling in Las Vegas and I change my mind and wanted to return it in Seattle but they won't let me do that
I paid $to buy a Chanel 18A pearl my shoulder mini French woc in black model number XXXX-XX-XX-XXXXXXXXXXXX from Las Vegas Neiman Marcus with XXXXXX XXXX XXXX XXXXX on 07/15/While I was looking inside the store the sales associate kept selling the wallet to meAfter a while I decided to buy it and when I was paying, he asked me to apply the Neiman Marcus credit card which I wasn't really want to get it but I didThe associate never provided the details regarding of the credit cardThat's why I closed it once I get back to Seattle and I am not really happy about pulling my credit report
When I was there getting this wallet, I did ask the associate to get me a brand new one and he did all the packaging for meI have never opened or used the wallet at ALL after I purchased it because I was unsure of keeping it or not
I purchased a pair of Christian Louboutin for my Fiancee Anniversary, we went and her heel completely broke after one night
I original purchased the shoes as a anniversary gift for my Fiancee, Since these are very expensive shoes she did not wear until our anniversaryWe had an amazing dinner planned out with Dinner and a night out dancingUnfortunately sometimes things do go as plan My fiancee was complaining about the comparability of the shoe not a problem new shoes tend to need to be broken in So we continue with our night once we got to the dance club we dance for a couple of hours and that when the heel broke off This made me look completely bad & Cheap, being that these are real Christian Louboutin how could they break with after one night with them on > I explain to her that these must be a defect and we will return them for exchange cause she truly loved the shoes I called to the CS number on line and was transfer to a very friendly rep name (Tamika) , she escal
I made an order online at Neiman Marcus on and I got gift card by promotionThen I received the gift card and used on order But this order was cancelled by Neiman Marcus including gfit cardThen I contact to Neiman Marcus customer services to request to give me the gift card againthen I received the card by eamil on but when I used it I find the new gift card is So I reflect this problem immediately and first time the customer service told me it already send to me and tlod me will sent to me again by email but I wait one month I cannot receive it .Then I contact to them again and again they always told me they will nota to Executive department to check and then no result to me .Two months gone I asked again today they told me the requesd to reload gift card to me on 2017-06-but it still not completeI have no patience to wait because I wait for fouer months and I distrust them because everytime I ask the reply
Product_Or_Service: LUN
The missing gift card
I placed an order WNXXXXXXXXXXX during Neiman Marcus gift card event, my order qualified $gift card, but I only received $300, I contacted them and they said the remaining $was issued, but until now, I still not received it, I contacted them again but no one give me a reply
Neman Marcus did not deliver the product in time and delivered a refurbished product instead of a brand newThe whole process was quite unhappy
I ordered a Bally belt from Neman Marcus online web site on 6/and it showed I can pick up from the store within or daysAfter days, I did not get the confirmation from the online system and I called the customer serviceCustomer service told me I could not get the order in timeI double confirmed if the product was still available and they said it wasAfter another days, I called the customer service three days consequentlyThey always told me the product could be delivered the next dayAt the last day, they told me to go to the local store directly and they promised to give me $for customer service satisfaction(The delivery was too slow.) This is weird as online sale should be taken care of the online customer service completely
Anyway, I went to the store in Bellevue, WA and got the productAfter I checked the
In March, someone stole my identity and decided to open new accounts at a mall in TexasLuckily enough I was able to put an alert on my credit report before further damage is doneAll in all, this theft managed to get about hard inquires on my credit reportI followed up directly with the corresponding stores and within days, they were able send me letters apologizing and removing the hard inquires
I called Neiman *** (NM) on March 7, to report the identify theft incident and I was assured that the account will not be issued and the query will be taken off my report within to daysToday is June 16, 2017, way over the days promised and no action has taken place yetI am not sure if NM has issued a credit card to the theft because I did not get a follletter that the application has been denied/cancelled; nor has NM remove the hard inquiry from my credit reportI called Neiman *** on June and June and they told me that one of their representa