Supplementwarehouse.com Inc.

This is now the second time in a row I have been thoroughly disappointed with supplement warehouseI ordered a product, and did not receive it or any shipping updates for over two weeksWhen I did email to ask, I got back a canned response saying to wait up to business days and that they did not foresee any shipping issuesLo and behold, business day (real day 16) I get a message saying my product is out of stock and I can wait another two weeks, or request a refund I requested a refund and was told it would take up to business days to processToday is business day I am now a full month into having my money tied up with this company, and no refund on my endI understand things happen, but this is the second time I have gone through this same process with Supplement Warehouse, on two different products nowSo far I have had nothing but terrible experiences with them

Company sends you an email when you place your order that says shipping takes 24-hours and you will get a shipping notificationdays go by with numerous attempts made to call and email no responseFinally email me telling me my order ($175) is on back orderIt gives me the option to cancel which I did and still have not heard from them since I canceledSo ridiculousDo not list products as in stock if you do not have the supply

We apologize for the unsatisfactory experience of this customerThis customers order was within our policy allowances but ultimately has been cancelled and a full refund has been issued (as of 9/28) per the customers request.Most orders do ship within the allotted business daysTypically when
an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to our moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better service. One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apology. Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com

I placed orders paid by bank card never received products I emailed times no answer phone number they have listed rings off the hook or just cuts off

I have recently ordered a protein powder supplement for my sister as a Christmas present and in a matter of weeks, On December 15th, 2016, I've received an email that the product is back-ordered and should be in the warehouse in a matter of a few weeks, but near Christmas Day, I've yet received another email that the order is STILL back-ordered, and by the end of January 2017, I've received a legal notice stating that the online company is no longer operating I knew by that time, it is too late to get a refund from the credit card company, and I wasn't very happy I'm now in the process in filing a proof of claim and hoping to get my money back! I would give this company ZERO stars for fraudulent business conducted and for scamming Thank goodness they were out of business! AN ABSOLUTE NIGHTMARE!

I placed an order and did not receive all of itI was told the rest would ship out within the next week and It has been weeks and I still have not received itI tried to contact this company via phone and email and did not receive a responseI have already been charged for the full order despite not receiving it

On January 11, I decided to try and use a new website to order my whey proteinI made a purchase and was given order #: ***I was told to wait business days for shippingNow it is Jan 31, and no productI have tried calling *** multiple times at all hours of operation and each time have been told there are high call volumes and they are unable to respondI have emailed the company also per the instructions from the automated message and no responseIncredibly awful company who plans on stealing your money instead of shipping productThey truly should be shut down

I ordered my product on December 30th 2016....I have made several attempts to call and the recording always says due to heavy call volume please try againI have never received a delivery date or product

This company will deduct your payment immediately, and then fail to mention your items are on backorderI placed an order on Oct 11, 2016, and as of Nov 23, have only been repeatedly told "sorry, your items are on back order." If you don't have the items in stock, you shouldn't be able to take money from a customerI have only received any updates on my order when I reach out to them, they have never volunteered any information, aside from automatic email updatesI will never order from them again, and only hope to one day actually receive the items I bought from themI'll keep purchasing from their competitors (which is what I've done twice now for since placing my 10/11/order)It might be a few dollars more, but at least you actually receive your productI'll continue to be sure everyone I know steers clear of supplement warehouse.com

I placed on order online which I have been for years.I never received my order 12/so I went online Jan and canceled the order and received an email I will be issued a refund 3_business Days I that time I placed another order and they canceled it and I didn't receive a refund for it either

On January 11, I decided to try and use a new website to order my whey proteinI made a purchase and was given order #: ***I was told to wait business days for shippingNow it is Jan 31, and no productI have tried calling *** multiple times at all hours of operation and each time have been told there are high call volumes and they are unable to respondI have emailed the company also per the instructions from the automated message and no responseIncredibly awful company who plans on stealing your money instead of shipping productThey truly should be shut down

Ordered product on line December 31, order number *** still have not received iteam have called phone system says they are not taking call and to email them I never get an email back from themI would like my product or a credit back to my charge card It's been days that is to long to wait for productPlease look into this problem with this company Thank you

Awful company and the way they treat their customers Their fulfillment process is horrible, would taking over days to process if you are lucky If not, you will have to call multiple times only to wait an hour or so to reach an unhappy customer service rep that tells you they will handle your order only to get you off the phoneIt has taken me over a month to try and get a refund on an order I never received They bill you, hold your money and meanwhile never ship out your product I will never use them again I am willing to pay a 5% premium to go to a local Vitamin Shoppe and save the hassle and headache I've used SupplementWarehouse before and most often their products are old and clumpy

My order #***, was placed on November 25, 11:53:AM CSTI was notified via email 11/29/my order was on back orderI notified company I would like to wait for my order 12/6/I was notified via email 12/15/my order was on back order12/22/I requested to cancel and refund my orderI have NOT received my order NOR have I received a refund01/09/I called to follow up with my refund/cancellation of which had not been receivedI received an email confirmation that I would recieve a response shortlyIt is now 02/03/and I have yet to recieve my refund of below orderI would like a full refund for my order:
Your order #***
Placed on November 25, 11:53:AM CST
Item Sku Qty Subtotal
Elite Whey Protein - Buy Get Free Box of Bars!
Buy Elite Whey, Get Box of Elite Bars Free - Choose 2nd Flavor Elite Whey
Elite Whey Snickerdoodle Lb
Buy Elite W

I've ordered from the website supplementwarehouse.com for over years nowI will say there was a considerable gap between my last order to my order I recently placedI've contacted there number given on there website times and every single time i'm told that "due to high call volume" I will have to call back later or email there help desktimes and I never spoke to a single personAlso, I've sent emails to this company and never received a single responseAt this point all I want is a refund of the funds they took from my account immediately after I placed the orderWhen I placed my order I was never given an estimated delivery date all it said was "best delivery method"I have no idea what that mean and if an item is on back order like i'm sure they're going to claim then they should notify there customers immediatelyI'm yet to even receive a responseAlso, I tried to contact them via there Facebook page through messengerI received a response within

Placed an on-line order with Supplement Warehouse on October (Order # ***) for products in the amount of $My credit card was charged at that timeIt has been in excess of days and I have yet to receive the products I orderedI have been in contact with their Customer Service department on numerous occasions via email and I have been repeatedly told the product is on back order; yet the company continues to advertise this product on their websiteAt one point I was informed that their facility had been in the process of moving and they had therefore accumulated a backlog of orders that needed to be filled and they would be shipping my order shortlyThat was at least days ago and still I have not received my orderI have placed other orders with this company in the past and shipping was questionably slow, but we are now headed on day to receive this orderI have serious concerns at this point about the legitimacy of this business
As of today I have re

Ordered product from the company, no shipment for weeks, called multiple times with no answer, finally got in contact they said product was back ordered from the company, I called the company all products were in stock, so I called supplement warehouse and asked for a refund, weeks later still no refund

SupplementWarehouse.com is billing people, taking their money and not shipping out the products Their customer service is non-existent, and they do not return emails nor answer phone calls I have called three times and emailed five, in the last three weeksTheir are NUMEROUS complaints on their Instagram page from customers in the same scammed postilion as I am

I ordered supplements from this site and I have ordered from them in the past days had past by and no delivery came so I called them and they said they product I ordered they did not have in stock, but failed to inform me in the days that they were out of the product until I called them So I told them to cancel the order all together and refund my money and they said they will cancel my order and refund my money with days, but will send me an email confirming the cancellation immediately m, but I never received the email Since then I have been calling them and they will not answer any calls This is not acceptable with me, they are theives

I ordered a product they offered on there website several weeks agoThey made it look like they had it in stock by having other products labeled unavialable, but this one wasn'tAfeter I ordered it I was billed for it and the shipping costThen several days later they sent me a notice saying they didn't have it but they could send me something else instead or it will be available in weeksI sent them an email asking for a reply and received noneThen after two weeks I called to see what was going on and was told they dont even know when they are getting the product inI then told them I want my money back and the lady said I would get it and part of my shipping backI received a refund for the product but not the shippingI then went online to find out how much shipping should have costed for the other products ordered and could see I was considerably over chargedWhen I did call the lady acted as though it was my fault I assumed they had the product they sold when the did n