This customers order was already refunded, and is considered complete/closed within our systemWe urge the customer to contact their bank or credit card company for further information and confirmation if neededRefunded amount of $onlineTransaction ID: " [redacted] " Thank you
This complaint has been satisfied by supplementwarehouse.com with the issue of the credit for the non-shipped items to my credit card I appreciate your intervention in this matter and for that I sincerely thank you Any questions please contact me.***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately the back-order portion has been cancelled and we have issued a full credit for the items we were unable to shipWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and free-bees as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
I ordered a product they offered on there website several weeks agoThey made it look like they had it in stock by having other products labeled unavialable, but this one wasn'tAfeter I ordered it I was billed for it and the shipping costThen several days later they sent me a notice saying they didn't have it but they could send me something else instead or it will be available in weeksI sent them an email asking for a reply and received noneThen after two weeks I called to see what was going on and was told they dont even know when they are getting the product inI then told them I want my money back and the lady said I would get it and part of my shipping backI received a refund for the product but not the shippingI then went online to find out how much shipping should have costed for the other products ordered and could see I was considerably over chargedWhen I did call the lady acted as though it was my fault I assumed they had the product they sold when the did n
I placed an order on December 30, 2016, that I never receivedAfter calling to follow up, I was notified that the product was on back orderThis occurred on January At that time, I requested the order be canceled and a refund issuedI have yet to receive confirmation of cancellation or a refund
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 1/20)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
SupplementWarehouse.com is billing people, taking their money and not shipping out the products Their customer service is non-existent, and they do not return emails nor answer phone calls I have called three times and emailed five, in the last three weeksTheir are NUMEROUS complaints on their Instagram page from customers in the same scammed postilion as I am
I placed an order with this company via their web page on March 15th, After not hearing anything for a week and after that cashed my payment immediately I tried numerous times to call them via their published customer service numberMy goal was to speak to someone to find out when my order will shipWhat I came to fond is that your placed in a continuous phone loop where you cannot reach anyone to speak toI tried this for two days and became further frustratedI finally emailed them only to get the following response: "We've checked into the status of your order and do not see any unanticipated delays at this timeIf you did not receive a tracking number, you should receive one shortly Most of our orders do ship in 5-business days and should not ship later than business days; however, delays may occur because of sales surges, promotions, or time in transit between our warehouses and order fulfillment center" It would be nice to publish this on their webs
I purchased a couple products from supplement warehouse on January My card was immediately charged for the productsIt is now February 8th and I still haven't received what I was barged forTried calling the business using three different
I have been ordering with them for years and I'm the past 2-years their attentiveness and customer service has plummetedJust recently (well almost two weeks now and still waiting) for example I placed an order for three items (October 12, 2016)I never got a follow up email with tracking number as they promised until I sent a very nasty emailEven then the tracking number wasn't incorrect! Not only that it was for only one item in my order and it was delivered days after I ordered itI didn't receive it until October I am still waiting on the remainder of my order which I placed almost weeks agoI have sent emails and called numerous times to a toll free number that literally tells me the representatives are too busy to answer and the line hangs up on youAll I really want is some type of update, anything reallyToday is October and I have yet to receive or get any type of update on the remainder of my orderJust here waiting in limboThey are completely unprofessional incompetent and I will NEVER do business with them EVER AGAIN!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As instructed, the customer has contacted your help desk via e-mail on 2/2/requesting the billing changes and re-submission of the refund check Regards, Chrystal [redacted]
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and we believe that this is unacceptableWe are taking actions to ensure this does not happen again in the future.We do show that this customer's order has been completely fulfilled at this timeThe initial order was sent out on 3/29/and the back-ordered portion was shipped on 4/21/2016.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we were experiencing at that timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowancesWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.The customer’s order (Order # [redacted] ) has since been shipped and we show the status as Delivered / ClosedThe package left our facility on 3/and shows as delivered to the address provided on 3/Most orders do ship within the allotted daysThis customer’s previous order did ship within that time frameWe show order # [redacted] , placed on 1/4/and shipped out of our facility 1/9/Typically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better servicePlease note though that our customer support team is answering phones during the times of 9am and 5pm CST as stated on our policies page and contact us pageWe are not set up to accept calls at 4am at this point in time, though 24-customer support is a long term goal (http://www.supplementwarehouse.com/contact.asp) We have made a few changes to the prompt system to hopefully eliminate any confusionWe do have two retail locations that we encourage customers to contact if they are experiencing issues online and cannot get through on either of the lines provided, 1-800-545-or 414-777-Contact information for the store is listed on our contact us page ((http://www.supplementwarehouse.com/contact.asp)One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and free-bees as a token of our apology.Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
The company boasts on their quick shipping and hour customer service responsesI spent nearly $dollars and nearly a week later my order hasn't even shippedFour days since my original inquiry and they haven't responded to my questionI won't be spending my money here anymore
The company identified has not credited my account on a cancellation of shipment, plus the substitute product on exchange has not been deliveredHere is a copy of the
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
This customers order was already refunded, and is considered complete/closed within our systemWe urge the customer to contact their bank or credit card company for further information and confirmation if neededRefunded amount of $onlineTransaction ID: " [redacted] " Thank you
This complaint has been satisfied by supplementwarehouse.com with the issue of the credit for the non-shipped items to my credit card I appreciate your intervention in this matter and for that I sincerely thank you Any questions please contact me.***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately the back-order portion has been cancelled and we have issued a full credit for the items we were unable to shipWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and free-bees as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
I ordered a product they offered on there website several weeks agoThey made it look like they had it in stock by having other products labeled unavialable, but this one wasn'tAfeter I ordered it I was billed for it and the shipping costThen several days later they sent me a notice saying they didn't have it but they could send me something else instead or it will be available in weeksI sent them an email asking for a reply and received noneThen after two weeks I called to see what was going on and was told they dont even know when they are getting the product inI then told them I want my money back and the lady said I would get it and part of my shipping backI received a refund for the product but not the shippingI then went online to find out how much shipping should have costed for the other products ordered and could see I was considerably over chargedWhen I did call the lady acted as though it was my fault I assumed they had the product they sold when the did n
I placed an order on December 30, 2016, that I never receivedAfter calling to follow up, I was notified that the product was on back orderThis occurred on January At that time, I requested the order be canceled and a refund issuedI have yet to receive confirmation of cancellation or a refund
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 1/20)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
SupplementWarehouse.com is billing people, taking their money and not shipping out the products Their customer service is non-existent, and they do not return emails nor answer phone calls I have called three times and emailed five, in the last three weeksTheir are NUMEROUS complaints on their Instagram page from customers in the same scammed postilion as I am
I placed an order with this company via their web page on March 15th, After not hearing anything for a week and after that cashed my payment immediately I tried numerous times to call them via their published customer service numberMy goal was to speak to someone to find out when my order will shipWhat I came to fond is that your placed in a continuous phone loop where you cannot reach anyone to speak toI tried this for two days and became further frustratedI finally emailed them only to get the following response: "We've checked into the status of your order and do not see any unanticipated delays at this timeIf you did not receive a tracking number, you should receive one shortly Most of our orders do ship in 5-business days and should not ship later than business days; however, delays may occur because of sales surges, promotions, or time in transit between our warehouses and order fulfillment center" It would be nice to publish this on their webs
Purchase made on 11/11/was requested that the back ordered items be
I purchased a couple products from supplement warehouse on January My card was immediately charged for the productsIt is now February 8th and I still haven't received what I was barged forTried calling the business using three different
My order
I have been ordering with them for years and I'm the past 2-years their attentiveness and customer service has plummetedJust recently (well almost two weeks now and still waiting) for example I placed an order for three items (October 12, 2016)I never got a follow up email with tracking number as they promised until I sent a very nasty emailEven then the tracking number wasn't incorrect! Not only that it was for only one item in my order and it was delivered days after I ordered itI didn't receive it until October I am still waiting on the remainder of my order which I placed almost weeks agoI have sent emails and called numerous times to a toll free number that literally tells me the representatives are too busy to answer and the line hangs up on youAll I really want is some type of update, anything reallyToday is October and I have yet to receive or get any type of update on the remainder of my orderJust here waiting in limboThey are completely unprofessional incompetent and I will NEVER do business with them EVER AGAIN!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As instructed, the customer has contacted your help desk via e-mail on 2/2/requesting the billing changes and re-submission of the refund check Regards, Chrystal [redacted]
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and we believe that this is unacceptableWe are taking actions to ensure this does not happen again in the future.We do show that this customer's order has been completely fulfilled at this timeThe initial order was sent out on 3/29/and the back-ordered portion was shipped on 4/21/2016.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we were experiencing at that timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowancesWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.The customer’s order (Order # [redacted] ) has since been shipped and we show the status as Delivered / ClosedThe package left our facility on 3/and shows as delivered to the address provided on 3/Most orders do ship within the allotted daysThis customer’s previous order did ship within that time frameWe show order # [redacted] , placed on 1/4/and shipped out of our facility 1/9/Typically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better servicePlease note though that our customer support team is answering phones during the times of 9am and 5pm CST as stated on our policies page and contact us pageWe are not set up to accept calls at 4am at this point in time, though 24-customer support is a long term goal (http://www.supplementwarehouse.com/contact.asp) We have made a few changes to the prompt system to hopefully eliminate any confusionWe do have two retail locations that we encourage customers to contact if they are experiencing issues online and cannot get through on either of the lines provided, 1-800-545-or 414-777-Contact information for the store is listed on our contact us page ((http://www.supplementwarehouse.com/contact.asp)One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and free-bees as a token of our apology.Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
The company boasts on their quick shipping and hour customer service responsesI spent nearly $dollars and nearly a week later my order hasn't even shippedFour days since my original inquiry and they haven't responded to my questionI won't be spending my money here anymore
The company identified has not credited my account on a cancellation of shipment, plus the substitute product on exchange has not been deliveredHere is a copy of the
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Product was never received by the recipient Company doesn't Respond to email message and always get a voice phone message