We apologize for the unsatisfactory experience of this customerWe too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better service(http://www.supplementwarehouse.com/contact.asp)The customer’s order (Order # [redacted] ) is still currently awaiting shipment, due to a back-orderThis customer placed their order after business hours on 6/7/16, and so it began processing the following day; today is the 6th business day for processingMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; this customer was emailed on the morning of 6/15/in regards to their orderThis customer may reply to our help desk email with how they would like to proceed- either waiting for the original product to ship, substituting for a different item, or cancelling for a full refundOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apology for their unsatisfactory experience Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted] ***
I ordered from Supplement Warehouse and it took more than week and nothing came so we contacted them by email and the next day they said our order was shippedthey took our money at the time we ordered weeks earlierthen the next time we ordered they only sent half the of what we ordered and said we would have to wait for the rest but still kept our moneyNow the second part of our order came and it was only half of the second halfI'm trying to get a hold of them to cancel the rest but when I call it says there to busy to take my callDO NOT ORDER FROM THIS PLACE
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance in helping me to rectify the situation Regards, Marissa ***
I have used supplement warehouse for my online uses off and onFor a few yearsWith no issues, I've even told friends about them and recommend them to uses themMy opinion of them has changed howeverI don't normally leave or give reviewsI feel people should be warned about their lack of customer service howeverIt's not just one time of this happening either I have them the benefit of a doubtThinking it was just a fluke happening beforeTo get to the brass taxWhat had happened is I placed an order online it showed all of my items in stockI went ahead and placed the orderThree of my eight items showed upI contacted there help desk (online customer service)With no response whatsoeverI waited a day it was the holiday season and allProbably busyStill no response so I sent another email to the help desk, to no availSo then a few days later I just cancelled the remaining itemsWhich you can do in the online settings if you have an account with themSo I did that thinking it's all said and doneI received my December credit card statement and lone behold it hadn't been refundedSo now it's January the thirdThe original order was placed on black FridayInstead of trying g to deal with there lack of online customer service I figured I would call and speak to someoneEasy enough right? I wishWhen you call them and try and talk to a customer representative the recording says they are experiencing heavy calls at this time of year and cannot take your callThen it hangs up on youNow I'm rather upsetSo I then call the number back and press the extension for there "corporate office" figuring ill get somewhere that wayAfter sitting on hold for about forty minutesFinally was able to talk to someone and get my refundIf you like dealing with Nonresponsive online and frustrating phone customer service be my guestI will no longer use them and I will tell all the people I told to use them about the multiple bad experiences
We placed an order with Supplement Warehouse on February 4th, They took our money and "posted" the order on February 7th Today is February 20th, and there is no sign of our order We tried to call them, and their phone is "not accepting calls due to the high volume of calls" We emailed the help desk, and got an automated email back that resolves nothing What a scam! They have definitely lost our business
Horrible ExperiencePlaced Order on Dec No word on when it would be shippedEmail inquires went unansweredCalled on 27th, place on holdHold time increased as I waitedFinally got someone who told me it wouldn't be shipped till January 9thAsked for a refundWas told 'no problem'Got email confirming refundWaited business daysNo refundEmailed customer serviceGot a reply apologizing for delay and that they would look into it and update shortly No updateTried to call, but it was too busy! Called corporate office, told I was number with minute wait time, then minute wait time, then minutes, all while being number on holdReally? Filed a charge-back with my bank
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 4/13)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com Best Regards, [redacted]
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and was ultimately cancelled and the customer has received a full refundWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and free-bees as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
Awful company and the way they treat their customers Their fulfillment process is horrible, would taking over days to process if you are lucky If not, you will have to call multiple times only to wait an hour or so to reach an unhappy customer service rep that tells you they will handle your order only to get you off the phoneIt has taken me over a month to try and get a refund on an order I never received They bill you, hold your money and meanwhile never ship out your product I will never use them again I am willing to pay a 5% premium to go to a local Vitamin Shoppe and save the hassle and headache I've used SupplementWarehouse before and most often their products are old and clumpy
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 9/28)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer this week to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
I ordered five bottles of Now Curcubrain and there was no indication online that they did not have it in stock When it didn't arrive in nearly two weeks, I contacted the company and was only then told that they have not been getting shipments from Now, but were soon going to be getting my order in After demanding restitution for this, they did credit shipping and gave me a 5% credit, only for a FUTURE shipment Both became worthless, because the order still wasn't shipped several weeks later, so free shipping and a future credit from a company who can not ship an order for a month and a half is not worth the megabites it took to email me that offer On top of that, they charge your credit card and use your money the whole time...ridiculous After not receiving it for six weeks, I finally cancelled the order so that they would credit my card back for products they obviously can't ship or get They could care less that I was cancelling, and didn't even try to make any further exp
Please do not order from this company I placed an online order on December 14th and my credit card was charged at the same time I was told via email approximately December 23rd that the product was on back order They had no date when it would be in stock I subsequently cancelled my order and asked for a refund I received an email response saying they would process my refund but it would take a couple of weeks It has now been SIX WEEKS and I still have not received a refund despite sending the company several emails inquiring about the status They have had my money since 12/14/and I have NOTHING I will never do business with this company
We apologize for the unsatisfactory experience of this customerPart of this customers order was delayed beyond our policy allowances due to a short-term backorder, and ultimately has been cancelled and a partial refund ($60.62) has been issued (as of 9/12)Transaction ID: " [redacted] "We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futurePlease note it can take up to business days for the credit to process and postMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communicationPart of this customers order did ship on 8/(the 3rd business day), when the email regarding the backorder was sentWe too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
I ordered $worth of product and was told that most of it was on back order that was a month ago I have not received my items and I have tried several ways to make contact with the company
I placed an order on Jan over the internet with this companyThat day my cc was charged $ I emailed them the week of Jan asking when my order will ship They responded
I am a patient/resident at Eastchester Rehabilitation and Health Care Center, in the Bronx, New YorkToward the end December I've asked my therapist -I have no credit card.- to purchase box/package of Eeze Flow Tea and boxes/packages of Papaya Leaf Tea for me on Supplement Warehouse websiteMy therapist always buy me these products and others on [redacted] website and had never run into any issueThe Papaya Leaf Tea keep my hypertension in checkThe Eeze Flow Tea minimizes my bathroom trips I am not rich, moneywise, so to save money I did a 'shopping' around and found that Supplement Warehouse was a good buy The order was placed, that is, paid in fullUntil now no delivery or correspondent from Supplement WarehouseI filled an order status form on thier websiteNothingI contacted my therapist to check if has heard from the Supplement WarehouseNothing"Check with them," he saidThis is my very first order at Supplement Warehouse and I am treated like this!
Do not order from this siteI have been waiting a month for my order and it still has not arrived
We apologize for the unsatisfactory experience of this customerWe too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better service(http://www.supplementwarehouse.com/contact.asp)The customer’s order (Order # [redacted] ) is still currently awaiting shipment, due to a back-orderThis customer placed their order after business hours on 6/7/16, and so it began processing the following day; today is the 6th business day for processingMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; this customer was emailed on the morning of 6/15/in regards to their orderThis customer may reply to our help desk email with how they would like to proceed- either waiting for the original product to ship, substituting for a different item, or cancelling for a full refundOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apology for their unsatisfactory experience Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted] ***
I ordered from Supplement Warehouse and it took more than week and nothing came so we contacted them by email and the next day they said our order was shippedthey took our money at the time we ordered weeks earlierthen the next time we ordered they only sent half the of what we ordered and said we would have to wait for the rest but still kept our moneyNow the second part of our order came and it was only half of the second halfI'm trying to get a hold of them to cancel the rest but when I call it says there to busy to take my callDO NOT ORDER FROM THIS PLACE
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance in helping me to rectify the situation Regards, Marissa ***
I placed an order online with Supplement Warehouse on Dec8, and the amount of the order $was charged to
I have used supplement warehouse for my online uses off and onFor a few yearsWith no issues, I've even told friends about them and recommend them to uses themMy opinion of them has changed howeverI don't normally leave or give reviewsI feel people should be warned about their lack of customer service howeverIt's not just one time of this happening either I have them the benefit of a doubtThinking it was just a fluke happening beforeTo get to the brass taxWhat had happened is I placed an order online it showed all of my items in stockI went ahead and placed the orderThree of my eight items showed upI contacted there help desk (online customer service)With no response whatsoeverI waited a day it was the holiday season and allProbably busyStill no response so I sent another email to the help desk, to no availSo then a few days later I just cancelled the remaining itemsWhich you can do in the online settings if you have an account with themSo I did that thinking it's all said and doneI received my December credit card statement and lone behold it hadn't been refundedSo now it's January the thirdThe original order was placed on black FridayInstead of trying g to deal with there lack of online customer service I figured I would call and speak to someoneEasy enough right? I wishWhen you call them and try and talk to a customer representative the recording says they are experiencing heavy calls at this time of year and cannot take your callThen it hangs up on youNow I'm rather upsetSo I then call the number back and press the extension for there "corporate office" figuring ill get somewhere that wayAfter sitting on hold for about forty minutesFinally was able to talk to someone and get my refundIf you like dealing with Nonresponsive online and frustrating phone customer service be my guestI will no longer use them and I will tell all the people I told to use them about the multiple bad experiences
We placed an order with Supplement Warehouse on February 4th, They took our money and "posted" the order on February 7th Today is February 20th, and there is no sign of our order We tried to call them, and their phone is "not accepting calls due to the high volume of calls" We emailed the help desk, and got an automated email back that resolves nothing What a scam! They have definitely lost our business
Horrible ExperiencePlaced Order on Dec No word on when it would be shippedEmail inquires went unansweredCalled on 27th, place on holdHold time increased as I waitedFinally got someone who told me it wouldn't be shipped till January 9thAsked for a refundWas told 'no problem'Got email confirming refundWaited business daysNo refundEmailed customer serviceGot a reply apologizing for delay and that they would look into it and update shortly No updateTried to call, but it was too busy! Called corporate office, told I was number with minute wait time, then minute wait time, then minutes, all while being number on holdReally? Filed a charge-back with my bank
This customers order is complete/closed within our system: Refunded amount of $onlineTransaction ID: [redacted]
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 4/13)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com Best Regards, [redacted]
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and was ultimately cancelled and the customer has received a full refundWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and free-bees as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
Awful company and the way they treat their customers Their fulfillment process is horrible, would taking over days to process if you are lucky If not, you will have to call multiple times only to wait an hour or so to reach an unhappy customer service rep that tells you they will handle your order only to get you off the phoneIt has taken me over a month to try and get a refund on an order I never received They bill you, hold your money and meanwhile never ship out your product I will never use them again I am willing to pay a 5% premium to go to a local Vitamin Shoppe and save the hassle and headache I've used SupplementWarehouse before and most often their products are old and clumpy
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 9/28)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer this week to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
I ordered five bottles of Now Curcubrain and there was no indication online that they did not have it in stock When it didn't arrive in nearly two weeks, I contacted the company and was only then told that they have not been getting shipments from Now, but were soon going to be getting my order in After demanding restitution for this, they did credit shipping and gave me a 5% credit, only for a FUTURE shipment Both became worthless, because the order still wasn't shipped several weeks later, so free shipping and a future credit from a company who can not ship an order for a month and a half is not worth the megabites it took to email me that offer On top of that, they charge your credit card and use your money the whole time...ridiculous After not receiving it for six weeks, I finally cancelled the order so that they would credit my card back for products they obviously can't ship or get They could care less that I was cancelling, and didn't even try to make any further exp
I ordered my product on 1/4/17 and never heard anything from the company, you have to contact them to find out where
Please do not order from this company I placed an online order on December 14th and my credit card was charged at the same time I was told via email approximately December 23rd that the product was on back order They had no date when it would be in stock I subsequently cancelled my order and asked for a refund I received an email response saying they would process my refund but it would take a couple of weeks It has now been SIX WEEKS and I still have not received a refund despite sending the company several emails inquiring about the status They have had my money since 12/14/and I have NOTHING I will never do business with this company
We apologize for the unsatisfactory experience of this customerPart of this customers order was delayed beyond our policy allowances due to a short-term backorder, and ultimately has been cancelled and a partial refund ($60.62) has been issued (as of 9/12)Transaction ID: " [redacted] "We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futurePlease note it can take up to business days for the credit to process and postMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communicationPart of this customers order did ship on 8/(the 3rd business day), when the email regarding the backorder was sentWe too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
I ordered $worth of product and was told that most of it was on back order that was a month ago I have not received my items and I have tried several ways to make contact with the company
I placed an order on Jan over the internet with this companyThat day my cc was charged $ I emailed them the week of Jan asking when my order will ship They responded
I am a patient/resident at Eastchester Rehabilitation and Health Care Center, in the Bronx, New YorkToward the end December I've asked my therapist -I have no credit card.- to purchase box/package of Eeze Flow Tea and boxes/packages of Papaya Leaf Tea for me on Supplement Warehouse websiteMy therapist always buy me these products and others on [redacted] website and had never run into any issueThe Papaya Leaf Tea keep my hypertension in checkThe Eeze Flow Tea minimizes my bathroom trips I am not rich, moneywise, so to save money I did a 'shopping' around and found that Supplement Warehouse was a good buy The order was placed, that is, paid in fullUntil now no delivery or correspondent from Supplement WarehouseI filled an order status form on thier websiteNothingI contacted my therapist to check if has heard from the Supplement WarehouseNothing"Check with them," he saidThis is my very first order at Supplement Warehouse and I am treated like this!