only received $gift card back when advertisement said I suppose to get $
I purchased over $during their march together gift card promotion on 03/13/I had triple in making sure that all items were qualified for the promotion before submitted because I had read reviews and lots of people complaint about their misleading gift card eventMy order number is **XXXXXXXXXXX, I supposed to get $gift back, but a few weeks later, they only send me $I chatted with *** online on 4/14/and he agreed and said he will submitted the request for the remainder $I called them today to ask for update and was transferred around different times and a third time, a male representative said I wasn't qualify for $because children clothes item NMS18_Z221y are not include for the promotionThis was a lie because I had add in that item specificly even though I didn't want it because it said it was a qualified item for the least amount of money to put me over the $r
I was given a gift card in the amount of $which ultimately was used through fraud
Here is the card number: XXXX-XXXX-XXXX-XXXX (XXXX)
I bought a Farragamo belt for my boyfriend (Tevin Juman) and he returned it and we got a gift cardWhen I tried to use the card it said that it was already used in CALIFORNIA! Mind you, I live in Boston, MALiterally across the countryA rep told us that my boyfriend used it but again WE LIVE IN BOSTONI asked if they can compare security cameras in both locations and they did not respondThis has been really stressful because this was a lot of money for us and its HIGHLY SUSPICIOUS that it was used in CaliforniaI promise we didn't use this and its just become really stressful and I feel like Neiman Marcus hasn't done anything to alleviate the situationI just want my gift card with my funds on it
They sent me the wrong itemI contacted the comstomer service twice to exchangeEvery time they send me the same wrong item
I made an online order on black friday (11/25/XXXX)(order number WNXXXXXXXXXX)I'm supposed to get a *** *** Dans L'eau Edp 2.5oz (item number NMF17_C1LJA)But I actually got a *** *** Eau de Parfum, oz *** I contacted the costomer service on 12/06/via online chat for exchangeThey agreed, but on 12/12/2016, I got a *** perfume againI was angry and complained to the costomer again through online chat on 12/13/They said they would double check the warehouseSoon on 12/16/2016, I got the same wrong item again!!! They lost my trustI don't think I can get what I ordered through customer service any moreTherefore, I file this complaint herePayment amount $Payment Method Discover credit card
Purchased gift card online and requested change in delivery address or refund
Gift card (Order NoWNXXXXXXXXXX) purchased online on 2/10/ Initially this card was scheduled to be delivered on Valentine's Day, and after the card had been shipped and the delivery schedule delayed to a date after Valentine's Day, I called Neiman Marcus on 2/14/to request the delivery address be changed I was informed that this would not be possible so I then requested a refund to cancel the order I had to speak to a supervisor for this request, and the supervisor informed me that this would be refunded to my card However, it is now 3/2/and the charge for the $gift card as well as the $shipping fee are still on my credit card I called Neiman Marcus again on 3/and was informed that the gift card could not be canceled so now I am interested in understanding:
a) why there is still a charge on my credit card?
b) what happened to the gift card purchased (FedEx Tracking NoXXXXX
The order is qualify for the October Gift Card event, the company refuse to give me the $gift card
My wife and I placed two orders separately using different accounts(different names, different email addresses) during the October GC eventMy order number is WNXXXXXXXXXXX, and the date is 10/18/After reaching out to the customer service, they said both accounts are under my wife's name, thus only one GC issuedI do not understand why the system combines these two accounts into oneIt doesn't make sense to me that two persons in the same household can't be two different customersNone of the customer representatives could provide further explanation on why the system treats my wife and I as the same customer
I was offered a 10% off coupon due to a service issue and now they will not honor it
I placed order LCon the LastCall.com site on 1/6/ After waiting almost weeks for it to ship I emailed customer service to inquire what the status was After days of no response, I canceled the order Then the next day I receive an email telling me their records show it was canceled I wrote back and said of course it was canceled I waited weeks for shipment and another days for a response to my inquiry How long was I supposed to keep waiting? In response I received an email saying I could take 10% off a future order There were no stipulations on the offer and no instructions on how to redeem it I sent an instant message asking how I was supposed to redeem it and they told me to just have the agent reference the notes on order LC Yesterday I placed order LCfor $ I just sent an instant message asking to take the 10% off this order in acco
Keith Bloomer men's department
Dec 22nd between 6pm and 8pm
Went to the men's department to buy shirts as a Christmas present in the men's department
I stood in line behind a man who was being rung up by a Keith Bloomer (he was an older white male, skinny, gray hair, glasses on)
I was the only other person in line after the other gentleman who was being helpedKeith saw me waiting in line with shirts in my handAfter he was done helping the man in front of me, he didn't even ask if I needed help and walked right away from register completely ignoring meI stood there and thought maybe he needs something and will come backBut, he walked away and started conversating with another NM associateI walked over towards him and his back was towards me and said "excuse me"He didn't even turn aroundThe other lady associate had to tell him to help me
We get back to the register againKeith had a really bad attitude - no hi or hello, no "did anyone help you", no "did
There was a promotion in September A $gift card would be issued with a purchase of more than $ But only a #gift card was issued
Order number: WNXXXXXXXXXXX
Date: 09/18/
Total amount: $1,
Promotional Code: SEPTGC
Ticket #: XXXXXX
I already talked to the customer service about this issue in detail with no resolution The ticket number is XXXXXX
The promotion stated that to earn a credit card there must be a handbag item included in the order I searched in the handbag category and picked up an item After two months I was told this item is not a handbag so the gift card can not be issued
Gift cards for spending over $twice during black Friday promo not honored
I chatted with reps back in January about a gift card that I did not receive you should have chat history and records regarding these inquiries They were all via chat and I have a copy as well I was denied of the gift cards, but told as a valued customers I should receive the other gift card by the end of February I have awaited an extra days with no result I knew this would possibly occur (just bad customer service all around, So I will also use Revdex.com.org to submit a review and file a formal complaint When will my gift card arrive and how much more will be added to it due to my LONG OVERDUE WAIT, being LIED to and having to contact you (this makes 5) times about $after I spent over $
Terrible customer serviceFirst they refused to give $gift cards, then they sent only the $Gift Cards, while one of them ($100) is invalid!
There was the gift card event by Neiman Marcus, and according to their event, they should send me $gift cards
Waited months after the purchase in the store, no gift cardsCalled the customer service in store located at Houston Galleria, and the phone call never went through, always playing music and on hold
Went to the store at Galleria, and the customer service refused to give the gift cardsWaited a long time in the store and finally got to talk to the manager Stacy, she promised to resolve the issue
Two weeks later they sent us only $gift cards at home, while one of the gift cards (value $100) is invalid!
Terrible customer service and looks like they are just trying to fool and cheat the customers!
Purchased a gift for my wife days before Mother's Day
I was online shopping for a gift before Mother's DayIt was important that I was able to pick up at the store on my way home in order to have the gift for her on SundayI would be unable to pick up on Saturday because I have to work so my only window of opportunity to pick up the gift would be Friday eveningWe share accounts so I chose to use PayPal to conceal the purchase in order to be a surpriseI browsed several options and found that Neiman Marcus actually had a store on the way home and the website instructed me that I could pick up with 2hrsI went through all the prompts and even called to insure that I would be able to pick upAll was confirmedlater on that day I still have not received an email and I started to get alittle worried so I called the actual storeThey directed me to the XXX-XXX-XXXX number for customer serviceI called them at 5:07pm and was on the phone with them for an hourAfter reaching a su
I open account while ago, early use it, there is was misunderstanding and they reported me to Credit score bureauI called them and day from customer services was extremely rude and say they won't do reversal on their reportIts hunted my credit score and they laughing about it
My name is *** and account number XXXXXXXXXXXX
I deeply regret now even sign up for their credit card, for what they did to meGladly take your money- then laugh about it!
The website mistake the consignee, but consumers to bear the loss, but also did not take any measures to help consumers, I am very disappointed
On November 2015, I use a visa credit card at Neiman Marcus purchased the goods, my account ***@qq.comOrder NoWNXXXXXXXXXX, a total amount of $198, at Neiman Marcus shopping period I have been using the consignee's address:
*** *** XXXXX
*** ** ***
*** **
*** ***
XXX-XXX-XXXX
But the order in which Neiman Marcus is the recipient is:
*** ***
*** ** ***
*** ***
*** *** XXXXX
XXXXXXXXXX
So I contacted Marcus and Neiman customer service repeatedly told them I did not receive the goods, they tell the recipient is wrong, but not with Neiman, Marcus did not take any measures to recover my losses
I didn't receive the gift card which match the purchase I made during gift card event
Initially, I placed an order with an amount (lets say USD) that rewards me gift cardAfter I received the item, I found an item A (maybe usd) was defective and I don't want it anymoreSo I chatted with Neiman Online and I was told I can use the return form that came with the package to exchange for anything with equal or more value and still get the gift cardI picked another item B and put B's information in the return form and mail it out with the defect AB had exact same price as A when I sent it outAfter couple weeks, I got a phone call from Neiman said they cannot process the exchange due to B was on saleThey told me to change to something else, so I picked C (whose price was a little higher than A) which can meet the initial requirement for gift cardThey said they cannot process it as exchange for whatever reasons, they had to place it as a new order for C but the
Wrong gift card balance
I placed an order WNXXXXXXXXXX during the neiman marcus gift card event, my order qualified $gift card, but I only received $200, I contacted neiman marcus and they said they will issue an additional $gift card for me, so I wait for them, but no replyi contacted them again, they said the gift card was issued but it's expired, I can't accept the reply
I placed an order through lastcall.com, it took over a week to receive my package although thats the shipping I paid for so there is no problem thereWhen I finally received the packaged I opened it and I saw mouse excrement on the clothes I just bought, and there was a DEAD MOUSE in my packageWhen I contacted their customer service they seemed to not take my complaint seriously at allI told them the situation and when I noticed this I immediately threw the box into my backyardI was in shock that this could even happen and I didn't want that anywhere inside my houseI figured after telling them what happened they would resolve this issue, but I honestly feel blown off by them and they aren't even taking this issue seriously
Order_Number: LCXXXXXXXXXX
Neiman Marcus closed my NM credit card account on charges and put my name and address in their blacklist which prevent future purchases
On October 12, my Neiman Marcus credit card account was closed by the Neiman Marcus Credit ServiceAfter knowing this fact I have contacted the Neiman Marcus credit service department and they informed me that they closed my account because they suspected me of reselling the product purchased from Neiman Marcus online and their reason is that I bought many cosmetic products and my wife helped me paid my bill for around $However this is a totally chargeI have never done any resell of the products purchased from Neiman Marcus onlineI might spent around $on Neiman Marcus last year but that is just percent of my annual incomeThere is no policy or law that specifies how many items can a single person purchaseI am buying those cosmetics for my wife and relatives, and it makes totally sense to close my accountAs of
No delivery of repeated orders & customer service has referred to me as an "ANGRY WHITE MAN"
I placed an order over a week ago for cashmere coats & provided all correct billing & payment information I also used "shop-runner" which is a service I pay for that allows me FREE 2-day shipping via Neiman Marcus My coats never arrived & when I inquired customer service promised me they were upgrading me to FREE Overnight Shipping I still never received them & then I inquired again on Sunday 10/29/where the customer service referred to me as an ANGRY WHITE MAN She thought she had me on mute but she did not If you record these calls I invite you to listen to this as you will see I am 100% telling the truth Then out of nowhere the order gets cancelled! Then I place another order & that gets cancelled!! I spend over $Million dollars making purchases online & never have I had this kind of trouble & incompetence in my life! Most recently customer service is telling me my order
Received a bad-quality/fake product from Neiman Marcus
Problem Date: March 22,
Purchase Date: March 16,
Purchase Item: Manolo Blahnik Hangisi Satin Flat (size: 37B,Manolo Blahnik" logo, size and a statement of " hand made in Italy", there is only one dot
Did not provide full refund for all items returned
I returned an order and only received a partial refund despite all items on order being returned Multiple inquiries sent to the company have failed to produce any satisfactory information or results
only received $gift card back when advertisement said I suppose to get $
I purchased over $during their march together gift card promotion on 03/13/I had triple in making sure that all items were qualified for the promotion before submitted because I had read reviews and lots of people complaint about their misleading gift card eventMy order number is **XXXXXXXXXXX, I supposed to get $gift back, but a few weeks later, they only send me $I chatted with *** online on 4/14/and he agreed and said he will submitted the request for the remainder $I called them today to ask for update and was transferred around different times and a third time, a male representative said I wasn't qualify for $because children clothes item NMS18_Z221y are not include for the promotionThis was a lie because I had add in that item specificly even though I didn't want it because it said it was a qualified item for the least amount of money to put me over the $r
I was given a gift card in the amount of $which ultimately was used through fraud
Here is the card number: XXXX-XXXX-XXXX-XXXX (XXXX)
I bought a Farragamo belt for my boyfriend (Tevin Juman) and he returned it and we got a gift cardWhen I tried to use the card it said that it was already used in CALIFORNIA! Mind you, I live in Boston, MALiterally across the countryA rep told us that my boyfriend used it but again WE LIVE IN BOSTONI asked if they can compare security cameras in both locations and they did not respondThis has been really stressful because this was a lot of money for us and its HIGHLY SUSPICIOUS that it was used in CaliforniaI promise we didn't use this and its just become really stressful and I feel like Neiman Marcus hasn't done anything to alleviate the situationI just want my gift card with my funds on it
They sent me the wrong itemI contacted the comstomer service twice to exchangeEvery time they send me the same wrong item
I made an online order on black friday (11/25/XXXX)(order number WNXXXXXXXXXX)I'm supposed to get a *** *** Dans L'eau Edp 2.5oz (item number NMF17_C1LJA)But I actually got a *** *** Eau de Parfum, oz *** I contacted the costomer service on 12/06/via online chat for exchangeThey agreed, but on 12/12/2016, I got a *** perfume againI was angry and complained to the costomer again through online chat on 12/13/They said they would double check the warehouseSoon on 12/16/2016, I got the same wrong item again!!! They lost my trustI don't think I can get what I ordered through customer service any moreTherefore, I file this complaint herePayment amount $Payment Method Discover credit card
Purchased gift card online and requested change in delivery address or refund
Gift card (Order NoWNXXXXXXXXXX) purchased online on 2/10/ Initially this card was scheduled to be delivered on Valentine's Day, and after the card had been shipped and the delivery schedule delayed to a date after Valentine's Day, I called Neiman Marcus on 2/14/to request the delivery address be changed I was informed that this would not be possible so I then requested a refund to cancel the order I had to speak to a supervisor for this request, and the supervisor informed me that this would be refunded to my card However, it is now 3/2/and the charge for the $gift card as well as the $shipping fee are still on my credit card I called Neiman Marcus again on 3/and was informed that the gift card could not be canceled so now I am interested in understanding:
a) why there is still a charge on my credit card?
b) what happened to the gift card purchased (FedEx Tracking NoXXXXX
The order is qualify for the October Gift Card event, the company refuse to give me the $gift card
My wife and I placed two orders separately using different accounts(different names, different email addresses) during the October GC eventMy order number is WNXXXXXXXXXXX, and the date is 10/18/After reaching out to the customer service, they said both accounts are under my wife's name, thus only one GC issuedI do not understand why the system combines these two accounts into oneIt doesn't make sense to me that two persons in the same household can't be two different customersNone of the customer representatives could provide further explanation on why the system treats my wife and I as the same customer
I was offered a 10% off coupon due to a service issue and now they will not honor it
I placed order LCon the LastCall.com site on 1/6/ After waiting almost weeks for it to ship I emailed customer service to inquire what the status was After days of no response, I canceled the order Then the next day I receive an email telling me their records show it was canceled I wrote back and said of course it was canceled I waited weeks for shipment and another days for a response to my inquiry How long was I supposed to keep waiting? In response I received an email saying I could take 10% off a future order There were no stipulations on the offer and no instructions on how to redeem it I sent an instant message asking how I was supposed to redeem it and they told me to just have the agent reference the notes on order LC Yesterday I placed order LCfor $ I just sent an instant message asking to take the 10% off this order in acco
Keith Bloomer men's department
Dec 22nd between 6pm and 8pm
Went to the men's department to buy shirts as a Christmas present in the men's department
I stood in line behind a man who was being rung up by a Keith Bloomer (he was an older white male, skinny, gray hair, glasses on)
I was the only other person in line after the other gentleman who was being helpedKeith saw me waiting in line with shirts in my handAfter he was done helping the man in front of me, he didn't even ask if I needed help and walked right away from register completely ignoring meI stood there and thought maybe he needs something and will come backBut, he walked away and started conversating with another NM associateI walked over towards him and his back was towards me and said "excuse me"He didn't even turn aroundThe other lady associate had to tell him to help me
We get back to the register againKeith had a really bad attitude - no hi or hello, no "did anyone help you", no "did
There was a promotion in September A $gift card would be issued with a purchase of more than $ But only a #gift card was issued
Order number: WNXXXXXXXXXXX
Date: 09/18/
Total amount: $1,
Promotional Code: SEPTGC
Ticket #: XXXXXX
I already talked to the customer service about this issue in detail with no resolution The ticket number is XXXXXX
The promotion stated that to earn a credit card there must be a handbag item included in the order I searched in the handbag category and picked up an item After two months I was told this item is not a handbag so the gift card can not be issued
Gift cards for spending over $twice during black Friday promo not honored
I chatted with reps back in January about a gift card that I did not receive you should have chat history and records regarding these inquiries They were all via chat and I have a copy as well I was denied of the gift cards, but told as a valued customers I should receive the other gift card by the end of February I have awaited an extra days with no result I knew this would possibly occur (just bad customer service all around, So I will also use Revdex.com.org to submit a review and file a formal complaint When will my gift card arrive and how much more will be added to it due to my LONG OVERDUE WAIT, being LIED to and having to contact you (this makes 5) times about $after I spent over $
Terrible customer serviceFirst they refused to give $gift cards, then they sent only the $Gift Cards, while one of them ($100) is invalid!
There was the gift card event by Neiman Marcus, and according to their event, they should send me $gift cards
Waited months after the purchase in the store, no gift cardsCalled the customer service in store located at Houston Galleria, and the phone call never went through, always playing music and on hold
Went to the store at Galleria, and the customer service refused to give the gift cardsWaited a long time in the store and finally got to talk to the manager Stacy, she promised to resolve the issue
Two weeks later they sent us only $gift cards at home, while one of the gift cards (value $100) is invalid!
Terrible customer service and looks like they are just trying to fool and cheat the customers!
Purchased a gift for my wife days before Mother's Day
I was online shopping for a gift before Mother's DayIt was important that I was able to pick up at the store on my way home in order to have the gift for her on SundayI would be unable to pick up on Saturday because I have to work so my only window of opportunity to pick up the gift would be Friday eveningWe share accounts so I chose to use PayPal to conceal the purchase in order to be a surpriseI browsed several options and found that Neiman Marcus actually had a store on the way home and the website instructed me that I could pick up with 2hrsI went through all the prompts and even called to insure that I would be able to pick upAll was confirmedlater on that day I still have not received an email and I started to get alittle worried so I called the actual storeThey directed me to the XXX-XXX-XXXX number for customer serviceI called them at 5:07pm and was on the phone with them for an hourAfter reaching a su
I open account while ago, early use it, there is was misunderstanding and they reported me to Credit score bureauI called them and day from customer services was extremely rude and say they won't do reversal on their reportIts hunted my credit score and they laughing about it
My name is *** and account number XXXXXXXXXXXX
I deeply regret now even sign up for their credit card, for what they did to meGladly take your money- then laugh about it!
The website mistake the consignee, but consumers to bear the loss, but also did not take any measures to help consumers, I am very disappointed
On November 2015, I use a visa credit card at Neiman Marcus purchased the goods, my account ***@qq.comOrder NoWNXXXXXXXXXX, a total amount of $198, at Neiman Marcus shopping period I have been using the consignee's address:
*** *** XXXXX
*** ** ***
*** **
*** ***
XXX-XXX-XXXX
But the order in which Neiman Marcus is the recipient is:
*** ***
*** ** ***
*** ***
*** *** XXXXX
XXXXXXXXXX
So I contacted Marcus and Neiman customer service repeatedly told them I did not receive the goods, they tell the recipient is wrong, but not with Neiman, Marcus did not take any measures to recover my losses
I didn't receive the gift card which match the purchase I made during gift card event
Initially, I placed an order with an amount (lets say USD) that rewards me gift cardAfter I received the item, I found an item A (maybe usd) was defective and I don't want it anymoreSo I chatted with Neiman Online and I was told I can use the return form that came with the package to exchange for anything with equal or more value and still get the gift cardI picked another item B and put B's information in the return form and mail it out with the defect AB had exact same price as A when I sent it outAfter couple weeks, I got a phone call from Neiman said they cannot process the exchange due to B was on saleThey told me to change to something else, so I picked C (whose price was a little higher than A) which can meet the initial requirement for gift cardThey said they cannot process it as exchange for whatever reasons, they had to place it as a new order for C but the
Wrong gift card balance
I placed an order WNXXXXXXXXXX during the neiman marcus gift card event, my order qualified $gift card, but I only received $200, I contacted neiman marcus and they said they will issue an additional $gift card for me, so I wait for them, but no replyi contacted them again, they said the gift card was issued but it's expired, I can't accept the reply
I placed an order through lastcall.com, it took over a week to receive my package although thats the shipping I paid for so there is no problem thereWhen I finally received the packaged I opened it and I saw mouse excrement on the clothes I just bought, and there was a DEAD MOUSE in my packageWhen I contacted their customer service they seemed to not take my complaint seriously at allI told them the situation and when I noticed this I immediately threw the box into my backyardI was in shock that this could even happen and I didn't want that anywhere inside my houseI figured after telling them what happened they would resolve this issue, but I honestly feel blown off by them and they aren't even taking this issue seriously
Order_Number: LCXXXXXXXXXX
Neiman Marcus closed my NM credit card account on charges and put my name and address in their blacklist which prevent future purchases
On October 12, my Neiman Marcus credit card account was closed by the Neiman Marcus Credit ServiceAfter knowing this fact I have contacted the Neiman Marcus credit service department and they informed me that they closed my account because they suspected me of reselling the product purchased from Neiman Marcus online and their reason is that I bought many cosmetic products and my wife helped me paid my bill for around $However this is a totally chargeI have never done any resell of the products purchased from Neiman Marcus onlineI might spent around $on Neiman Marcus last year but that is just percent of my annual incomeThere is no policy or law that specifies how many items can a single person purchaseI am buying those cosmetics for my wife and relatives, and it makes totally sense to close my accountAs of
No delivery of repeated orders & customer service has referred to me as an "ANGRY WHITE MAN"
I placed an order over a week ago for cashmere coats & provided all correct billing & payment information I also used "shop-runner" which is a service I pay for that allows me FREE 2-day shipping via Neiman Marcus My coats never arrived & when I inquired customer service promised me they were upgrading me to FREE Overnight Shipping I still never received them & then I inquired again on Sunday 10/29/where the customer service referred to me as an ANGRY WHITE MAN She thought she had me on mute but she did not If you record these calls I invite you to listen to this as you will see I am 100% telling the truth Then out of nowhere the order gets cancelled! Then I place another order & that gets cancelled!! I spend over $Million dollars making purchases online & never have I had this kind of trouble & incompetence in my life! Most recently customer service is telling me my order
Received a bad-quality/fake product from Neiman Marcus
Problem Date: March 22,
Purchase Date: March 16,
Purchase Item: Manolo Blahnik Hangisi Satin Flat (size: 37B,Manolo Blahnik" logo, size and a statement of " hand made in Italy", there is only one dot
Did not provide full refund for all items returned
I returned an order and only received a partial refund despite all items on order being returned Multiple inquiries sent to the company have failed to produce any satisfactory information or results