Supplementwarehouse.com Inc.

I placed an order nearly three weeks ago and was charged for itAfter not receiving any updates whatsoever, submitting an email inquiry, and making calls to customer service that were declined, I only had to wait on hold for almost an hour to be told that I wouldn't get my order until a month after I placed itThe representative also lied about an email being sent to me with this information

This company relied on a manufacturer that had products back ordered for over monthsUpon not receiving the item, I asked for a refundAfter attempts and promises, it never happenedThey committed fraudDo not trust this companyThey do not believe in customer service or truth practices

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11883768, and find that this resolution is satisfactory to me.
Regards,
Scott ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11945189, and find that this resolution is satisfactory to me.
Regards,
Marc P***

We apologize for the unsatisfactory experience of this customerPart of this customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 8/17)Please note it can take up to business days for the refund to processWe believe
that this is unacceptable and we are taking actions to ensure this does not happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, ***

I have ordered from this company several times and have had no issues in last years from themBut now I ordered from them on Dec I have emailed them twice asking about my order and do not get any reply back and they have already charged my account They have told me that my order went back ordered from the manufactureI have been waiting a month and a half and with no product or reply back from this companyI trying calling them and there number has either been changed or disconnectedI requested a refund of my orderSo please do not order anything from themI quess I am going to have to take them to court to get my money back from them

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Evidently this was simply a communication issueThank you for all your help
Regards,
*** ***

I have made multiple attempts to contact this company via email and by phone only to be left on hold and never reach a live person On I placed an order online THe next day my credit card was charged Seven days later, I receive an email saying product was back-ordered I cancelled order the same day and requested a credit to my credit card Three days later, I receive an email stating that I would have to wait business days for them to process the refund plus an additional 3-days for cc company to post My credit card should have never been charged even the item wasn't in stock Today is and my credit card still hasn't been credited I sent them an additional email this past Monday, and today is Friday and no one has responded This is nothing short of a scam I have currently been on hold for minutes with their alleged 'corporate office' being the "first in line for the next available customer service representative Yeah, right

I ordered a product online from SW on 8/6/and elected not to register for an account upon checkout At checkout, the page stated that the order confirmation would be emailed to the e-address I submitted I never received that confirmation I emailed them the same day to find out the order number and to check the status of this order; it is now 8/10/and I have still never received that confirmation nor a response to my inquiry This morning I called their customer service number and was given an automated message that they were unable to answer my call and to direct my questions to their Help Desk online, after which they hung up I went to the Help Desk link on their website and the link is broken "Oops - 440, this page is not found" My checking account was charged for the amount of $for the item I was looking to order, but I want a full refund because of the lack of communication about my order and take my business elsewhere

Order placed on Supplement Warehouse website on January Order # ***Calls where placed numerous times and sent to voice mail and instructed to contact them through emailNo response and no product has arrivedI called again today ay 10am, CST to *** and the number is now disconnectedI paid $for this product

We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 12/9)We believe that this is unacceptable and we are taking actions to ensure this does not
happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to our recent moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better service. One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apology. Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com

I placed an order with supplement warehouse on March
I called weeks later to see what's taking so longI told the person I talk to to just cancel my order and refund me my money she said okay I will have it in days, then I get an email after saying my stuff has shipped out, they gave me a tracking number that was bogus the number wasn't a real tracking numberI've called and emailed him several times after and still nothing,no response.I'm getting very pissed off because I haven't received my $purchase or money back

Ordered product on line December 31, order number *** still have not received iteam have called phone system says they are not taking call and to email them I never get an email back from themI would like my product or a credit back to my charge card It's been days that is to long to wait for productPlease look into this problem with this company Thank you

I ordered items from Supplement Warehouse on 01/11/and my card was charged immediatelyAfter weeks I was curious where my items were so I calledThe message said that nobody was available because they were doing inventoryThe next day I called and again I was not able to get anyone to answer the phoneI thought I might have more luck emailing but it took days for them to respond and when they finally did respond they told me they would research and get back to meThat was business days ago

I placed orders paid by bank card never received products I emailed times no answer phone number they have listed rings off the hook or just cuts off

I placed an order (order # ***)and was debited right awaybut I never received a confirmation email Waited a couple of days and call to see the status of the shipment They told me the shipping would not be before another week so I cancelled the order The customer service representative told me all was good but it would take a certain time before getting my refund weeks after still nothingSince then, I have emailed numerous times without any response Now their phone line and email is not working

Please do not order from this company I placed an online order on December 14th and my credit card was charged at the same time I was told via email approximately December 23rd that the product was on back order They had no date when it would be in stock I subsequently cancelled my order and asked for a refund I received an email response saying they would process my refund but it would take a couple of weeks It has now been SIX WEEKS and I still have not received a refund despite sending the company several emails inquiring about the status They have had my money since 12/14/and I have NOTHING I will never do business with this company

I placed an order with Supplement Warehouse months ago The order had not arrived after a reasonable period, so I cancelled the order, & was told my money would be refunded to my credit card I contacted the company recently & told them I had not received the refund they replied that they would look into it & get back to me shortly nearly wks later, they haven't responded I just tried emailing & calling them at the number on your site The email address is no longer in service & neither is their phone number Have they gone out of business? Will I ever get a refund?

I don't even know where to startI was ordering natural kelp iodine, and the entire process took over monthsThey kept sending me the same automatic response when emailing for help about the orderThen a lawyer got a hold me months after this and still not receiving the product or my money backThe lawyer told me the company closed and I can try to file a claim to get my money back but there is not guaranteedOnly negatives here! The timing, customer service, product I never received, the fact that I MAYBE will get my money back?! This is a mess! Beware of this scamming company!

I placed order on 11/and my credit card was charged on 11/for an order that I have not yet received as of 12/ I called two different numbers times only to hear there is high call volume and I should call back or use website help tab I emailed them on their help tab times with no answer I believe this site is a scam and I cancelled my order Hopefully I'll get my money back A Revdex.com rating of a B- is way to high Complete Failure!