[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, nothing was done on this until I had filed a complaint with the Revdex.com Regards, Phil ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.We do not accept Supplemental Warehouse’s response because they are falsely claiming that they have issued a full refund They have still failed to credit the credit card that they immediately charged the order against long ago, even though they should have known that the product was not in stock to ship Now they are being untruthful to the Revdex.com as well as us, hoping we do not notice or check Unfortunately for them, I just checked my Visa account and there is no pending or processed charge for a full credit from the companyThey have repeatedly denied our request for a refund We will be filing a complaint with Chase Visa, requesting a chargeback to get our money back, and filing many other complaints about this company with many regulatory agencies and websites My legal training will help me with this processThis company is truly a scam operation and should be stopped Regards, [redacted] ***
I never received the supplement I purchased even though my credit card was charged I asked for a refund and they will not accept any emails The phone is not in service
I placed an order online November 15th I only received 1/of my order and was notified the rest was on back order January 19th I still had not received the rest of my order therefore requested a refund Upon my request I received an email stating it would take up to business days to receive my refund February 6, business days later I have not received my refund, any notification from this company nor have they offered anything to compensate for this inconvenience Do not use this company for your
I place an order with Supplementwarehouse.com on 7/15/My order number is [redacted] On 7/21/2016, I received an email stating that the item I ordered is out of stock but they expect it to be back in stock within weeksOn 8/4/2016, I received another email, identical to the one beforeItem is out of stock, is expected to be back in stock within weeksI emailed them back that day asking if they will refund the entire the amount plus shipping that I was chargedI never received a response back from themOn 8/12/16, I sent them a message on their website asking that they refund the money that I had paidStill, no response, I tried reaching out to them by phone 8/15/and 8/16/several times throughout each day and everytime there is an automated message stating they are experiencing to high of call volume to take my call, try again later and then it automatically disconnects the call
After 3 weeks I have still not received my order nor have I been able to reach anyone at the business for any answers. Ive tried emailing and calling with no luck. They did charge the order to my credit card though.
We apologize for the unsatisfactory experience of this customer, and any lack of communication this customer receivedPart of this customers order was delayed beyond our policy allowances and we believe that this is unacceptableWe are taking actions to ensure this does not happen again in the futureWe do show that this customer's order has been completely fulfilled at this timeThe initial order was placed on 6/25/and partially shipped out on 6/28/16, and the back-ordered portion was shipped on 7/21/however the tracking shows as lost in transitWe were not aware of this issue until now; we have issued a refund for the missing product(s), and partial shipping - a refund of $Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communicationWe too are not satisfied with consumers not receiving a prompt call back/email when they are promised followupWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
I placed an order on December 13th Two weeks later received an email that my order was on back order and would be notified when it became available, however they took my money out of my account right away Two more weeks and I still hear nothingAt this point I'm frustrated and call to cancel my orderI sat on hold for minutes and then someone picked up and
You get your shipment late They promise a refund and you wait I'm STILL waiting But worse is customer service These problems would be solved if they answer their phone/Email VERY disappointed and will never order again
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
I placed an order with them in the beginning of November I waited weeks for it to ship and during that time I kept emailing them and they simply said "it will be shipping out immediately"Then I an email stating it was back ordered after they had already told me it was ready to shipThen when I asked for a refund (approximately times before they responded ) they said they would refund me immediatelyThat was a week and a half ago I have emailed every day asking for my refund with no responseThey took the money from me immediately, yet won't give it backI am completely at my wit's end with them and am now taking it to you Thank you
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowancesWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.The customer’s order (Order # [redacted] ) has since been shipped and we show the status as Delivered / ClosedThe package left our facility on 4/and shows as delivered to the address provided.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; this customer was emailed on 4/in regards to the back-orderWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better service(http://www.supplementwarehouse.com/contact.asp)One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apology.Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
I requested a cancellation of my online order after the company said items were back ordered (which I was told three weeks after my order had be submitted) I was told that upon cancellation I would receive my refund in six business days I cancelled my order on January 10, It is now January 25, and I cannot get this business to respond to my repeated emails Phone calls are not possible as I am told each time I call that they are, "unable to take my call at this time." The line is then disconnected It has now been business days from the time I cancelled my order, and I have not heard a word from this business No one responds to my email
I placed an order for Sovereign Silver Bio-Active Hydrosol 16oz on January 13, and have not received it yetI tried contacting customer service three times thru email and have received no response; I also called the customer service and can't get anyone on the line to talk to meI just want what I ordered
Order placed on Supplement Warehouse website on 16 January 2017. Order # [redacted] . Calls where placed numerous times and sent to voice mail and instructed to contact them through email. No response and no product has arrived. I called again today ay 10am, CST to [redacted] and the number is now disconnected. I paid $35.94 for this product.
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 12/28)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to the holidaysWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
I placed a simple order from Supplement Warehouse on May As of June it was not shippedOf course, they charged the credit card immediatelyI called to cancel the order and was on hold for minutesTheir system gives a countdown of estimated wait times which started at minutesThe representative was rude, said I would get a refund and hung up on meI have a bad feeling I will have to pursue this matter further
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, nothing was done on this until I had filed a complaint with the Revdex.com Regards, Phil ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.We do not accept Supplemental Warehouse’s response because they are falsely claiming that they have issued a full refund They have still failed to credit the credit card that they immediately charged the order against long ago, even though they should have known that the product was not in stock to ship Now they are being untruthful to the Revdex.com as well as us, hoping we do not notice or check Unfortunately for them, I just checked my Visa account and there is no pending or processed charge for a full credit from the companyThey have repeatedly denied our request for a refund We will be filing a complaint with Chase Visa, requesting a chargeback to get our money back, and filing many other complaints about this company with many regulatory agencies and websites My legal training will help me with this processThis company is truly a scam operation and should be stopped Regards, [redacted] ***
I never received the supplement I purchased even though my credit card was charged I asked for a refund and they will not accept any emails The phone is not in service
I placed an order online November 15th I only received 1/of my order and was notified the rest was on back order January 19th I still had not received the rest of my order therefore requested a refund Upon my request I received an email stating it would take up to business days to receive my refund February 6, business days later I have not received my refund, any notification from this company nor have they offered anything to compensate for this inconvenience Do not use this company for your
I place an order with Supplementwarehouse.com on 7/15/My order number is [redacted] On 7/21/2016, I received an email stating that the item I ordered is out of stock but they expect it to be back in stock within weeksOn 8/4/2016, I received another email, identical to the one beforeItem is out of stock, is expected to be back in stock within weeksI emailed them back that day asking if they will refund the entire the amount plus shipping that I was chargedI never received a response back from themOn 8/12/16, I sent them a message on their website asking that they refund the money that I had paidStill, no response, I tried reaching out to them by phone 8/15/and 8/16/several times throughout each day and everytime there is an automated message stating they are experiencing to high of call volume to take my call, try again later and then it automatically disconnects the call
After 3 weeks I have still not received my order nor have I been able to reach anyone at the business for any answers. Ive tried emailing and calling with no luck. They did charge the order to my credit card though.
In December SW offer buy get 2nd item freeI
We apologize for the unsatisfactory experience of this customer, and any lack of communication this customer receivedPart of this customers order was delayed beyond our policy allowances and we believe that this is unacceptableWe are taking actions to ensure this does not happen again in the futureWe do show that this customer's order has been completely fulfilled at this timeThe initial order was placed on 6/25/and partially shipped out on 6/28/16, and the back-ordered portion was shipped on 7/21/however the tracking shows as lost in transitWe were not aware of this issue until now; we have issued a refund for the missing product(s), and partial shipping - a refund of $Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communicationWe too are not satisfied with consumers not receiving a prompt call back/email when they are promised followupWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
I placed an order on December 13th Two weeks later received an email that my order was on back order and would be notified when it became available, however they took my money out of my account right away Two more weeks and I still hear nothingAt this point I'm frustrated and call to cancel my orderI sat on hold for minutes and then someone picked up and
terrible customer service,,,never answer phone calls,,always busy it saysdelivery is awful weeks before item is sent out
You get your shipment late They promise a refund and you wait I'm STILL waiting But worse is customer service These problems would be solved if they answer their phone/Email VERY disappointed and will never order again
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
I placed an order with them in the beginning of November I waited weeks for it to ship and during that time I kept emailing them and they simply said "it will be shipping out immediately"Then I an email stating it was back ordered after they had already told me it was ready to shipThen when I asked for a refund (approximately times before they responded ) they said they would refund me immediatelyThat was a week and a half ago I have emailed every day asking for my refund with no responseThey took the money from me immediately, yet won't give it backI am completely at my wit's end with them and am now taking it to you Thank you
My order # [redacted] , was placed on November 25, 11:53:AM CSTI was notified
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowancesWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.The customer’s order (Order # [redacted] ) has since been shipped and we show the status as Delivered / ClosedThe package left our facility on 4/and shows as delivered to the address provided.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; this customer was emailed on 4/in regards to the back-orderWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better service(http://www.supplementwarehouse.com/contact.asp)One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apology.Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
I requested a cancellation of my online order after the company said items were back ordered (which I was told three weeks after my order had be submitted) I was told that upon cancellation I would receive my refund in six business days I cancelled my order on January 10, It is now January 25, and I cannot get this business to respond to my repeated emails Phone calls are not possible as I am told each time I call that they are, "unable to take my call at this time." The line is then disconnected It has now been business days from the time I cancelled my order, and I have not heard a word from this business No one responds to my email
I placed an order for Sovereign Silver Bio-Active Hydrosol 16oz on January 13, and have not received it yetI tried contacting customer service three times thru email and have received no response; I also called the customer service and can't get anyone on the line to talk to meI just want what I ordered
Order placed on Supplement Warehouse website on 16 January 2017. Order # [redacted] . Calls where placed numerous times and sent to voice mail and instructed to contact them through email. No response and no product has arrived. I called again today ay 10am, CST to [redacted] and the number is now disconnected. I paid $35.94 for this product.
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 12/28)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to the holidaysWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
I placed a simple order from Supplement Warehouse on May As of June it was not shippedOf course, they charged the credit card immediatelyI called to cancel the order and was on hold for minutesTheir system gives a countdown of estimated wait times which started at minutesThe representative was rude, said I would get a refund and hung up on meI have a bad feeling I will have to pursue this matter further