Supplementwarehouse.com Inc.

DO NOT BUY FROM THIS COMPANY!!! I placed an order that sat there for days and it never shippedI asked to cancel the order over days ago and they have yet to refund my moneyThis is the worst customer service I have ever had If you try to call them, there is only one person answering calls and that person is clueless, and if you e-mail, you will never get a replyI placed an order for supplements that cost over $120, I have to wait to get that money back to place an order with a real company which has put me a month backTHE WORST!!!

On August 16th, I placed an order for some supplements on Supplement warehouse in the amount of $I checked out as a guest, but provided them all of my informationThey took the money, but never sent me a confirmation email or a order numberA week and a half later, I received 1/of the things I ordered, but not the other halfThere was a email saying that the product was back ordered, and I could call and request a cancelation request, or a subsitiute itemI've tried calling and emailing them multiple times, to no availThey don't pick up the phone anytime I call, always a automated response that points you to a broken webpageEmailing doesn't help eitherThis has a scam written all over it

I was having some backorder issues, but the customer service rep who spoke to me was able to help me substitute for something comparable and ship it out the same day I calledThey even threw in some samples for the inconvenienceFor a small business, you can't beat their prices!

*** 12/30/
Ship To
Deborah Kravig
Order Total
$
Status
Cancellation Requested
I have tried to call thier toll free and only listed number and it has been disconnectedI have also tried to use their email service and it will not work

I placed an order online with the company on 11/28/On 12/01/my credit card was drafted for the purchase ($66.15)I have not received my orderI called many times to speak to a customer service rep and the phone number is a suspiciousThe C/S phone number puts you on hold and no one ever answers the phoneI sat on the phone for an hour and no one ever answeredI am very upset that I have not received my order and they drafted my accountThe company has very poor business practices and customer service is non existingI want my refund from the companyI will never use them againThis is the first time I have ever had any issues with receiving an order onlineI would not have contacted the Revdex.com had the company answered their customer service phone numberNote - I did sent them an email on their website stating I have not received my order and to refund my cardNo response

I have placed a order trough Supplement Warehouse on August (days ago) and still waiting to hear anything at allI have NOT received a confirmation email about my order not even able to see the status of the order on the websiteThe funds were withdrawn from my account the same day and I am not even sure if the order has been processI have attempt more than calls selecting different options and the message is the same on the automated phone is " due to unusual high call volume we are unable to take your call, sorry for the inconvenience try later"This is the worst customer service I have ever experience, I want to know what is going on and if this business is even real I want the products or my money back since it is above 100$ and I can purchase the product somewhere else

Ordered a large purchase on the 20th of Nov;my daughter managed to get an email response after days that the order was on "hold" up to days pending processing payment of my orderAll well and good, except that the payment had gone through instantaneously with my credit card....sounds like FRAUD to me Tried calling (due to high call demand..blah blah...), writing email both external and internal to their site, and attempted chat All with no contact for the last days Obviously a fake and scam siteAVOID AT ALL COSTOr use at your own risk

They took my money for a product that they didn't even have and didn't even inform me of the situation until a after I filed a complaint that I hadn't received my product in over two weeksIt is now going on two weeks since I requested a refund and they still haven't contacted me back or given me a refund

*** 12/30/
Ship To
Deborah Kravig
Order Total
$
Status
Cancellation Requested
I have tried to call thier toll free and only listed number and it has been disconnectedI have also tried to use their email service and it will not work

I ordered my product on 1/4/and never heard anything from the company, you have to contact them to find out where your order and then I find out it is on back order, that should be stated on the website somewhereSo I cancelled my order on 2/6/after waiting a whole month and I am still waiting on my refund of $This website used to be great but now it has horrible customer serviceI tried to call the contact us number 1-800-545-and it now a non working numberYou can't email them either about any questionsSo there is no way to contact this company now apparently I just want my refund from this company ASAP so I

We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 12/21)We believe that this is unacceptable and we are taking actions to ensure this does not
happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apology. Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com

I placed an order in septemberNever received order but was charged for itAfter months of run around they said they would give me a complete refundweeks later and no refundNow I can't even send an emailEvery phone number for them doesn't workThey just stole my money and I have no way of getting it back

I order some vitamins in the summer of from this website: ***
Here is my information:
Your Credit Memo #***
Order #***
They told me that it was on back order and gave me a password that did not work I tried for months and got the same run around It is clear that they were scamming me In November of 2016, they sent me a "care" package of many small samples, none of which I wanted or would even use I repeatedly asked for a refund, but they ignored me completely
I am enraged by this scam and stealing of my money Over the internet, I heard testimonies of people having the same experience I want 200% of my money back thanks to all the hardship this has caused Trust me, I will never do business with this company again
Please help me!

I placed an order January 4, and today is January 25, I have yet to receive my orderI called twice and also emailedNo one can tell me when my order will be shipped or even if it is back orderedI never got my order or any email or telephone call from Supplement Warehouse

I placed an order online on November 28, it is now December and I still have not received my order I have tried countless times to reach customer service through email and phone, I have never received a response from email or phone Each time I call I am thrown onto a waiting list, I am told there is "unusually high call volume" and will be connected with the first available representative Countless times I have called and waited on this list, I have never been connected to a representative I waited once for minutes because it told me that I was next in line on the phone, still did not speak to anyone So here I am, still have not received my order, and no way to reach customer service

I ordered a product and it has been weeks since it cleared my bank and no productI have called the several times and even tried the cooperate office but you cannot get through bc of high call volume every day and it hangs up on you I have sent emails and no responseI just want my money back so I can purchase else whereI feel like they have stolen my money

In December SW offer buy get 2nd item freeI ordered item, then SW informed me of product was on back orderThen a couple weeks later they informed me that the product was not available and I would be getting a refundI have not received my refund or productI have emailed SW several times but this issue has not been resolved

Purchase made on 11/11/was requested that the back ordered items be cancelled and a refund be issuedAs of today 02/13/you cannot get in contact with SW nor do they have a working phone numberI have not received a refund

The purpose of this complaint is to address the lack service and distrust Supplement Warehouse has provided me during my recent transaction I purchased a product from this company on January 1, 2017, of which my credit card was charged, and have yet to receive my product Numerous attempts via phone and email have been made and response occurred on behalf of Supplement Warehouse I have the order # and purchase receipt
This company has not complied with shipping procedures and I have never received my product I want the company to refund all monies and it needs to go on record with the Revdex.com that is not professional serviceI demand the company respond to my request immediately

Order: ***
order placed December 29th,
Made inquiry on Jan 5th, in which I received a reply that there were no delays
I still have not received any word on my order