Prior to my most recent order, which was made in October of 2016, I had no experience with supplementwarehouse.com My order was put on backorder, which was fine, but I chose to to be refunded on November I was assured I would be give a full refund It is December 30, and that has not yet happened They took my money and seem unwilling or unable to refund it with zero services or products provided
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 4/20)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
We apologize for the unsatisfactory experience of this customerPart of this customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issuedWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; an email was sent to this customer in regards to the back-order on 4/13.We too are not satisfied with consumers not receiving a prompt response through our HelpdeskWe have hired additional employees in our Customer Service department to help with our incoming calls and Helpdesk emails in efforts to improve our communication to the customer and to be able to provide better serviceA refund was issued for the total product cost of $on 5/4/(Trans ID # [redacted] ); please note this can take up to business days to appear on the customers accountOne of our managers has already reached out to this customer with a personal apology, a coupon code and sent them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
On October I ordered some vitamins from this companyThey charged my credit card the full amount (over $114) immediatelySince I hadn't heard anything more about my order, on October I emailed the help desk and received no answerSo I telephoned and was told (through a badly corrupted connection, so it was hard to understand) that the order would be shipped in another business daysOn October I received an email saying my order was back ordered and offering me the opportunity to cancel, which I didOn the same day I received an acknowledgement of the cancellation with a notice that the refund would be credited to my credit card within business daysIt has now been more than two weeks and the credit card account has not been credited, another email to the help desk on November has not been answered, and the telephone help line is not accepting calls
I ordered about $worth of goods online Mar 14, and received ack email same dayTwo days later (16th), nothing further heard I tried calling the help desk several times - always 'higher than anticipated call volumes'Went to online help desk, querried 'where is my order'Automated response says 'up to ten days to ship' - too long so I immediately return to help desk and select 'Cancel the Order'Auto response says - business HOURS for update to take effect and -business DAYS for changes to appear! I note that the money left my bank acct on 16thMar 18th I get email telling me my goods are on BACKORDER and would I like to substituteMy immediate response makes it clear to them that this order was cancelled on 16th and I am expecting my refund by 23rd Mar I get e-mail 'Confirming the Refund'I suppose now they expect me to wait 3-business DAYS before I get my money back! At least ten times since this started I have tried calling them and they ALWAYS have higher than expected call volume - I have NEVER succeeded is talking with a person! They do not have Paypal, and I think I can see why
We apologize that this customer was having issues logging in to retrieve their order number - Order number: [redacted] We do have a record of their order placed yesterday, 9/15/16, and it is currently processing for shipment; once their order ships, we will email them the tracking informationWe will also be reaching out to this customer directly through our Help Desk to provide further order details
We apologize for the unsatisfactory experience of this customerThis customers order was ultimately cancelled and a full refund has been issued (it can take 3-business days to process, depending on the customers bank or credit card companys policies) per the customers requestWe too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time, due to recent shopping holidaysWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issuedWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; an email was sent to this customer on 3/21/in regards to the back-order.We do not have the ability to give "store credit" at this time, however, one of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code, and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted] ***
I received a product from Supplement Warehouse (Elite Whey priced at $54.99) and upon receipt of the product decided I did not want itI took the contents to my local UPS store and sent them back to the organizationOn 3/16/I received an email stating they had in fact received the returned product and would refund the amountI did not see the amount credited to my account at the end of the month, so I contacted customer service on April the 6th inquiring when I would see the credited sum and if they could verify the credit card number they had on file, especially as I had not viewed the amount on my monthly statementI did not receive a response so, again I contacted customer service on April 15th requesting verification of the credit card number as I had still not received my refundI also offered to provide credit card statement copies to affirm that I had not received the money; only to no availAgain, I reached out on April the 20th inquiring the status of my issue and not
Supplementware House has Billed me for an Order on 9/19/2016, The have not shipped my Items, and I am not able to get a status, I have attempted to call them times, every time no matter time of day the recording is continually All our representatives are busy call again later good bye, even when you select the Corporate Office same Recording; I have attempted Morning, afternoon evening, I have filled out eight online forms, and gone through countless Pictures for their I'm not a Robot, still they will not respond, My Order Number: [redacted] , but they will not give a Status, no answer on the phone nothing, They charged me $already, bit nothing has been received,
DON'T order from this businessI ordered products WEEKS ago and have still not receive themMy credit card was charged hours after my order, howeverMy products have been 'back ordered' times nowNo one answers calls from the customer service phone number and the only way I received a response from someone in customer service was when I threatened to contact authoritiesI had to get in contact with them multiple times to receive my refund which also came a week later than they saidThis is the worst experience I have encountered with a business and this is not an isolated incident after checking other customer reviewsSave your time and money and do not give this company your business
We apologize for the unsatisfactory experience of this customerThis customers order was within our policy allowances, but ultimately has been cancelled and a full refund has been issued (as of 9/28) per the customers request Most orders do ship within the allotted business days Typically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
I ordered Protein Bottles on September and my confirmation order stated it will take days for delivery It also stated "Once your package ships we will send an email with a link to track your order" This has yet to happen I try calling them and can never get through, then I e-mailed them twice and have not yet received a response This company however did charge my credit card, but has failed to deliver me my products I just want what I paid for and to be treated like a customer and not be ignored Please help me
I don't think this is a real company - they took my money and have not sent my order after weeks They will not answer my e-mails so I have requested a refund After another week -- nothing These people just need to go away!!
placed an order on 9-15-for $weeks after my credit card was charged I received notification that my order was backorderedwhen I tried to cancel my order, the login didn't recognize my account, nobody answers the phone listed on their website, and I still have not received a response to the email I sent to customer servicethey charged me almost months agoAll I want is to cancel my order and get a refund
Prior to my most recent order, which was made in October of 2016, I had no experience with supplementwarehouse.com My order was put on backorder, which was fine, but I chose to to be refunded on November I was assured I would be give a full refund It is December 30, and that has not yet happened They took my money and seem unwilling or unable to refund it with zero services or products provided
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 4/20)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
I have been ordering some probiotics for several years from this companyI re-ordered again end of Sept2016, with a
We apologize for the unsatisfactory experience of this customerPart of this customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issuedWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; an email was sent to this customer in regards to the back-order on 4/13.We too are not satisfied with consumers not receiving a prompt response through our HelpdeskWe have hired additional employees in our Customer Service department to help with our incoming calls and Helpdesk emails in efforts to improve our communication to the customer and to be able to provide better serviceA refund was issued for the total product cost of $on 5/4/(Trans ID # [redacted] ); please note this can take up to business days to appear on the customers accountOne of our managers has already reached out to this customer with a personal apology, a coupon code and sent them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
On October I ordered some vitamins from this companyThey charged my credit card the full amount (over $114) immediatelySince I hadn't heard anything more about my order, on October I emailed the help desk and received no answerSo I telephoned and was told (through a badly corrupted connection, so it was hard to understand) that the order would be shipped in another business daysOn October I received an email saying my order was back ordered and offering me the opportunity to cancel, which I didOn the same day I received an acknowledgement of the cancellation with a notice that the refund would be credited to my credit card within business daysIt has now been more than two weeks and the credit card account has not been credited, another email to the help desk on November has not been answered, and the telephone help line is not accepting calls
I canceled an order in Dec of and contacted the company times and I haven't been reimbursedI have made numerous
I ordered about $worth of goods online Mar 14, and received ack email same dayTwo days later (16th), nothing further heard I tried calling the help desk several times - always 'higher than anticipated call volumes'Went to online help desk, querried 'where is my order'Automated response says 'up to ten days to ship' - too long so I immediately return to help desk and select 'Cancel the Order'Auto response says - business HOURS for update to take effect and -business DAYS for changes to appear! I note that the money left my bank acct on 16thMar 18th I get email telling me my goods are on BACKORDER and would I like to substituteMy immediate response makes it clear to them that this order was cancelled on 16th and I am expecting my refund by 23rd Mar I get e-mail 'Confirming the Refund'I suppose now they expect me to wait 3-business DAYS before I get my money back! At least ten times since this started I have tried calling them and they ALWAYS have higher than expected call volume - I have NEVER succeeded is talking with a person! They do not have Paypal, and I think I can see why
We apologize that this customer was having issues logging in to retrieve their order number - Order number: [redacted] We do have a record of their order placed yesterday, 9/15/16, and it is currently processing for shipment; once their order ships, we will email them the tracking informationWe will also be reaching out to this customer directly through our Help Desk to provide further order details
I ordered products from the company on the
We apologize for the unsatisfactory experience of this customerThis customers order was ultimately cancelled and a full refund has been issued (it can take 3-business days to process, depending on the customers bank or credit card companys policies) per the customers requestWe too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time, due to recent shopping holidaysWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issuedWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; an email was sent to this customer on 3/21/in regards to the back-order.We do not have the ability to give "store credit" at this time, however, one of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code, and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted] ***
I received a product from Supplement Warehouse (Elite Whey priced at $54.99) and upon receipt of the product decided I did not want itI took the contents to my local UPS store and sent them back to the organizationOn 3/16/I received an email stating they had in fact received the returned product and would refund the amountI did not see the amount credited to my account at the end of the month, so I contacted customer service on April the 6th inquiring when I would see the credited sum and if they could verify the credit card number they had on file, especially as I had not viewed the amount on my monthly statementI did not receive a response so, again I contacted customer service on April 15th requesting verification of the credit card number as I had still not received my refundI also offered to provide credit card statement copies to affirm that I had not received the money; only to no availAgain, I reached out on April the 20th inquiring the status of my issue and not
I ordered(
Supplementware House has Billed me for an Order on 9/19/2016, The have not shipped my Items, and I am not able to get a status, I have attempted to call them times, every time no matter time of day the recording is continually All our representatives are busy call again later good bye, even when you select the Corporate Office same Recording; I have attempted Morning, afternoon evening, I have filled out eight online forms, and gone through countless Pictures for their I'm not a Robot, still they will not respond, My Order Number: [redacted] , but they will not give a Status, no answer on the phone nothing, They charged me $already, bit nothing has been received,
DON'T order from this businessI ordered products WEEKS ago and have still not receive themMy credit card was charged hours after my order, howeverMy products have been 'back ordered' times nowNo one answers calls from the customer service phone number and the only way I received a response from someone in customer service was when I threatened to contact authoritiesI had to get in contact with them multiple times to receive my refund which also came a week later than they saidThis is the worst experience I have encountered with a business and this is not an isolated incident after checking other customer reviewsSave your time and money and do not give this company your business
We apologize for the unsatisfactory experience of this customerThis customers order was within our policy allowances, but ultimately has been cancelled and a full refund has been issued (as of 9/28) per the customers request Most orders do ship within the allotted business days Typically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
I ordered Protein Bottles on September and my confirmation order stated it will take days for delivery It also stated "Once your package ships we will send an email with a link to track your order" This has yet to happen I try calling them and can never get through, then I e-mailed them twice and have not yet received a response This company however did charge my credit card, but has failed to deliver me my products I just want what I paid for and to be treated like a customer and not be ignored Please help me
I don't think this is a real company - they took my money and have not sent my order after weeks They will not answer my e-mails so I have requested a refund After another week -- nothing These people just need to go away!!
placed an order on 9-15-for $weeks after my credit card was charged I received notification that my order was backorderedwhen I tried to cancel my order, the login didn't recognize my account, nobody answers the phone listed on their website, and I still have not received a response to the email I sent to customer servicethey charged me almost months agoAll I want is to cancel my order and get a refund
Brian [redacted] < [redacted] >3:AM (hours ago)tomeI have still not heard from the company or received my refund to date