Supplementwarehouse.com Inc.

Supplement Warehouse is currently running a scam and stealing money from consumers
They offer all products but after an order is placed and the money is taken, you get an email saying it is back orderedThe product never comesThe few products that are in stock that I have ordered have been delivered only to see they are already expired and visually have gone very, very bad
Currently, I have had separate orders which I had to refund due to out of stock productIt has been weeks since my order (Dec 16, it is now Feb 2), 4-weeks since the refund request and SW Helpdesk will not reply to my requests for an update or to speak with a managerTheir phone number no longer worksHowever they still have it posted online
feel welcome to look at the reviews online for this company, you can see they have s

I placed an order for vitanims in August and received this message shortly after, I agreed to wait and since been trying to call several times only to be disconnected- I have also emailed thier so called helped desk with no help what so everI would like my refund for the vitanims I ordered and be done with this companyI have recieved no further communication from them amd they will not respond
Your order #*** has been updated to: Back Ordered
We apologize for the delay with your order and any inconvenience it may have caused; we want to keep you informed on the status of your orderYour order is backordered by our distributor; we expect it to arrive to our facility within the next 1-weeksOnce your item(s) arrive, we will ship it out immediatelyPlease respond, clarifying if you would like to wait*, or cancel** the backordered item(s)If you do not respond, we will continue to do everything we can to fulfill your order as originally requested! *Substituting for a diff

I don't think this is a real company - they took my money and have not sent my order after weeks They will not answer my e-mails so I have requested a refund After another week -- nothing These people just need to go away!!

I placed an order in septemberNever received order but was charged for itAfter months of run around they said they would give me a complete refundweeks later and no refundNow I can't even send an emailEvery phone number for them doesn't workThey just stole my money and I have no way of getting it back

I placed and order on SW website on 1/8/The total order was $and was taken from credit card on 1/8/After 3weeks, I only received $worth of productsTried to call but kept getting a recording saying they were busy and was unable to answer callI submitted a cancellation and refund on line and received message saying request receivedHere it is 2/14/17, and I have not received anything from themNow their phone number is disconnected, and it appears the website is not taking ordersWe must start a class action lawsuit against Kelly A *** CEO!

I placed an order with this company via their web page on March 15th, After not hearing anything for a week and after that cashed my payment immediately I tried numerous times to call them via their published customer service numberMy goal was to speak to someone to find out when my order will shipWhat I came to fond is that your placed in a continuous phone loop where you cannot reach anyone to speak toI tried this for two days and became further frustratedI finally emailed them only to get the following response:
"We've checked into the status of your order and do not see any unanticipated delays at this timeIf you did not receive a tracking number, you should receive one shortly
Most of our orders do ship in 5-business days and should not ship later than business days; however, delays may occur because of sales surges, promotions, or time in transit between our warehouses and order fulfillment center"
It would be nice to publish this on their webs

I ordered from this company and was informed that I would receive an email with tracking information once my item shipped After a few weeks with no email, I tried to call their customer service line A recorded message informed me that they had too high of call volume and no one could assist me I was referred to check status on their website, which told me nothing I then tried to send an email inquiring on the status of my order and stated if it had not yet been sent out I would like to cancel my order I have still not heard back from anyone regarding status or cancellation I then went on their website again and used the request cancellation link to see if I could cancel my order that way I have still heard nothing back I am inclined to believe this company is no longer in business and they are fraudulently taking people's money with no intention of sending product I have yet to receive correspondence of any kind which would lead me to think otherwise

We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 12/9)We believe that this is unacceptable and we are taking actions to ensure this does not
happen again in the future(Refunded amount of $onlineTransaction ID: "***".) Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better service. One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apology. Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com

I bought some items online November 25th One item I did not receive was told it was on back order, so I waited months, cancelled the back ordered item on January 27th 2017, and have not got my money back yet, I paid for this item months ago, never received it, finally I cancelled it for a refund, which I have not received
I've emailed them no response, and now the email address on their website is invalidSo, I tried to call them and the phone number on their website is invalid

On 2/26/I ordered products from Supplement Warehouse: Life Flo Pure Mango Butter and Life Flo Pure Cocoa Butter, but only the mango was shipped to me and I have yet to receive the cocoaI thought at first that they were maybe being shipped separately, but the receipt I received with my order only mentions the mangoI have an email receipt I received as soon as I ordered them both verifying that I did in fact order both productsAnd my checkings account was charged for bothI tried calling the customer support service, tried both numbersHowever, I was disappointed to find that I was listening to a pre-recorded message being played over and over again and not really, truly, actually being transferred to another number or asked to call back due to a high call volumeI sent an email complaint to their helpdesk or times--explaining how I would either like my order shipped to me or a full refund-- before they finally got around to contacting me a month later on 3/21/to

I ordered Protein Bottles on September and my confirmation order stated it will take days for delivery It also stated "Once your package ships we will send an email with a link to track your order" This has yet to happen I try calling them and can never get through, then I e-mailed them twice and have not yet received a response This company however did charge my credit card, but has failed to deliver me my products I just want what I paid for and to be treated like a customer and not be ignored Please help me

The substitution request(s) this customer made, were not available; If the requested item is not available, no changes will be madeNo changes were made this to customers orderThe order is listed as backordered, and will ship as soon as possible; if this customer no longer wishes to wait for
shipment, they can cancel their order at any time to receive a full refund

I placed an order on Jan over the internet with this companyThat day my cc was charged $ I emailed them the week of Jan asking when my order will ship They responded business days from placing the order It never shipped I canceled the order via their website on Jan 20, asking for my money back and their policy states it takes business days to process a return - that would be Jan I emailed them on Jan 27th to follow up and be sure that I would received my refund I received a response that same day - Jan 27th stating they would look into it Today is Feb and I have emailed them two more times since then asking for my money back and I am getting zero response from them

This is the second time I have purchsed a product from SW and it was late once againMy first order was on July and I did not receive the order until July I kept emailing and attempting to call to try to see where my product is of course no one answeredSo I ordered again, when honestly I shouldnt have since my last experience, I placed my order on September I gave them the benefit of the doubt since it was placed on a Sunday that maybe Monday they would see my order and fill it by WednesdayI checked my account it wasn't even printedI check again Friday they FINALLY printed my order, then I check this past Monday and today Tuesday and nothingI tried to call again today I get a hold of someone in the store the guy was rude saying he doesnt deal with shipping and hung up on me I call back and I get placed on a minute hold, while on hold I emailed them but still did not get a response; after waiting minutes I finally gave upI just want my product shipped to me and I will never dealwith this company again

I placed an order at the end of December On January 3, the money was removed from my accountI have called several times at different numbers that is provided for the companyIf I call after 5:00pm I get a response all representing are busyIf I call earlier of the numbers calls through but then disconnects the other number never rings through

We had placed an order on 10/After finally getting package on the 31st I noticed that there was a missing productI reached out to support and informed them of the missing productIt was a two pack and was only shipped a single pack which was a different skuAfter talking to support and asking when they were sending me the rest of the orderThey explained that they did not know for sureI said how can you hold my money for something that you dont have and just ship out a different productThe csr said that we got the right itemShe said that there is nothing that can be doneI asked to speak to a supervisor and she immediately put me on hold and transferred me to an answering machineI tried to call back and had a response back that said that they were unable to take my requestAfter being hold for nearly minutes and working with their help desk they are not being much help

I ordered from Supplement Warehouse on Oct - almost a full month agoThey charged my credit card immediately, but never shipped out the itemI tried calling them numerous times - most of the times I tried I got a message that their customer service reps are too busy and cannot take my call at this timeSome of the times that I called I waited on hold for over and hour and still did not get to speak to a customer service repOnce I actually got a rep and she said that they just moved and are still unpacking so it will take a little longer to ship the item, but it WILL ship within business days of the order placementWellthe order never shippedOn Nov 3, I got an email in response to an inquiry I submitted via their website regarding the status of my orderThe email stated: "We've checked into the status of your order and do not see any unanticipated delays at this time"
Then, on Nov I got another email stating that the order has been updated to backordered and wil

Ordered on 11/21, money taken right out Never received anything at all Cancelled my order and as of 12/still no refund even though they said it would be processed within days Getting sick of tracking this

WARNINGDO NOT PURCHASE FROM> ITS A TRAP!!!THIS SUPPOSED COMPANY IS NOT REALI ordered a product and never received item but was charged for item immediatelyAt the time, they were very difficult to get thru to via their customer service numberReceived a bogus explanation that my item was on backorder and that I would be getting it soonNever happenedWhen I tried calling to look into my order the customer service number is now "is a non working number" there are no other alternate numbers listed on siteStates they moved to Milwaukee, WI and that number "is no longer working either" at that point in time I knew something wasn't rightI tried sending a message to their help desk and that came back as message failed as the recipients (being them) has been deactivatedSO there I sat like a sitting duck..Its like they literally disappeared and took my money, left me hanging and theres no one to even file a complaint to within this crooked companyThe site is still on the internet which scares me because they are probably doing this to more people as we speakI had to reach out to my financial institution to dispute charge etc and they assisted meI want to prevent this from happening to someone else

I placed separate orders for large containers of protein powder that was being liquidated for $each I did not realize the product was being sold with an out of date expiration code One product has a very large amount of sugar in it I tried both products and felt hill the stomachache and had a problem digesting this product I emailed the company today in order to obtain a $credit for the order either refund or credit for a future purchase I do not believe I should have some product back in the company is applying restriction saying it cannot be returned because the products had been opened I am not seeking additional damages to to a stomach ache but would like only my money refunded to me