I placed an oder WBXXXXXXXXXX and one of the item has been cancelled without a noticeThis is the main reason why I place this order
I placed an oder WBXXXXXXXXXX and one of the item has been cancelled without a noticeThis is the main reason why I place this orderI try to chat online and be rude traded
I Am being billed for a handbag I never receivedDelivered through fed ex signature requiredThe signature on file is not mine it was forged
There was no one at my address to receive the package o am upset that they are saying it was signed for when I was at workI would like to know who forged my signature and where was my package leftI am being billed for an item I have not received, and also paying interest in it
They cancelled my orders, but I never received the refund
I have placed orders on bergdorf goodman websiteAll the order were cancelledI was paying by gift cards, but I never received the so-called gift card refundThey told me the gift card has been mailed out separately, but it been like 2-months pass, I am still have NOT received any of the refund gift cardsI don't wanna wait another month or so to get my refundPlease mail the refund gift cards ASAP!!
First order was placed on XXXX-XX-XXOrder number: WBXXXXXXXXXX
the amount was $
Second order was placed on XXXX-XX-XXOrder number: WBXXXXXXXXXX
the amount was $
Third order was placed on XXXX-XX-XXOrder number: WBXXXXXXXXXX
the amount was $
Third order was placed on XXXX-XX-XXOrder number: WBXXXXXXXXXX
the amount was $
TOTAL AMOUNT IS $
Order cancel for no reason, no email or phone communication everThe representative had no idea why order was canceled, and cannot create same order
I have been a loyal client for Neiman Marcus for years, every year my family spend thousands in the once great department storeHowever the service is going down dramaticallyMy order got cancel before as well, but I did receive email right the way and stating reason, this time I got nothingWhen I called the customer service, you can understand they don't care about their customers, and the rep is just keep telling me to pay the full price for a new orderThis is the first time, I got into the gift card event, I think this will be my last visit with Neiman Marcus since there are just so many other optionsAnd they do care about their clients
I purchased a pair of Chanel shoes (over text) on December 7th, 2017, through sales associate, Kayla, at Bergdorf Goodman (New York, New York)I requested the item be shipped to me at the Ritz Carlton in Palm Springs between the 14th-17th- which was the duration of my stayThey shipment did not arrive until December 18thBeing that FedEx ships with next day delivery, I was surprised to see the package went standard delivery- which ultimately caused the delayI reached out to Kayla via text on December 17th stating the shoes did not make the requested delivery period and that I would like a refundKayla offered to ship the shoes to another addess but I no longer had a need for themShe suggested I have them shipped to me in Canada and then I can ship them back for a refund, which is an outrageous cost of my time and moneyOn Tuesday, January 2nd I had not heard anything from Kayla and the original FedEx tracking number stated the shoes were still in Palm SpringsShe replied January 3rd with "Hello, it might be delayed because the holidays but I will look into it"On January 8th I hadn't heard back from Kayla so I made my first call to the storeNote, each call is an international long distance call at a cost to me as there is no toll free number when dealing with store ordersThe customer service agent was incredibly rude in his verbiage and tone After a minute long conversation (at $a minute) I was given a FedEx tracking number and was told FedEx would pick up the item on the next business day, January 9thLow and behold the tracking number did not generate so I called back and the associate I spoke with next told me my order number didn't exist and had no interest in helping me further (minute long call)I hung up, called back and spoke with an associate who didn't haven't access to her FedEx login so she transferred me over to another agent for a total of minutes phone timeThis associate gave me a tracking number but it was actually the original tracking number from the shipment from Bergdorfs to the Ritz CarltonI found this out today, January 10th as I wanted to ensure the shoes were picked upBeing that I have lost all faith in any agent at your New York location,
I found a toll free number to which the associate redirected me back to the New York storeI told her I didn't want to be transferred for the above reasons and she put me on hold to reach out herself- the line was disconnectedI then called your New York store and was told that no one currently has access to FedEx so I couldn't be helped, that took another minutesI asked for a customer service phone number or e-mail and she told me "this is it" and that "they don't give out e-mail addresses"I asked to speak with a manager and stayed on the line and was ultimately disconnected as there was no voicemailAt this point, I could careless if the shoes ever make it back to the store I just want a refundThe service displayed was shameful and far from luxuryYour associates have zero grace and lack any common senseI will not shop with Bergdorfs ever again
No explicit return policy
My sister purchase a Chanel wallet on chain bag as a gift for me several years agoIt was sitting in the closet for yearsSince I couldn't find any explicit return policy for Neiman MarcusI called the store and a sales person said I could return it, if I wasn't satisfied as long as I had the tag and receipt I took the bag back to store and gave it to the sales person but couldn't find anything to exchange it forI asked the sales person if I could get store credit, instant of returning to my sister's credit cardThe sales person made a call and took the bag somewhere to get it examinedAfter coming back she refused to allow me to exchange it or get any type of credit cause she said the bag has been damageI've never wore it or done anything to have damage the bagThe bag is lamb skin so damage could have happen even before the bag was purchased or when the lady took it to get examined
Problem date: 4/30/
Purchase date: 7/13/
Mode
I ordered *** Louboutin Lipsticks dtd Sep 7th, but cancelled by NM by unknown reasonAnd it was not refunded to me
On Sep 7th, I ordered *** Louboutin Lipsticks by phone +Later I received confirmation email, the order# is XXXXXXXX
Then I found the color was placed wrong, and I called cs soon again to modify the order, but what I received is a Cancel mail of all what I have placedThen I called again to the customer service, the lady told me the order was cancelled by mistake and they will replace it again
Then I got a new mail for order# XXXXXXXXBut it showed the order is cancelled as well
After that, I tried to contact the customer serivce, they said they canot place my ordder and will refund me
But it is days passed, I didnot get a single cent refund
Also I dont know what is the reason for why they cancel my orderAnd it was not refunded to me
Request for REFUND ME or get my order DELIVERED!!
Shipped the wrong and can't exchangeCancelled one item of order that I can't get the gift card
I placed the order#XXXXXXXX online of Neiman MarcusThis order was qualify for a promotional gift cardBut they cancelled the footsie in my order that I can't recieved the double gift card of the double gift card event on 4/It said I would got double gift card if I purchased included both appearl and shoesBut the The worse, I just found they sent the wrong color of the shoes to meAnd I can't exchange it because it's no longer in stockThere's every reason to believe that they sent the wrong color deliberatelyBecause I coudn't place the order online then ordered by phoneI've recieved more than emails to confirm my order information
Never received package
I purchased this order on Neiman Marcus ***I was traveling back thenI didn't take it with me because I have to many luggagesHowever, I think because someone forgot to put the room number to the address the mail never delivered and has been returned to senderThe package was in the office for days and was returned
Neiman Marcus Claim they never receive the returnThey didn't ship me another order nor refund me money
Purchased gift card online and requested change in delivery address or refund
Gift card (Order NoWNXXXXXXXXXX) purchased online on 2/10/ Initially this card was scheduled to be delivered on Valentine's Day, and after the card had been shipped and the delivery schedule delayed to a date after Valentine's Day, I called Neiman Marcus on 2/14/to request the delivery address be changed I was informed that this would not be possible so I then requested a refund to cancel the order I had to speak to a supervisor for this request, and the supervisor informed me that this would be refunded to my card However, it is now 3/2/and the charge for the $gift card as well as the $shipping fee are still on my credit card I called Neiman Marcus again on 3/and was informed that the gift card could not be canceled so now I am interested in understanding:
a) why there is still a charge on my credit card?
b) what happened to the gift card purchased (FedEx Tracking NoXXXXX
I find Neiman Marcus to be very unethical as I was told my order had been cancelled due to being out of stock which was not truthful
I recently attempted to purchase the Bric's moleskin spinner and received an email stating that my order was cancelled due to being out stock, however after realizing that the item became I available I called customer service to inquire about receiving the product at the original sale price of $but was informed that the item could not be purchased at that priceAfter speaking with a supervisor I was informed that the order was cancelled due to pricing error I feel that I have been deceived and would like to purchase the item for the original price that was listed at the time I had attempted to purchase the item
Order WNXXXXXXXXXX placed on 12-29-
Received email X-X-XXXX order canceled due to delivery issue
Billed by Neiman Marcus for order and late fee
Order WNXXXXXXXXXX placed on 12-29-
Received email from Neiman Marcus on X-X-XXXX that order was canceled because of delivery issue and was cited Federal Trade Commission regulations that unless Neiman Marcus heard from me to keep the order the subject order would be canceled Since the merchandise will not be delivered on time I chose to not respond so the order would be canceled
I was billed in February for the subject merchandise so I called Neiman Marcus and spoke to a rude representative who told me the merchandise was delivered but could not verified the delivery He came back on the phone after about minutes arguing with me then decided to look into the order further and promised to notify me of the result
Unfortunately, nothing from Neiman Marcus so I emailed Neiman Marcus on X-XX-XXXX Ticket NoXXXXXX S
My wife and I have placed two orders on Neiman Marcus online, each order was qualified for dollar gift card, but they only give us one gift card
I have placed an order (WNXXXXXXXXXXX) on 10/18/and received a $gift card two months later as they advertisedMy wife placed another order (WNXXXXXXXXXXX) on the same day, but was not given a gift cardwe reached to the customer service but was told the promotion is one promotion per household, but what they have advertised is one promotion per customer.They are misleading people by playing word gamesBoth orders are qualified for their October gift card promotion when I placing the order,it was shown on webpage and I have saved screen capture.They should follow their advertisement and give back the $gift cardAlso, they should make their advertisement more clear
I have requested online times to be unsubscribed from emails I have contacted no less than of their associates in charge of unsubscribing me from emails, yet I still get emails
Did not received what I ordered so I returned it and now the company dont want to issue a refund
I ordered jeans, pr of sneakers and a shirt totaling a little over $3000..my order #s are wnXXXXXXXXXX and wnXXXXXXXXXX..everything ws good with the order except item nmf17_n44rh..mid blue bleach w gold stu jeans..all the other jeans were perfect except that..it ws just way too big and I noticed it ws packaged different from the others..the others had tags and plastic covering, like the way u get yr clothes bk from the cleaners.I mainly send it bk bc it ws way too big..I called up letting customer sv know and the rep sd he saw the package ws on its way bk and it will take a while fr my refund..called bk a few wks later and now they telling me they send the pants bk to me bc it ws not what they send me..this upset me a whole lot bc the supervisor ws also being sarcastic and trying to imply that I was pulling one over without chking on her end for any mistakes from the coworkers..That is
I purchased a virtual gift card yesterday morning via neimanmarcus.com for $on my American express to send to my daughter via email
I purchased a virtual gift card yesterday morning via neimanmarcus.com for $on my American express to send to my daughter via email
After several hours went by, I called the number ( listed in email order confirmation X-XXX-XXX-XXXX to find out why my daughter has not received the $gift card and I was told to contact neiman Marcus customer service at XXX-XXX-XXXX because they can only provide assistance if I have the gift card number
After being hung up multiple times - I spoke to a representative that stated that my order Confirmation #: *** is not valid in their system because they recently changed to a new system and that I would need to contact XXX-XXX-XXXX I explained to yet another representative that the people at the number were unable to provide assistance
At the point - I am very disappointed in t
They promised me I will receive my order on 11/3, but today they told me my order was cancelled due to no response
I have an order on 10/30/at Neiman Marcus Online site and I decide to open a credit card through themMy order number is WNXXXXXXXXXXXI used an apologize code and I got a great dealUntil 11/1/2017, I saw the order is still processingThen, I contact one of the customer service people for assistanceThey promised me I will receive my order on 11/Today, another people told me my order was cancelled due to no responsesI don't receive anything in emails or junk box about to response somethingThey said they sent twice on 10/and 11/I am truly angry about them because I was just told I would got my order on 11/I received nothing from neiman previously, and they must lie
I ordered something online from Bergdorf Goodman, but they shipped my package to a different person! I called them and showed them the address they shipped to is not the address I received in the confirmation emailBut they kept saying the wrong address is the one in their system so there's nothing they can doHow come the shipping address changed magically after I placed my order? They do have the confirmation email recorded in their system, but they said the last name is the same so they think it's the same addressNow I can't find the package and they refused to claim a package lossAll their suggestion for this issue is calling my credit card company to disputeI'm telling all my friends not to buy anything from Bergdorf Goodman and any other merchant in Neiman Marcus groupIf you don't want to pay for their mistake, stay away from them as well!
The product I ordered online (lastcall.com) came in wrong color I contacted the rep to exchange, but she claims that there is no availability
I ordered Rebecca *** BLACK backpack online and came in REDI contacted the customer service and was notified that the item is no longer available I was very upset because I planned on taking the new backpack on my upcoming trip and was very excited about the backpack It was available when I ordered online, and because you made the mistake sending in red, now the item is sold out! The customer rep told me to send that in for the refund, but I told her that I didn't even want to wasted my time going to post office for your mistake, and she scheduled a pick up service which never came to pick up! I had someone to stay home for the pick up all day, but never showed up Very disappointing service by Neiman Marcus, not to mention the type of customer service Normally, when these things happen other department store, even a very small
Neiman Marcus Last Call against the consumers right
Neiman Marcus Last calll cancelled my order withou any notification and reasonI recently ordered a pair of shoes red Salvator Ferragamo on Neiman Marcus Last Call website order # LCI ordered it on 3/20/
There is a forum that talks about this issueThere are so many people have the same issue as meRepresentative said the price is wrong on the website and cannot fulfill the orders
I think it is extremely not fair to consumers
I placed an oder WBXXXXXXXXXX and one of the item has been cancelled without a noticeThis is the main reason why I place this order
I placed an oder WBXXXXXXXXXX and one of the item has been cancelled without a noticeThis is the main reason why I place this orderI try to chat online and be rude traded
I Am being billed for a handbag I never receivedDelivered through fed ex signature requiredThe signature on file is not mine it was forged
There was no one at my address to receive the package o am upset that they are saying it was signed for when I was at workI would like to know who forged my signature and where was my package leftI am being billed for an item I have not received, and also paying interest in it
They cancelled my orders, but I never received the refund
I have placed orders on bergdorf goodman websiteAll the order were cancelledI was paying by gift cards, but I never received the so-called gift card refundThey told me the gift card has been mailed out separately, but it been like 2-months pass, I am still have NOT received any of the refund gift cardsI don't wanna wait another month or so to get my refundPlease mail the refund gift cards ASAP!!
First order was placed on XXXX-XX-XXOrder number: WBXXXXXXXXXX
the amount was $
Second order was placed on XXXX-XX-XXOrder number: WBXXXXXXXXXX
the amount was $
Third order was placed on XXXX-XX-XXOrder number: WBXXXXXXXXXX
the amount was $
Third order was placed on XXXX-XX-XXOrder number: WBXXXXXXXXXX
the amount was $
TOTAL AMOUNT IS $
Order cancel for no reason, no email or phone communication everThe representative had no idea why order was canceled, and cannot create same order
I have been a loyal client for Neiman Marcus for years, every year my family spend thousands in the once great department storeHowever the service is going down dramaticallyMy order got cancel before as well, but I did receive email right the way and stating reason, this time I got nothingWhen I called the customer service, you can understand they don't care about their customers, and the rep is just keep telling me to pay the full price for a new orderThis is the first time, I got into the gift card event, I think this will be my last visit with Neiman Marcus since there are just so many other optionsAnd they do care about their clients
I purchased a pair of Chanel shoes (over text) on December 7th, 2017, through sales associate, Kayla, at Bergdorf Goodman (New York, New York)I requested the item be shipped to me at the Ritz Carlton in Palm Springs between the 14th-17th- which was the duration of my stayThey shipment did not arrive until December 18thBeing that FedEx ships with next day delivery, I was surprised to see the package went standard delivery- which ultimately caused the delayI reached out to Kayla via text on December 17th stating the shoes did not make the requested delivery period and that I would like a refundKayla offered to ship the shoes to another addess but I no longer had a need for themShe suggested I have them shipped to me in Canada and then I can ship them back for a refund, which is an outrageous cost of my time and moneyOn Tuesday, January 2nd I had not heard anything from Kayla and the original FedEx tracking number stated the shoes were still in Palm SpringsShe replied January 3rd with "Hello, it might be delayed because the holidays but I will look into it"On January 8th I hadn't heard back from Kayla so I made my first call to the storeNote, each call is an international long distance call at a cost to me as there is no toll free number when dealing with store ordersThe customer service agent was incredibly rude in his verbiage and tone After a minute long conversation (at $a minute) I was given a FedEx tracking number and was told FedEx would pick up the item on the next business day, January 9thLow and behold the tracking number did not generate so I called back and the associate I spoke with next told me my order number didn't exist and had no interest in helping me further (minute long call)I hung up, called back and spoke with an associate who didn't haven't access to her FedEx login so she transferred me over to another agent for a total of minutes phone timeThis associate gave me a tracking number but it was actually the original tracking number from the shipment from Bergdorfs to the Ritz CarltonI found this out today, January 10th as I wanted to ensure the shoes were picked upBeing that I have lost all faith in any agent at your New York location,
I found a toll free number to which the associate redirected me back to the New York storeI told her I didn't want to be transferred for the above reasons and she put me on hold to reach out herself- the line was disconnectedI then called your New York store and was told that no one currently has access to FedEx so I couldn't be helped, that took another minutesI asked for a customer service phone number or e-mail and she told me "this is it" and that "they don't give out e-mail addresses"I asked to speak with a manager and stayed on the line and was ultimately disconnected as there was no voicemailAt this point, I could careless if the shoes ever make it back to the store I just want a refundThe service displayed was shameful and far from luxuryYour associates have zero grace and lack any common senseI will not shop with Bergdorfs ever again
No explicit return policy
My sister purchase a Chanel wallet on chain bag as a gift for me several years agoIt was sitting in the closet for yearsSince I couldn't find any explicit return policy for Neiman MarcusI called the store and a sales person said I could return it, if I wasn't satisfied as long as I had the tag and receipt I took the bag back to store and gave it to the sales person but couldn't find anything to exchange it forI asked the sales person if I could get store credit, instant of returning to my sister's credit cardThe sales person made a call and took the bag somewhere to get it examinedAfter coming back she refused to allow me to exchange it or get any type of credit cause she said the bag has been damageI've never wore it or done anything to have damage the bagThe bag is lamb skin so damage could have happen even before the bag was purchased or when the lady took it to get examined
Problem date: 4/30/
Purchase date: 7/13/
Mode
I ordered *** Louboutin Lipsticks dtd Sep 7th, but cancelled by NM by unknown reasonAnd it was not refunded to me
On Sep 7th, I ordered *** Louboutin Lipsticks by phone +Later I received confirmation email, the order# is XXXXXXXX
Then I found the color was placed wrong, and I called cs soon again to modify the order, but what I received is a Cancel mail of all what I have placedThen I called again to the customer service, the lady told me the order was cancelled by mistake and they will replace it again
Then I got a new mail for order# XXXXXXXXBut it showed the order is cancelled as well
After that, I tried to contact the customer serivce, they said they canot place my ordder and will refund me
But it is days passed, I didnot get a single cent refund
Also I dont know what is the reason for why they cancel my orderAnd it was not refunded to me
Request for REFUND ME or get my order DELIVERED!!
Shipped the wrong and can't exchangeCancelled one item of order that I can't get the gift card
I placed the order#XXXXXXXX online of Neiman MarcusThis order was qualify for a promotional gift cardBut they cancelled the footsie in my order that I can't recieved the double gift card of the double gift card event on 4/It said I would got double gift card if I purchased included both appearl and shoesBut the The worse, I just found they sent the wrong color of the shoes to meAnd I can't exchange it because it's no longer in stockThere's every reason to believe that they sent the wrong color deliberatelyBecause I coudn't place the order online then ordered by phoneI've recieved more than emails to confirm my order information
Never received package
I purchased this order on Neiman Marcus ***I was traveling back thenI didn't take it with me because I have to many luggagesHowever, I think because someone forgot to put the room number to the address the mail never delivered and has been returned to senderThe package was in the office for days and was returned
Neiman Marcus Claim they never receive the returnThey didn't ship me another order nor refund me money
Purchased gift card online and requested change in delivery address or refund
Gift card (Order NoWNXXXXXXXXXX) purchased online on 2/10/ Initially this card was scheduled to be delivered on Valentine's Day, and after the card had been shipped and the delivery schedule delayed to a date after Valentine's Day, I called Neiman Marcus on 2/14/to request the delivery address be changed I was informed that this would not be possible so I then requested a refund to cancel the order I had to speak to a supervisor for this request, and the supervisor informed me that this would be refunded to my card However, it is now 3/2/and the charge for the $gift card as well as the $shipping fee are still on my credit card I called Neiman Marcus again on 3/and was informed that the gift card could not be canceled so now I am interested in understanding:
a) why there is still a charge on my credit card?
b) what happened to the gift card purchased (FedEx Tracking NoXXXXX
I find Neiman Marcus to be very unethical as I was told my order had been cancelled due to being out of stock which was not truthful
I recently attempted to purchase the Bric's moleskin spinner and received an email stating that my order was cancelled due to being out stock, however after realizing that the item became I available I called customer service to inquire about receiving the product at the original sale price of $but was informed that the item could not be purchased at that priceAfter speaking with a supervisor I was informed that the order was cancelled due to pricing error I feel that I have been deceived and would like to purchase the item for the original price that was listed at the time I had attempted to purchase the item
Order WNXXXXXXXXXX placed on 12-29-
Received email X-X-XXXX order canceled due to delivery issue
Billed by Neiman Marcus for order and late fee
Order WNXXXXXXXXXX placed on 12-29-
Received email from Neiman Marcus on X-X-XXXX that order was canceled because of delivery issue and was cited Federal Trade Commission regulations that unless Neiman Marcus heard from me to keep the order the subject order would be canceled Since the merchandise will not be delivered on time I chose to not respond so the order would be canceled
I was billed in February for the subject merchandise so I called Neiman Marcus and spoke to a rude representative who told me the merchandise was delivered but could not verified the delivery He came back on the phone after about minutes arguing with me then decided to look into the order further and promised to notify me of the result
Unfortunately, nothing from Neiman Marcus so I emailed Neiman Marcus on X-XX-XXXX Ticket NoXXXXXX S
My wife and I have placed two orders on Neiman Marcus online, each order was qualified for dollar gift card, but they only give us one gift card
I have placed an order (WNXXXXXXXXXXX) on 10/18/and received a $gift card two months later as they advertisedMy wife placed another order (WNXXXXXXXXXXX) on the same day, but was not given a gift cardwe reached to the customer service but was told the promotion is one promotion per household, but what they have advertised is one promotion per customer.They are misleading people by playing word gamesBoth orders are qualified for their October gift card promotion when I placing the order,it was shown on webpage and I have saved screen capture.They should follow their advertisement and give back the $gift cardAlso, they should make their advertisement more clear
I have requested online times to be unsubscribed from emails I have contacted no less than of their associates in charge of unsubscribing me from emails, yet I still get emails
Did not received what I ordered so I returned it and now the company dont want to issue a refund
I ordered jeans, pr of sneakers and a shirt totaling a little over $3000..my order #s are wnXXXXXXXXXX and wnXXXXXXXXXX..everything ws good with the order except item nmf17_n44rh..mid blue bleach w gold stu jeans..all the other jeans were perfect except that..it ws just way too big and I noticed it ws packaged different from the others..the others had tags and plastic covering, like the way u get yr clothes bk from the cleaners.I mainly send it bk bc it ws way too big..I called up letting customer sv know and the rep sd he saw the package ws on its way bk and it will take a while fr my refund..called bk a few wks later and now they telling me they send the pants bk to me bc it ws not what they send me..this upset me a whole lot bc the supervisor ws also being sarcastic and trying to imply that I was pulling one over without chking on her end for any mistakes from the coworkers..That is
I purchased a virtual gift card yesterday morning via neimanmarcus.com for $on my American express to send to my daughter via email
I purchased a virtual gift card yesterday morning via neimanmarcus.com for $on my American express to send to my daughter via email
After several hours went by, I called the number ( listed in email order confirmation X-XXX-XXX-XXXX to find out why my daughter has not received the $gift card and I was told to contact neiman Marcus customer service at XXX-XXX-XXXX because they can only provide assistance if I have the gift card number
After being hung up multiple times - I spoke to a representative that stated that my order Confirmation #: *** is not valid in their system because they recently changed to a new system and that I would need to contact XXX-XXX-XXXX I explained to yet another representative that the people at the number were unable to provide assistance
At the point - I am very disappointed in t
They promised me I will receive my order on 11/3, but today they told me my order was cancelled due to no response
I have an order on 10/30/at Neiman Marcus Online site and I decide to open a credit card through themMy order number is WNXXXXXXXXXXXI used an apologize code and I got a great dealUntil 11/1/2017, I saw the order is still processingThen, I contact one of the customer service people for assistanceThey promised me I will receive my order on 11/Today, another people told me my order was cancelled due to no responsesI don't receive anything in emails or junk box about to response somethingThey said they sent twice on 10/and 11/I am truly angry about them because I was just told I would got my order on 11/I received nothing from neiman previously, and they must lie
I ordered something online from Bergdorf Goodman, but they shipped my package to a different person! I called them and showed them the address they shipped to is not the address I received in the confirmation emailBut they kept saying the wrong address is the one in their system so there's nothing they can doHow come the shipping address changed magically after I placed my order? They do have the confirmation email recorded in their system, but they said the last name is the same so they think it's the same addressNow I can't find the package and they refused to claim a package lossAll their suggestion for this issue is calling my credit card company to disputeI'm telling all my friends not to buy anything from Bergdorf Goodman and any other merchant in Neiman Marcus groupIf you don't want to pay for their mistake, stay away from them as well!
The product I ordered online (lastcall.com) came in wrong color I contacted the rep to exchange, but she claims that there is no availability
I ordered Rebecca *** BLACK backpack online and came in REDI contacted the customer service and was notified that the item is no longer available I was very upset because I planned on taking the new backpack on my upcoming trip and was very excited about the backpack It was available when I ordered online, and because you made the mistake sending in red, now the item is sold out! The customer rep told me to send that in for the refund, but I told her that I didn't even want to wasted my time going to post office for your mistake, and she scheduled a pick up service which never came to pick up! I had someone to stay home for the pick up all day, but never showed up Very disappointing service by Neiman Marcus, not to mention the type of customer service Normally, when these things happen other department store, even a very small
Neiman Marcus Last Call against the consumers right
Neiman Marcus Last calll cancelled my order withou any notification and reasonI recently ordered a pair of shoes red Salvator Ferragamo on Neiman Marcus Last Call website order # LCI ordered it on 3/20/
There is a forum that talks about this issueThere are so many people have the same issue as meRepresentative said the price is wrong on the website and cannot fulfill the orders
I think it is extremely not fair to consumers