Did not provide full refund for all items returned I returned an order and only received a partial refund despite all items on order being returned Multiple inquiries sent to the company have failed to produce any satisfactory information or results
No delivery of repeated orders & customer service has referred to me as an "ANGRY WHITE MAN" I placed an order over a week ago for cashmere coats & provided all correct billing & payment information I also used "shop-runner" which is a service I pay for that allows me FREE 2-day shipping via Neiman Marcus My coats never arrived & when I inquired customer service promised me they were upgrading me to FREE Overnight Shipping I still never received them & then I inquired again on Sunday 10/29/where the customer service referred to me as an ANGRY WHITE MAN She thought she had me on mute but she did not If you record these calls I invite you to listen to this as you will see I am 100% telling the truth Then out of nowhere the order gets cancelled! Then I place another order & that gets cancelled!! I spend over $Million dollars making purchases online & never have I had this kind of trouble & incompetence in my life! Most recently customer service is telling me my order
Over the past year each time I had ordered a pair of sneaker from Neiman Marcus I was sent either worn or damage shoes, this occurred on at least (6) different orders and each time I documented, photographed and reported the problem to Neiman Marcus I explained the health risk of sending consumers worn used damaged shoes without full disclosure and filed an official complaint Although I have been a loyal customer with excellent exceptional credit and credit scores Neiman Marcus took retaliatory actions by closing out my Neiman Marcus credit card account with full knowledge this would impact immediately lower the consumer credit score I reached out to Capitol One Bank the credit holder for Neiman Marcus and filed an official complaint according to the consumer agreement Capital One can own close or suspende an account for any reason permitted by law The State of Maryland law does not permitt a business to close out a credit card account because the consumer does not want t
I purchased products from Neiman Marcus via onlineThe transaction included additional $gift cardBut I cannot use the gift card I purchased products from Neiman Marcus on 08/20/The transaction gave me $NM gift card for freeThe order number is WNXXXXXXXXXXX Afterwards, I applied this gift card when I purchased a new orderAfter many days later, I occasionally checked the order and found that the gift card was not applied successfullyThe online system error that made my gift card applied not successfully, but you even didn't send me any emails to inform me that the gift card was not applied successfully, which lead to that I forgot to use the gift card in a long timeAfter several months, I found the problem and the gift card was expiredyou didn't send emails to me to remind that the gift card will expireYou should do it, right? You made a mistake for two times, and hurt consumer rights muchI'm requesting a new $NM gift card to make up for my l
Confirmed order and shipping date, until today(Mar29), no product has been shippedNo communication received for cancelation Order number: LCXXXXXXXXXX Product type: Salvatore Ferragamo Vara Low Bow Pump Rosso(Red) Payment amount: $ Payment Method: Visa card Purchase date: Mar I purchased this on Mar 20th with discount on the Neiman Marcus Last Call website, the order was confirmed the same dayHowever, upon checking the status, the order was cancelled without communcation of reasonIt is very likely that due because an additional discount was applied to the shoes, NM last call is no longer willing to honor the priceThus changing the availability of the shoes from in stock to out of stockIt is highly unlikely that the shoes sold out being on the website for less than one weekIn addition, I know more than people who purchased the shoes with additional discount and had their orders cancelled(please refer to dealmoon)There was a poll conducted to see
Ordered with discount, accepted then they cancelled and jacked the price up/ I order the item with an extra discount I get from their website, and when I choose the item, they said it's available and I receive the confirmation, then the order is cancelled today without noticeI want compensationI think they just think the discount is too much maybe, but I choose it from their website They shouldn't be able to do this we agreed upon this offer price that's why I paid
I ordered floral arrangements and received candle holders insteadI sent the candle holders back, and was told that they are not Neiman Marcus merchandise and that they are being sent back to meThe candle holders, are in fact on the Neiman Marcus website Product_Or_Service: floral arrangements Order_Number: WNXXXXXXXXXX Account_Number: WNXXXXXXXXXX
order was cancelled but not get the refund my order was WNXXXXXXXXXXX, I use the Neimanmarcus gift card to placed this order but this order was cancelled, and I am not received my refund gift card, my billing and shipping address is XXXXX [redacted] XXXXX
My order number is WNXXXXXXXXXXX, and got cancelled, I did not received my refund My order number is WNXXXXXXXXXXX, and got cancelled, I did not received my refund
I placed an order online using Neiman Marcus gift cardThe order was cancelled by Neiman Marcus, but I never received the refund On 9/21/2017, I placed an order on Neiman Marcus websiteThe order number is WNXXXXXXXXXXXOrder total is $ I paid $with gift cards and $with credit card Details of the $gift cards are listed below: $NM Gift Card *** $NM Promotion Gift Card *** $NM Gift Card *** $NM Gift Card *** I purchased the gift card on a third party website (GiftcardZen.com)But the other gift cards were mine This order was then cancelled by Neiman MarcusI received $refund on my credit cardBut I have not received the remaining $refund I've contacted Neiman Marcus customer service representation and was told that they issued $refund to the third party company (GiftcardZen) for security reasons I contacted GiftcardZen company, but was informed that they have never received
On or about January 18, I purchased the [redacted] Louboutin So Kate mm Patent Pump for my fiance for $There were three forms of payment and they are as follows:$Mastercard $Neiman Marcus gift card ending in [redacted] $Neiman Marcus gift card ending in 4647I received an email informing me of an anticipated arrival date as January 23, as well as the order #WNXXXXXXXXXXI did receive the pumps however, they did not fit my fianceShe then proceeded to exchange them for a size (vs the size that was shipped) and did so by mailing the pumps back and filling out the Exchange Form includedOn February 8, 2017, I received an email containing Return Summary informationPlease note that at no point in time did I nor my fiance request a returnThe Exchange Form clearly requested a bigger sizeOn February 10, 2017, I received an email from Bobbi Z stating the exchange could not be processed and a refund would be mailed to "the true gift card purchaser."
chaged me for order It hasn't shipped and shipping date has not been determined Will not cancel order Ordered item 6/17/My card was charged $on that dayHeard nothing from NMMade inquiry today via live chat and was told that item had not shipped and that no shipment date had been setI asked to cancel the order and to have my card credited and was told that could not be done
They kept saying my order would be delivered on time and suddenly I was told the order can't be delivered on time On 10/14/2016, I placed an order online through Neiman Marcus official websiteSince it is a gift for my wife's birthday, the timely delivery is very importantTheir online CS people (Kimberly T) promised that it would be delivered by 10/31/I even suggested the order could be delivered early for example on 10/30, but they said it was no problemOn 10/28/2016, I doubled checked with their online CS people and I was told that there was no problemSince I have not got any tracking information, I talked to their online CS people (Heartbel O) againHowever this time, I was told that my order is unable to be delivered on 10/31/even though she also found the customer note about delivery on 10/31/What make me even more embarrassed is that I have already arranged the eCard through their website to tell my wife she would receive a gift by tomorrowNow since
Placed an online order on 9/21/for a gift card promotion The order qualify for a $gift card but was denied Placed an online order on 9/21/for a gift card promotion Customer Service email me on 11/15/stating that a gift card in amount of $will be sent out on 11/17/ Contacted customer service representative on 11/18/because I have yet to received the gift card but was told that it was denied Customer Service told me that my order was placed in my sister in law's name, but was under my account with my credit card Therefore, they cannot guarantee a gift card Had my sister in law call in customer service with me to explain the situation That it was two different order placed by two different people, using two different credit card, mail to two different location The name might be due to previous online purchase for my sister in law's present The customer service representative then told us that they will submit the request and it will take 7-day
The company had a rewarding beauty event in September and there were gifts with purchaseI placed my order and received order confirmation in the very beginning of the event and all the gifts with purchase were availableI chose 2-day shipping, but three days later I noticed that my order haven't been shippedSo I checked my account on the website and found that my order got cancelled without any notification sent to me(neither in my spam)I contacted customer service by phone immediately(EST September 16th 2:27AM) and asked if the beauty event still ongoing, the representative sounds sleepy and said the event has ended (actually it will not end until September 17th)And she said since the system is down, I have to call in the daytime to get my order backSo I called again at 2:PM, the representative said it is my bank's problem that my order got cancelled, she can't get my order backAlthough it was their fault that I didn't receive the cancellation email, those gifts with p
I received two cancellations of an order.The cancellation said it was out of stock and then two weeks later it reappeared for dollars more I ordered item [redacted] on line and the purchase price was There was a 40% off saleI received a cancellation on the item and was told it was out of stockApproximately two weeks later I see the same item on the site for full priceI called and ordered the ring again and explained my cancellationThe sales woman, Evelynn, checked my account history and said that I would receive the sales priceTwo days after placing the new order it was cancelled!! I called and spoke to a supervisor named [redacted] and she could not offer a reasonable explaination for all these cancellations
So disgusted at your new return policyI cannot believe you don't allow returns on open cosmetics I came in to the Woodland Hills store to exchange a lip balm that I had an allergic reaction toThey are they 100% will not return anything used or open and would actually " get in trouble" for doing soI cannot believe you went from your amazing return policy to this crapThis is the same reason I stopped shopping at bloomingdales and only shopped at Nordstrom and NMNow I will no longer be shopping with you
I placed an order online more than days agoIt said days shippingBut I haven't received my orderI contacted the CustomerService; not helpful I placed an order online more than days agoIt said days shippingBut I haven't received my orderI contacted the Customer Service twiceThey just gave very unclear answerI asked what is the expected shipping dateThey have no ideaIt appears they are just significantly delaying my order to forever
They refuse to issue a refund because it's past there day policy although I explained I was ill an unavailable to send the return sooner! I received an email from Neiman Marcus last call in Irving, Texas stating they will not accept the return of order #LCXXXXXXXXXX that was placed online for the Sheridan size tan booties for $72.50! On august 21, I called this customer service and inquired as to why the return was not accepted they said it was due to the timeframe when I explained that I was ill and unable to send it back sooner they were uninterested and unsympathetic to my situation and just repeated there policy with disregard or compassionI have been a long time customer and I am disgusted with their customer service ! They treat customers who return anything with disrespect and have a direct prejudice for them as in my situation I believe they are discriminating against individuals who have an illness or incapacitated at certain times in their lives !
Did not provide full refund for all items returned I returned an order and only received a partial refund despite all items on order being returned Multiple inquiries sent to the company have failed to produce any satisfactory information or results
No delivery of repeated orders & customer service has referred to me as an "ANGRY WHITE MAN" I placed an order over a week ago for cashmere coats & provided all correct billing & payment information I also used "shop-runner" which is a service I pay for that allows me FREE 2-day shipping via Neiman Marcus My coats never arrived & when I inquired customer service promised me they were upgrading me to FREE Overnight Shipping I still never received them & then I inquired again on Sunday 10/29/where the customer service referred to me as an ANGRY WHITE MAN She thought she had me on mute but she did not If you record these calls I invite you to listen to this as you will see I am 100% telling the truth Then out of nowhere the order gets cancelled! Then I place another order & that gets cancelled!! I spend over $Million dollars making purchases online & never have I had this kind of trouble & incompetence in my life! Most recently customer service is telling me my order
Over the past year each time I had ordered a pair of sneaker from Neiman Marcus I was sent either worn or damage shoes, this occurred on at least (6) different orders and each time I documented, photographed and reported the problem to Neiman Marcus I explained the health risk of sending consumers worn used damaged shoes without full disclosure and filed an official complaint Although I have been a loyal customer with excellent exceptional credit and credit scores Neiman Marcus took retaliatory actions by closing out my Neiman Marcus credit card account with full knowledge this would impact immediately lower the consumer credit score I reached out to Capitol One Bank the credit holder for Neiman Marcus and filed an official complaint according to the consumer agreement Capital One can own close or suspende an account for any reason permitted by law The State of Maryland law does not permitt a business to close out a credit card account because the consumer does not want t
I purchased products from Neiman Marcus via onlineThe transaction included additional $gift cardBut I cannot use the gift card I purchased products from Neiman Marcus on 08/20/The transaction gave me $NM gift card for freeThe order number is WNXXXXXXXXXXX Afterwards, I applied this gift card when I purchased a new orderAfter many days later, I occasionally checked the order and found that the gift card was not applied successfullyThe online system error that made my gift card applied not successfully, but you even didn't send me any emails to inform me that the gift card was not applied successfully, which lead to that I forgot to use the gift card in a long timeAfter several months, I found the problem and the gift card was expiredyou didn't send emails to me to remind that the gift card will expireYou should do it, right? You made a mistake for two times, and hurt consumer rights muchI'm requesting a new $NM gift card to make up for my l
Confirmed order and shipping date, until today(Mar29), no product has been shippedNo communication received for cancelation Order number: LCXXXXXXXXXX Product type: Salvatore Ferragamo Vara Low Bow Pump Rosso(Red) Payment amount: $ Payment Method: Visa card Purchase date: Mar I purchased this on Mar 20th with discount on the Neiman Marcus Last Call website, the order was confirmed the same dayHowever, upon checking the status, the order was cancelled without communcation of reasonIt is very likely that due because an additional discount was applied to the shoes, NM last call is no longer willing to honor the priceThus changing the availability of the shoes from in stock to out of stockIt is highly unlikely that the shoes sold out being on the website for less than one weekIn addition, I know more than people who purchased the shoes with additional discount and had their orders cancelled(please refer to dealmoon)There was a poll conducted to see
Ordered with discount, accepted then they cancelled and jacked the price up/ I order the item with an extra discount I get from their website, and when I choose the item, they said it's available and I receive the confirmation, then the order is cancelled today without noticeI want compensationI think they just think the discount is too much maybe, but I choose it from their website They shouldn't be able to do this we agreed upon this offer price that's why I paid
I ordered floral arrangements and received candle holders insteadI sent the candle holders back, and was told that they are not Neiman Marcus merchandise and that they are being sent back to meThe candle holders, are in fact on the Neiman Marcus website Product_Or_Service: floral arrangements Order_Number: WNXXXXXXXXXX Account_Number: WNXXXXXXXXXX
I ordered an online order and received a wrong packageI returned all the items I received and only received part of the refund order#WBXXXXXXXXXX
order was cancelled but not get the refund my order was WNXXXXXXXXXXX, I use the Neimanmarcus gift card to placed this order but this order was cancelled, and I am not received my refund gift card, my billing and shipping address is XXXXX [redacted] XXXXX
My order number is WNXXXXXXXXXXX, and got cancelled, I did not received my refund My order number is WNXXXXXXXXXXX, and got cancelled, I did not received my refund
I placed an order online using Neiman Marcus gift cardThe order was cancelled by Neiman Marcus, but I never received the refund On 9/21/2017, I placed an order on Neiman Marcus websiteThe order number is WNXXXXXXXXXXXOrder total is $ I paid $with gift cards and $with credit card Details of the $gift cards are listed below: $NM Gift Card *** $NM Promotion Gift Card *** $NM Gift Card *** $NM Gift Card *** I purchased the gift card on a third party website (GiftcardZen.com)But the other gift cards were mine This order was then cancelled by Neiman MarcusI received $refund on my credit cardBut I have not received the remaining $refund I've contacted Neiman Marcus customer service representation and was told that they issued $refund to the third party company (GiftcardZen) for security reasons I contacted GiftcardZen company, but was informed that they have never received
On or about January 18, I purchased the [redacted] Louboutin So Kate mm Patent Pump for my fiance for $There were three forms of payment and they are as follows:$Mastercard $Neiman Marcus gift card ending in [redacted] $Neiman Marcus gift card ending in 4647I received an email informing me of an anticipated arrival date as January 23, as well as the order #WNXXXXXXXXXXI did receive the pumps however, they did not fit my fianceShe then proceeded to exchange them for a size (vs the size that was shipped) and did so by mailing the pumps back and filling out the Exchange Form includedOn February 8, 2017, I received an email containing Return Summary informationPlease note that at no point in time did I nor my fiance request a returnThe Exchange Form clearly requested a bigger sizeOn February 10, 2017, I received an email from Bobbi Z stating the exchange could not be processed and a refund would be mailed to "the true gift card purchaser."
chaged me for order It hasn't shipped and shipping date has not been determined Will not cancel order Ordered item 6/17/My card was charged $on that dayHeard nothing from NMMade inquiry today via live chat and was told that item had not shipped and that no shipment date had been setI asked to cancel the order and to have my card credited and was told that could not be done
They kept saying my order would be delivered on time and suddenly I was told the order can't be delivered on time On 10/14/2016, I placed an order online through Neiman Marcus official websiteSince it is a gift for my wife's birthday, the timely delivery is very importantTheir online CS people (Kimberly T) promised that it would be delivered by 10/31/I even suggested the order could be delivered early for example on 10/30, but they said it was no problemOn 10/28/2016, I doubled checked with their online CS people and I was told that there was no problemSince I have not got any tracking information, I talked to their online CS people (Heartbel O) againHowever this time, I was told that my order is unable to be delivered on 10/31/even though she also found the customer note about delivery on 10/31/What make me even more embarrassed is that I have already arranged the eCard through their website to tell my wife she would receive a gift by tomorrowNow since
Placed an online order on 9/21/for a gift card promotion The order qualify for a $gift card but was denied Placed an online order on 9/21/for a gift card promotion Customer Service email me on 11/15/stating that a gift card in amount of $will be sent out on 11/17/ Contacted customer service representative on 11/18/because I have yet to received the gift card but was told that it was denied Customer Service told me that my order was placed in my sister in law's name, but was under my account with my credit card Therefore, they cannot guarantee a gift card Had my sister in law call in customer service with me to explain the situation That it was two different order placed by two different people, using two different credit card, mail to two different location The name might be due to previous online purchase for my sister in law's present The customer service representative then told us that they will submit the request and it will take 7-day
The company had a rewarding beauty event in September and there were gifts with purchaseI placed my order and received order confirmation in the very beginning of the event and all the gifts with purchase were availableI chose 2-day shipping, but three days later I noticed that my order haven't been shippedSo I checked my account on the website and found that my order got cancelled without any notification sent to me(neither in my spam)I contacted customer service by phone immediately(EST September 16th 2:27AM) and asked if the beauty event still ongoing, the representative sounds sleepy and said the event has ended (actually it will not end until September 17th)And she said since the system is down, I have to call in the daytime to get my order backSo I called again at 2:PM, the representative said it is my bank's problem that my order got cancelled, she can't get my order backAlthough it was their fault that I didn't receive the cancellation email, those gifts with p
I received two cancellations of an order.The cancellation said it was out of stock and then two weeks later it reappeared for dollars more I ordered item [redacted] on line and the purchase price was There was a 40% off saleI received a cancellation on the item and was told it was out of stockApproximately two weeks later I see the same item on the site for full priceI called and ordered the ring again and explained my cancellationThe sales woman, Evelynn, checked my account history and said that I would receive the sales priceTwo days after placing the new order it was cancelled!! I called and spoke to a supervisor named [redacted] and she could not offer a reasonable explaination for all these cancellations
So disgusted at your new return policyI cannot believe you don't allow returns on open cosmetics I came in to the Woodland Hills store to exchange a lip balm that I had an allergic reaction toThey are they 100% will not return anything used or open and would actually " get in trouble" for doing soI cannot believe you went from your amazing return policy to this crapThis is the same reason I stopped shopping at bloomingdales and only shopped at Nordstrom and NMNow I will no longer be shopping with you
I placed an order online more than days agoIt said days shippingBut I haven't received my orderI contacted the CustomerService; not helpful I placed an order online more than days agoIt said days shippingBut I haven't received my orderI contacted the Customer Service twiceThey just gave very unclear answerI asked what is the expected shipping dateThey have no ideaIt appears they are just significantly delaying my order to forever
They refuse to issue a refund because it's past there day policy although I explained I was ill an unavailable to send the return sooner! I received an email from Neiman Marcus last call in Irving, Texas stating they will not accept the return of order #LCXXXXXXXXXX that was placed online for the Sheridan size tan booties for $72.50! On august 21, I called this customer service and inquired as to why the return was not accepted they said it was due to the timeframe when I explained that I was ill and unable to send it back sooner they were uninterested and unsympathetic to my situation and just repeated there policy with disregard or compassionI have been a long time customer and I am disgusted with their customer service ! They treat customers who return anything with disrespect and have a direct prejudice for them as in my situation I believe they are discriminating against individuals who have an illness or incapacitated at certain times in their lives !