I placed an order during their "gift with purchase over $200" promotion and the gift I got, which is a cosmetic product, has expired for about a year
Neiman Marcus was doing a "A Lamer 15ml Moisturizing Soft Cream gift with $200+ Lamer Purchase" promotion at the beginning of MayI placed an qualifying order online on 05/which totaled at $220+taxThe package was delivered on 5/but I actually opened the package a week later when I got back home from vacationI then looked up the expiration code on all the products I received and realized the 15ml Moisturizing Soft Cream I got as the promotional gift has already expired for about a year
I contacted Neiman Marcus's customer service through their online chat on 05/After I explained my situation to the representative, she told me to simply file the return form and send the expired product back for an exchange, but in fact, the return form only allows me to select any product that I actually paid for, but not the promotional
I place orders on Bergdorf *** weeks agoThey are not shipped yet!!!
I placed orders on Bergdorf *** on 9/14(WBXXXXXXXXXX) and 9/18(WBXXXXXXXXXX)BG has the only store in New YorK citySo I have to place orders online when they starts the Beauty Event
I had good shopping experience before at Bergdorf Goodman.com beforeBUT I am so disappointed this timeI've been waiting for weeks and they are still in process
I tried to call the customer service for alt least times and was told all the same answer, you orders were under review...what kind of orders need to be reviewed for weeks? It is unbelievable and unacceptable!!!
I spent couple thousand dollars on those ordersSome are as gifs for my friends and also my cousins' birthdaysI just wanted to get prepared earlyBut now, because of the endless delays, I have to find the alternative gifts for them which will cost me more!!!!
They just expired my $gift card, which is obviously contradict with the Law
my account: ***@gmail.com
I have a $gift card, but when I wanted to use it, it is expired...however, according to the Law, gift card can not contain a expiration dateSo they just stolen my $
I tried to contact them three times, but nobody would like to help me
Altered new suit being dirty, and was never cleaned times The manager handed us a dirty suit again today with no apologies
We purchased an Armani suit brand new with alterations, no one would even help us in the first place We finally got help, we waited for the sales rep to call us to let us know when it is done as promised weeks later We stopped by multiple times, and the same dirty suit is handed to us times No apologies and we were demanded to take the dirty suit I need the district manager to get back to us and explain why is the suit dirty
My identity was stolen and used to purchase item(s) from Neiman MarcusNeiman Marcus refuses to help me to get to the bottom of the fraud
My Chase business account information was used to make a fraudulent purchase from Neiman Marcus OnlineWhen I was alerted to the purchase by my bank on July 6th 4:pm I called my bank immediately at 4:pm to report the fraudApproximately months later I was alerted that the bank would not accept responsibility for the fraudulent charges and that I would have to take up the claim with Neiman MarcusI have spoken with customer care at Neiman Marcus several times over the past weeks and they refuse to help me get to the bottom of the fraudulent charge to my account from their businessThey refuse to refund my account or let me speak with anyone in the claims departmentI have my suspicions that the fraud may be coming from inside Neiman Marcus given the opaque nature of the information they will provide me and the access they will allow
Neiman Marcus Last Call online order cancelled with no proper reason
I placed an order on Neiman Marcus Last Call website with order number LCXXXXXXXXXX and the product I purchased was a pair of Salvatore Ferragamo vara low bow pump, color Rosso, size 6.5CThe total amount of the order was $including tax, and was $was paid with gift card and rest of the payment was with credit cardThe order was placed on 3/20, and I received an order confirmation on the same dayThe order status stays in process after I place the orderHowever, the order was cancelled with no email or any sort of contact or explanationI only find out it was cancelled was because I checked the order status todayWhen I reach for the company by phone, I was told by the customer service representative that the price was wrong so they can not sell the shoes to meThe second time I called I was told the item is out of stockHowever, it is their fault to have the wrong price, why should the customer b
On 12/19/I purchased a pair of boots from Bergdorf Goodman/Neiman Marcus group store .I paid $and the boots were shipped to me.Please see attached receipt.On January 3/I found that the lining inside the boots is damaged and has multiple holes.My shoe maker told me that it is a poor leather quality and should be considered as a manufacturer defect.I was on a business trip till the rest of January/18, and immediately, upon arrival on 02/4/me and my husband went to Bergdorf Goodman and brought those boots to the attention of Sally Gold (ladies shoes department manager).She told us that "because the boots were on sale they could be probably beaten on the floor because during sale anything could happened".I clearly explained to her that if I would know that the boots are damaged I would never buy them,especially for this cost of $847.Nobody specified they could be damaged and they were NOT final sale.She said "nothing can be done,I was not selling them to you".After that
I pre-ordered an item Online and after waiting months I was told I would not be receiving that item for the price I pre-ordered it for
This complaint is regarding online order #WNXXXXXXXX with department store Neiman MarcusOn 7/5/I ordered an item online that was posted on the company's websiteThe item I ordered was a Gucci diaper bag with a wolves design and the listed price was $for pre-orderAfter taxes the total charge was $This item was not yet being sold in stores, and days after I pre-ordered it online, when I went back to the site it was listed as Sold Out, it had been on the site for preorder for several weeksI'm my email confirmation the estimated delivery date was 11/06/On 7/26/I called customer service to inquire about the $being debited back to my account, I was made aware they would debit me the amount and then re-charge me every month until the item physically shipped, at this time I did CONFIRM the item I ordered, there was no issu
Date XXXX-
Order # WBXXXXXXXXXX
*** HU
*** CENTER BLVD
***
LONG ISLAND City
Date XXXX-
Order # WBXXXXXXXXXX
VISA *** *** ***
*** HU
*** CENTER BLVD
***
LONG ISLAND CITY, NY XXXXX
I submitted on 9-14-2016, using shop runnerI have free shop runner account and guaranteed two day shippingAfter days, I online chatted first time, told me will ship tomorrowThen next day, I online chatted again and also told me will ship tomorrow, also, told me they will ship overnight, but never mention there will be any charge for that
Today, they sent me an email said one item is backordered and I also be charged $shipping feeI called, the customer representative are bad tempered, I never show any angry or inpatient, but she was angry and inpatient with me She told me I asked for overnight shipping so they charge $dollarsBut in fact I don't!
I searched online, other people said, in this case, they just always say will ship tomorrow and a
I have been calling the store for a status update on my Chanel sandal and Bottega handbag repair I sent dated October and they kept telling me they
will call me back or email me but I never heard anything from anyoneIt is disappointing because despite the luxurious and expensive stuff they sell, at least they also have the best customer serviceIt is just a simple task I am asking Just to update me on the status of my repair
My online order at lastcall.com was cancelled without any notification and reason explain
On 03/20/2017, I placed an order at lastcall.com which belongs to neiman marcus companyThe item was on a big sale and attracted hundreds of people placing orders for itHowever my order has been cancelled without any notification via email or any reason explainsThe sales responded that it was a system error and they can't provide the productsWhile it was not the first time neiman marcus staff responded to the relevant issues using such excusesI think they were lying because the item was new on their website and how can a system sell something automatically without any manual control?
Order # LCXXXXXXXXXX
Gift card cannot be used online!!!
I made an online purchase at neiman marcus on 2018-07-and my order is qualified for a gift card which said I should receive the gift card in weeksHowever, today is 2018-10-16, much longer than weeks but I haven't received my gift cardI actually have already tried to reach the customer service through the phone call and online chat several times but all I received is they need more time to process thsi and there's no promise when I can receive itI know the GC will expire so I kept asking at least once EVERY week since SeptemberHowever, I received so many different responses from NM representatives EVERY time!!! And the whole procedure is ridiculously LONG!!! Initially, several agents asked me to wait and until a few days ago finally one agent gave me a series of number which is my GC number through the phone but she said I need to call XXXX-XXX-XXXX to ask for the pinThen I followed her instruction but the next agent said they are not
I purchased products from Neiman Marcus via onlineThe transaction included additional $gift cardBut I cannot use the gift card
I purchased products from Neiman Marcus on 08/20/The transaction gave me $NM gift card for freeThe order number is WNXXXXXXXXXXX
Afterwards, I applied this gift card when I purchased a new orderAfter many days later, I occasionally checked the order and found that the gift card was not applied successfullyThe online system error that made my gift card applied not successfully, but you even didn't send me any emails to inform me that the gift card was not applied successfully, which lead to that I forgot to use the gift card in a long timeAfter several months, I found the problem and the gift card was expiredyou didn't send emails to me to remind that the gift card will expireYou should do it, right?
You made a mistake for two times, and hurt consumer rights muchI'm requesting a new $NM gift card to make up for my l
NM Last Call Elizabeth,NJ sold me a defective/damaged diamond bracelet, and will not reply to my several calls and emails for a resolution
I purchased a diamond braclet in from NMLastCall Outlet on my InCircle NM credit card Sku# XXXXXXXX Gem Lab # XXXXXXXXXXOriginal price $5,reduced to $During a friends and family sale for an additional 30% offThe bracelet was stored until worn on a special occasion; a few hours after wearing the bracelet I noticed that bracelet had broken/detached and was missingUpon speaking to the in store associate; it was then explained to me that NM LastCall very often receives jewelry that was returned from customers that originally purchased the item at a NM store and that sometimes the items are display jewelry pieces and get handled frequently by customers before sending to the LastCall outlet or it could be a defective item from the manufactureShe then told me that she would forward my info to the Store ManagerAfter not receivin
cancelled the order without proper notification and system fauld
Neiman Marcus last call had sales promotion monday, 20, They had one of their product on sale and customers were able to combine another coupon code to this marked down productCustomers paid with Paypal, and received the email with sales summaryHowever, customer contacted the sales representative, being told that there was not enough inventory, in that case, Neiman Marcus lastcall.com had cancelled the order automatically, without inform customers
Date XXXX-
Order # WBXXXXXXXXXX
*** HU
*** CENTER BLVD
***
LONG ISLAND City
Date XXXX-
Order # WBXXXXXXXXXX
VISA *** *** ***
*** HU
*** CENTER BLVD
***
LONG ISLAND CITY, NY XXXXX
I submitted on 9-14-2016, using shop runnerI have free shop runner account and guaranteed two day shippingAfter days, I online chatted first time, told me will ship tomorrowThen next day, I online chatted again and also told me will ship tomorrow, also, told me they will ship overnight, but never mention there will be any charge for that
Today, they sent me an email said one item is backordered and I also be charged $shipping feeI called, the customer representative are bad tempered, I never show any angry or inpatient, but she was angry and inpatient with me She told me I asked for overnight shipping so they charge $dollarsBut in fact I don't!
I searched online, other people said, in this case, they just always say will ship tomorrow and a
Neiman Marcus had a promotion that can not be actually achieve
On NOV XX XXXX, NM had a promotion with a social media blogger called dealmoon, stated that by using certain promotion code and paying via masterpass, there will be deduction from $and up purchase at their website beauty departmentAfter struggle with the website crushed for several hoursI finally made the purchase successfully at 3am that morning.I received a confirmation Email at 4:48am the same dayStated that except some of the samples(for free)were canceled due to out of stock, but rest of my order(which I paid money for) will be delivered approximately After couple days, I still haven't received any shipping confirmation nor cancellation notice, I went to their website to check the status of my orderThen I find out that it was cancelledI called them immediately, the costumer representative(name:lenisd)told me that they have been trying to contact me in the past few days, no one responseDue
On or about January 18, I purchased the *** Louboutin So Kate mm Patent Pump for my fiance for $There were three forms of payment and they are as follows:$Mastercard $Neiman Marcus gift card ending in *** $Neiman Marcus gift card ending in 4647I received an email informing me of an anticipated arrival date as January 23, as well as the order #WNXXXXXXXXXXI did receive the pumps however, they did not fit my fianceShe then proceeded to exchange them for a size (vs the size that was shipped) and did so by mailing the pumps back and filling out the Exchange Form includedOn February 8, 2017, I received an email containing Return Summary informationPlease note that at no point in time did I nor my fiance request a returnThe Exchange Form clearly requested a bigger sizeOn February 10, 2017, I received an email from Bobbi Z stating the exchange could not be processed and a refund would be mailed to "the true gift card purchaser."
I made a qualifying purchase to receive a gift card but they manipulated the purchase and did not honor their ad
On I made a qualifying ON LINE purchase of $3,(Order #WNXXXXXXXXXXX) during their BEJEWELED EVENT (4/28-5/6) which entitled me to a $gift cardAfter waiting several months, I contacted their Customer Service Dept(8/20/18) and was told that their marketing department would contact meAgain I waited and after no response I again contacted their Customer Service Dept(9/14/18)This time, I received an explanationThey told me that because of the nature of my purchase (?) it COULD NOT be completed ON LINE and my purchased was "transferred" to a physical store who completed the transaction on which was now OUTSIDE of the promotional windowThe representative acknowledged that I WAS entitled to the gift card and she would have a supervisor review the case and they would get make with meTo date I have NOT received the card or a return call/co
My order was lost, I requested for a replacement order, but have been charged and still have not received my replacement items
I placed an order with lastcall.com I did not receive my order and had to contact last call to find out my order was lost I requested for a replacement order I still have not received the items and have been charged for another $ I want to cancel my replacement order and want a refund for $ I have been charged for $for my original payment and additional $ The total is $ I want a refund to my original method of payment
I placed an order during their "gift with purchase over $200" promotion and the gift I got, which is a cosmetic product, has expired for about a year
Neiman Marcus was doing a "A Lamer 15ml Moisturizing Soft Cream gift with $200+ Lamer Purchase" promotion at the beginning of MayI placed an qualifying order online on 05/which totaled at $220+taxThe package was delivered on 5/but I actually opened the package a week later when I got back home from vacationI then looked up the expiration code on all the products I received and realized the 15ml Moisturizing Soft Cream I got as the promotional gift has already expired for about a year
I contacted Neiman Marcus's customer service through their online chat on 05/After I explained my situation to the representative, she told me to simply file the return form and send the expired product back for an exchange, but in fact, the return form only allows me to select any product that I actually paid for, but not the promotional
I place orders on Bergdorf *** weeks agoThey are not shipped yet!!!
I placed orders on Bergdorf *** on 9/14(WBXXXXXXXXXX) and 9/18(WBXXXXXXXXXX)BG has the only store in New YorK citySo I have to place orders online when they starts the Beauty Event
I had good shopping experience before at Bergdorf Goodman.com beforeBUT I am so disappointed this timeI've been waiting for weeks and they are still in process
I tried to call the customer service for alt least times and was told all the same answer, you orders were under review...what kind of orders need to be reviewed for weeks? It is unbelievable and unacceptable!!!
I spent couple thousand dollars on those ordersSome are as gifs for my friends and also my cousins' birthdaysI just wanted to get prepared earlyBut now, because of the endless delays, I have to find the alternative gifts for them which will cost me more!!!!
They just expired my $gift card, which is obviously contradict with the Law
my account: ***@gmail.com
I have a $gift card, but when I wanted to use it, it is expired...however, according to the Law, gift card can not contain a expiration dateSo they just stolen my $
I tried to contact them three times, but nobody would like to help me
Altered new suit being dirty, and was never cleaned times The manager handed us a dirty suit again today with no apologies
We purchased an Armani suit brand new with alterations, no one would even help us in the first place We finally got help, we waited for the sales rep to call us to let us know when it is done as promised weeks later We stopped by multiple times, and the same dirty suit is handed to us times No apologies and we were demanded to take the dirty suit I need the district manager to get back to us and explain why is the suit dirty
My identity was stolen and used to purchase item(s) from Neiman MarcusNeiman Marcus refuses to help me to get to the bottom of the fraud
My Chase business account information was used to make a fraudulent purchase from Neiman Marcus OnlineWhen I was alerted to the purchase by my bank on July 6th 4:pm I called my bank immediately at 4:pm to report the fraudApproximately months later I was alerted that the bank would not accept responsibility for the fraudulent charges and that I would have to take up the claim with Neiman MarcusI have spoken with customer care at Neiman Marcus several times over the past weeks and they refuse to help me get to the bottom of the fraudulent charge to my account from their businessThey refuse to refund my account or let me speak with anyone in the claims departmentI have my suspicions that the fraud may be coming from inside Neiman Marcus given the opaque nature of the information they will provide me and the access they will allow
Neiman Marcus Last Call online order cancelled with no proper reason
I placed an order on Neiman Marcus Last Call website with order number LCXXXXXXXXXX and the product I purchased was a pair of Salvatore Ferragamo vara low bow pump, color Rosso, size 6.5CThe total amount of the order was $including tax, and was $was paid with gift card and rest of the payment was with credit cardThe order was placed on 3/20, and I received an order confirmation on the same dayThe order status stays in process after I place the orderHowever, the order was cancelled with no email or any sort of contact or explanationI only find out it was cancelled was because I checked the order status todayWhen I reach for the company by phone, I was told by the customer service representative that the price was wrong so they can not sell the shoes to meThe second time I called I was told the item is out of stockHowever, it is their fault to have the wrong price, why should the customer b
On 12/19/I purchased a pair of boots from Bergdorf Goodman/Neiman Marcus group store .I paid $and the boots were shipped to me.Please see attached receipt.On January 3/I found that the lining inside the boots is damaged and has multiple holes.My shoe maker told me that it is a poor leather quality and should be considered as a manufacturer defect.I was on a business trip till the rest of January/18, and immediately, upon arrival on 02/4/me and my husband went to Bergdorf Goodman and brought those boots to the attention of Sally Gold (ladies shoes department manager).She told us that "because the boots were on sale they could be probably beaten on the floor because during sale anything could happened".I clearly explained to her that if I would know that the boots are damaged I would never buy them,especially for this cost of $847.Nobody specified they could be damaged and they were NOT final sale.She said "nothing can be done,I was not selling them to you".After that
I pre-ordered an item Online and after waiting months I was told I would not be receiving that item for the price I pre-ordered it for
This complaint is regarding online order #WNXXXXXXXX with department store Neiman MarcusOn 7/5/I ordered an item online that was posted on the company's websiteThe item I ordered was a Gucci diaper bag with a wolves design and the listed price was $for pre-orderAfter taxes the total charge was $This item was not yet being sold in stores, and days after I pre-ordered it online, when I went back to the site it was listed as Sold Out, it had been on the site for preorder for several weeksI'm my email confirmation the estimated delivery date was 11/06/On 7/26/I called customer service to inquire about the $being debited back to my account, I was made aware they would debit me the amount and then re-charge me every month until the item physically shipped, at this time I did CONFIRM the item I ordered, there was no issu
Date XXXX-
Order # WBXXXXXXXXXX
*** HU
*** CENTER BLVD
***
LONG ISLAND City
Date XXXX-
Order # WBXXXXXXXXXX
VISA *** *** ***
*** HU
*** CENTER BLVD
***
LONG ISLAND CITY, NY XXXXX
I submitted on 9-14-2016, using shop runnerI have free shop runner account and guaranteed two day shippingAfter days, I online chatted first time, told me will ship tomorrowThen next day, I online chatted again and also told me will ship tomorrow, also, told me they will ship overnight, but never mention there will be any charge for that
Today, they sent me an email said one item is backordered and I also be charged $shipping feeI called, the customer representative are bad tempered, I never show any angry or inpatient, but she was angry and inpatient with me She told me I asked for overnight shipping so they charge $dollarsBut in fact I don't!
I searched online, other people said, in this case, they just always say will ship tomorrow and a
I have been calling the store for a status update on my Chanel sandal and Bottega handbag repair I sent dated October and they kept telling me they
will call me back or email me but I never heard anything from anyoneIt is disappointing because despite the luxurious and expensive stuff they sell, at least they also have the best customer serviceIt is just a simple task I am asking Just to update me on the status of my repair
My online order at lastcall.com was cancelled without any notification and reason explain
On 03/20/2017, I placed an order at lastcall.com which belongs to neiman marcus companyThe item was on a big sale and attracted hundreds of people placing orders for itHowever my order has been cancelled without any notification via email or any reason explainsThe sales responded that it was a system error and they can't provide the productsWhile it was not the first time neiman marcus staff responded to the relevant issues using such excusesI think they were lying because the item was new on their website and how can a system sell something automatically without any manual control?
Order # LCXXXXXXXXXX
Gift card cannot be used online!!!
I made an online purchase at neiman marcus on 2018-07-and my order is qualified for a gift card which said I should receive the gift card in weeksHowever, today is 2018-10-16, much longer than weeks but I haven't received my gift cardI actually have already tried to reach the customer service through the phone call and online chat several times but all I received is they need more time to process thsi and there's no promise when I can receive itI know the GC will expire so I kept asking at least once EVERY week since SeptemberHowever, I received so many different responses from NM representatives EVERY time!!! And the whole procedure is ridiculously LONG!!! Initially, several agents asked me to wait and until a few days ago finally one agent gave me a series of number which is my GC number through the phone but she said I need to call XXXX-XXX-XXXX to ask for the pinThen I followed her instruction but the next agent said they are not
I purchased products from Neiman Marcus via onlineThe transaction included additional $gift cardBut I cannot use the gift card
I purchased products from Neiman Marcus on 08/20/The transaction gave me $NM gift card for freeThe order number is WNXXXXXXXXXXX
Afterwards, I applied this gift card when I purchased a new orderAfter many days later, I occasionally checked the order and found that the gift card was not applied successfullyThe online system error that made my gift card applied not successfully, but you even didn't send me any emails to inform me that the gift card was not applied successfully, which lead to that I forgot to use the gift card in a long timeAfter several months, I found the problem and the gift card was expiredyou didn't send emails to me to remind that the gift card will expireYou should do it, right?
You made a mistake for two times, and hurt consumer rights muchI'm requesting a new $NM gift card to make up for my l
NM Last Call Elizabeth,NJ sold me a defective/damaged diamond bracelet, and will not reply to my several calls and emails for a resolution
I purchased a diamond braclet in from NMLastCall Outlet on my InCircle NM credit card Sku# XXXXXXXX Gem Lab # XXXXXXXXXXOriginal price $5,reduced to $During a friends and family sale for an additional 30% offThe bracelet was stored until worn on a special occasion; a few hours after wearing the bracelet I noticed that bracelet had broken/detached and was missingUpon speaking to the in store associate; it was then explained to me that NM LastCall very often receives jewelry that was returned from customers that originally purchased the item at a NM store and that sometimes the items are display jewelry pieces and get handled frequently by customers before sending to the LastCall outlet or it could be a defective item from the manufactureShe then told me that she would forward my info to the Store ManagerAfter not receivin
cancelled the order without proper notification and system fauld
Neiman Marcus last call had sales promotion monday, 20, They had one of their product on sale and customers were able to combine another coupon code to this marked down productCustomers paid with Paypal, and received the email with sales summaryHowever, customer contacted the sales representative, being told that there was not enough inventory, in that case, Neiman Marcus lastcall.com had cancelled the order automatically, without inform customers
Date XXXX-
Order # WBXXXXXXXXXX
*** HU
*** CENTER BLVD
***
LONG ISLAND City
Date XXXX-
Order # WBXXXXXXXXXX
VISA *** *** ***
*** HU
*** CENTER BLVD
***
LONG ISLAND CITY, NY XXXXX
I submitted on 9-14-2016, using shop runnerI have free shop runner account and guaranteed two day shippingAfter days, I online chatted first time, told me will ship tomorrowThen next day, I online chatted again and also told me will ship tomorrow, also, told me they will ship overnight, but never mention there will be any charge for that
Today, they sent me an email said one item is backordered and I also be charged $shipping feeI called, the customer representative are bad tempered, I never show any angry or inpatient, but she was angry and inpatient with me She told me I asked for overnight shipping so they charge $dollarsBut in fact I don't!
I searched online, other people said, in this case, they just always say will ship tomorrow and a
Neiman Marcus had a promotion that can not be actually achieve
On NOV XX XXXX, NM had a promotion with a social media blogger called dealmoon, stated that by using certain promotion code and paying via masterpass, there will be deduction from $and up purchase at their website beauty departmentAfter struggle with the website crushed for several hoursI finally made the purchase successfully at 3am that morning.I received a confirmation Email at 4:48am the same dayStated that except some of the samples(for free)were canceled due to out of stock, but rest of my order(which I paid money for) will be delivered approximately After couple days, I still haven't received any shipping confirmation nor cancellation notice, I went to their website to check the status of my orderThen I find out that it was cancelledI called them immediately, the costumer representative(name:lenisd)told me that they have been trying to contact me in the past few days, no one responseDue
On or about January 18, I purchased the *** Louboutin So Kate mm Patent Pump for my fiance for $There were three forms of payment and they are as follows:$Mastercard $Neiman Marcus gift card ending in *** $Neiman Marcus gift card ending in 4647I received an email informing me of an anticipated arrival date as January 23, as well as the order #WNXXXXXXXXXXI did receive the pumps however, they did not fit my fianceShe then proceeded to exchange them for a size (vs the size that was shipped) and did so by mailing the pumps back and filling out the Exchange Form includedOn February 8, 2017, I received an email containing Return Summary informationPlease note that at no point in time did I nor my fiance request a returnThe Exchange Form clearly requested a bigger sizeOn February 10, 2017, I received an email from Bobbi Z stating the exchange could not be processed and a refund would be mailed to "the true gift card purchaser."
I made a qualifying purchase to receive a gift card but they manipulated the purchase and did not honor their ad
On I made a qualifying ON LINE purchase of $3,(Order #WNXXXXXXXXXXX) during their BEJEWELED EVENT (4/28-5/6) which entitled me to a $gift cardAfter waiting several months, I contacted their Customer Service Dept(8/20/18) and was told that their marketing department would contact meAgain I waited and after no response I again contacted their Customer Service Dept(9/14/18)This time, I received an explanationThey told me that because of the nature of my purchase (?) it COULD NOT be completed ON LINE and my purchased was "transferred" to a physical store who completed the transaction on which was now OUTSIDE of the promotional windowThe representative acknowledged that I WAS entitled to the gift card and she would have a supervisor review the case and they would get make with meTo date I have NOT received the card or a return call/co
My order was lost, I requested for a replacement order, but have been charged and still have not received my replacement items
I placed an order with lastcall.com I did not receive my order and had to contact last call to find out my order was lost I requested for a replacement order I still have not received the items and have been charged for another $ I want to cancel my replacement order and want a refund for $ I have been charged for $for my original payment and additional $ The total is $ I want a refund to my original method of payment