I find Neiman Marcus to be very unethical as I was told my order had been cancelled due to being out of stock which was not truthful I recently attempted to purchase the Bric's moleskin spinner and received an email stating that my order was cancelled due to being out stock, however after realizing that the item became I available I called customer service to inquire about receiving the product at the original sale price of $but was informed that the item could not be purchased at that priceAfter speaking with a supervisor I was informed that the order was cancelled due to pricing error I feel that I have been deceived and would like to purchase the item for the original price that was listed at the time I had attempted to purchase the item
Neiman Marcus shipped wrong item to my motherShe ordered a Caroline Rose Wool Ottoman Knit jacket and received a Johnny Was linen kimono My mom received wrong itemShe ordered NMS18_TVY6D, a caroline rose knit jacket, original value $435, for sale price in peacock color in medium size She received item NMS18_TWSPP, a Jonny Was Hira Embroidered Linen Kimono, navy color, size small retailed $Her order number was WNXXXXXXXXXXXTHESE ITEMS LOOK NOTHING LIKE EACH OTHERCalled NM 5/and spoke with Jan a supervisorI had to wait for about minutes on that dayShe reordered the item on 5/since inventory only showed remainingShe sold it to me for $for the error on the first order and for the wait time I had on phone, had it overnight for delivery for arrival Tuesday 5/She scheduled pick up for Fed Ex for the wrong item on that same day to be picked up between pm to pmFed Ex came 5/before 11am to pick up incorrect item, and did not delive
All five Prada Printed Medium Top-Handle Satchel Bag, White (Talco) were extremely damaged On July 14, I visited Neiman Marcus in Wilshire Blvd, Beverly Hills, CA XXXXX to purchase five Prada Printed Medium Top-Handle Satchel Bag, White (Talco) for my female clientsWhen I returned to Houston, TX and provided my clients with the items, they realized that the bags were extremely damagedEach of the items cost $3,All five bags cost me $15,I purchased the bags with my Visa Credit Card My female clients noticed the many damages that the bags hadInterior damagesMy clients are fashion models for several high end clothing storesThey were very disappointed with the quality of the bags
I ordered something online from Bergdorf Goodman, but they shipped my package to a different person! I called them and showed them the address they shipped to is not the address I received in the confirmation emailBut they kept saying the wrong address is the one in their system so there's nothing they can doHow come the shipping address changed magically after I placed my order? They do have the confirmation email recorded in their system, but they said the last name is the same so they think it's the same addressNow I can't find the package and they refused to claim a package lossAll their suggestion for this issue is calling my credit card company to disputeI'm telling all my friends not to buy anything from Bergdorf Goodman and any other merchant in Neiman Marcus groupIf you don't want to pay for their mistake, stay away from them as well!
I have gifts been canceledMy friend who have same problem get a discount but I only get apology.That company treat different people for different way Date XXXX- Order # WBXXXXXXXXXX Payment amount $ I have shopped in Bergdorf Goodman already been many yearsBut this time they make me feel too disappointedI have two gifts was been cancel because of out of stockAnd pervasively, for the same situation, I got some extra discountAnd also my friend get a 10% off at this time for only one gift out of stock(I have a picture can prove it) But when I ask BG about it they said cannot use my story to get the discount(I have the record of all our conversation) I am really angry about the way they talkAnd also I do not understand why they treat the different person in a different wayI do not know it because of my name is too Asian or some other reasonI think when someone treats different, we have the right to complain about it!
Store advertised delivery date of March 15th and order was delayed in processing which caused delay in shipping item advertisement on website states 2-day delivery and is falsely advertising because item was not shipped and processed to honor the advertisementI also received an email confirming that order would be shipped and available by march 15th
My online order at lastcall.com was cancelled without any notification and reason explain On 03/20/2017, I placed an order at lastcall.com which belongs to neiman marcus companyThe item was on a big sale and attracted hundreds of people placing orders for itHowever my order has been cancelled without any notification via email or any reason explainsThe sales responded that it was a system error and they can't provide the productsWhile it was not the first time neiman marcus staff responded to the relevant issues using such excusesI think they were lying because the item was new on their website and how can a system sell something automatically without any manual control? Order # LCXXXXXXXXXX
Order number WNXXXXXXXXXXX was cancelled on Jan 6th, and my gift card was not get refund Order number WNXXXXXXXXXXX was cancelled on Jan 6th, and they took my gift card, and did not refund to me
Did not receive packages Neiman Marcus Shipping deptsubmitted my order as a residential delivery and it was a commercial address provided On August 8:25pm I ordered three items under Order# WNXXXXXXXXXXXX I screen shot the estimated delivery for these items expected two pieces were suppose to be 9/and one other 9/ I received a email on 8/that package was just shipped and the delivery dates changed I was informed the carrier would be Fed EXI checked back with the tracking numbers and it showed that there was an attempt 9/but no one was present I called Neiman Marcus back they did not have any information showing that However, I explained that it did show that why couldn't they see that also I waited until today, the expected day of delivery I spoke with the mailroom who explained that FedEx came out but no packages for me I called FedEx who at that time mentioned that it was noted delivery is to a residential address and so the driver for residentials d
Never received package I purchased this order on Neiman Marcus [redacted] I was traveling back thenI didn't take it with me because I have to many luggagesHowever, I think because someone forgot to put the room number to the address the mail never delivered and has been returned to senderThe package was in the office for days and was returned Neiman Marcus Claim they never receive the returnThey didn't ship me another order nor refund me money
My order LCon Neiman Marcus Last Call got cancelled with no reason or any emailAnd the service attitude is really bad They don't have any valid reason for why this order got cancelled or send me any email This is a birthday gift for my friend and after got confirmation of the order, I promised my friend to have her oneIt's really disappointed for not getting the order And without my check, they don't have any notice letting me know the order is cancelled
Sales person refused to place an order for me I was looking for a dress and it was out of stock online (product store #XXXXXXX,size 8)The customer service online told me that it was still in stock at the NM short hillsI called the NM short hills twice and they told me that it's shown in their store but they refused to look it up in the store for me because it's a sale item
I placed an order for an expensive photo frame and was sent one that was covered in scratches and nicksThe company is not responding to my emails I placed an order for a [redacted] platinum frame 5xon August (Order #WNXXXXXXXXXX) for [redacted] plus shippingI was sent a frame that looked obviously used as it was covered in scratches and marksI have tried to contact the company via email on separate occasions (19, 21, September) but have not received a response
Item purchase never received On Sept 4, I place an order with Neiman Marcus lastcall the item purchase was a Michelle watch SPORT SAIL LRG TONE BRACEL and it was shipped via FedEx On Friday 9/07/at 11:am it said that the watch was delivered and a person signed for the item the signature says AC, I don't know who AC is Filled a claim with Neiman Marcus lastcall to get a replacement, lastcall did not have a replacement so I said ok refund me the money for the item not received The refund was denied because there is a signature Also filed a claim with Fedex and that claim was also denied I filled a police report for the item not received and send a copy to Neiman Marcus lastcall all I got was an email saying "Thank you for contacting Last Call.Com in regards to your order LCXXXXXXXXXXThank you very much for replaying the email and sent us this copy of the police report for the orderWe have already reported this to management so that they have knowledge of th
Today I placed an order for buy one get one freeBoth of my items were qualifying items, but the representative could not use the code Honestly, as of lately it has been difficult purchasing items at Neiman MarcusIt seems like the company is making it difficult for customers to even shop with themToday I placed an order- XXXXXXXX which both were qualifying items to the promotionThe promotion code was not used on the orderWhen instances like this happens, it truely makes me reconsider shopping at a retailer that makes me feel like my time is not valuable
Neiman Marcus placed an unauthorized charge Of $on my Visa card, refuses to refund me On January 10, 2016, Neiman Marcus in Beverly Hills charged my Visa debit card , claiming that I had dined at the Mariposa restaurant for $ And left a $tipI contacted the store on January and spoke to [redacted] James, Assistant General Manager I advised him that I was in New York for college and that I not anyone I've authorized has ever been to Neiman Marcus on that dayFurthermore, I advised him that I would dispute this with my credit cardOn March 8, I received a letter from my bank stating that Neiman Marcus had sent them a letter indicating the charge was validI phoned the fraud investigator and requested supporting documentation pursuant to federal lawThe fraud investigator indicated that she would obtain additional information from Neiman MarcusOn March she sent me an additional letter stating that Neiman Marcus failed to provide any additional follo
Item was returned to the company in original condition on May 16th As of June 22, 2016, no return has been issued ORDER WBXXXXXXXXXX was placed on April 22, and contained one item, a pair of Nicholas Kirkwood shoes The item was received the first week of May The item was returned on May 16th in original condition As of June 22, 2016, no refund has been issued for the returned item I have contacted customer service four times about this issue and each time have been advised that the refund would be processed in 1-business days As of today, it has been over business days from my original call
On 12/19/I purchased a pair of boots from Bergdorf Goodman/Neiman Marcus group store .I paid $and the boots were shipped to me.Please see attached receipt.On January 3/I found that the lining inside the boots is damaged and has multiple holes.My shoe maker told me that it is a poor leather quality and should be considered as a manufacturer defect.I was on a business trip till the rest of January/18, and immediately, upon arrival on 02/4/me and my husband went to Bergdorf Goodman and brought those boots to the attention of Sally Gold (ladies shoes department manager).She told us that "because the boots were on sale they could be probably beaten on the floor because during sale anything could happened".I clearly explained to her that if I would know that the boots are damaged I would never buy them,especially for this cost of $847.Nobody specified they could be damaged and they were NOT final sale.She said "nothing can be done,I was not selling them to you".After that
I placed an order through lastcall.com, it took over a week to receive my package although thats the shipping I paid for so there is no problem thereWhen I finally received the packaged I opened it and I saw mouse excrement on the clothes I just bought, and there was a DEAD MOUSE in my packageWhen I contacted their customer service they seemed to not take my complaint seriously at allI told them the situation and when I noticed this I immediately threw the box into my backyardI was in shock that this could even happen and I didn't want that anywhere inside my houseI figured after telling them what happened they would resolve this issue, but I honestly feel blown off by them and they aren't even taking this issue seriously Order_Number: LCXXXXXXXXXX
This company promised to issue me a refund check after they received my returnBut I have never got that refund After I received the item (order#: LCXXXXXXXXX) at the end of the April, because the size doesn't fit, I immediately returned the item, and I received the confirmation email that the company has received the return item on 16/05/However, it's been two months already, and I still haven't received their refundWhen I called them about weeks after they received the returned item, they claimed that they have mailed my the check, but I didn't received the checkAfter they confirmed that the check has not been deposited, I asked them to cancel the previous check, and mail me a new refund checkI also double checked with them that they had the correct addressHowever, it has been two months already, I still haven't received the refundI called at least times after my initial call, and each time, they promised they will process it immediatelyHowever, I still haven't
I find Neiman Marcus to be very unethical as I was told my order had been cancelled due to being out of stock which was not truthful I recently attempted to purchase the Bric's moleskin spinner and received an email stating that my order was cancelled due to being out stock, however after realizing that the item became I available I called customer service to inquire about receiving the product at the original sale price of $but was informed that the item could not be purchased at that priceAfter speaking with a supervisor I was informed that the order was cancelled due to pricing error I feel that I have been deceived and would like to purchase the item for the original price that was listed at the time I had attempted to purchase the item
Neiman Marcus shipped wrong item to my motherShe ordered a Caroline Rose Wool Ottoman Knit jacket and received a Johnny Was linen kimono My mom received wrong itemShe ordered NMS18_TVY6D, a caroline rose knit jacket, original value $435, for sale price in peacock color in medium size She received item NMS18_TWSPP, a Jonny Was Hira Embroidered Linen Kimono, navy color, size small retailed $Her order number was WNXXXXXXXXXXXTHESE ITEMS LOOK NOTHING LIKE EACH OTHERCalled NM 5/and spoke with Jan a supervisorI had to wait for about minutes on that dayShe reordered the item on 5/since inventory only showed remainingShe sold it to me for $for the error on the first order and for the wait time I had on phone, had it overnight for delivery for arrival Tuesday 5/She scheduled pick up for Fed Ex for the wrong item on that same day to be picked up between pm to pmFed Ex came 5/before 11am to pick up incorrect item, and did not delive
All five Prada Printed Medium Top-Handle Satchel Bag, White (Talco) were extremely damaged On July 14, I visited Neiman Marcus in Wilshire Blvd, Beverly Hills, CA XXXXX to purchase five Prada Printed Medium Top-Handle Satchel Bag, White (Talco) for my female clientsWhen I returned to Houston, TX and provided my clients with the items, they realized that the bags were extremely damagedEach of the items cost $3,All five bags cost me $15,I purchased the bags with my Visa Credit Card My female clients noticed the many damages that the bags hadInterior damagesMy clients are fashion models for several high end clothing storesThey were very disappointed with the quality of the bags
I ordered something online from Bergdorf Goodman, but they shipped my package to a different person! I called them and showed them the address they shipped to is not the address I received in the confirmation emailBut they kept saying the wrong address is the one in their system so there's nothing they can doHow come the shipping address changed magically after I placed my order? They do have the confirmation email recorded in their system, but they said the last name is the same so they think it's the same addressNow I can't find the package and they refused to claim a package lossAll their suggestion for this issue is calling my credit card company to disputeI'm telling all my friends not to buy anything from Bergdorf Goodman and any other merchant in Neiman Marcus groupIf you don't want to pay for their mistake, stay away from them as well!
I have gifts been canceledMy friend who have same problem get a discount but I only get apology.That company treat different people for different way Date XXXX- Order # WBXXXXXXXXXX Payment amount $ I have shopped in Bergdorf Goodman already been many yearsBut this time they make me feel too disappointedI have two gifts was been cancel because of out of stockAnd pervasively, for the same situation, I got some extra discountAnd also my friend get a 10% off at this time for only one gift out of stock(I have a picture can prove it) But when I ask BG about it they said cannot use my story to get the discount(I have the record of all our conversation) I am really angry about the way they talkAnd also I do not understand why they treat the different person in a different wayI do not know it because of my name is too Asian or some other reasonI think when someone treats different, we have the right to complain about it!
Store advertised delivery date of March 15th and order was delayed in processing which caused delay in shipping item advertisement on website states 2-day delivery and is falsely advertising because item was not shipped and processed to honor the advertisementI also received an email confirming that order would be shipped and available by march 15th
My online order at lastcall.com was cancelled without any notification and reason explain On 03/20/2017, I placed an order at lastcall.com which belongs to neiman marcus companyThe item was on a big sale and attracted hundreds of people placing orders for itHowever my order has been cancelled without any notification via email or any reason explainsThe sales responded that it was a system error and they can't provide the productsWhile it was not the first time neiman marcus staff responded to the relevant issues using such excusesI think they were lying because the item was new on their website and how can a system sell something automatically without any manual control? Order # LCXXXXXXXXXX
Order number WNXXXXXXXXXXX was cancelled on Jan 6th, and my gift card was not get refund Order number WNXXXXXXXXXXX was cancelled on Jan 6th, and they took my gift card, and did not refund to me
Did not receive packages Neiman Marcus Shipping deptsubmitted my order as a residential delivery and it was a commercial address provided On August 8:25pm I ordered three items under Order# WNXXXXXXXXXXXX I screen shot the estimated delivery for these items expected two pieces were suppose to be 9/and one other 9/ I received a email on 8/that package was just shipped and the delivery dates changed I was informed the carrier would be Fed EXI checked back with the tracking numbers and it showed that there was an attempt 9/but no one was present I called Neiman Marcus back they did not have any information showing that However, I explained that it did show that why couldn't they see that also I waited until today, the expected day of delivery I spoke with the mailroom who explained that FedEx came out but no packages for me I called FedEx who at that time mentioned that it was noted delivery is to a residential address and so the driver for residentials d
Never received package I purchased this order on Neiman Marcus [redacted] I was traveling back thenI didn't take it with me because I have to many luggagesHowever, I think because someone forgot to put the room number to the address the mail never delivered and has been returned to senderThe package was in the office for days and was returned Neiman Marcus Claim they never receive the returnThey didn't ship me another order nor refund me money
My order LCon Neiman Marcus Last Call got cancelled with no reason or any emailAnd the service attitude is really bad They don't have any valid reason for why this order got cancelled or send me any email This is a birthday gift for my friend and after got confirmation of the order, I promised my friend to have her oneIt's really disappointed for not getting the order And without my check, they don't have any notice letting me know the order is cancelled
Sales person refused to place an order for me I was looking for a dress and it was out of stock online (product store #XXXXXXX,size 8)The customer service online told me that it was still in stock at the NM short hillsI called the NM short hills twice and they told me that it's shown in their store but they refused to look it up in the store for me because it's a sale item
I placed an order for an expensive photo frame and was sent one that was covered in scratches and nicksThe company is not responding to my emails I placed an order for a [redacted] platinum frame 5xon August (Order #WNXXXXXXXXXX) for [redacted] plus shippingI was sent a frame that looked obviously used as it was covered in scratches and marksI have tried to contact the company via email on separate occasions (19, 21, September) but have not received a response
Item purchase never received On Sept 4, I place an order with Neiman Marcus lastcall the item purchase was a Michelle watch SPORT SAIL LRG TONE BRACEL and it was shipped via FedEx On Friday 9/07/at 11:am it said that the watch was delivered and a person signed for the item the signature says AC, I don't know who AC is Filled a claim with Neiman Marcus lastcall to get a replacement, lastcall did not have a replacement so I said ok refund me the money for the item not received The refund was denied because there is a signature Also filed a claim with Fedex and that claim was also denied I filled a police report for the item not received and send a copy to Neiman Marcus lastcall all I got was an email saying "Thank you for contacting Last Call.Com in regards to your order LCXXXXXXXXXXThank you very much for replaying the email and sent us this copy of the police report for the orderWe have already reported this to management so that they have knowledge of th
Today I placed an order for buy one get one freeBoth of my items were qualifying items, but the representative could not use the code Honestly, as of lately it has been difficult purchasing items at Neiman MarcusIt seems like the company is making it difficult for customers to even shop with themToday I placed an order- XXXXXXXX which both were qualifying items to the promotionThe promotion code was not used on the orderWhen instances like this happens, it truely makes me reconsider shopping at a retailer that makes me feel like my time is not valuable
Neiman Marcus placed an unauthorized charge Of $on my Visa card, refuses to refund me On January 10, 2016, Neiman Marcus in Beverly Hills charged my Visa debit card , claiming that I had dined at the Mariposa restaurant for $ And left a $tipI contacted the store on January and spoke to [redacted] James, Assistant General Manager I advised him that I was in New York for college and that I not anyone I've authorized has ever been to Neiman Marcus on that dayFurthermore, I advised him that I would dispute this with my credit cardOn March 8, I received a letter from my bank stating that Neiman Marcus had sent them a letter indicating the charge was validI phoned the fraud investigator and requested supporting documentation pursuant to federal lawThe fraud investigator indicated that she would obtain additional information from Neiman MarcusOn March she sent me an additional letter stating that Neiman Marcus failed to provide any additional follo
Item was returned to the company in original condition on May 16th As of June 22, 2016, no return has been issued ORDER WBXXXXXXXXXX was placed on April 22, and contained one item, a pair of Nicholas Kirkwood shoes The item was received the first week of May The item was returned on May 16th in original condition As of June 22, 2016, no refund has been issued for the returned item I have contacted customer service four times about this issue and each time have been advised that the refund would be processed in 1-business days As of today, it has been over business days from my original call
On 12/19/I purchased a pair of boots from Bergdorf Goodman/Neiman Marcus group store .I paid $and the boots were shipped to me.Please see attached receipt.On January 3/I found that the lining inside the boots is damaged and has multiple holes.My shoe maker told me that it is a poor leather quality and should be considered as a manufacturer defect.I was on a business trip till the rest of January/18, and immediately, upon arrival on 02/4/me and my husband went to Bergdorf Goodman and brought those boots to the attention of Sally Gold (ladies shoes department manager).She told us that "because the boots were on sale they could be probably beaten on the floor because during sale anything could happened".I clearly explained to her that if I would know that the boots are damaged I would never buy them,especially for this cost of $847.Nobody specified they could be damaged and they were NOT final sale.She said "nothing can be done,I was not selling them to you".After that
I placed an order through lastcall.com, it took over a week to receive my package although thats the shipping I paid for so there is no problem thereWhen I finally received the packaged I opened it and I saw mouse excrement on the clothes I just bought, and there was a DEAD MOUSE in my packageWhen I contacted their customer service they seemed to not take my complaint seriously at allI told them the situation and when I noticed this I immediately threw the box into my backyardI was in shock that this could even happen and I didn't want that anywhere inside my houseI figured after telling them what happened they would resolve this issue, but I honestly feel blown off by them and they aren't even taking this issue seriously Order_Number: LCXXXXXXXXXX
This company promised to issue me a refund check after they received my returnBut I have never got that refund After I received the item (order#: LCXXXXXXXXX) at the end of the April, because the size doesn't fit, I immediately returned the item, and I received the confirmation email that the company has received the return item on 16/05/However, it's been two months already, and I still haven't received their refundWhen I called them about weeks after they received the returned item, they claimed that they have mailed my the check, but I didn't received the checkAfter they confirmed that the check has not been deposited, I asked them to cancel the previous check, and mail me a new refund checkI also double checked with them that they had the correct addressHowever, it has been two months already, I still haven't received the refundI called at least times after my initial call, and each time, they promised they will process it immediatelyHowever, I still haven't