On August 16th, I placed an order for some supplements on Supplement warehouse in the amount of $I checked out as a guest, but provided them all of my informationThey took the money, but never sent me a confirmation email or a order numberA week and a half later, I received 1/of the things I ordered, but not the other halfThere was a email saying that the product was back ordered, and I could call and request a cancelation request, or a subsitiute itemI've tried calling and emailing them multiple times, to no availThey don't pick up the phone anytime I call, always a automated response that points you to a broken webpageEmailing doesn't help eitherThis has a scam written all over it
I placed an order and did not receive all of itI was told the rest would ship out within the next week and It has been weeks and I still have not received itI tried to contact this company via phone and email and did not receive a responseI have already been charged for the full order despite not receiving it
On January 11, I decided to try and use a new website to order my whey proteinI made a purchase and was given order #: [redacted] I was told to wait business days for shippingNow it is Jan 31, and no productI have tried calling [redacted] multiple times at all hours of operation and each time have been told there are high call volumes and they are unable to respondI have emailed the company also per the instructions from the automated message and no responseIncredibly awful company who plans on stealing your money instead of shipping productThey truly should be shut down
I don't know how many thousands of dollars I've spent with Supplement Warehouse over the years but I'll never spend another cent!!! After over an hour on the phone on hold, I'm told after not receiving ANY contact for weeks the products I had ordered (in replacement of products I had ordered weeks earlier and never received as they were not in stock) were also not in stock!!!! It took ME chasing them AGAIN to find this out! The worst part of this is their website showed both sets of products were in stockOver the past months I have received incomplete products (shaking cups without the mixing utensil) and when I emailed the team at SW querying my order I received sporadic and sarcastic responses - again, two or three weeks after my initial enquiryIn addition to this they replied that 'this batch didn't come with the mixing utensil'I feel this is a MINOR detail customers should be made aware ofI gave up on email communication but when I tried to call their prompts did not work and eventually when they did I was always on hold for at least a half hourI'm sorry but this is simply no way to treat ANY customer let alone loyal customers who spend thousandsI was left shaking my head today when after minutes I finally spoke with a representative who informed me there are only TWO employees on the SW team designated to respond to ALL emails and phone callsIt's and this level of service (or more accurate disservice) is beyond unacceptable! There are other sites out there girls and guys, you don't want to waste all your hard work and time dealing with amateurs like Supplement Warehouse!
I ordered a product and it has been weeks since it cleared my bank and no productI have called the several times and even tried the cooperate office but you cannot get through bc of high call volume every day and it hangs up on you I have sent emails and no responseI just want my money back so I can purchase else whereI feel like they have stolen my money
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I placed an order online with the company on 11/28/On 12/01/my credit card was drafted for the purchase ($66.15)I have not received my orderI called many times to speak to a customer service rep and the phone number is a suspiciousThe C/S phone number puts you on hold and no one ever answers the phoneI sat on the phone for an hour and no one ever answeredI am very upset that I have not received my order and they drafted my accountThe company has very poor business practices and customer service is non existingI want my refund from the companyI will never use them againThis is the first time I have ever had any issues with receiving an order onlineI would not have contacted the Revdex.com had the company answered their customer service phone numberNote - I did sent them an email on their website stating I have not received my order and to refund my cardNo response
Order: [redacted] order placed December 29th, Made inquiry on Jan 5th, in which I received a reply that there were no delays I still have not received any word on my order
Purchased online on September 6thProcessed on September 9thNo notification of shippingAttempted contact twice via website and once via emailNo response to any contactStill have not received the product as of September 25thStay far away
I have recently ordered a protein powder supplement for my sister as a Christmas present and in a matter of weeks, On December 15th, 2016, I've received an email that the product is back-ordered and should be in the warehouse in a matter of a few weeks, but near Christmas Day, I've yet received another email that the order is STILL back-ordered, and by the end of January 2017, I've received a legal notice stating that the online company is no longer operating I knew by that time, it is too late to get a refund from the credit card company, and I wasn't very happy I'm now in the process in filing a proof of claim and hoping to get my money back! I would give this company ZERO stars for fraudulent business conducted and for scamming Thank goodness they were out of business! AN ABSOLUTE NIGHTMARE!
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 9/27)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to our moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
I ordered supplements from this site and I have ordered from them in the past days had past by and no delivery came so I called them and they said they product I ordered they did not have in stock, but failed to inform me in the days that they were out of the product until I called them So I told them to cancel the order all together and refund my money and they said they will cancel my order and refund my money with days, but will send me an email confirming the cancellation immediately m, but I never received the email Since then I have been calling them and they will not answer any calls This is not acceptable with me, they are theives
Placedan online order at supplementwarehouse.com on Oct17th, and my bank processed the transaction on Oct18th, for $for three productsI received an email when the order was placedIt has been days and I have not received any shipping confirmationTheir website states most orders ship in hoursI attempted to call their customer service line twiceIt says my call cannot be taken and then disconnectsTheir corporate office does not answerI sent two messages via their online helpdesk which noone has respondedI also sent a message to their Facebook messenger account with also no replyI contacted the actual store who told me the store could not tesolve any online issuesI would simply like the products I ordered or a refund
We apologize for the unsatisfactory experience of this customerPart of this customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issuedWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureTwo credit memos were issued as of earlier today, totaling the amount of $71.48; please note it can take up to business days to appear on the customers account.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com [redacted] ***
Ordered a large purchase on the 20th of Nov;my daughter managed to get an email response after days that the order was on "hold" up to days pending processing payment of my orderAll well and good, except that the payment had gone through instantaneously with my credit card....sounds like FRAUD to me Tried calling (due to high call demand..blah blah...), writing email both external and internal to their site, and attempted chat All with no contact for the last days Obviously a fake and scam siteAVOID AT ALL COSTOr use at your own risk
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I only except this as it wasn't until I complaint to the Revdex.com and it went out nationwide that they finally contacted me and told me they haven't bothered to ship my goods because something was all backorder, which they could've easily told me in any of the dozens of emails I sent to them asking why my order has not shipped! They have Absolutely horrible customer service, the numbers go nowhereIt makes no sense that they cannot be polite and answer all my emails begging them to tell me why they charged my card For items they don't have I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
We apologize for the unsatisfactory experience of this customer. This customers order was shipped within our policy allowances, however the customer chose to do a return of the product, and it was shipped back to us. We have verified that a refund was successfully issued for the returned product in... question, and we have notified the customer to contact their bank or credit card company directly to follow up. Here is a copy of the refund information that was also emailed directly to this customer: Date/Time: 16-Mar-2016 Transaction ID: [redacted] Reference Transaction ID: [redacted] Transaction Status: Refund Total USD ($54.99) Payment Method: Visa XXXX [redacted] An additional refund of $10.02 (total shipping charge) was issued as of today, 5/11/16 for any further inconvenience; normally shipping charges are not refunded for returns, as per our posted policies for returns. This can take up to 6 business days to appear on the customers account. Again, we urge this customer to contact their bank or credit card company to follow up, as we have issued the refund and are no longer holding any funds.One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apology. Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
I placed an order for products on Dec05, for $I received of the products shortly after that, but was told others were on back-order & it would be weeks before they knew if they could ship them to me, or if they would refund meSince I didn't need them right away, initially I was okay with a week waitHowever, it is now Feb06, & NOTHING!!! I have contacted them several times via email and via phone (like 15-times), only to not get any response, OR the times someone did answer (time by phone, 2x by email) that my refund was on it's wayTo date, NO refund has ever been sentNEVER ORDER FROM THIS COMPANY! Now I tried calling today & all their
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issuedWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we were experiencing at that timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better service(http://www.supplementwarehouse.com/contact.asp)One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
On August 16th, I placed an order for some supplements on Supplement warehouse in the amount of $I checked out as a guest, but provided them all of my informationThey took the money, but never sent me a confirmation email or a order numberA week and a half later, I received 1/of the things I ordered, but not the other halfThere was a email saying that the product was back ordered, and I could call and request a cancelation request, or a subsitiute itemI've tried calling and emailing them multiple times, to no availThey don't pick up the phone anytime I call, always a automated response that points you to a broken webpageEmailing doesn't help eitherThis has a scam written all over it
I placed an order and did not receive all of itI was told the rest would ship out within the next week and It has been weeks and I still have not received itI tried to contact this company via phone and email and did not receive a responseI have already been charged for the full order despite not receiving it
On January 11, I decided to try and use a new website to order my whey proteinI made a purchase and was given order #: [redacted] I was told to wait business days for shippingNow it is Jan 31, and no productI have tried calling [redacted] multiple times at all hours of operation and each time have been told there are high call volumes and they are unable to respondI have emailed the company also per the instructions from the automated message and no responseIncredibly awful company who plans on stealing your money instead of shipping productThey truly should be shut down
I don't know how many thousands of dollars I've spent with Supplement Warehouse over the years but I'll never spend another cent!!! After over an hour on the phone on hold, I'm told after not receiving ANY contact for weeks the products I had ordered (in replacement of products I had ordered weeks earlier and never received as they were not in stock) were also not in stock!!!! It took ME chasing them AGAIN to find this out! The worst part of this is their website showed both sets of products were in stockOver the past months I have received incomplete products (shaking cups without the mixing utensil) and when I emailed the team at SW querying my order I received sporadic and sarcastic responses - again, two or three weeks after my initial enquiryIn addition to this they replied that 'this batch didn't come with the mixing utensil'I feel this is a MINOR detail customers should be made aware ofI gave up on email communication but when I tried to call their prompts did not work and eventually when they did I was always on hold for at least a half hourI'm sorry but this is simply no way to treat ANY customer let alone loyal customers who spend thousandsI was left shaking my head today when after minutes I finally spoke with a representative who informed me there are only TWO employees on the SW team designated to respond to ALL emails and phone callsIt's and this level of service (or more accurate disservice) is beyond unacceptable! There are other sites out there girls and guys, you don't want to waste all your hard work and time dealing with amateurs like Supplement Warehouse!
I ordered a product and it has been weeks since it cleared my bank and no productI have called the several times and even tried the cooperate office but you cannot get through bc of high call volume every day and it hangs up on you I have sent emails and no responseI just want my money back so I can purchase else whereI feel like they have stolen my money
Do not order from this site. I have been waiting a month for my order and it still has not arrived.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I placed an order online with the company on 11/28/On 12/01/my credit card was drafted for the purchase ($66.15)I have not received my orderI called many times to speak to a customer service rep and the phone number is a suspiciousThe C/S phone number puts you on hold and no one ever answers the phoneI sat on the phone for an hour and no one ever answeredI am very upset that I have not received my order and they drafted my accountThe company has very poor business practices and customer service is non existingI want my refund from the companyI will never use them againThis is the first time I have ever had any issues with receiving an order onlineI would not have contacted the Revdex.com had the company answered their customer service phone numberNote - I did sent them an email on their website stating I have not received my order and to refund my cardNo response
Order: [redacted] order placed December 29th, Made inquiry on Jan 5th, in which I received a reply that there were no delays I still have not received any word on my order
Purchased online on September 6thProcessed on September 9thNo notification of shippingAttempted contact twice via website and once via emailNo response to any contactStill have not received the product as of September 25thStay far away
I have recently ordered a protein powder supplement for my sister as a Christmas present and in a matter of weeks, On December 15th, 2016, I've received an email that the product is back-ordered and should be in the warehouse in a matter of a few weeks, but near Christmas Day, I've yet received another email that the order is STILL back-ordered, and by the end of January 2017, I've received a legal notice stating that the online company is no longer operating I knew by that time, it is too late to get a refund from the credit card company, and I wasn't very happy I'm now in the process in filing a proof of claim and hoping to get my money back! I would give this company ZERO stars for fraudulent business conducted and for scamming Thank goodness they were out of business! AN ABSOLUTE NIGHTMARE!
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 9/27)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to our moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
I ordered supplements from this site and I have ordered from them in the past days had past by and no delivery came so I called them and they said they product I ordered they did not have in stock, but failed to inform me in the days that they were out of the product until I called them So I told them to cancel the order all together and refund my money and they said they will cancel my order and refund my money with days, but will send me an email confirming the cancellation immediately m, but I never received the email Since then I have been calling them and they will not answer any calls This is not acceptable with me, they are theives
Placedan online order at supplementwarehouse.com on Oct17th, and my bank processed the transaction on Oct18th, for $for three productsI received an email when the order was placedIt has been days and I have not received any shipping confirmationTheir website states most orders ship in hoursI attempted to call their customer service line twiceIt says my call cannot be taken and then disconnectsTheir corporate office does not answerI sent two messages via their online helpdesk which noone has respondedI also sent a message to their Facebook messenger account with also no replyI contacted the actual store who told me the store could not tesolve any online issuesI would simply like the products I ordered or a refund
We apologize for the unsatisfactory experience of this customerPart of this customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issuedWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureTwo credit memos were issued as of earlier today, totaling the amount of $71.48; please note it can take up to business days to appear on the customers account.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com [redacted] ***
Ordered a large purchase on the 20th of Nov;my daughter managed to get an email response after days that the order was on "hold" up to days pending processing payment of my orderAll well and good, except that the payment had gone through instantaneously with my credit card....sounds like FRAUD to me Tried calling (due to high call demand..blah blah...), writing email both external and internal to their site, and attempted chat All with no contact for the last days Obviously a fake and scam siteAVOID AT ALL COSTOr use at your own risk
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I only except this as it wasn't until I complaint to the Revdex.com and it went out nationwide that they finally contacted me and told me they haven't bothered to ship my goods because something was all backorder, which they could've easily told me in any of the dozens of emails I sent to them asking why my order has not shipped! They have Absolutely horrible customer service, the numbers go nowhereIt makes no sense that they cannot be polite and answer all my emails begging them to tell me why they charged my card For items they don't have I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
We apologize for the unsatisfactory experience of this customer. This customers order was shipped within our policy allowances, however the customer chose to do a return of the product, and it was shipped back to us. We have verified that a refund was successfully issued for the returned product in... question, and we have notified the customer to contact their bank or credit card company directly to follow up. Here is a copy of the refund information that was also emailed directly to this customer: Date/Time: 16-Mar-2016 Transaction ID: [redacted] Reference Transaction ID: [redacted] Transaction Status: Refund Total USD ($54.99) Payment Method: Visa XXXX [redacted] An additional refund of $10.02 (total shipping charge) was issued as of today, 5/11/16 for any further inconvenience; normally shipping charges are not refunded for returns, as per our posted policies for returns. This can take up to 6 business days to appear on the customers account. Again, we urge this customer to contact their bank or credit card company to follow up, as we have issued the refund and are no longer holding any funds.One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apology. Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
I placed an order for products on Dec05, for $I received of the products shortly after that, but was told others were on back-order & it would be weeks before they knew if they could ship them to me, or if they would refund meSince I didn't need them right away, initially I was okay with a week waitHowever, it is now Feb06, & NOTHING!!! I have contacted them several times via email and via phone (like 15-times), only to not get any response, OR the times someone did answer (time by phone, 2x by email) that my refund was on it's wayTo date, NO refund has ever been sentNEVER ORDER FROM THIS COMPANY! Now I tried calling today & all their
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issuedWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we were experiencing at that timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better service(http://www.supplementwarehouse.com/contact.asp)One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]