I ordered a protein powder from Supplement WarehouseThey immediately charged my credit card and confirmed the order weeks later I tried calling to get an update on delivery None of their numbers worked, including the commercial "stores" they had listed on their website I found out later that they were in bankruptcy They are still sending out e-mail soliciting orders and accepting orders on line
Unfortunately, this item(s) may still be on backorder from our distributorIf the customer wishes to place a new order, we will honor the same pricing they previously had; we will note the customers accountThe customer will have to place their order by phone to receive the adjusted pricing
company has not delivered or mailed product which was ordered online on may 15thtoday's date June 2ndStarted a query to their help desk days ago, and they have now stopped respondingWait time on calling customer service was minutes, tried another day and customer service stating due to high call volume can accept customer service calls, reaching a rep at the corporate office, rep tried to transfer to a customer service rep only to be sent to a voice mailbox which asked for a voice mail box number, trying again the rep in the corporate office could only take into and said someone would call in a couple daysQueries back to the online "help desk" by email are going unanswered
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Today the credit showed up on my credit card account Therefore, I am satisfied Thank you for your service in getting this resolved I don't think I could have gotten resolution without your assistance I greatly appreciate everything! Regards, [redacted] ***
Ordered supplements from vendor and did not receive but was chargedAll attempts to contact and get answers have gone unansweredThink my money has been stolen
I placed an online order on 03/27/ A couple of days later, I called the Customer Service line multiple times to try to find out why I had not received an email notification of shipping I could only get an automated message stating that they were experiencing high call volumes No matter what time of day that I called, I could never speak with a live person regardless of what phone option I selected On 04/06/2016, I received an email from the help desk stating that my order was on back order That very same night, I replied to the email expressing my dissatisfaction with their company and requesting a refund ASAP! I received no email response or refund On 04/25/2016, weeks later, I sent another email letting them know that if I did not receive an email confirmation of my refund within days, I would submit a complaint with the Revdex.com As of today, 04/28/16, I still have not received an email response or refund I am unsure if this company
I order a product online and paid for it with my debit card The payment was taken from my account, however the order was emailed as being on back order After this, I was unable to obtain access to my account with a run-around related to forgotten passwords and inability to access my credit for other items This was very frustrating, and I had no luck with customer support From other customers, I read that the same thing has happened numerous times Here are some of their responses from past emails: Thank you for your order from SupplementWarehouse.com You can check the status of your order by logging into your account Order Questions? Call Us: M-F 9am - 5pm CST Email: [email protected] Your Credit Memo # [redacted] Order # [redacted] Your order is on long-term back order by the distributorWe have issued a credit to your card and have canceled the orderPlease note; credits can take 3-days to post to your account depending on you
I placed a online order in the amount of $on January 3rs I still have not received my theee products I have tried calling several times,only to sit on hold for 30+min then a recording comes on tells me they are to busy to take my call & it then hangs up on me I have tried to contact them two times on their website contact form, nothing I reached out on Facebook, they responded, but refused to help When placing the order I did not receive a confirmation or order number I did not receive a email either However the company still took my money
I ordered a protein powder from Supplement WarehouseThey immediately charged my credit card and confirmed the order weeks later I tried calling to get an update on delivery None of their numbers worked, including the commercial "stores" they had listed on their website I found out later that they were in bankruptcy They are still sending out e-mail soliciting orders and accepting orders on line
Unfortunately, this item(s) may still be on backorder from our distributorIf the customer wishes to place a new order, we will honor the same pricing they previously had; we will note the customers accountThe customer will have to place their order by phone to receive the adjusted pricing
company has not delivered or mailed product which was ordered online on may 15thtoday's date June 2ndStarted a query to their help desk days ago, and they have now stopped respondingWait time on calling customer service was minutes, tried another day and customer service stating due to high call volume can accept customer service calls, reaching a rep at the corporate office, rep tried to transfer to a customer service rep only to be sent to a voice mailbox which asked for a voice mail box number, trying again the rep in the corporate office could only take into and said someone would call in a couple daysQueries back to the online "help desk" by email are going unanswered
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Today the credit showed up on my credit card account Therefore, I am satisfied Thank you for your service in getting this resolved I don't think I could have gotten resolution without your assistance I greatly appreciate everything! Regards, [redacted] ***
Ordered supplements from vendor and did not receive but was chargedAll attempts to contact and get answers have gone unansweredThink my money has been stolen
I placed an online order on 03/27/ A couple of days later, I called the Customer Service line multiple times to try to find out why I had not received an email notification of shipping I could only get an automated message stating that they were experiencing high call volumes No matter what time of day that I called, I could never speak with a live person regardless of what phone option I selected On 04/06/2016, I received an email from the help desk stating that my order was on back order That very same night, I replied to the email expressing my dissatisfaction with their company and requesting a refund ASAP! I received no email response or refund On 04/25/2016, weeks later, I sent another email letting them know that if I did not receive an email confirmation of my refund within days, I would submit a complaint with the Revdex.com As of today, 04/28/16, I still have not received an email response or refund I am unsure if this company
I order a product online and paid for it with my debit card The payment was taken from my account, however the order was emailed as being on back order After this, I was unable to obtain access to my account with a run-around related to forgotten passwords and inability to access my credit for other items This was very frustrating, and I had no luck with customer support From other customers, I read that the same thing has happened numerous times Here are some of their responses from past emails: Thank you for your order from SupplementWarehouse.com You can check the status of your order by logging into your account Order Questions? Call Us: M-F 9am - 5pm CST Email: [email protected] Your Credit Memo # [redacted] Order # [redacted] Your order is on long-term back order by the distributorWe have issued a credit to your card and have canceled the orderPlease note; credits can take 3-days to post to your account depending on you
I placed a online order in the amount of $on January 3rs I still have not received my theee products I have tried calling several times,only to sit on hold for 30+min then a recording comes on tells me they are to busy to take my call & it then hangs up on me I have tried to contact them two times on their website contact form, nothing I reached out on Facebook, they responded, but refused to help When placing the order I did not receive a confirmation or order number I did not receive a email either However the company still took my money
I placed orders paid by bank card never received products I emailed times no answer