Supplementwarehouse.com Inc.

I placed an order (order # ***)and was debited right awaybut I never received a confirmation email Waited a couple of days and call to see the status of the shipment They told me the shipping would not be before another week so I cancelled the order The customer service representative told me all was good but it would take a certain time before getting my refund weeks after still nothingSince then, I have emailed numerous times without any response Now their phone line and email is not working

I placed an order with supplement warehouse on March
I called weeks later to see what's taking so longI told the person I talk to to just cancel my order and refund me my money she said okay I will have it in days, then I get an email after saying my stuff has shipped out, they gave me a tracking number that was bogus the number wasn't a real tracking numberI've called and emailed him several times after and still nothing,no response.I'm getting very pissed off because I haven't received my $purchase or money back

I ordered items from Supplement Warehouse on 01/11/and my card was charged immediatelyAfter weeks I was curious where my items were so I calledThe message said that nobody was available because they were doing inventoryThe next day I called and again I was not able to get anyone to answer the phoneI thought I might have more luck emailing but it took days for them to respond and when they finally did respond they told me they would research and get back to meThat was business days ago

We apologize for the unsatisfactory experience of this customerThis customers order is delayed beyond our policy allowances due to a backorderWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.Most orders do ship within the allotted
business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communicationWe apologize that this customer was not properly contacted; we will email this customer today with the details of their backorder.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to our moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better service. One of our managers will be reaching out to this customer this week offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apology. Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com

We apologize for the unsatisfactory experience of this customerPart of this customers order was delayed beyond our policy allowances and we believe that this is unacceptableWe are taking actions to ensure this does not happen again in the future.We do show that this customer's order has been
completely fulfilled at this timeThe initial order was sent out on 3/30/and the back-ordered portion was shipped on 4/1/We do not show any record of a charge-back being filed, nor any request to cancel outside of this customers Revdex.com complaint, therefore the products were shipped, and no refund was issued.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we were experiencing at that timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better service. One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apology. Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, Samantha

We apologize for any confusion in regards to the tracking email you were sentThe most recent email this customer received containing tracking information was for the box of samples and freebies that was shipped from our Customer Care Rep, as an apology for their earlier ordering experience (Order #***); An email was sent directly to this customer in regards to thisThis customer was issued a full refund for their order that did not successfully deliver after we shipped it (Order #***), as the customer requested a refund instead of reshipping the productA refund was issued on 5/for the amount of $Please note it can take 3-business days to appear on the customers account

I ordered a holiday gift for my mother online from this companyThey immediately charged my credit card, yet, immediately had my item on back orderI was not able to log on to my account to continue to check on my item as "my password was incorrect." I tried to get another password but they never would send me an email (I checked my spam folder regularly too)I called several times only to be put on automated hold with a recording "you are caller number with a minutes wait..etc..." However, when I waited the 30+ minutes, I was at caller number with minute to go and never got my call answeredI tried to post an inquiry on the "help desk" but apparently the help desk form had an error as it would never go throughI finally recv'd another email (not to reset my password) but to inform me my item was still on back order another - weeksI believe they might be a SCAM or the business is a FRAUD onlineI contacted my credit card company immediately to dispute the chargeI want my order canceled (if there ever was one) and hope that something is done about this companyI have read several reviews (complaints) and they are all about the sameUnprofessional business practices and unethical

I have been ordering with them for years and I'm the past 2-years their attentiveness and customer service has plummetedJust recently (well almost two weeks now and still waiting) for example I placed an order for three items (October 12, 2016)I never got a follow up email with tracking number as they promised until I sent a very nasty emailEven then the tracking number wasn't incorrect! Not only that it was for only one item in my order and it was delivered days after I ordered itI didn't receive it until October I am still waiting on the remainder of my order which I placed almost weeks agoI have sent emails and called numerous times to a toll free number that literally tells me the representatives are too busy to answer and the line hangs up on youAll I really want is some type of update, anything reallyToday is October and I have yet to receive or get any type of update on the remainder of my orderJust here waiting in limboThey are completely unprofessional incompetent and I will NEVER do business with them EVER AGAIN!

I placed an order with Supplement Warehouse on November 22, I emailed to get an update on the status on December 11, and received no responseOn December 15, I received an automated email stating that products in my order were now backorderedI received another automated email on December 22, stating that products in my order were still backorderedOn January 3, I called to check on my order, as I had still not received my products nor had I heard anything from the companyThe customer service representative said she could not tell me which of the products were backordered and that if I didn't want to continue to wait, I could submit a cancellation request onlineOn January 7, I submitted my cancellation request and received confirmation that the request was receivedI was told I would have my refund within business daysIt is now January 26, and I have still not received my refundI tried to call today, but no matter which option I selected on

I placed an order for products An email was received stating of the products were on back order and would be in within the next weeks After weeks, no products or correspondance had occurred I have tried numerous phone calls and emails to this business with no response or return message Noone else make the same mistake that I did

I ordered from SupplementWarehouse.com on the 16th of March in the amount a $ The 24th I reached out to see where my order was, I was given the normal, we are working on shipping your order and we will get back to you I waited past the weekend till the following Tuesday, 28th, asked again about my order status, where I was met with still more Silence on the actual status of the order, but the same song and dance was given to me, we will look into it yada yada; both of the responses came with out a signature, leaving me no way of holding anyone accountable for incompetence
The following day, still no actual reply form a person, I received a back order notification for half of my order, again, third time, reached out and reiterated my disdain for them and now I will never order from them againEach time email support I demanded my order be canceled or I will do a charge back and deny delivery of my packages, now plural since it was shipped half fulfilled
Presently I am wri

company has not delivered or mailed product which was ordered online on may 15thtoday's date June 2ndStarted a query to their help desk days ago, and they have now stopped respondingWait time on calling customer service was minutes, tried another day and customer service stating due to high call volume can accept customer service calls, reaching a rep at the corporate office, rep tried to transfer to a customer service rep only to be sent to a voice mailbox which asked for a voice mail box number, trying again the rep in the corporate office could only take into and said someone would call in a couple daysQueries back to the online "help desk" by email are going unanswered

I placed orders paid by bank card never received products I emailed times no answer phone number they have listed rings off the hook or just cuts off

I placed an order on December 30, 2016, that I never receivedAfter calling to follow up, I was notified that the product was on back orderThis occurred on January At that time, I requested the order be canceled and a refund issuedI have yet to receive confirmation of cancellation or a refund

Company sends you an email when you place your order that says shipping takes 24-hours and you will get a shipping notificationdays go by with numerous attempts made to call and email no responseFinally email me telling me my order ($175) is on back orderIt gives me the option to cancel which I did and still have not heard from them since I canceledSo ridiculousDo not list products as in stock if you do not have the supply

I placed an order in November as a Christmas present ,Five days before Christmas was told it was on back order .I asked for a refund, Its Jan 26th still no refund .I just emailed the company for the second timeVery Poor business practicesWould never order from them again almost four months and no product or refund,,WOW

Supplementware House has Billed me for an Order on 9/19/2016, The have not shipped my Items, and I am not able to get a status, I have attempted to call them times, every time no matter time of day the recording is continually All our representatives are busy call again later good bye, even when you select the Corporate Office same Recording; I have attempted Morning, afternoon evening, I have filled out eight online forms, and gone through countless Pictures for their I'm not a Robot, still they will not respond, My Order Number: ***, but they will not give a Status, no answer on the phone nothing, They charged me $already, bit nothing has been received,

We apologize for the unsatisfactory experience of this customerThis customers order was within our policy allowances but ultimately has been cancelled and a full refund has been issued (as of 9/28) per the customers request.Most orders do ship within the allotted business daysTypically when
an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to our moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better service. One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apology. Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com

Hello,
On March 8, I placed an order for items online at Supplementwarehouse.comOn March 18, one single item shipped with the other items placed on "Backorder"On March and 24, I called the customer service line and was told all operators were busyThis happened numerous calls on both daysSettled with an email to customer support requesting information on backorder and change of shipping addressReceived generic response from customer service on April 2, No other communication regarding backorder has been receivedIt is now October 9,
Calls to customer service 1-lineAs before, all operators are busy and no sign of anybody answering phones
Full charge of all items including shipping costs already charged to credit card in March
"Backorder at the distributer" is an unlikely excuse, as provided by vendorThese are easily accessible products that have constantly been available to other retailers during the last months of backorder
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I placed an order on 11/23/with Supplement WarehouseI received my order with one item missingI contacted customer service and they told me the item was back ordered and I would receive it once the they received it from their supplierAre a month of waiting I attempted to contact customer service again several times and have been unsuccessfulI have emailed the customer service several time regarding the matter and have yet to receive any type of replyAt this point I would just like a refund for the missing item