Supplementwarehouse.com Inc.

Supplement Warehouse is a SCAM! They Used to be legit but over the last year there has been nothing but Problems with this businessI placed two different orders back on 12-18-& 12-21-and have Yet to receive themHowever the money was surely taken out of my bank account immediatelyI have reached out to them Everyday for the past weeks and have never reached a single representativeAll I get after waiting minutes on a call for a representative is a recording that states "Due to our high call volume we are unable to take your call at this time" and refers me to some online help desk that does Not exist Literally just sat on the phone for minutes and the call automatically placed me back in the main menu to where I had to call back, wait Another minutes just to get hung up onBEWARE! DO NOT USE SUPPLEMENT WAREHOUSEIT'S A SCAM!!

I ordered a product It has been Weeks still have not gotten the product, I tried to contact them stayed hold for hourwhen I did talked to someone they said they could not get the product, so why did they keep my money for so long, not a good companyWhen I final talked to them told them to cancel and give me a refund, the said they would and would take 3-days to get

Supplement Warehouse is currently running a scam and stealing money from consumers
They offer all products but after an order is placed and the money is taken, you get an email saying it is back orderedThe product never comesThe few products that are in stock that I have ordered have been delivered only to see they are already expired and visually have gone very, very bad
Currently, I have had separate orders which I had to refund due to out of stock productIt has been weeks since my order (Dec 16, it is now Feb 2), 4-weeks since the refund request and SW Helpdesk will not reply to my requests for an update or to speak with a managerTheir phone number no longer worksHowever they still have it posted online
feel welcome to look at the reviews online for this company, you can see they have s

I placed an order and was charged $for products back on 4/20/The order was never sent, and no tracking info was ever provided on the websiteI have contacted the company times and am only told that they "will look into it." I never receive anything more specific than "the order may have been shipped."
I either want a vald tracking number, a replacement shipment with a valid tracking number, or a refund

I ordered several products from this company on January 19th, for the total of $I received the standard confirmation email with the receipt and expected delivery dateIt stated "please allow 7-business days for product to be shippedYou then will be emailed a tracking number for your order." Over three weeks have gone by and no tracking numberI have tried getting ahold of customer service but the email and phone number their website provides are no goodI've looked up complaints and many of their customers have had the same issue

I placed an order on 12/04/in the amount of $
My card was charged on 12/08/
Items on my order were reported to be on back order
I canceled the order on 01/22/
I received an auto reply email advising me that my refund may take up to business days
I still have not received my refund
The phone number provided in the auto reply email is a non-working number

placed an order on 9-15-for $weeks after my credit card was charged I received notification that my order was backorderedwhen I tried to cancel my order, the login didn't recognize my account, nobody answers the phone listed on their website, and I still have not received a response to the email I sent to customer servicethey charged me almost months agoAll I want is to cancel my order and get a refund

DO NOT BUY FROM THIS COMPANY!!! I placed an order that sat there for days and it never shippedI asked to cancel the order over days ago and they have yet to refund my moneyThis is the worst customer service I have ever had If you try to call them, there is only one person answering calls and that person is clueless, and if you e-mail, you will never get a replyI placed an order for supplements that cost over $120, I have to wait to get that money back to place an order with a real company which has put me a month backTHE WORST!!!

We apologize for the unsatisfactory experience of this customerPart of this customers order was delayed beyond our policy allowances and we believe that this is unacceptableWe are taking actions to ensure this does not happen again in the futureWe do show that this customer's order has been
completely fulfilled at this timeThe initial order was sent out on 5/11/and the back-ordered portion was cancelled and refunded on 5/26/16, per the customers requestAn additional refund for the full shipping charge was issued today, 5/31/16, for the inconvenience($Trans ID ***) Please note, it can take up to business days for the credit to appear on the customers accountMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; this customer was sent an email on 5/in regards to a partial back-order.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, ***

I placed an order with this organization on 04/10/with the impression per shipping method, that my order would be shipped out in business daysI checked their website on 04/13/for the status of my order, and it states that my order was cancelledI did not cancel my orderMy money was also not refundedI called their Customer Service and got a voicemail on several occasions which told me to call back laterI sent an email as well on 04/14/and have not received a response yet, only automatedI can not speak with anyone about my order and I believe they are keeping my money

Extremely slow communication and advertisingProduct was advertised as in stock but I received an email over a week later saying it was back ordered and I needed to wait one to two weeksThe initial purchase confirmation email took a day or two to arrive, which was not confidence-inspiringGetting a confirmation of my attempt to cancel the order took three communications since I checked out as a guestStay away from these guys!

I placed my order 9-15-I checked out as a guest, then later went back and created a loginI never received my confirmation email that I had made the purchaseI checked my account on their site and it says I did not make the purchaseI checked my bank and the money has already been taken from my accountI also contacted customer service and stayed on hold for over minutes and never got connected to anyoneSeems the company is a fraud

Product was never received by the recipient Company doesn't
Respond to email message and always get a voice phone message

My order #***, was placed on November 25, 11:53:AM CSTI was notified via email 11/29/my order was on back orderI notified company I would like to wait for my order 12/6/I was notified via email 12/15/my order was on back order12/22/I requested to cancel and refund my orderI have NOT received my order NOR have I received a refund01/09/I called to follow up with my refund/cancellation of which had not been receivedI received an email confirmation that I would recieve a response shortlyIt is now 02/03/and I have yet to recieve my refund of below orderI would like a full refund for my order:
Your order #***
Placed on November 25, 11:53:AM CST
Item Sku Qty Subtotal
Elite Whey Protein - Buy Get Free Box of Bars!
Buy Elite Whey, Get Box of Elite Bars Free - Choose 2nd Flavor Elite Whey
Elite Whey Snickerdoodle Lb
Buy Elite W

This customers recent order is "closed/complete" within our system at this timeIf the rejection for our response was based off of the care package that has not yet been received, it is because it has not yet been shippedTypically a care package will ship within weeks, as there is a schedule that is followed, therefore this customers box of freebies and samples was to be shipped before this Friday (weeks)We apologize for any confusion, however no specific date was given by us until now; we will have this customers care package shipped out before Friday to the most recent address providedThank you -Supplementwarehouse.com

I ordered $worth of product and was told that most of it was on back order that was a month ago I have not received my items and I have tried several ways to make contact with the company via email and phone and phone seems to be disconnected and no one returns my emails

I ordered some items from this company and never received them, despite being chargedI tried to contact the company multiple times, and was put on hold for minutes and then was hung up onI called recently and the wait was over minutesThey keep emailing me every two weeks saying my order is back ordered for another two weeksThis company is either a scam or just a terrible company

You get your shipment late They promise a refund and you wait I'm STILL waiting But worse is customer service These problems would be solved if they answer their phone/Email VERY disappointed and will never order again

Prior to my most recent order, which was made in October of 2016, I had no experience with supplementwarehouse.com My order was put on backorder, which was fine, but I chose to to be refunded on November I was assured I would be give a full refund It is December 30, and that has not yet happened They took my money and seem unwilling or unable to refund it with zero services or products provided

Sent me protein powder that was past the expiration dateNever again