I received the wrong item from online purchase, so I returned the itemPrior to return, I had a chat with the online customer representative and I was told that I would be receiving the correct order after the return is completedI confirmed that the returned item was received to the online store, but the new order was not processedI contacted the customer service via chat, and I was told that it cannot be reprocessed because item was not availableHowever, I saw the item onlineI supposed to receive the call from supervisor within hr and to receive the compensation, but I never received neither a call nor the compensation It has been days and I still have not received a compensationOder #wnXXXXXXXXXX
Product_Or_Service: Balenciaga Papier AMini Zip
Order_Number: WNXXXXXXXXXX
Owed Refund from Neiman Marcus that is still not resolved
On *** 9th I bought a $Gift Card (XXXXXXXXXXXXXXXX) using my discover ending On *** 12th my husband used that GC to purchase a $sweater (order #WNXXXXXXXXXX) He used his MasterCard to pay the remaining $That same day we received an email from NM stating that the sweater was no longer avail and they refunded my husband $on the MasterCard BUT to this day we haven't been able to receive a refund or a replacement card for the $GC that was used We are out of $
I called numerous time, and was first told that we would receive a check around 2/ no check
I called again on 2/and this time the agent Ivory Lockett informed me that she was going to work with the accounting Department to credit the $on the MasterCard used for the purchasedays later, still no credit
I called again on 2/and this time spoke with another manager, Chanel, who informed me that the accou
Bergdorf Goodman store shipped an order which I had cancelled to an address unknown to me, and charged my credit cardIt has't refund over months
On 09/13/2015, I placed an order on bergdorfgoodman.com including a Saint Laurent Monogramme envelope handbagWebsite showed this item would be fulfilled by the Bergdorf Goodman storeThe order number is WBXXXXXXXXXX, item number is *** My email address is ***@126.com and address is ** *** ** *** *** *** *** XXXXXLater I cancelled this itemHowever, I still got an email which was the e-recipt from Bergdorf Goodman store on 09/18/15, saying I had purchased this item and would ship it to *** *** St *** *** *** *** XXXXXAnd I found my credit card was charged $My address is in *** *** all the time and have no idea where and why the store got this MA addressThis item was not sent to me and I never received itTracking number for this shipment is XXXXXXXXXXXXXXX via Fedex.I conta
I did not received my packagebusiness told me that they can do nothing because the package has been signed man who do not live the address provided
I purchased my products at 03/16/the amount of money is $1040.till now I did not received my packageAt 04/04/2016, I contact with business and they told they the confirming email would sent to me in 7-daysI received nothing again !!!!!! I contact them and they told me that there is not their duty because the package has been signed by adult in the address I providedBUT I DO NOT NO WHO SIGNED THE PACKAGE !!!!! HE / SHE DO NOT LIVE THE APT I LIVE IN !!!! Such expensive package they just deliver to a man or women who is just an adult !!!!!!
Quality is not as advertisedI bought items that were of poor quality and could not be from Neiman Marcus stores as advertised
I bought a cashmere pant set that I wore once and it got bigger and bigger as the day progressedI literally had to pin the length of the pants as the pants were starting to drag on the ground How would you know this would occur prior to buying? The second item I purchased the buttons for some reason just fall off! I paid too much for the items to hy be able to wear them one timeI don't feel this is quality as advertised
Gift Card Promotion on a pair of boots purchased
On April 4, 2017, I purchased a pair of *** Wang Anouck Boots in size 8.5, order WNXXXXXXXXXX, for $ This order was eligible for a $gift card The boots arrived and were too large so they were returned On April 8, 2017, I purchased a pair of *** Wang Anouck Boots in size 7.5, order WNXXXXXXXXXX, for $ I contacted customer service to inquire about transferring the gift card to the new order I was informed by Customer Service that the marketing department would be contacted since they are the department handling the promotion I did not hear a peep from NM I contacted NM on separate occasions to inquire about this and each time was told that the prior CSR did not make the request I called back again today, June 10, to inquire I was informed the request had been denied This is extremely disappointing First off, no one even had the decency to contact me to inform me that the request had be
After returning Neiman Marcus merchandise I have been given the hardest time relieving my refund for there defected items I have received
I have received a defective pair of men's shoes from Neiman Marcus through an online order After attempting to return the item and providing the representative the information of no longer banking with Wells Fargo , Neiman Marcus still chose to refund the money to the account in which no longer existsI have provided this information to the representative prior to requesting a refund and returning the orderI have attempted to speak to several supervisors that are unable to resolve the issue and refund the money to my existing bank accountI have also spoken to several representatives that seem to provide me different information every time I have a coldI have even attempted to conference Wells Fargo on the phone to resolve the issue and Nieman Marcus claims to be unable to speak to I have also spoken to several representatives that seem t
Bergdorf Goodman online store failed to publish its promotion policy correctly, which leads to my $loss in store gift card
In October Bergdorf Goodman online store was putting on a promotion, which promises $gift card on purchases $1,and moreOn the fine print of this promotion it clearly says the promotion is up to one gift card per personAnd it gives no further limitation such as per account or per householdAttracted by the promotion, my wife and I placed two separate orders, in the amount of $1,and $1,020, respectivelyOrder numbers for them are WBXXXXXXXXXX and WBXXXXXXXXXXI am paying with my own Amex Platinum card while my wife, for her convenience, also paid with that card with my permissionBoth orders were shipped to our home address under her nameThe names on the billing and shipping addresses constitute proof that both of us, as two individual persons, are involved in these two orders
However BG representative only issued one gift card,
Purchased of item from Neiman Marcus at $price advertised on websiteCompleted transactionInformed price was incorrect & transaction cancelled
On 2/11/17, I went to Neiman Marcus' website (neimanmarcus.com) and saw that they had an item listed for sale at $ I purchased of the item, totaling $with tax Later in the day, I went back to purchase more of the item and they were sold out The following Monday, 2/14/17, I went back to Neiman Marcus' website again and the item was back available I purchased more of the item for a total of $with tax
I received order confirmations from Neiman Marcus for both orders on 2/11/and 2/14/respectively Further, I received a shipping update from Neiman Marcus for my first order on 2/13/letting me know that expected shipment would be delayed until 3/9/
On 2/23/I received a voicemail from Neiman Marcus stating that my order was part of a system error and that the price of the merchandise I had p
I bought Women Aventus perfume as a giftTurned out because of NM's listing error, it is Men's cologneThey refused to redeem for their mistake
- I have been NM's customer since Not too long, but not that short either
- This is for order #WNXXXXXXXXXXX, dated 08/26/for Creed Aventus ML
Below was what happenedI tried to communicate exactly the same with Online customer service, but they refused to give me a solution, even after admitting that the mistake was from Neiman Marcus
- I was interested in purchasing a Women's Creed Aventus Flacon as a gift for coworkerAs I did a search for the item online, the item in the order (code: *** showed up in the resultsMy keyword was "Creed Aventus for women"The results were confusing at first, because the filter showed both for Men, and for Beauty
- I sorted out "For beauty", my item was thereI sorted out "For men", my item was NOT thereTherefore, I decided to pull the trigger and trust Neiman Marcus
An order placed online at lastcall.com was cancelled by them on 3/31/This was a breach of contract
An order placed online at lastcall.com was cancelled by them on 3/31/As a contract was created, their unilateral cancellation of the order constitutes a breach of contractOn 9/4/I sent the following message but got no response:
Dear Sir/Madam,
This messages pertains to an order that was cancelled on March 31, On the same day I replied your message and pursuant to Federal Trade Commission CFR Part 424, I requested a substitution or equivalent productYou never respondedPlease respond and honor it, thank you
Rgds,
acc
I received the wrong item from online purchase, so I returned the itemPrior to return, I had a chat with the online customer representative and I was told that I would be receiving the correct order after the return is completedI confirmed that the returned item was received to the online store, but the new order was not processedI contacted the customer service via chat, and I was told that it cannot be reprocessed because item was not availableHowever, I saw the item onlineI supposed to receive the call from supervisor within hr and to receive the compensation, but I never received neither a call nor the compensation It has been days and I still have not received a compensationOder #wnXXXXXXXXXX
Product_Or_Service: Balenciaga Papier AMini Zip
Order_Number: WNXXXXXXXXXX
I recently purchased a pair of gucci sneakers from Niemann website,one month ago Niemann cancelled my order for no reason
November 18, I purchased an order from Niemann website,the Order number is WNXXXXXXXXXX.There are two things in my order,one was Shipped to me, an other one was a pair of gucci sneakers that I got a $50% discount on the original price of $465, and I paid only $at gucci's private event once a year.Niemann cancelled it for no reason!
December 29, 2016, I called to ask them, why my order was cancelled , he said they are not sure whether I want these shoesHe was very sorry to cancel the order without my consent, and now, This pair of shoes have been sold outBecause of their mistakes, let me lost my shoes.They said I can choose any pair of shoes under $in the Gucci brand, they also give me a 50% discount.On the second day, I picked up my shoes and called them to confirm the order,but they said they didn't give me this promise, it made me very
My order was cancelled The fund was hold for a monthThey don't reply my email
I bought two pairs of UGG boots in discount on their online store on OctBut it was cancelled by them that dayIt costs dollars in total.The order number is WNXXXXXXXXXX I paid it by PaypalThe Paypal transaction ID is 4VXXXXXXXTXXXXXXX
The fund was still hold until nowThey give me a response that the money will back in 5-days I didn't receive it for a half monthI email them again, but they didn't reply me now
Order WNXXXXXXXXXX was not delivered within days as guaranteedEven worse, my numerous requests for status & help went nowhere
I placed the order on 12/18/16, relying on the representation on the Neiman Marcus website that delivery within days was "guaranteed." The item was not delivered until 12/27/16, days after ChristmasAs a result, my wife did not have a Christmas present to open Even worse, numerous requests for assistance submitted via Neiman Marcus' online system went unansweredThe one response I did receive was utterly unhelpfulI did not get what I was "guaranteed," and Neiman Marcus made it worse by not addressing my attempts to resolve the problem in a satisfactory manner
Neiman Marcus had a promotion that can not be actually achieve
On NOV XX XXXX, NM had a promotion with a social media blogger called dealmoon, stated that by using certain promotion code and paying via masterpass, there will be deduction from $and up purchase at their website beauty departmentAfter struggle with the website crushed for several hoursI finally made the purchase successfully at 3am that morning.I received a confirmation Email at 4:48am the same dayStated that except some of the samples(for free)were canceled due to out of stock, but rest of my order(which I paid money for) will be delivered approximately After couple days, I still haven't received any shipping confirmation nor cancellation notice, I went to their website to check the status of my orderThen I find out that it was cancelledI called them immediately, the costumer representative(name:lenisd)told me that they have been trying to contact me in the past few days, no one responseDue
I was given a gift card in the amount of $which ultimately was used through fraud
Here is the card number: XXXX-XXXX-XXXX-XXXX (XXXX)
I bought a Farragamo belt for my boyfriend (Tevin Juman) and he returned it and we got a gift cardWhen I tried to use the card it said that it was already used in CALIFORNIA! Mind you, I live in Boston, MALiterally across the countryA rep told us that my boyfriend used it but again WE LIVE IN BOSTONI asked if they can compare security cameras in both locations and they did not respondThis has been really stressful because this was a lot of money for us and its HIGHLY SUSPICIOUS that it was used in CaliforniaI promise we didn't use this and its just become really stressful and I feel like Neiman Marcus hasn't done anything to alleviate the situationI just want my gift card with my funds on it
Arbitrary hold on my online order for days without any informationUsed Neiman charge card and having it sent to cardholder address (me)
Order number WNXXXXXXXXXX was placed on *** The order has been on an arbitrary hold for over days with no informationI used my Neiman Marcus credit card, which was sold to me to expedite online orders because Neiman has my information already, but this has not been the caseUpon chatting with Portia on *** to locate order, she informed me she would have a request sent to department to lift the holdBy *** at approx 5:30pm, I called XXX-XXX-XXXX to get more informationThe rep connected me to her supervisor and I got the same story, that my order is still on holdI was advised to call back the following day to check back on the order
Sales rep deliberately and knowingly sold me a used Gucci handbag
for $2,and when I tried to order a new one she told me that style was retired
On 12/31/I went in to purchase a Gucci handbag as a Birthday gift for my daughterLinda Rataczak assisted with the saleWhen my daughter opened her gift and looked at it she found old receipts and used movie stubs in the handbagI was sold a used handbagI contacted Linda to let her knowShe responded stating she was expecting a new handbag and if I would like a lunch certificate to their cafeI then had to return the used handbag so she could process and ship out the new handbagShe guaranteed overnight shipping that took a total of days! The new handbag was not the one that I wantedI asked if she could send me a new one of the handbag I had originally purchasedLinda stated that that handbag was retired and no longer in productionI found this to be odd since the Gucci website had the very same bag I wantedI then ha
Over the past year each time I had ordered a pair of sneaker from Neiman Marcus I was sent either worn or damage shoes, this occurred on at least (6) different orders and each time I documented, photographed and reported the problem to Neiman Marcus I explained the health risk of sending consumers worn used damaged shoes without full disclosure and filed an official complaint
Although I have been a loyal customer with excellent exceptional credit and credit scores Neiman Marcus took retaliatory actions by closing out my Neiman Marcus credit card account with full knowledge this would impact immediately lower the consumer credit score
I reached out to Capitol One Bank the credit holder for Neiman Marcus and filed an official complaint according to the consumer agreement Capital One can own close or suspende an account for any reason permitted by law The State of Maryland law does not permitt a business to close out a credit card account because the consumer does not want t
I received the wrong item from online purchase, so I returned the itemPrior to return, I had a chat with the online customer representative and I was told that I would be receiving the correct order after the return is completedI confirmed that the returned item was received to the online store, but the new order was not processedI contacted the customer service via chat, and I was told that it cannot be reprocessed because item was not availableHowever, I saw the item onlineI supposed to receive the call from supervisor within hr and to receive the compensation, but I never received neither a call nor the compensation It has been days and I still have not received a compensationOder #wnXXXXXXXXXX
Product_Or_Service: Balenciaga Papier AMini Zip
Order_Number: WNXXXXXXXXXX
Owed Refund from Neiman Marcus that is still not resolved
On *** 9th I bought a $Gift Card (XXXXXXXXXXXXXXXX) using my discover ending On *** 12th my husband used that GC to purchase a $sweater (order #WNXXXXXXXXXX) He used his MasterCard to pay the remaining $That same day we received an email from NM stating that the sweater was no longer avail and they refunded my husband $on the MasterCard BUT to this day we haven't been able to receive a refund or a replacement card for the $GC that was used We are out of $
I called numerous time, and was first told that we would receive a check around 2/ no check
I called again on 2/and this time the agent Ivory Lockett informed me that she was going to work with the accounting Department to credit the $on the MasterCard used for the purchasedays later, still no credit
I called again on 2/and this time spoke with another manager, Chanel, who informed me that the accou
Bergdorf Goodman store shipped an order which I had cancelled to an address unknown to me, and charged my credit cardIt has't refund over months
On 09/13/2015, I placed an order on bergdorfgoodman.com including a Saint Laurent Monogramme envelope handbagWebsite showed this item would be fulfilled by the Bergdorf Goodman storeThe order number is WBXXXXXXXXXX, item number is *** My email address is ***@126.com and address is ** *** ** *** *** *** *** XXXXXLater I cancelled this itemHowever, I still got an email which was the e-recipt from Bergdorf Goodman store on 09/18/15, saying I had purchased this item and would ship it to *** *** St *** *** *** *** XXXXXAnd I found my credit card was charged $My address is in *** *** all the time and have no idea where and why the store got this MA addressThis item was not sent to me and I never received itTracking number for this shipment is XXXXXXXXXXXXXXX via Fedex.I conta
I did not received my packagebusiness told me that they can do nothing because the package has been signed man who do not live the address provided
I purchased my products at 03/16/the amount of money is $1040.till now I did not received my packageAt 04/04/2016, I contact with business and they told they the confirming email would sent to me in 7-daysI received nothing again !!!!!! I contact them and they told me that there is not their duty because the package has been signed by adult in the address I providedBUT I DO NOT NO WHO SIGNED THE PACKAGE !!!!! HE / SHE DO NOT LIVE THE APT I LIVE IN !!!! Such expensive package they just deliver to a man or women who is just an adult !!!!!!
Quality is not as advertisedI bought items that were of poor quality and could not be from Neiman Marcus stores as advertised
y be able to wear them one timeI don't feel this is quality as advertised
I bought a cashmere pant set that I wore once and it got bigger and bigger as the day progressedI literally had to pin the length of the pants as the pants were starting to drag on the ground How would you know this would occur prior to buying? The second item I purchased the buttons for some reason just fall off! I paid too much for the items to h
Gift Card Promotion on a pair of boots purchased
On April 4, 2017, I purchased a pair of *** Wang Anouck Boots in size 8.5, order WNXXXXXXXXXX, for $ This order was eligible for a $gift card The boots arrived and were too large so they were returned On April 8, 2017, I purchased a pair of *** Wang Anouck Boots in size 7.5, order WNXXXXXXXXXX, for $ I contacted customer service to inquire about transferring the gift card to the new order I was informed by Customer Service that the marketing department would be contacted since they are the department handling the promotion I did not hear a peep from NM I contacted NM on separate occasions to inquire about this and each time was told that the prior CSR did not make the request I called back again today, June 10, to inquire I was informed the request had been denied This is extremely disappointing First off, no one even had the decency to contact me to inform me that the request had be
After returning Neiman Marcus merchandise I have been given the hardest time relieving my refund for there defected items I have received
I have received a defective pair of men's shoes from Neiman Marcus through an online order After attempting to return the item and providing the representative the information of no longer banking with Wells Fargo , Neiman Marcus still chose to refund the money to the account in which no longer existsI have provided this information to the representative prior to requesting a refund and returning the orderI have attempted to speak to several supervisors that are unable to resolve the issue and refund the money to my existing bank accountI have also spoken to several representatives that seem to provide me different information every time I have a coldI have even attempted to conference Wells Fargo on the phone to resolve the issue and Nieman Marcus claims to be unable to speak to I have also spoken to several representatives that seem t
Bergdorf Goodman online store failed to publish its promotion policy correctly, which leads to my $loss in store gift card
In October Bergdorf Goodman online store was putting on a promotion, which promises $gift card on purchases $1,and moreOn the fine print of this promotion it clearly says the promotion is up to one gift card per personAnd it gives no further limitation such as per account or per householdAttracted by the promotion, my wife and I placed two separate orders, in the amount of $1,and $1,020, respectivelyOrder numbers for them are WBXXXXXXXXXX and WBXXXXXXXXXXI am paying with my own Amex Platinum card while my wife, for her convenience, also paid with that card with my permissionBoth orders were shipped to our home address under her nameThe names on the billing and shipping addresses constitute proof that both of us, as two individual persons, are involved in these two orders
However BG representative only issued one gift card,
Purchased of item from Neiman Marcus at $price advertised on websiteCompleted transactionInformed price was incorrect & transaction cancelled
On 2/11/17, I went to Neiman Marcus' website (neimanmarcus.com) and saw that they had an item listed for sale at $ I purchased of the item, totaling $with tax Later in the day, I went back to purchase more of the item and they were sold out The following Monday, 2/14/17, I went back to Neiman Marcus' website again and the item was back available I purchased more of the item for a total of $with tax
I received order confirmations from Neiman Marcus for both orders on 2/11/and 2/14/respectively Further, I received a shipping update from Neiman Marcus for my first order on 2/13/letting me know that expected shipment would be delayed until 3/9/
On 2/23/I received a voicemail from Neiman Marcus stating that my order was part of a system error and that the price of the merchandise I had p
I bought Women Aventus perfume as a giftTurned out because of NM's listing error, it is Men's cologneThey refused to redeem for their mistake
- I have been NM's customer since Not too long, but not that short either
- This is for order #WNXXXXXXXXXXX, dated 08/26/for Creed Aventus ML
Below was what happenedI tried to communicate exactly the same with Online customer service, but they refused to give me a solution, even after admitting that the mistake was from Neiman Marcus
- I was interested in purchasing a Women's Creed Aventus Flacon as a gift for coworkerAs I did a search for the item online, the item in the order (code: *** showed up in the resultsMy keyword was "Creed Aventus for women"The results were confusing at first, because the filter showed both for Men, and for Beauty
- I sorted out "For beauty", my item was thereI sorted out "For men", my item was NOT thereTherefore, I decided to pull the trigger and trust Neiman Marcus
An order placed online at lastcall.com was cancelled by them on 3/31/This was a breach of contract
An order placed online at lastcall.com was cancelled by them on 3/31/As a contract was created, their unilateral cancellation of the order constitutes a breach of contractOn 9/4/I sent the following message but got no response:
Dear Sir/Madam,
This messages pertains to an order that was cancelled on March 31, On the same day I replied your message and pursuant to Federal Trade Commission CFR Part 424, I requested a substitution or equivalent productYou never respondedPlease respond and honor it, thank you
Rgds,
acc
I received the wrong item from online purchase, so I returned the itemPrior to return, I had a chat with the online customer representative and I was told that I would be receiving the correct order after the return is completedI confirmed that the returned item was received to the online store, but the new order was not processedI contacted the customer service via chat, and I was told that it cannot be reprocessed because item was not availableHowever, I saw the item onlineI supposed to receive the call from supervisor within hr and to receive the compensation, but I never received neither a call nor the compensation It has been days and I still have not received a compensationOder #wnXXXXXXXXXX
Product_Or_Service: Balenciaga Papier AMini Zip
Order_Number: WNXXXXXXXXXX
I recently purchased a pair of gucci sneakers from Niemann website,one month ago Niemann cancelled my order for no reason
November 18, I purchased an order from Niemann website,the Order number is WNXXXXXXXXXX.There are two things in my order,one was Shipped to me, an other one was a pair of gucci sneakers that I got a $50% discount on the original price of $465, and I paid only $at gucci's private event once a year.Niemann cancelled it for no reason!
December 29, 2016, I called to ask them, why my order was cancelled , he said they are not sure whether I want these shoesHe was very sorry to cancel the order without my consent, and now, This pair of shoes have been sold outBecause of their mistakes, let me lost my shoes.They said I can choose any pair of shoes under $in the Gucci brand, they also give me a 50% discount.On the second day, I picked up my shoes and called them to confirm the order,but they said they didn't give me this promise, it made me very
My order was cancelled The fund was hold for a monthThey don't reply my email
I bought two pairs of UGG boots in discount on their online store on OctBut it was cancelled by them that dayIt costs dollars in total.The order number is WNXXXXXXXXXX I paid it by PaypalThe Paypal transaction ID is 4VXXXXXXXTXXXXXXX
The fund was still hold until nowThey give me a response that the money will back in 5-days I didn't receive it for a half monthI email them again, but they didn't reply me now
Order WNXXXXXXXXXX was not delivered within days as guaranteedEven worse, my numerous requests for status & help went nowhere
I placed the order on 12/18/16, relying on the representation on the Neiman Marcus website that delivery within days was "guaranteed." The item was not delivered until 12/27/16, days after ChristmasAs a result, my wife did not have a Christmas present to open Even worse, numerous requests for assistance submitted via Neiman Marcus' online system went unansweredThe one response I did receive was utterly unhelpfulI did not get what I was "guaranteed," and Neiman Marcus made it worse by not addressing my attempts to resolve the problem in a satisfactory manner
Neiman Marcus had a promotion that can not be actually achieve
On NOV XX XXXX, NM had a promotion with a social media blogger called dealmoon, stated that by using certain promotion code and paying via masterpass, there will be deduction from $and up purchase at their website beauty departmentAfter struggle with the website crushed for several hoursI finally made the purchase successfully at 3am that morning.I received a confirmation Email at 4:48am the same dayStated that except some of the samples(for free)were canceled due to out of stock, but rest of my order(which I paid money for) will be delivered approximately After couple days, I still haven't received any shipping confirmation nor cancellation notice, I went to their website to check the status of my orderThen I find out that it was cancelledI called them immediately, the costumer representative(name:lenisd)told me that they have been trying to contact me in the past few days, no one responseDue
I was given a gift card in the amount of $which ultimately was used through fraud
Here is the card number: XXXX-XXXX-XXXX-XXXX (XXXX)
I bought a Farragamo belt for my boyfriend (Tevin Juman) and he returned it and we got a gift cardWhen I tried to use the card it said that it was already used in CALIFORNIA! Mind you, I live in Boston, MALiterally across the countryA rep told us that my boyfriend used it but again WE LIVE IN BOSTONI asked if they can compare security cameras in both locations and they did not respondThis has been really stressful because this was a lot of money for us and its HIGHLY SUSPICIOUS that it was used in CaliforniaI promise we didn't use this and its just become really stressful and I feel like Neiman Marcus hasn't done anything to alleviate the situationI just want my gift card with my funds on it
Arbitrary hold on my online order for days without any informationUsed Neiman charge card and having it sent to cardholder address (me)
Order number WNXXXXXXXXXX was placed on *** The order has been on an arbitrary hold for over days with no informationI used my Neiman Marcus credit card, which was sold to me to expedite online orders because Neiman has my information already, but this has not been the caseUpon chatting with Portia on *** to locate order, she informed me she would have a request sent to department to lift the holdBy *** at approx 5:30pm, I called XXX-XXX-XXXX to get more informationThe rep connected me to her supervisor and I got the same story, that my order is still on holdI was advised to call back the following day to check back on the order
Sales rep deliberately and knowingly sold me a used Gucci handbag
for $2,and when I tried to order a new one she told me that style was retired
On 12/31/I went in to purchase a Gucci handbag as a Birthday gift for my daughterLinda Rataczak assisted with the saleWhen my daughter opened her gift and looked at it she found old receipts and used movie stubs in the handbagI was sold a used handbagI contacted Linda to let her knowShe responded stating she was expecting a new handbag and if I would like a lunch certificate to their cafeI then had to return the used handbag so she could process and ship out the new handbagShe guaranteed overnight shipping that took a total of days! The new handbag was not the one that I wantedI asked if she could send me a new one of the handbag I had originally purchasedLinda stated that that handbag was retired and no longer in productionI found this to be odd since the Gucci website had the very same bag I wantedI then ha
Over the past year each time I had ordered a pair of sneaker from Neiman Marcus I was sent either worn or damage shoes, this occurred on at least (6) different orders and each time I documented, photographed and reported the problem to Neiman Marcus I explained the health risk of sending consumers worn used damaged shoes without full disclosure and filed an official complaint
Although I have been a loyal customer with excellent exceptional credit and credit scores Neiman Marcus took retaliatory actions by closing out my Neiman Marcus credit card account with full knowledge this would impact immediately lower the consumer credit score
I reached out to Capitol One Bank the credit holder for Neiman Marcus and filed an official complaint according to the consumer agreement Capital One can own close or suspende an account for any reason permitted by law The State of Maryland law does not permitt a business to close out a credit card account because the consumer does not want t