Multiple online ordering cancellation and errors that have gone unresolved
In early December, I had ordered some boots for my husband as a Christmas giftThree weeks later (nearing Christmas), the boots still hadn't arrived and I had not received a single update as to where they wereI contacted customer service at NM and they told me the boots were shipping directly from the vendor and scheduled to arriveI waited several more days and the boots still didn't arrive so I contacted customer service againThis time, I was notified the order had been canceled and the boots were no longer availableDuring my discussion with customer service, I had told them that this was the THIRD time I had ordered something online and the order get canceled because the item is no longer available (apparently there is a major problem with their online inventory system, I don't know?)Due to my repeated online troubles...I was issued a virtual gift card as a courtesy from Neiman Marcus ($25)In al
Our order WNXXXXXXXXXXX was cancelledWe used gift card for the orderThe gift card refund was never issued
Our order WNXXXXXXXXXXX was cancelledWe used gift card for the orderThe gift card refund was never issuedWe contacted fraud dept to prove that we used a valid gift card to make the purchaseHowever, since the order was placed over three months ago, the address on the order is no longer validWe tried to request an update on the address to get th refund to current addressOur request was denied by Randy *** Since the order was placed by YXI LLC on behalf of me, we requested the gift card to be mailed to YXI LLC's addressOur request was deniedIf that's not a possibility, we are hoping that the refund to be sent to my current address at
*** *** - *** ***
*** *** *** *** ***
*** XXXXX
Or just email us an egift card to the account email
Please do not issue refund to the old address on orderIt's no longer valid
Customer service provided misinformation about orderOrder was originally placed on June 14, and I still have not received my order
My order was placed on June 14, for a dressThe store where the dress wa coming from in Orange, CA didn't send my dress until June 20, when I called into LastCall customer service and the representative felt sorry for what was going on with my orderWhen she upgraded the shipping to overnight that is when the order was shipped that same dayAfter a few days I called back customer service again and they stated that it was not shipped overnight it was shipped FedEx smartpostI called on Monday, June 25, to cancel my order the customer service agent stated that she re-routed the item back to the store so I should be receiving a refund I called back yesterday, June 26, and the representative named Kimberly stated that she processed the re-route of the item wrongI am extremely disappointed with last call customer service an
Placed an order Friday evening for a bag on sale for $2456.Sunday morning, all styles of same bag are an addtl 25% off.Denied discount from NM onlin
On Friday evening, June 10, I placed an order #WNXXXXXXXXXX for a Givenchy Nightingale bag, model #NMS16_V2JTN This was the 'last one' according to the site when added to my cart Bag was on sale for $ I noticed on Sunday morning, June 12, less than hours later, all Givenchy Nightingale bags were an additional 25% off I contacted NM Online via phone and was told that the discount would not be honored because others after me purchased it for that price Of course they did, that was the price at the time and the discount was not advertised until Sunday morning I then contacted the chat line and was told that the additional 25% off could not be honored according to the "supervisor." This is the worst customer service I have ever encountered In December 2015, I purchased the same bag in a different color at full price
Horrible customer service! I will no longer patronize this business! Both of my orders were cancelled despite being told that the item was in stockThen when I called in to get the rep's ext, who told me that the store was holding the item, customer service refused to give me her extensionHer name was Melissa and she told me verbatim that a store in Massachusetts had the bag in hand and would hold it for meThis is the second order that was cancelledOne from 3/and the other from 3/It felt like I was being discriminated against when I was simply trying to make a purchase
I bought baby stroller at neiman marcus baby section
promotion $gift card
It have been waiting for 4month
they did not tell me anything now
I bought baby stroller at neiman marcus baby section in orlando millenia mall
when I bought it, there was promotion for $in neiman marcusand sales lady said that it takes 2weeks to 1month for getting gift card
it has been waiting almost two monthI did not get any gift card even noticeso I called to neiman marcust baby section, she (name : Ivehe) kept to say it takes a little bit more timethen I waited it again
after that, I walked in there and talked to lady(name : Ivehe)she wrote my receipt number and she said that they will call us in 2weeksHowever, it has been 1month more again
I do not know how many time I need to go and talk to her about itI do not know she is trying to make me give up to get $or not she never call back and replyit is not first time she said
purchase date ; 1/5/
Neiman Marcus cancelled order of discount shoes purchased online at Neiman Marcus website
I purchased a pair of shoes (order# WNXXXXXXXXXX) that were on discount online at Neiman Marcus website on March 11, The order was accepted immediately and credit card was charged A few days later, order status on Neiman Marcus website indicated that the shoes were backordered and eventually the order was cancelled and credit was issued back to the my credit card account I called Neiman Marcus customer service and the explanation was after my order was placed, they could not locate the shoes anywhere in the warehouse or in the store I am disappointed that Neiman Marcus would advertise and sell an item that they are not actually sure they have in stock
Ordered Online & received FedEx delivery notification.But haven't received anything.contact NM & found out they split my order to different carriers
I ordered online on NM website worth ($106.09) on 8/09/(order number: WNXXXXXXXXXXX)Received delivery notifications from FedEx (tracking number: XXXXXXXXXXXX) but have not received any pkgI contacted NM to resolve the issue so I notified them that I haven't receive anything.I explain them that I am leaving the states 8/15/and will be back 9/17/but then I have told they separate my order to two different carriers FedEx and USPSPer NM one package delivered via fedex (which I have not received) and the other one will be delivered via USPS (tracking number: XXXXXXXXXXXXXXXXXXXXXX)I asked them to change detracking number but there was no livery address to my parents but they refusedI checked USPS website with given pkg under this tracking numberI have told to wait for more days and call back again to notify them if I r
I purchased two items from Last Call on 10/that were Christmas presents totaling approximately $Order Number *** - Salome Sweater (LCF18*TW7DW) and reversible quilt to rain (LCF18*TWJ0)These items did not fit, so I contacted customer service in January and asked if I could still return them, expecting and receiving a positive answerI was told by the customer service rep that as long as they received them by 01/21/I could return them for a refund to my accountI shipped both garments back to them and they received them on 01/19/2018.Last Call sent the merchandise back to me with a letter stating, "Unfortunately, after researching the merchandise we received from you on 01/19/2018, we found this merchandise was delivered on 10/28/and has been in your possession beyond a reasonable time frameTherefore, we are returning the merchandise to you at this time."I immediately called customer service and spoke to a supervisor who told me that they should not have refu
Customer service provided misinformation about orderOrder was originally placed on June 14, and I still have not received my order
My order was placed on June 14, for a dressThe store where the dress wa coming from in Orange, CA didn't send my dress until June 20, when I called into LastCall customer service and the representative felt sorry for what was going on with my orderWhen she upgraded the shipping to overnight that is when the order was shipped that same dayAfter a few days I called back customer service again and they stated that it was not shipped overnight it was shipped FedEx smartpostI called on Monday, June 25, to cancel my order the customer service agent stated that she re-routed the item back to the store so I should be receiving a refund I called back yesterday, June 26, and the representative named Kimberly stated that she processed the re-route of the item wrongI am extremely disappointed with last call customer service an
Gift card received in 2015, amount still valid in October 2016, and now shows zeroI haven't used it and I request an investigation
Gift card received in 2015, amount still valid in October 2016, and now shows zeroI haven't used it and I request an investigation
Customer service is unable to trace the gift card, but Corporate should be able
Gift card was sent directly to me, and I store it with other gift cards that are all fine
As the owner of the gift card, I request a copy of how, when and where it was used
I've tried unsuccessfully several times to reach MsKatzToday I received a call from Neiman Marcus telling me not to call members of the ex
team
My experience with Neiman Marcus (Dallas) was rude and disrespectfulRandy Vines called me on July 27, 2016, and asked me not to call members of the administrative teamHis decorum was not customer friendlyFor two weeks I have tried to reach members of the administrative team, to no avail.The origin of this complaint was Atlanta; the GM was kind and professionalI've shopped many places home and abroad; I've
not ever experience this kind of rudeness
On October 17, I placed order for a Nike Carbon Fiber Billfold
LCF19_N5KKQ
My order shipped on October 18th
FedEx tracking said the package was delivered to my address on October 25, but it did not arrive with the rest of my mail and packages
I waited to see if my package would still arrive
On October 30th, I contacted customer service, and did not receive a reply
I attempted to contact customer service, today, November 2nd, and am now contacting the Revdex.com
Product_Or_Service: Nike Carbon Fiber Billfold
Order_Number: LCXXXXXXXXXX
I pre-ordered an item Online and after waiting months I was told I would not be receiving that item for the price I pre-ordered it for
This complaint is regarding online order #WNXXXXXXXX with department store Neiman MarcusOn 7/5/I ordered an item online that was posted on the company's websiteThe item I ordered was a Gucci diaper bag with a wolves design and the listed price was $for pre-orderAfter taxes the total charge was $This item was not yet being sold in stores, and days after I pre-ordered it online, when I went back to the site it was listed as Sold Out, it had been on the site for preorder for several weeksI'm my email confirmation the estimated delivery date was 11/06/On 7/26/I called customer service to inquire about the $being debited back to my account, I was made aware they would debit me the amount and then re-charge me every month until the item physically shipped, at this time I did CONFIRM the item I ordered, there was no issu
Received a USED dress that was shipped to me and the store refused to take it back!
I purchase a $Herve Ledger dress from the Fortlauderdale store -since they did not have my size the customer service rep informed me that it would be shipped directly to my house I was out of the country when the parcel arrived Upon return I opened the box to find that dress had missing tags and seemed like it had been used so I went to return it to the store the manger informed me that I could not return it because of the missing HERVE Ledger TAG I told her that is how I received the dress She still refused to take it back and know I am stuck with a dress that was worn by someone else because the sales rep that shipped it to me wasn't diligent enough to check the tags and make sure that what she was shipping to me was a new piece So NOW I am being penalized for Neiman Marcus's Incompetence and am stuck with a $dollar dress that was worn by someone else!!!
Purchased a Canada Goose coat but it looked like it has been worn by someone elseTried to exchange, they asked me to go back to the store
I recently purchased a Canada Goose coat to be picked up at the store; but I tried it on when I got home, I found out that it has been worn by someone else, there's no Canada Goose tag plus it had a weird smell, I found hair in the hoodI chatted online with customer service to explain what had happenedThey asked me to go back to the store for exchange because I paid PayPalFirst of all, I don't have time to go back there, second of all, this is not my fault, it was a mistake that you guys made, why do I have to waste my time to go there? Lastly, this has happened to me timesI've purchased a Gucci belt for a gift last year, first time was in a Armani box? that is a jokeThen I did an exchange, the second time, the belt had black mark on that; belt is white colorI always thought Neiman Marcus should be so much better than Macys or Nord
I have purchased a dress on neiman website on 02/and charged successfulI received an email shows it has been cancelled due to popularity reason
account: ***@sina.com
order:self portrait Lace-Trim Crepe Mini Dress
NMF17_TCAGJ
Color: WHITE
order number: WNXXXXXXXXXX
order date: XXXX-
payment amount: $
payment method: debit card VISA *** *** ***
I have received an email shows me that
Cancelled 03/06/
Due to popularity and demand, we are unable to fulfill your requestLook for a 20% off email in the next hours to use towards your next catalog or online orderWe regret the inconvenience and thank you for shopping with Neiman Marcus
I have purchased this item on 02/28/2017, and I have waited for this dress for a weekduring this week, nobody contact me until they cancel itFirstly, I have purchased it by using promotion code, and the promotion code has been used require their requirementSecond, they have charged me successfull
I placed an order WNXXXXXXXXXX on may bye $GIFT Cardthey cancelled my order.but till now I havent got back the $gift card
I placed an order WNXXXXXXXXXX on may which payed by $GIFT Cardthey cancelled my order.I contacted them, they told me they had sent me the checkbecause I m in chinai cant receive the check
I asked them to send me the gift card.but till now I havent got back the $gift card
I returned pairs of shoes, and was only credited for oneI have confirmation the box was received, and Neiman Marcus will not refund
I have confirmation the box was received, and Neiman Marcus credited me for pair of shoes on March 6thI emailed on that date to open a ticket for the second pair of shoesTo this date I have emailed times, and have received no response as to the refund of the second pair of shoes
Horrible customer service! I will no longer patronize this business! Both of my orders were cancelled despite being told that the item was in stockThen when I called in to get the rep's ext, who told me that the store was holding the item, customer service refused to give me her extensionHer name was Melissa and she told me verbatim that a store in Massachusetts had the bag in hand and would hold it for meThis is the second order that was cancelledOne from 3/and the other from 3/It felt like I was being discriminated against when I was simply trying to make a purchase
Multiple online ordering cancellation and errors that have gone unresolved
In early December, I had ordered some boots for my husband as a Christmas giftThree weeks later (nearing Christmas), the boots still hadn't arrived and I had not received a single update as to where they wereI contacted customer service at NM and they told me the boots were shipping directly from the vendor and scheduled to arriveI waited several more days and the boots still didn't arrive so I contacted customer service againThis time, I was notified the order had been canceled and the boots were no longer availableDuring my discussion with customer service, I had told them that this was the THIRD time I had ordered something online and the order get canceled because the item is no longer available (apparently there is a major problem with their online inventory system, I don't know?)Due to my repeated online troubles...I was issued a virtual gift card as a courtesy from Neiman Marcus ($25)In al
Our order WNXXXXXXXXXXX was cancelledWe used gift card for the orderThe gift card refund was never issued
Our order WNXXXXXXXXXXX was cancelledWe used gift card for the orderThe gift card refund was never issuedWe contacted fraud dept to prove that we used a valid gift card to make the purchaseHowever, since the order was placed over three months ago, the address on the order is no longer validWe tried to request an update on the address to get th refund to current addressOur request was denied by Randy *** Since the order was placed by YXI LLC on behalf of me, we requested the gift card to be mailed to YXI LLC's addressOur request was deniedIf that's not a possibility, we are hoping that the refund to be sent to my current address at
*** *** - *** ***
*** *** *** *** ***
*** XXXXX
Or just email us an egift card to the account email
Please do not issue refund to the old address on orderIt's no longer valid
Customer service provided misinformation about orderOrder was originally placed on June 14, and I still have not received my order
My order was placed on June 14, for a dressThe store where the dress wa coming from in Orange, CA didn't send my dress until June 20, when I called into LastCall customer service and the representative felt sorry for what was going on with my orderWhen she upgraded the shipping to overnight that is when the order was shipped that same dayAfter a few days I called back customer service again and they stated that it was not shipped overnight it was shipped FedEx smartpostI called on Monday, June 25, to cancel my order the customer service agent stated that she re-routed the item back to the store so I should be receiving a refund I called back yesterday, June 26, and the representative named Kimberly stated that she processed the re-route of the item wrongI am extremely disappointed with last call customer service an
Placed an order Friday evening for a bag on sale for $2456.Sunday morning, all styles of same bag are an addtl 25% off.Denied discount from NM onlin
On Friday evening, June 10, I placed an order #WNXXXXXXXXXX for a Givenchy Nightingale bag, model #NMS16_V2JTN This was the 'last one' according to the site when added to my cart Bag was on sale for $ I noticed on Sunday morning, June 12, less than hours later, all Givenchy Nightingale bags were an additional 25% off I contacted NM Online via phone and was told that the discount would not be honored because others after me purchased it for that price Of course they did, that was the price at the time and the discount was not advertised until Sunday morning I then contacted the chat line and was told that the additional 25% off could not be honored according to the "supervisor." This is the worst customer service I have ever encountered In December 2015, I purchased the same bag in a different color at full price
Horrible customer service! I will no longer patronize this business! Both of my orders were cancelled despite being told that the item was in stockThen when I called in to get the rep's ext, who told me that the store was holding the item, customer service refused to give me her extensionHer name was Melissa and she told me verbatim that a store in Massachusetts had the bag in hand and would hold it for meThis is the second order that was cancelledOne from 3/and the other from 3/It felt like I was being discriminated against when I was simply trying to make a purchase
I bought baby stroller at neiman marcus baby section
promotion $gift card
It have been waiting for 4month
they did not tell me anything now
I bought baby stroller at neiman marcus baby section in orlando millenia mall
when I bought it, there was promotion for $in neiman marcusand sales lady said that it takes 2weeks to 1month for getting gift card
it has been waiting almost two monthI did not get any gift card even noticeso I called to neiman marcust baby section, she (name : Ivehe) kept to say it takes a little bit more timethen I waited it again
after that, I walked in there and talked to lady(name : Ivehe)she wrote my receipt number and she said that they will call us in 2weeksHowever, it has been 1month more again
I do not know how many time I need to go and talk to her about itI do not know she is trying to make me give up to get $or not she never call back and replyit is not first time she said
purchase date ; 1/5/
Neiman Marcus cancelled order of discount shoes purchased online at Neiman Marcus website
I purchased a pair of shoes (order# WNXXXXXXXXXX) that were on discount online at Neiman Marcus website on March 11, The order was accepted immediately and credit card was charged A few days later, order status on Neiman Marcus website indicated that the shoes were backordered and eventually the order was cancelled and credit was issued back to the my credit card account I called Neiman Marcus customer service and the explanation was after my order was placed, they could not locate the shoes anywhere in the warehouse or in the store I am disappointed that Neiman Marcus would advertise and sell an item that they are not actually sure they have in stock
Ordered Online & received FedEx delivery notification.But haven't received anything.contact NM & found out they split my order to different carriers
I ordered online on NM website worth ($106.09) on 8/09/(order number: WNXXXXXXXXXXX)Received delivery notifications from FedEx (tracking number: XXXXXXXXXXXX) but have not received any pkgI contacted NM to resolve the issue so I notified them that I haven't receive anything.I explain them that I am leaving the states 8/15/and will be back 9/17/but then I have told they separate my order to two different carriers FedEx and USPSPer NM one package delivered via fedex (which I have not received) and the other one will be delivered via USPS (tracking number: XXXXXXXXXXXXXXXXXXXXXX)I asked them to change detracking number but there was no livery address to my parents but they refusedI checked USPS website with given pkg under this tracking numberI have told to wait for more days and call back again to notify them if I r
I purchased two items from Last Call on 10/that were Christmas presents totaling approximately $Order Number *** - Salome Sweater (LCF18*TW7DW) and reversible quilt to rain (LCF18*TWJ0)These items did not fit, so I contacted customer service in January and asked if I could still return them, expecting and receiving a positive answerI was told by the customer service rep that as long as they received them by 01/21/I could return them for a refund to my accountI shipped both garments back to them and they received them on 01/19/2018.Last Call sent the merchandise back to me with a letter stating, "Unfortunately, after researching the merchandise we received from you on 01/19/2018, we found this merchandise was delivered on 10/28/and has been in your possession beyond a reasonable time frameTherefore, we are returning the merchandise to you at this time."I immediately called customer service and spoke to a supervisor who told me that they should not have refu
Customer service provided misinformation about orderOrder was originally placed on June 14, and I still have not received my order
My order was placed on June 14, for a dressThe store where the dress wa coming from in Orange, CA didn't send my dress until June 20, when I called into LastCall customer service and the representative felt sorry for what was going on with my orderWhen she upgraded the shipping to overnight that is when the order was shipped that same dayAfter a few days I called back customer service again and they stated that it was not shipped overnight it was shipped FedEx smartpostI called on Monday, June 25, to cancel my order the customer service agent stated that she re-routed the item back to the store so I should be receiving a refund I called back yesterday, June 26, and the representative named Kimberly stated that she processed the re-route of the item wrongI am extremely disappointed with last call customer service an
Gift card received in 2015, amount still valid in October 2016, and now shows zeroI haven't used it and I request an investigation
Gift card received in 2015, amount still valid in October 2016, and now shows zeroI haven't used it and I request an investigation
Customer service is unable to trace the gift card, but Corporate should be able
Gift card was sent directly to me, and I store it with other gift cards that are all fine
As the owner of the gift card, I request a copy of how, when and where it was used
I've tried unsuccessfully several times to reach MsKatzToday I received a call from Neiman Marcus telling me not to call members of the ex
team
My experience with Neiman Marcus (Dallas) was rude and disrespectfulRandy Vines called me on July 27, 2016, and asked me not to call members of the administrative teamHis decorum was not customer friendlyFor two weeks I have tried to reach members of the administrative team, to no avail.The origin of this complaint was Atlanta; the GM was kind and professionalI've shopped many places home and abroad; I've
not ever experience this kind of rudeness
On October 17, I placed order for a Nike Carbon Fiber Billfold
LCF19_N5KKQ
My order shipped on October 18th
FedEx tracking said the package was delivered to my address on October 25, but it did not arrive with the rest of my mail and packages
I waited to see if my package would still arrive
On October 30th, I contacted customer service, and did not receive a reply
I attempted to contact customer service, today, November 2nd, and am now contacting the Revdex.com
Product_Or_Service: Nike Carbon Fiber Billfold
Order_Number: LCXXXXXXXXXX
I pre-ordered an item Online and after waiting months I was told I would not be receiving that item for the price I pre-ordered it for
This complaint is regarding online order #WNXXXXXXXX with department store Neiman MarcusOn 7/5/I ordered an item online that was posted on the company's websiteThe item I ordered was a Gucci diaper bag with a wolves design and the listed price was $for pre-orderAfter taxes the total charge was $This item was not yet being sold in stores, and days after I pre-ordered it online, when I went back to the site it was listed as Sold Out, it had been on the site for preorder for several weeksI'm my email confirmation the estimated delivery date was 11/06/On 7/26/I called customer service to inquire about the $being debited back to my account, I was made aware they would debit me the amount and then re-charge me every month until the item physically shipped, at this time I did CONFIRM the item I ordered, there was no issu
Received a USED dress that was shipped to me and the store refused to take it back!
I purchase a $Herve Ledger dress from the Fortlauderdale store -since they did not have my size the customer service rep informed me that it would be shipped directly to my house I was out of the country when the parcel arrived Upon return I opened the box to find that dress had missing tags and seemed like it had been used so I went to return it to the store the manger informed me that I could not return it because of the missing HERVE Ledger TAG I told her that is how I received the dress She still refused to take it back and know I am stuck with a dress that was worn by someone else because the sales rep that shipped it to me wasn't diligent enough to check the tags and make sure that what she was shipping to me was a new piece So NOW I am being penalized for Neiman Marcus's Incompetence and am stuck with a $dollar dress that was worn by someone else!!!
Purchased a Canada Goose coat but it looked like it has been worn by someone elseTried to exchange, they asked me to go back to the store
I recently purchased a Canada Goose coat to be picked up at the store; but I tried it on when I got home, I found out that it has been worn by someone else, there's no Canada Goose tag plus it had a weird smell, I found hair in the hoodI chatted online with customer service to explain what had happenedThey asked me to go back to the store for exchange because I paid PayPalFirst of all, I don't have time to go back there, second of all, this is not my fault, it was a mistake that you guys made, why do I have to waste my time to go there? Lastly, this has happened to me timesI've purchased a Gucci belt for a gift last year, first time was in a Armani box? that is a jokeThen I did an exchange, the second time, the belt had black mark on that; belt is white colorI always thought Neiman Marcus should be so much better than Macys or Nord
I have purchased a dress on neiman website on 02/and charged successfulI received an email shows it has been cancelled due to popularity reason
account: ***@sina.com
order:self portrait Lace-Trim Crepe Mini Dress
NMF17_TCAGJ
Color: WHITE
order number: WNXXXXXXXXXX
order date: XXXX-
payment amount: $
payment method: debit card VISA *** *** ***
I have received an email shows me that
Cancelled 03/06/
Due to popularity and demand, we are unable to fulfill your requestLook for a 20% off email in the next hours to use towards your next catalog or online orderWe regret the inconvenience and thank you for shopping with Neiman Marcus
I have purchased this item on 02/28/2017, and I have waited for this dress for a weekduring this week, nobody contact me until they cancel itFirstly, I have purchased it by using promotion code, and the promotion code has been used require their requirementSecond, they have charged me successfull
I placed an order WNXXXXXXXXXX on may bye $GIFT Cardthey cancelled my order.but till now I havent got back the $gift card
I placed an order WNXXXXXXXXXX on may which payed by $GIFT Cardthey cancelled my order.I contacted them, they told me they had sent me the checkbecause I m in chinai cant receive the check
I asked them to send me the gift card.but till now I havent got back the $gift card
I returned pairs of shoes, and was only credited for oneI have confirmation the box was received, and Neiman Marcus will not refund
I have confirmation the box was received, and Neiman Marcus credited me for pair of shoes on March 6thI emailed on that date to open a ticket for the second pair of shoesTo this date I have emailed times, and have received no response as to the refund of the second pair of shoes
Horrible customer service! I will no longer patronize this business! Both of my orders were cancelled despite being told that the item was in stockThen when I called in to get the rep's ext, who told me that the store was holding the item, customer service refused to give me her extensionHer name was Melissa and she told me verbatim that a store in Massachusetts had the bag in hand and would hold it for meThis is the second order that was cancelledOne from 3/and the other from 3/It felt like I was being discriminated against when I was simply trying to make a purchase