I purchased a virtual gift card yesterday morning via neimanmarcus.com for $on my American express to send to my daughter via email
I purchased a virtual gift card yesterday morning via neimanmarcus.com for $on my American express to send to my daughter via email
After several hours went by, I called the number ( listed in email order confirmation X-XXX-XXX-XXXX to find out why my daughter has not received the $gift card and I was told to contact neiman Marcus customer service at XXX-XXX-XXXX because they can only provide assistance if I have the gift card number
After being hung up multiple times - I spoke to a representative that stated that my order Confirmation #: *** is not valid in their system because they recently changed to a new system and that I would need to contact XXX-XXX-XXXX I explained to yet another representative that the people at the number were unable to provide assistance
At the point - I am very disappointed in t
Purchased a gift for my wife days before Mother's Day
I was online shopping for a gift before Mother's DayIt was important that I was able to pick up at the store on my way home in order to have the gift for her on SundayI would be unable to pick up on Saturday because I have to work so my only window of opportunity to pick up the gift would be Friday eveningWe share accounts so I chose to use PayPal to conceal the purchase in order to be a surpriseI browsed several options and found that Neiman Marcus actually had a store on the way home and the website instructed me that I could pick up with 2hrsI went through all the prompts and even called to insure that I would be able to pick upAll was confirmedlater on that day I still have not received an email and I started to get alittle worried so I called the actual storeThey directed me to the XXX-XXX-XXXX number for customer serviceI called them at 5:07pm and was on the phone with them for an hourAfter reaching a su
I paced an order on the website on Nov.28th 2017, and items from the order still haven't been shippedI contacted the customer service several times and they told me it would be shipped no later than late Feband then early March then late March and now I asked again it said the current expect shipping date is April 12th and they said it might still be delayedIt is already months and I still don't know the exact shipping dateI have missed all promotion on that items from other department stores because of this order
Product_Or_Service: Shiseido cream set*
Order_Number: WBXXXXXXXXXX
Account_Number: WBXXXXXXXXXX
Ordered online in BG for about weeks and it was in process through the whole timeFinally the order was cancelled without an email to inform me
Purchased in BG online and got X
Purchase Date: 09/17/
Details:
This is a gift that my boyfriend buy for meSo the billing address is not the same as shipping'sBut it is a GIFT!
The order was in process for weeksAnd I once online chatted and the customer service said that the order was under review, just copy&paste words
Yesterday I checked my account and found out the order was cancelledHowever, I never got an email to tell me the cancelationIt was cancelled in a silent way...hehe
To conclude, It is a horrible experience to go shopping on BG! And never want to be a member
Confirmed order and shipping date, until today(Mar29), no product has been shippedNo communication received for cancelation
Order number: LCXXXXXXXXXX
Product type: Salvatore Ferragamo Vara Low Bow Pump Rosso(Red)
Payment amount: $
Payment Method: Visa card
Purchase date: Mar
I purchased this on Mar 20th with discount on the Neiman Marcus Last Call website, the order was confirmed the same dayHowever, upon checking the status, the order was cancelled without communcation of reasonIt is very likely that due because an additional discount was applied to the shoes, NM last call is no longer willing to honor the priceThus changing the availability of the shoes from in stock to out of stockIt is highly unlikely that the shoes sold out being on the website for less than one weekIn addition, I know more than people who purchased the shoes with additional discount and had their orders cancelled(please refer to dealmoon)There was a poll conducted to see
Qualified for their online MAYGC event, but not receiving the virtual gift card
My order number is WNXXXXXXXXXXX and the order was placed on May 6, in participating of their MAYGC event where customers spent $and would receive $virtual gift card within weeks of the order dateMy order total was $before taxes and under each item I ordered showed "Qualifies for 'MAYGC'" (I have a screenshot of the qualified items)During the first week of July, they sent out the virtual gift cards to their customers, but I didn't receive itSo I called them three times (respectively On July 7, & 17) and was told to waitI have waited too long for my $gift card that should have been automatically issued to me two weeks ago
Attempted to unsubscribe from lastcall.com emails; ignored; closed email acct; opened new onereceived email btw 10/and 11/
For years, I emailed many requests to NM to unsubscribe my ***@yahoo.com from lastcall.com emails because multiple associates started emailing me without my permission; my requests ignored, I was given the runaround, and I stopped shopping at that store a couple of years ago; I even emailed their corporate office and went to the Rockville store and talked with a managerI recently closed my ***@yahoo.com email acct and opened this new azure193blue.gmail; I updated my Neiman Marcus credit card account because I want paperless billingSince then, from NM last call (alone) I have received email btw 10/and 11/12; the emails keep coming even though I unsubscribed I tried to unsubscribe again but that feature is no longer active Today, I sent an email to tech support; that did not work in the past I simply want to unsubscribe fro
The package is delivered to a wrong address, the customer service manager refused to give me refund on the order and she was in a rude attitude
Order number: WNXXXXXXXXXXXPurchase Date: XXXXXXXX
Before the order was shipped, I realized that the apartment number was wrongI contacted the customer service and they told me they could help me to change the address; and if they couldn't change the address successfully, they would help me to pick up the package and reship it to meAnd they said that I can choose to cancel the order by that timeBut I didn't cancel the order since they guaranteed that I can receive my orderAfter that I received an email said my order was shipped to the wrong address, and I called customer service immediately again, and they told me that they can pick up the order to reship itI also called them for the third time this morning, and they told me the order was shipped to the correct addressBut I was notified that it's delivered to the wrong addres
I brought items online from Neiman Marcus on 1/21/But I did not received my package I did not sign itAnd Neiman Marcus reject to refund
I brought items on 1/21/from Neiman Marcus online The Long champ Nylon Shoulder Tote (NMF16_V20TU),the color is navy and the price before tax is $The La Mer Lip Balm (NMF16_C3353),the price before tax is $ The total price is $
I received the email from Neiman Marcus ,it showed the package will deliver on 1/26/But I had classes that day and I knew the package need signatureSo I put a notice on my front door for FedEx delivery courierI wrote "There is no one at home today ,please leave the package at leasing office.Thanks." My class is finished by 2:pm on Tuesday 1/26/After the class ,I searched online with FedEx system ,it showed delivered am on Tuesday 1/26/The first thing I asked the leasing office when I back to home.But they told me there is no package for me from FedExSo I che
I'm a Neiman Marcus card holder and I'm not going to be purchasing anymore from this storeFirst of all, after I placed my orders online and received my confirmation number, I waited for days and did not receive a single update on my ordersSo I decided to call to see why I hadn't received shipment notificationsI was told there was a "flag" on my orders which would delay shipmentThen I was promised that once it cleared and my orders were ready for shipment, they would be expedited free of chargeWell, no one there had the common courtesy to inform me of this delay in shipment due to this "flag" on my order until I picked up the phone to callThen they promised that they wouldn't charge me for the expedited shipment however, when I checked my statement online, they had charged me for shipment on each merchandise that I orderedI had to make several calls to online customer care to remove the shipment feesThey finally did after calls
Secondly, my orders qualified me for a $gift card based on their online advertisementWhen I received an email notifying me of my gift card, it showed that I was only getting a $gift cardI contacted Neiman Marcus and the rep informed me that they made a mistake and that I am suppose to get a $gift card
Some of the items that I had purchased online showed that they qualified for a $gift cardSo, the whole time, when I was placing my orders online, I was thinking that I will be getting one $gift card for those selected itemsWhen I questioned that to the rep I was in contact with, she informed me that I needed to spend $to get the $gift cardThat was not clear on their online websiteThey were providing advertisement, by making customers like myself think they were going to get a $gift card if they were to purchase one of those selected merchandises with the "$gift card" advertised right below the image of the merchandiseI have sent emails to this rep, and she said she would notify another department about my concerns yet I have not heard back from anyone
You would think a business that's been around for such a long time would treat their customers with respectInstead, they cause unnecessary stress and inconvenience to their customers
Neiman Marcus sales associate handed me the wrong product (same packaging and size) and refuse to exchange the product for me because packing is open
The purchase was made on 11/28/at around 7-9pmBecause it was Thanksgiving day and almost store closing, the store was packed and sales associates all very occupiedMy purchase was a eye balm product from La MerBecause I knew exactly which product I was looking for (my mother has always used the same product), I just pointed at the eye balm and proceeded to checkoutThe sales associate was in a hurry and just checked out, without giving me any samples and didn't ask for my account number
When I returned to Asia and gave the product to my mother as Christmas gift, she told me that it was a La Mer eye concentrate instead of eye balmI contacted the Bellevue store immediately on 12/26/and communicated the error they madeThe store associate refused to offer any form of exchange or return due to the following reasons:
I am also a Neiman Marcus cardholder who have made multiple purchases over the years However, several recent purchases have also resulted in returns for a variety of reasons I did not get a letter canceling my account as noted by another customer but I did recently return two jewelry items in the same return box and I was only credited for one They said they did not receive the other item THAT WAS RETURNED IN THE SAME BOXNumerous inquiries yielded no results Free returns cost me $
Neiman Marcus-hired delivery company, Sun Delivery, created $4,000+ worth of damage on a new construction home during delivery
A compliant was filed with Sun Delivery regarding damage sustained to my hardwood floors during routine delivery of a bed and dresserThere was also severe damage to the wall which the delivery team admitted to but I had that fixed on my own dimeSun Delivery ultimately rejected the hardwood floor claim in a rude, condescending and inappropriate fashion even with strong evidence from TWO professional estimates outlining their professional opinion on the cost of the damage and how it was causedOn top of this, the condo where the furniture was delivered was brand new; the day of the delivery was the first day I had taken ownership, which further proves my pointThe evidence is very clearOnce the claim was rejected in full, I was told there were ZERO additional avenues to appealNeiman Marcus, who is ultimately responsible for the delivery company t
I bought a shoes, NM cancelled my order and did not tell me
I bought a shoes on NM last call (LCXXXXXXXXXX) and used codeHowever, NM cancelled this order and did not tell me by emailI waited for so many day and contact the customer service, she just told me it's out of stock, no apologies and compensation (eggive me a new code)
Order: WNXX XXXXXXXX:
On February 6, I ordered an item online from Neiman MarcusI have unsuccessfully been in contact with Neiman Marcus Customer Service (numerous times by both email and phone) to track this item, as I have yet to receive it At this point, I requested of them to cancel the order and have my credit card reimbursed Unfortunately, I am not getting any definitive response to that request either
Product_Or_Service: Blouse
Order_Number: WNXXXXXXXXXX
My order number is WNXXXXXXXXXXX, and got cancelled, I did not received my refund
My order number is WNXXXXXXXXXXX, and got cancelled, I did not received my refund
never got the refund money back yet
My friend ordered merchandise with his gift card for me during thanksgivingI came back to store and returned itStore said refund would be mailed back to my address in the form of another gift cardIn December I called back to ask because I still didn't get the giftcard as of thenA supervisor did research and said the gift card was not mailed out yet and they would mail me one ASAP within daysUntil yesterday I realized that I still haven't received that refund and called customer service againOne lady said they mailed the gift card to my friend's address and after attempts, the card was returned back to their storeMy friend said she never received any missed attemptThen that lady said their fraud department said the gift card was actually delivered and the card was partially used alreadyShe refused to provide more detail about that card - who used it and where and whenI am so confused about their conflicting response
In a
I placed an order online more than days agoIt said days shippingBut I haven't received my orderI contacted the CustomerService; not helpful
I placed an order online more than days agoIt said days shippingBut I haven't received my orderI contacted the Customer Service twiceThey just gave very unclear answerI asked what is the expected shipping dateThey have no ideaIt appears they are just significantly delaying my order to forever
They refuse to issue a refund because it's past there day policy although I explained I was ill an unavailable to send the return sooner! I received an email from Neiman Marcus last call in Irving, Texas stating they will not accept the return of order #LCXXXXXXXXXX that was placed online for the Sheridan size tan booties for $72.50! On august 21, I called this customer service and inquired as to why the return was not accepted they said it was due to the timeframe when I explained that I was ill and unable to send it back sooner they were uninterested and unsympathetic to my situation and just repeated there policy with disregard or compassionI have been a long time customer and I am disgusted with their customer service ! They treat customers who return anything with disrespect and have a direct prejudice for them as in my situation I believe they are discriminating against individuals who have an illness or incapacitated at certain times in their lives !
I placed an online order on Neiman Marcus on 12/20/and used $Neiman Marcus gift cardThey cancelled my order without refund me the gift card
I placed an online order on Neiman Marcus on 12/20/and used $Neiman Marcus gift cardThey cancelled my order without refund me the gift card
The order number is WNXXXXXXXXXXXAfter knowing that my order was cancelled, I called several times of Neiman Marcus' customer servicesThey keep saying they would mail me an $check, but they never did
I called today, they told me the refund check was still not mailed out! It's almost one and half months!
I purchased a virtual gift card yesterday morning via neimanmarcus.com for $on my American express to send to my daughter via email
I purchased a virtual gift card yesterday morning via neimanmarcus.com for $on my American express to send to my daughter via email
After several hours went by, I called the number ( listed in email order confirmation X-XXX-XXX-XXXX to find out why my daughter has not received the $gift card and I was told to contact neiman Marcus customer service at XXX-XXX-XXXX because they can only provide assistance if I have the gift card number
After being hung up multiple times - I spoke to a representative that stated that my order Confirmation #: *** is not valid in their system because they recently changed to a new system and that I would need to contact XXX-XXX-XXXX I explained to yet another representative that the people at the number were unable to provide assistance
At the point - I am very disappointed in t
Purchased a gift for my wife days before Mother's Day
I was online shopping for a gift before Mother's DayIt was important that I was able to pick up at the store on my way home in order to have the gift for her on SundayI would be unable to pick up on Saturday because I have to work so my only window of opportunity to pick up the gift would be Friday eveningWe share accounts so I chose to use PayPal to conceal the purchase in order to be a surpriseI browsed several options and found that Neiman Marcus actually had a store on the way home and the website instructed me that I could pick up with 2hrsI went through all the prompts and even called to insure that I would be able to pick upAll was confirmedlater on that day I still have not received an email and I started to get alittle worried so I called the actual storeThey directed me to the XXX-XXX-XXXX number for customer serviceI called them at 5:07pm and was on the phone with them for an hourAfter reaching a su
I paced an order on the website on Nov.28th 2017, and items from the order still haven't been shippedI contacted the customer service several times and they told me it would be shipped no later than late Feband then early March then late March and now I asked again it said the current expect shipping date is April 12th and they said it might still be delayedIt is already months and I still don't know the exact shipping dateI have missed all promotion on that items from other department stores because of this order
Product_Or_Service: Shiseido cream set*
Order_Number: WBXXXXXXXXXX
Account_Number: WBXXXXXXXXXX
Ordered online in BG for about weeks and it was in process through the whole timeFinally the order was cancelled without an email to inform me
Purchased in BG online and got X
Purchase Date: 09/17/
Details:
This is a gift that my boyfriend buy for meSo the billing address is not the same as shipping'sBut it is a GIFT!
The order was in process for weeksAnd I once online chatted and the customer service said that the order was under review, just copy&paste words
Yesterday I checked my account and found out the order was cancelledHowever, I never got an email to tell me the cancelationIt was cancelled in a silent way...hehe
To conclude, It is a horrible experience to go shopping on BG! And never want to be a member
Confirmed order and shipping date, until today(Mar29), no product has been shippedNo communication received for cancelation
Order number: LCXXXXXXXXXX
Product type: Salvatore Ferragamo Vara Low Bow Pump Rosso(Red)
Payment amount: $
Payment Method: Visa card
Purchase date: Mar
I purchased this on Mar 20th with discount on the Neiman Marcus Last Call website, the order was confirmed the same dayHowever, upon checking the status, the order was cancelled without communcation of reasonIt is very likely that due because an additional discount was applied to the shoes, NM last call is no longer willing to honor the priceThus changing the availability of the shoes from in stock to out of stockIt is highly unlikely that the shoes sold out being on the website for less than one weekIn addition, I know more than people who purchased the shoes with additional discount and had their orders cancelled(please refer to dealmoon)There was a poll conducted to see
Qualified for their online MAYGC event, but not receiving the virtual gift card
My order number is WNXXXXXXXXXXX and the order was placed on May 6, in participating of their MAYGC event where customers spent $and would receive $virtual gift card within weeks of the order dateMy order total was $before taxes and under each item I ordered showed "Qualifies for 'MAYGC'" (I have a screenshot of the qualified items)During the first week of July, they sent out the virtual gift cards to their customers, but I didn't receive itSo I called them three times (respectively On July 7, & 17) and was told to waitI have waited too long for my $gift card that should have been automatically issued to me two weeks ago
Attempted to unsubscribe from lastcall.com emails; ignored; closed email acct; opened new onereceived email btw 10/and 11/
For years, I emailed many requests to NM to unsubscribe my ***@yahoo.com from lastcall.com emails because multiple associates started emailing me without my permission; my requests ignored, I was given the runaround, and I stopped shopping at that store a couple of years ago; I even emailed their corporate office and went to the Rockville store and talked with a managerI recently closed my ***@yahoo.com email acct and opened this new azure193blue.gmail; I updated my Neiman Marcus credit card account because I want paperless billingSince then, from NM last call (alone) I have received email btw 10/and 11/12; the emails keep coming even though I unsubscribed I tried to unsubscribe again but that feature is no longer active Today, I sent an email to tech support; that did not work in the past I simply want to unsubscribe fro
The package is delivered to a wrong address, the customer service manager refused to give me refund on the order and she was in a rude attitude
Order number: WNXXXXXXXXXXXPurchase Date: XXXXXXXX
Before the order was shipped, I realized that the apartment number was wrongI contacted the customer service and they told me they could help me to change the address; and if they couldn't change the address successfully, they would help me to pick up the package and reship it to meAnd they said that I can choose to cancel the order by that timeBut I didn't cancel the order since they guaranteed that I can receive my orderAfter that I received an email said my order was shipped to the wrong address, and I called customer service immediately again, and they told me that they can pick up the order to reship itI also called them for the third time this morning, and they told me the order was shipped to the correct addressBut I was notified that it's delivered to the wrong addres
I brought items online from Neiman Marcus on 1/21/But I did not received my package I did not sign itAnd Neiman Marcus reject to refund
I brought items on 1/21/from Neiman Marcus online The Long champ Nylon Shoulder Tote (NMF16_V20TU),the color is navy and the price before tax is $The La Mer Lip Balm (NMF16_C3353),the price before tax is $ The total price is $
I received the email from Neiman Marcus ,it showed the package will deliver on 1/26/But I had classes that day and I knew the package need signatureSo I put a notice on my front door for FedEx delivery courierI wrote "There is no one at home today ,please leave the package at leasing office.Thanks." My class is finished by 2:pm on Tuesday 1/26/After the class ,I searched online with FedEx system ,it showed delivered am on Tuesday 1/26/The first thing I asked the leasing office when I back to home.But they told me there is no package for me from FedExSo I che
I'm a Neiman Marcus card holder and I'm not going to be purchasing anymore from this storeFirst of all, after I placed my orders online and received my confirmation number, I waited for days and did not receive a single update on my ordersSo I decided to call to see why I hadn't received shipment notificationsI was told there was a "flag" on my orders which would delay shipmentThen I was promised that once it cleared and my orders were ready for shipment, they would be expedited free of chargeWell, no one there had the common courtesy to inform me of this delay in shipment due to this "flag" on my order until I picked up the phone to callThen they promised that they wouldn't charge me for the expedited shipment however, when I checked my statement online, they had charged me for shipment on each merchandise that I orderedI had to make several calls to online customer care to remove the shipment feesThey finally did after calls
Secondly, my orders qualified me for a $gift card based on their online advertisementWhen I received an email notifying me of my gift card, it showed that I was only getting a $gift cardI contacted Neiman Marcus and the rep informed me that they made a mistake and that I am suppose to get a $gift card
Some of the items that I had purchased online showed that they qualified for a $gift cardSo, the whole time, when I was placing my orders online, I was thinking that I will be getting one $gift card for those selected itemsWhen I questioned that to the rep I was in contact with, she informed me that I needed to spend $to get the $gift cardThat was not clear on their online websiteThey were providing advertisement, by making customers like myself think they were going to get a $gift card if they were to purchase one of those selected merchandises with the "$gift card" advertised right below the image of the merchandiseI have sent emails to this rep, and she said she would notify another department about my concerns yet I have not heard back from anyone
You would think a business that's been around for such a long time would treat their customers with respectInstead, they cause unnecessary stress and inconvenience to their customers
Neiman Marcus sales associate handed me the wrong product (same packaging and size) and refuse to exchange the product for me because packing is open
The purchase was made on 11/28/at around 7-9pmBecause it was Thanksgiving day and almost store closing, the store was packed and sales associates all very occupiedMy purchase was a eye balm product from La MerBecause I knew exactly which product I was looking for (my mother has always used the same product), I just pointed at the eye balm and proceeded to checkoutThe sales associate was in a hurry and just checked out, without giving me any samples and didn't ask for my account number
When I returned to Asia and gave the product to my mother as Christmas gift, she told me that it was a La Mer eye concentrate instead of eye balmI contacted the Bellevue store immediately on 12/26/and communicated the error they madeThe store associate refused to offer any form of exchange or return due to the following reasons:
I am also a Neiman Marcus cardholder who have made multiple purchases over the years However, several recent purchases have also resulted in returns for a variety of reasons I did not get a letter canceling my account as noted by another customer but I did recently return two jewelry items in the same return box and I was only credited for one They said they did not receive the other item THAT WAS RETURNED IN THE SAME BOXNumerous inquiries yielded no results Free returns cost me $
Neiman Marcus-hired delivery company, Sun Delivery, created $4,000+ worth of damage on a new construction home during delivery
A compliant was filed with Sun Delivery regarding damage sustained to my hardwood floors during routine delivery of a bed and dresserThere was also severe damage to the wall which the delivery team admitted to but I had that fixed on my own dimeSun Delivery ultimately rejected the hardwood floor claim in a rude, condescending and inappropriate fashion even with strong evidence from TWO professional estimates outlining their professional opinion on the cost of the damage and how it was causedOn top of this, the condo where the furniture was delivered was brand new; the day of the delivery was the first day I had taken ownership, which further proves my pointThe evidence is very clearOnce the claim was rejected in full, I was told there were ZERO additional avenues to appealNeiman Marcus, who is ultimately responsible for the delivery company t
I bought a shoes, NM cancelled my order and did not tell me
I bought a shoes on NM last call (LCXXXXXXXXXX) and used codeHowever, NM cancelled this order and did not tell me by emailI waited for so many day and contact the customer service, she just told me it's out of stock, no apologies and compensation (eggive me a new code)
Order: WNXX XXXXXXXX:
On February 6, I ordered an item online from Neiman MarcusI have unsuccessfully been in contact with Neiman Marcus Customer Service (numerous times by both email and phone) to track this item, as I have yet to receive it At this point, I requested of them to cancel the order and have my credit card reimbursed Unfortunately, I am not getting any definitive response to that request either
Product_Or_Service: Blouse
Order_Number: WNXXXXXXXXXX
My order number is WNXXXXXXXXXXX, and got cancelled, I did not received my refund
My order number is WNXXXXXXXXXXX, and got cancelled, I did not received my refund
never got the refund money back yet
My friend ordered merchandise with his gift card for me during thanksgivingI came back to store and returned itStore said refund would be mailed back to my address in the form of another gift cardIn December I called back to ask because I still didn't get the giftcard as of thenA supervisor did research and said the gift card was not mailed out yet and they would mail me one ASAP within daysUntil yesterday I realized that I still haven't received that refund and called customer service againOne lady said they mailed the gift card to my friend's address and after attempts, the card was returned back to their storeMy friend said she never received any missed attemptThen that lady said their fraud department said the gift card was actually delivered and the card was partially used alreadyShe refused to provide more detail about that card - who used it and where and whenI am so confused about their conflicting response
In a
I placed an order online more than days agoIt said days shippingBut I haven't received my orderI contacted the CustomerService; not helpful
I placed an order online more than days agoIt said days shippingBut I haven't received my orderI contacted the Customer Service twiceThey just gave very unclear answerI asked what is the expected shipping dateThey have no ideaIt appears they are just significantly delaying my order to forever
They refuse to issue a refund because it's past there day policy although I explained I was ill an unavailable to send the return sooner! I received an email from Neiman Marcus last call in Irving, Texas stating they will not accept the return of order #LCXXXXXXXXXX that was placed online for the Sheridan size tan booties for $72.50! On august 21, I called this customer service and inquired as to why the return was not accepted they said it was due to the timeframe when I explained that I was ill and unable to send it back sooner they were uninterested and unsympathetic to my situation and just repeated there policy with disregard or compassionI have been a long time customer and I am disgusted with their customer service ! They treat customers who return anything with disrespect and have a direct prejudice for them as in my situation I believe they are discriminating against individuals who have an illness or incapacitated at certain times in their lives !
I placed an online order on Neiman Marcus on 12/20/and used $Neiman Marcus gift cardThey cancelled my order without refund me the gift card
I placed an online order on Neiman Marcus on 12/20/and used $Neiman Marcus gift cardThey cancelled my order without refund me the gift card
The order number is WNXXXXXXXXXXXAfter knowing that my order was cancelled, I called several times of Neiman Marcus' customer servicesThey keep saying they would mail me an $check, but they never did
I called today, they told me the refund check was still not mailed out! It's almost one and half months!