Naiman Marcus used the gift card they issued to me as the payment when I returned the products, which were used by other people and returned
Purchase 1&2:
Problem Date: January 12,
Purchase Date November 12,
Order Numbers WNXXXXXXXXXX & WNXXXXXXXXXX
Payment Amount: $39,
Payment Method: credit card
Other specific details:
They charged me double taxes;
Sales rep stolen my card information and charged $for her own Christmas shopping;
They sold me old and used merchandise;
They short changed me $ 5250.00, using the gift card they issued to me as payment towards the return
They refuse to issue a refund because it's past there day policy although I explained I was ill an unavailable to send the return sooner! I received an email from Neiman Marcus last call in Irving, Texas stating they will not accept the return of order #LCXXXXXXXXXX that was placed online for the Sheridan size tan booties for $72.50! On august 21, I called this customer service and inquired as to why the return was not accepted they said it was due to the timeframe when I explained that I was ill and unable to send it back sooner they were uninterested and unsympathetic to my situation and just repeated there policy with disregard or compassionI have been a long time customer and I am disgusted with their customer service ! They treat customers who return anything with disrespect and have a direct prejudice for them as in my situation I believe they are discriminating against individuals who have an illness or incapacitated at certain times in their lives !
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After placing the order I called the representative and she confirmed that it will be shipped on the 31stTwo days later it got cancelled with no explanation or notificationI have to go to their website to Check the order status to find out it was cancelledWhen I try to resolve the issue with the supervisor she told me that's how their business works
I have been disputing a fraudulent transaction since May with no follor resolution from anyone at the San Diego Neiman Marcus store
On March 17th a "BODY-DIOR" purchase was made on my Neiman Marcus Credit Card totaling $Before that purchase my balance was at $I was made aware of the balance in May when I received an email saying I was late in making a paymentI contacted the corporate office to dispute the transactionThe San Diego office closed the dispute saying they had video of the authorized signer showing his ID to obtain the account number in order to make the purchaseDue to this information my husband who is the authorized signer filed a police report to report identity theftOn May 25th I left a message for the Loss Prevention manager, Andrew Webber requesting to see the video of the person who provided the ID because it was not my husbandI did not receive a call backon June 11th I reached out to Kathy Conklin, Andrew's manager to try and resolve my
I made $cosmetics purchase on Neiman Marcus on 07-16-2018, and now it is 10-23-2018, they still cannot ship one product ($50) to me
At the same time, I didn't receive any of the gifts related to the entire purchaseIf I cancel the $order, then I spent $without getting any gift as they advertised!
I would not have bought cosmetics from them without the gift temptation, which turns out to be a FAKE advertisement
Do they plan to let me wait forever'??
I cancelled the order online but the money was still deducted; the company doesn't process the refund
I placed an order on September the 5th on Neiman Marcus online,WNXXXXXXXXXXX, then I cancelled the orderHowever, the order was already shipped and then the customer service requested the FedEX to ship the package back to the shipperThe package was shipped to the sender on Sepetmber the 11th, the tracking number is XXXXXXXXXXXXXXXHowever, Neiman Marcus did not process the refundI called the customer service four times regarding this issue, but they still did not issue the refund
I paid the order using Discover card ending in 4839, and the amount is $395.00, the customer service number is XXXXXXXXXXX
Online order was made, but wrong item was sent to me twice, after attempts with customer service, I still haven't received my purchase after days
Date of Purchase: Nov
Complaint Date: Dec
Current Status: still not resolved
Online Order Number: WNXXXXXXXXXX
Payment Amount: usd $
Payment Method: Credit Card
Summary: WORST CUSTOMER SERVICE I'VE EVER SEEN FOR MY WHOLE LIFE
Details:
- Online order WNXXXXXXXXXX was placed on Nov
- Item "Diptyque L'ombre Dans L'eau Edp 2.5oz" with item code of "NMF17_C1LJA" was purchased
- Wrong item "Diptyque Philosykos Eau de Parfum, oz/75ml" with code of "NMF17_C1LJ8" was sent to me on Dec 1st
- Contacted customer service for the 1st (email, got responded after shockingly days) and 2nd time (online chat), and a replacement was sent to meHowever it was the wrong item NMF17_C1LJagain
- Contacted customer service (online chat) for the 3rd timeI was noticed there might be a warehouse labeling issueAnd I was p
I called 10/25/in regards to why my points balance is considering I made a few purchases that I know should be more then points
I contacted NM today to ask about a late fee and my point balance being I spoke to a lady by the name of Caseywho I thought was very rudeI don't understand how you guys can take my points and start me off in the negative if I never used these pointsOne of the ways you market this card is to earn points and you don't credit my account as it should be I have a problem with that2nd if all I don't expect to get attitude when asking questions because I never get attitude when I'm spending my moneyNM is suppose to be a upscale store I feel like the customer service I received today was no where near that and my expectations were not met
I ordered something online from Bergdorf Goodman, but they shipped my package to a different person! I called them and showed them the address they shipped to is not the address I received in the confirmation emailBut they kept saying the wrong address is the one in their system so there's nothing they can doHow come the shipping address changed magically after I placed my order? They do have the confirmation email recorded in their system, but they said the last name is the same so they think it's the same addressNow I can't find the package and they refused to claim a package lossAll their suggestion for this issue is calling my credit card company to disputeI'm telling all my friends not to buy anything from Bergdorf Goodman and any other merchant in Neiman Marcus groupIf you don't want to pay for their mistake, stay away from them as well!
Gift cards for spending over $twice during black Friday promo not honored
I chatted with reps back in January about a gift card that I did not receive you should have chat history and records regarding these inquiries They were all via chat and I have a copy as well I was denied of the gift cards, but told as a valued customers I should receive the other gift card by the end of February I have awaited an extra days with no result I knew this would possibly occur (just bad customer service all around, So I will also use Revdex.com.org to submit a review and file a formal complaint When will my gift card arrive and how much more will be added to it due to my LONG OVERDUE WAIT, being LIED to and having to contact you (this makes 5) times about $after I spent over $
Neiman Marcus Last Call Website advertising 35% off everythingDiscount taken after checkoutNot true
Order number LCXXXXXXXXX
Item number ***
Date ordered: 3/24/
Payment amount $
Paid through PayPal
I called to find out why 35% was not taken off the item I orderedI was told that my item was drastically discounted already and that my item was excludedI told them there was nothing that said select itemsThey said that if I clicked on promo it shows that there are certain exclusionsThis is true, however I think this is advertising, especially since they have you go through checkout before getting the discountI think this is advertising and they should let you know upfront that select items are discountedIt should not read 35% off everythingOther sites will say select items and exclusionsThis does not
Item purchase never received
On Sept 4, I place an order with Neiman Marcus lastcall the item purchase was a Michelle watch SPORT SAIL LRG TONE BRACEL and it was shipped via FedEx On Friday 9/07/at 11:am it said that the watch was delivered and a person signed for the item the signature says AC, I don't know who AC is Filled a claim with Neiman Marcus lastcall to get a replacement, lastcall did not have a replacement so I said ok refund me the money for the item not received The refund was denied because there is a signature Also filed a claim with Fedex and that claim was also denied I filled a police report for the item not received and send a copy to Neiman Marcus lastcall all I got was an email saying "Thank you for contacting Last Call.Com in regards to your order LCXXXXXXXXXXThank you very much for replaying the email and sent us this copy of the police report for the orderWe have already reported this to management so that they have knowledge of th
I had an order (NOWNXXXXXXXXXX) in Neiman Marcus on-line store This order should be reward an e-gift card with $about the *** JANGC GIFT CARD EVENT When I receive the e-gift card (Gift card number XXXXXXXXXXXXXXXX) byabout the *** JANGC GIFT CARD EVENT I can?t use it anyway And the gift card Expires 5/5/2017..I call the customer who tell me the card value is ,and tell me contact them with email I contact them with email 'Then let me contact us by call?It's a great deal of anger that no one give the right way to deal with it?I demand to re send a right valid gift card
Product_Or_Service: gift card
Order_Number: WNXXXXXXXXXX
Company is attempting to retract previously approved discount- targeting/bullying the consumerHung up on by management team when trying to resolve
I have had several customer service/ quality issues with Neiman MarcusTo start with I placed an order on 8/for a dress, the dress arrived damagedI called in to advice of this, I was then in the process of placing another order, and it seemed the pricings would not match the website price, I was on the phone for hours to resolve this matter and get the order completedIn addition to this I was accused as a liar about the dress arriving damagedOn 9/I called to place an additional order, the company advertises that they price match competitors, I inquired if they would price match the product with saksoff fifth because they had the item at less price- the call was then escalated to a managerThe manager was rude and condescending, refused to assist in any accomodating way- Manager MDill, and upon completeing the order for
I used $gift cards on my online order WNXXXXXXXXXXX When order was cancelled by NM, NM did NOT even refund me after two months
Dear Revdex.com and NM,
This complaint regards to order WNXXXXXXXXXXX, a men's watch for myself I placed this order online during Thanksgiving time on 11/27/ After a new days, it was cancelled by St Louis, MO store or online department with no reason I was not even informed/explained why it was cancelled until I called CSR in December During last two months, I have called CSR many times and each time they gave me different answers I used $gift cards on this order The problem is that NM did NOT even refund any gift card balance to me All gift cards I used have zero balance now On 12/13/2017, executive office said the refund check would be mailed to me but nothing has arrived When I called last Friday, a supervisor even told me that since I used too many gift cards on this order and there were many gift card theft recently, so NM s
Bergdorf Goodman shipped dress in wrong color, while refusing the issue refund stating that the dress was not purchased from the store
I ordered a dress in Black from Bergdorf Goodman store in NYC on The sales associate is Marianna K***The item is XXXXXXXXXXXXThe price exlutax is The payment is in credit from Chase Bank
The item was shipped to me later in ivoryI went to the store on to return the item, with all labels attached and item completely newThe return was accepted that moment
I received the package with the same dress today, and a letter from Blair ZebrowskiThe letter said that Bergdorf Goodman cannot issue refund because the item was not purchased at the storeThe reason for "the item is not purchased at the store" is that they never carry the item in ivory, where there is no evidence
Worse still, the labels on the dress I received today are all missingAs a matter of fact, when I returned the item on 07.21, the wome
Neiman Marcus refused to give $giftcard with valid purchase of over $in August
I made a purchase of 1082.36(before tax) which was eligible for AUGUST NMAUG GIFT CARD eventHowever, I contacted Customer service after receiving last item and asked for the $Giftcard, they refused to give me $and instead they were only offering $100, I told them I would return all items in that order because it was not worth it without the GC, and I was told due to company policy I could not return anything after daysThis is CHEATING the customer and this is FRAUD! My last item was delayed not because of me, and just because it was delayed for more than days, I was not even able to return any other item after they refused to give me the Gift cardIf disputing is not working here, I will dispute through my credit card for the whole purchase
Neiman Marcus will not honor return policy without a recieptCustomer service is horrible
Purchase Date: 11/22/
Troy, MI location
C***
Highly upset with my experience with Neiman Marcus return/exchange policyPurrchasesa new $*** coat which was sold to me as a boys coat but was actually a girls coatI sent my wife back to the store to exchange the unworn new tagged coat for the male version for my 6yr sonShe was turned away because we didn't have a recieptI couldn't believe a high end retail store like Neiman Marcus would send away a customer with unworn merchandise away from a exchangeThe coat still has Neiman Marcus labels tags and all$down the drainNo cares or concernsI reached out to online support to see if they would assist but that lead to, "No if you didn't purchase online I can't help you!" I then asked for customer relations
ONLINE BANNER ON TOP OF PAGE STATES FREE SHIPPING FREE RETURNS EVERYDAY THERE IS NO DISCLAIMER OR ASTERISK TO ADVISE TO LOOK FOR FURTHER INFO
TODAY, 5/31/18, I COMPLETED ON LINE FORMS TO RETURN ITEMS TO NEIMAN MARCUS COMPANY EMAILED ME RETURN LABELS, WITH RETURN FEE OF $PER LABEL I CALLED NEIMAN MARCUS AND WAS TOLD I NEED TO READ THE RETURN POLICY I ADVISED THERE WAS NOTHING IN THE "FREE SHIPPING FREE RETURNS EVERYDAY" BANNER TO DIRECT ME TO LOOK AT THE RETURN POLICY I WAS REPEATEDLY ADVISED TO LOOK AT THE RETURN POLICY I ASKED IF I WAS THE FIRST CUSTOMER TO EVER POINT THIS OUT AND WAS TOLD, "NO, WE HEAR THIS ALL THE TIME." I FIND THIS TO BE DECEPTIVE ADVERTISING AND UNETHICAL NEIMAN MARCUS IS OBVIOUSLY AWARE OF THIS DECEPTIVE PRACTICE, YET THEY CONTINUE TO PUBLICIZE FREE RETURNS THANK YOU IN ADVANCE FOR YOUR ATTENTION TO THIS MATTER
I returned pairs of shoes, and was only credited for oneI have confirmation the box was received, and Neiman Marcus will not refund
I have confirmation the box was received, and Neiman Marcus credited me for pair of shoes on March 6thI emailed on that date to open a ticket for the second pair of shoesTo this date I have emailed times, and have received no response as to the refund of the second pair of shoes
Naiman Marcus used the gift card they issued to me as the payment when I returned the products, which were used by other people and returned
Purchase 1&2:
Problem Date: January 12,
Purchase Date November 12,
Order Numbers WNXXXXXXXXXX & WNXXXXXXXXXX
Payment Amount: $39,
Payment Method: credit card
Other specific details:
They charged me double taxes;
Sales rep stolen my card information and charged $for her own Christmas shopping;
They sold me old and used merchandise;
They short changed me $ 5250.00, using the gift card they issued to me as payment towards the return
They refuse to issue a refund because it's past there day policy although I explained I was ill an unavailable to send the return sooner! I received an email from Neiman Marcus last call in Irving, Texas stating they will not accept the return of order #LCXXXXXXXXXX that was placed online for the Sheridan size tan booties for $72.50! On august 21, I called this customer service and inquired as to why the return was not accepted they said it was due to the timeframe when I explained that I was ill and unable to send it back sooner they were uninterested and unsympathetic to my situation and just repeated there policy with disregard or compassionI have been a long time customer and I am disgusted with their customer service ! They treat customers who return anything with disrespect and have a direct prejudice for them as in my situation I believe they are discriminating against individuals who have an illness or incapacitated at certain times in their lives !
advertisement
After placing the order I called the representative and she confirmed that it will be shipped on the 31stTwo days later it got cancelled with no explanation or notificationI have to go to their website to Check the order status to find out it was cancelledWhen I try to resolve the issue with the supervisor she told me that's how their business works
I have been disputing a fraudulent transaction since May with no follor resolution from anyone at the San Diego Neiman Marcus store
On March 17th a "BODY-DIOR" purchase was made on my Neiman Marcus Credit Card totaling $Before that purchase my balance was at $I was made aware of the balance in May when I received an email saying I was late in making a paymentI contacted the corporate office to dispute the transactionThe San Diego office closed the dispute saying they had video of the authorized signer showing his ID to obtain the account number in order to make the purchaseDue to this information my husband who is the authorized signer filed a police report to report identity theftOn May 25th I left a message for the Loss Prevention manager, Andrew Webber requesting to see the video of the person who provided the ID because it was not my husbandI did not receive a call backon June 11th I reached out to Kathy Conklin, Andrew's manager to try and resolve my
I made $cosmetics purchase on Neiman Marcus on 07-16-2018, and now it is 10-23-2018, they still cannot ship one product ($50) to me
At the same time, I didn't receive any of the gifts related to the entire purchaseIf I cancel the $order, then I spent $without getting any gift as they advertised!
I would not have bought cosmetics from them without the gift temptation, which turns out to be a FAKE advertisement
Do they plan to let me wait forever'??
I cancelled the order online but the money was still deducted; the company doesn't process the refund
I placed an order on September the 5th on Neiman Marcus online,WNXXXXXXXXXXX, then I cancelled the orderHowever, the order was already shipped and then the customer service requested the FedEX to ship the package back to the shipperThe package was shipped to the sender on Sepetmber the 11th, the tracking number is XXXXXXXXXXXXXXXHowever, Neiman Marcus did not process the refundI called the customer service four times regarding this issue, but they still did not issue the refund
I paid the order using Discover card ending in 4839, and the amount is $395.00, the customer service number is XXXXXXXXXXX
Online order was made, but wrong item was sent to me twice, after attempts with customer service, I still haven't received my purchase after days
Date of Purchase: Nov
Complaint Date: Dec
Current Status: still not resolved
Online Order Number: WNXXXXXXXXXX
Payment Amount: usd $
Payment Method: Credit Card
Summary: WORST CUSTOMER SERVICE I'VE EVER SEEN FOR MY WHOLE LIFE
Details:
- Online order WNXXXXXXXXXX was placed on Nov
- Item "Diptyque L'ombre Dans L'eau Edp 2.5oz" with item code of "NMF17_C1LJA" was purchased
- Wrong item "Diptyque Philosykos Eau de Parfum, oz/75ml" with code of "NMF17_C1LJ8" was sent to me on Dec 1st
- Contacted customer service for the 1st (email, got responded after shockingly days) and 2nd time (online chat), and a replacement was sent to meHowever it was the wrong item NMF17_C1LJagain
- Contacted customer service (online chat) for the 3rd timeI was noticed there might be a warehouse labeling issueAnd I was p
I called 10/25/in regards to why my points balance is considering I made a few purchases that I know should be more then points
I contacted NM today to ask about a late fee and my point balance being I spoke to a lady by the name of Caseywho I thought was very rudeI don't understand how you guys can take my points and start me off in the negative if I never used these pointsOne of the ways you market this card is to earn points and you don't credit my account as it should be I have a problem with that2nd if all I don't expect to get attitude when asking questions because I never get attitude when I'm spending my moneyNM is suppose to be a upscale store I feel like the customer service I received today was no where near that and my expectations were not met
I ordered something online from Bergdorf Goodman, but they shipped my package to a different person! I called them and showed them the address they shipped to is not the address I received in the confirmation emailBut they kept saying the wrong address is the one in their system so there's nothing they can doHow come the shipping address changed magically after I placed my order? They do have the confirmation email recorded in their system, but they said the last name is the same so they think it's the same addressNow I can't find the package and they refused to claim a package lossAll their suggestion for this issue is calling my credit card company to disputeI'm telling all my friends not to buy anything from Bergdorf Goodman and any other merchant in Neiman Marcus groupIf you don't want to pay for their mistake, stay away from them as well!
Gift cards for spending over $twice during black Friday promo not honored
I chatted with reps back in January about a gift card that I did not receive you should have chat history and records regarding these inquiries They were all via chat and I have a copy as well I was denied of the gift cards, but told as a valued customers I should receive the other gift card by the end of February I have awaited an extra days with no result I knew this would possibly occur (just bad customer service all around, So I will also use Revdex.com.org to submit a review and file a formal complaint When will my gift card arrive and how much more will be added to it due to my LONG OVERDUE WAIT, being LIED to and having to contact you (this makes 5) times about $after I spent over $
Neiman Marcus Last Call Website advertising 35% off everythingDiscount taken after checkoutNot true
Order number LCXXXXXXXXX
Item number ***
Date ordered: 3/24/
Payment amount $
Paid through PayPal
I called to find out why 35% was not taken off the item I orderedI was told that my item was drastically discounted already and that my item was excludedI told them there was nothing that said select itemsThey said that if I clicked on promo it shows that there are certain exclusionsThis is true, however I think this is advertising, especially since they have you go through checkout before getting the discountI think this is advertising and they should let you know upfront that select items are discountedIt should not read 35% off everythingOther sites will say select items and exclusionsThis does not
Item purchase never received
On Sept 4, I place an order with Neiman Marcus lastcall the item purchase was a Michelle watch SPORT SAIL LRG TONE BRACEL and it was shipped via FedEx On Friday 9/07/at 11:am it said that the watch was delivered and a person signed for the item the signature says AC, I don't know who AC is Filled a claim with Neiman Marcus lastcall to get a replacement, lastcall did not have a replacement so I said ok refund me the money for the item not received The refund was denied because there is a signature Also filed a claim with Fedex and that claim was also denied I filled a police report for the item not received and send a copy to Neiman Marcus lastcall all I got was an email saying "Thank you for contacting Last Call.Com in regards to your order LCXXXXXXXXXXThank you very much for replaying the email and sent us this copy of the police report for the orderWe have already reported this to management so that they have knowledge of th
I had an order (NOWNXXXXXXXXXX) in Neiman Marcus on-line store This order should be reward an e-gift card with $about the *** JANGC GIFT CARD EVENT When I receive the e-gift card (Gift card number XXXXXXXXXXXXXXXX) byabout the *** JANGC GIFT CARD EVENT I can?t use it anyway And the gift card Expires 5/5/2017..I call the customer who tell me the card value is ,and tell me contact them with email I contact them with email 'Then let me contact us by call?It's a great deal of anger that no one give the right way to deal with it?I demand to re send a right valid gift card
Product_Or_Service: gift card
Order_Number: WNXXXXXXXXXX
Company is attempting to retract previously approved discount- targeting/bullying the consumerHung up on by management team when trying to resolve
I have had several customer service/ quality issues with Neiman MarcusTo start with I placed an order on 8/for a dress, the dress arrived damagedI called in to advice of this, I was then in the process of placing another order, and it seemed the pricings would not match the website price, I was on the phone for hours to resolve this matter and get the order completedIn addition to this I was accused as a liar about the dress arriving damagedOn 9/I called to place an additional order, the company advertises that they price match competitors, I inquired if they would price match the product with saksoff fifth because they had the item at less price- the call was then escalated to a managerThe manager was rude and condescending, refused to assist in any accomodating way- Manager MDill, and upon completeing the order for
I used $gift cards on my online order WNXXXXXXXXXXX When order was cancelled by NM, NM did NOT even refund me after two months
Dear Revdex.com and NM,
This complaint regards to order WNXXXXXXXXXXX, a men's watch for myself I placed this order online during Thanksgiving time on 11/27/ After a new days, it was cancelled by St Louis, MO store or online department with no reason I was not even informed/explained why it was cancelled until I called CSR in December During last two months, I have called CSR many times and each time they gave me different answers I used $gift cards on this order The problem is that NM did NOT even refund any gift card balance to me All gift cards I used have zero balance now On 12/13/2017, executive office said the refund check would be mailed to me but nothing has arrived When I called last Friday, a supervisor even told me that since I used too many gift cards on this order and there were many gift card theft recently, so NM s
Bergdorf Goodman shipped dress in wrong color, while refusing the issue refund stating that the dress was not purchased from the store
I ordered a dress in Black from Bergdorf Goodman store in NYC on The sales associate is Marianna K***The item is XXXXXXXXXXXXThe price exlutax is The payment is in credit from Chase Bank
The item was shipped to me later in ivoryI went to the store on to return the item, with all labels attached and item completely newThe return was accepted that moment
I received the package with the same dress today, and a letter from Blair ZebrowskiThe letter said that Bergdorf Goodman cannot issue refund because the item was not purchased at the storeThe reason for "the item is not purchased at the store" is that they never carry the item in ivory, where there is no evidence
Worse still, the labels on the dress I received today are all missingAs a matter of fact, when I returned the item on 07.21, the wome
Neiman Marcus refused to give $giftcard with valid purchase of over $in August
I made a purchase of 1082.36(before tax) which was eligible for AUGUST NMAUG GIFT CARD eventHowever, I contacted Customer service after receiving last item and asked for the $Giftcard, they refused to give me $and instead they were only offering $100, I told them I would return all items in that order because it was not worth it without the GC, and I was told due to company policy I could not return anything after daysThis is CHEATING the customer and this is FRAUD! My last item was delayed not because of me, and just because it was delayed for more than days, I was not even able to return any other item after they refused to give me the Gift cardIf disputing is not working here, I will dispute through my credit card for the whole purchase
Neiman Marcus will not honor return policy without a recieptCustomer service is horrible
Purchase Date: 11/22/
Troy, MI location
C***
Highly upset with my experience with Neiman Marcus return/exchange policyPurrchasesa new $*** coat which was sold to me as a boys coat but was actually a girls coatI sent my wife back to the store to exchange the unworn new tagged coat for the male version for my 6yr sonShe was turned away because we didn't have a recieptI couldn't believe a high end retail store like Neiman Marcus would send away a customer with unworn merchandise away from a exchangeThe coat still has Neiman Marcus labels tags and all$down the drainNo cares or concernsI reached out to online support to see if they would assist but that lead to, "No if you didn't purchase online I can't help you!" I then asked for customer relations
ONLINE BANNER ON TOP OF PAGE STATES FREE SHIPPING FREE RETURNS EVERYDAY THERE IS NO DISCLAIMER OR ASTERISK TO ADVISE TO LOOK FOR FURTHER INFO
TODAY, 5/31/18, I COMPLETED ON LINE FORMS TO RETURN ITEMS TO NEIMAN MARCUS COMPANY EMAILED ME RETURN LABELS, WITH RETURN FEE OF $PER LABEL I CALLED NEIMAN MARCUS AND WAS TOLD I NEED TO READ THE RETURN POLICY I ADVISED THERE WAS NOTHING IN THE "FREE SHIPPING FREE RETURNS EVERYDAY" BANNER TO DIRECT ME TO LOOK AT THE RETURN POLICY I WAS REPEATEDLY ADVISED TO LOOK AT THE RETURN POLICY I ASKED IF I WAS THE FIRST CUSTOMER TO EVER POINT THIS OUT AND WAS TOLD, "NO, WE HEAR THIS ALL THE TIME." I FIND THIS TO BE DECEPTIVE ADVERTISING AND UNETHICAL NEIMAN MARCUS IS OBVIOUSLY AWARE OF THIS DECEPTIVE PRACTICE, YET THEY CONTINUE TO PUBLICIZE FREE RETURNS THANK YOU IN ADVANCE FOR YOUR ATTENTION TO THIS MATTER
I returned pairs of shoes, and was only credited for oneI have confirmation the box was received, and Neiman Marcus will not refund
I have confirmation the box was received, and Neiman Marcus credited me for pair of shoes on March 6thI emailed on that date to open a ticket for the second pair of shoesTo this date I have emailed times, and have received no response as to the refund of the second pair of shoes