We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances, and due to a shipping error, only partially shippedWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.The remainder of this customers order is awaiting shipment; as soon as it is available, we will ship the remaining bottle and pill containerIf the customer wishes to cancel this portion of their order, they may reach out to us directly for a immediate refundWe too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to our moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
I ordered product from this business, was charged in full for the product and shipping and have not received the product, notification of shipping or anything related to my order I have called many times only to be on hold in a queue and then when I get to the front I am pushed back againI have also emailed many times requesting information/status and have received no responses It has been a week since I have placed this order and have received zero information from Supplement Warehouse - this has been an awful experience and I will never do business with them again
I don't even know where to startI was ordering natural kelp iodine, and the entire process took over monthsThey kept sending me the same automatic response when emailing for help about the orderThen a lawyer got a hold me months after this and still not receiving the product or my money backThe lawyer told me the company closed and I can try to file a claim to get my money back but there is not guaranteedOnly negatives here! The timing, customer service, product I never received, the fact that I MAYBE will get my money back?! This is a mess! Beware of this scamming company!
I placed an order on 09/03/Order Number # 98***which was for two items from their online storeOn 09/07/i received tracking number [redacted] Shipment was received at my office on 09/15/Upon opening shipment there was half of my order missing Since I received the partial order I have attempted to make phone contact with the company to discuss my order and what can be done to resolve the issue weather be a refund for the items that were missing or get a different itemWhen I call customer service number I receive an automated message " due to high volume of calls my call cannot be received at this time to try online help desk"I have send various online help desk emails, I have attempted to make contact with Facebook and have called back on 09/19/2016, 09/21/2016,09/22/and four different times on 09/26/and still not able to get thru to speak with someoneI tried getting transferred to corporate office and was on hold for over hour and mi
I ordered my product seven days ago with this company on June 6,My funds were deducted immediately and I recieved a confirmation email with an order number that dayToday is June 13,and I have yet to recieve any communication in regards to my order, which is truly unproffessionalIve also spent over an hour on hold trying to get through to some sort of representative of this company, this is the longest I have ever been put on holdIt seems like there actually isnt anyone really intending on answering the phone which is frustrating to say the leastI have read the reviews of the SupplementWarehouse online today which led me to make this complaintI can not wait until the SupplementWarehouse decides they want to ship my product, I deserve to know when I will have my product at the very leastI just want my order that I paid for or my money back A.S.A.P
I placed an order with Supplement Warehouse months ago The order had not arrived after a reasonable period, so I cancelled the order, & was told my money would be refunded to
I placed order on 11/and my credit card was charged on 11/for an order that I have not yet received as of 12/ I called two different numbers times only to hear there is high call volume and I should call back or use website help tab I emailed them on their help tab times with no answer I believe this site is a scam and I cancelled my order Hopefully I'll get my money back A Revdex.com rating of a B- is way to high Complete Failure!
I placed a order with them Nov.27th I order supplemts Once month later after no contact or delivery I contacted them again and they responded They told me my order was on back order and would be in their warehouse and would ship in one to two weeks I
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] As if 9/9/No attempt to contact me by a manager has been madeI haven't seen the credit on my card eitherFor all of what they've written, they haven't honored anything they've said so far
I placed an order on September for a pack of Kill Cliff, advertised at $With shipping and tax it came to approximately $ I have received an email almost every week since then (today is Nov 17) that my order has been "updated to: Back Ordered" and that they expect it to be ready to ship in 1-weeks After waiting WEEKS and losing patience, I sent them a scathing email and await to hear from them After digging around and using simple investigative resources, I firmly believe that this company intentionally uses deceitful marketing tactics to lure customers into spending money with them by advertising brand name products at low prices, all the while never even intending to stock or ship that product unless threatened with legal action I believe they hope the customer will either forget about the order or substitute for an inferior product After researching the company, I realize they only offer bad business I have yet to read a single positive review that isn't an obvious plant Furthermore, they continue to offer the same product on their website with no indication that it is out of stock They only inform their customers a week after the order is placed that the "order has been updated to: Back Ordered" I look forward to them resolving this issue, but they have lost my business for good and I will warn everyone I can about their shady business tactics
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThanks for the responseWe did get our missing portion of the order but are still missing the pill containerWe placed this order weeks ago and never received any type of delay communicationFurthermore this promotion that site was offering was still showing as in stock even though we were told it was backordered from our phone call with the representativeI still am at a loss of words on how this company can sale something they knowingly isn't in stockI dont know when we are to be getting this call from someone as we never got a callback the last time we were told a supervisor wouldn call us back [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Mitchell Craig
Worst online company I have ever dealt with Calls themselves a warehouse, but every order I have placed has required a backorder for some reason Phone systems are terrible Can't get through to speak with anyone to discuss order status Not a single order has shipped in the business days they specify The e-mail help line is equally useless They say they will respond in hours, but if you get a response it is usually or days later Order at your own risk You won't know if you are going to your order or not until it just miraculously shows up at your door one day
We apologize for the unsatisfactory experience of this customerPart of this customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued for the amount owed (as of 12/30)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureRefunded amount of $onlineTransaction ID: " [redacted] ".Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to the holidaysWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
I ordered $worth of supplements from this company on 01/15/ I received a confirmation email saying they received my order and my credit card was charged for the purchase No supplements were ever delivered, I tried calling on more than occasions, and always was referred to the website I called at all different times and was never able to get a live person to speak too I emailed the company at least times with no response Where is my order, if they can't fill it say so and refund my money There is no reason it should take weeks to ship this stuff from Wisconsin to Illinios And I'm furious at the no response at all after all the attempts to get a response So far this is theft, taking money and not providing a product is theft
Placed an on-line order with Supplement Warehouse on October (Order # [redacted] ) for products in the amount of $My credit card was charged at that timeIt has been in excess of days and I have yet to receive the products I orderedI have been in contact with their Customer Service department on numerous occasions via email and I have been repeatedly told the product is on back order; yet the company continues to advertise this product on their websiteAt one point I was informed that their facility had been in the process of moving and they had therefore accumulated a backlog of orders that needed to be filled and they would be shipping my order shortlyThat was at least days ago and still I have not received my orderI have placed other orders with this company in the past and shipping was questionably slow, but we are now headed on day to receive this orderI have serious concerns at this point about the legitimacy of this business As of today I have re
I ordered a product and was told it was on back order for 1-weeks After more than a month, I still did not receive my order After a few inquiries about my shipment, I finally received a reply stating that I canceled my order I did NOT cancel my order and would like to receive my order
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not even know what item is on back order so how can I chose a replacementI don't know where I would even make the requestI did call to try and find out and make a request about a month ago but was on hold for over an houI then emailed them and asked them to call me asap so that I could talk to someone about thisNo one ever attempted to call meAlso if I do cancel the order I would need to talk to someone because I do not have that debit card anymore Regards, [redacted] ***
I placed an order for products An email was received stating of the products were on back order and would be in within the next weeks After weeks, no products or correspondance had occurred I have tried numerous phone calls and emails to this business with no response or return message Noone else make the same mistake that I did
We apologize for any confusion with this customers order, however, the credit memo/refund was already issued for this customers order back on 7/05/We have already notified this customer of this, and we urge them, again, to try and contact their bank or credit card company if they claim to have not received the fundsRefunded amount of $onlineTransaction ID: " [redacted] "This customers order is considered closed/complete within our systemThank you, [redacted]
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances, and due to a shipping error, only partially shippedWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.The remainder of this customers order is awaiting shipment; as soon as it is available, we will ship the remaining bottle and pill containerIf the customer wishes to cancel this portion of their order, they may reach out to us directly for a immediate refundWe too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to our moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
I ordered product from this business, was charged in full for the product and shipping and have not received the product, notification of shipping or anything related to my order I have called many times only to be on hold in a queue and then when I get to the front I am pushed back againI have also emailed many times requesting information/status and have received no responses It has been a week since I have placed this order and have received zero information from Supplement Warehouse - this has been an awful experience and I will never do business with them again
I don't even know where to startI was ordering natural kelp iodine, and the entire process took over monthsThey kept sending me the same automatic response when emailing for help about the orderThen a lawyer got a hold me months after this and still not receiving the product or my money backThe lawyer told me the company closed and I can try to file a claim to get my money back but there is not guaranteedOnly negatives here! The timing, customer service, product I never received, the fact that I MAYBE will get my money back?! This is a mess! Beware of this scamming company!
I placed an order on 09/03/Order Number # 98***which was for two items from their online storeOn 09/07/i received tracking number [redacted] Shipment was received at my office on 09/15/Upon opening shipment there was half of my order missing Since I received the partial order I have attempted to make phone contact with the company to discuss my order and what can be done to resolve the issue weather be a refund for the items that were missing or get a different itemWhen I call customer service number I receive an automated message " due to high volume of calls my call cannot be received at this time to try online help desk"I have send various online help desk emails, I have attempted to make contact with Facebook and have called back on 09/19/2016, 09/21/2016,09/22/and four different times on 09/26/and still not able to get thru to speak with someoneI tried getting transferred to corporate office and was on hold for over hour and mi
I ordered my product seven days ago with this company on June 6,My funds were deducted immediately and I recieved a confirmation email with an order number that dayToday is June 13,and I have yet to recieve any communication in regards to my order, which is truly unproffessionalIve also spent over an hour on hold trying to get through to some sort of representative of this company, this is the longest I have ever been put on holdIt seems like there actually isnt anyone really intending on answering the phone which is frustrating to say the leastI have read the reviews of the SupplementWarehouse online today which led me to make this complaintI can not wait until the SupplementWarehouse decides they want to ship my product, I deserve to know when I will have my product at the very leastI just want my order that I paid for or my money back A.S.A.P
I placed an order with Supplement Warehouse months ago The order had not arrived after a reasonable period, so I cancelled the order, & was told my money would be refunded to
I placed order on 11/and my credit card was charged on 11/for an order that I have not yet received as of 12/ I called two different numbers times only to hear there is high call volume and I should call back or use website help tab I emailed them on their help tab times with no answer I believe this site is a scam and I cancelled my order Hopefully I'll get my money back A Revdex.com rating of a B- is way to high Complete Failure!
I placed a order with them Nov.27th I order supplemts Once month later after no contact or delivery I contacted them again and they responded They told me my order was on back order and would be in their warehouse and would ship in one to two weeks I
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] As if 9/9/No attempt to contact me by a manager has been madeI haven't seen the credit on my card eitherFor all of what they've written, they haven't honored anything they've said so far
I ordered on Nov 28, and still have not revieved my orderI called several times with no answer and I have emailed with no response back
I placed an order on September for a pack of Kill Cliff, advertised at $With shipping and tax it came to approximately $ I have received an email almost every week since then (today is Nov 17) that my order has been "updated to: Back Ordered" and that they expect it to be ready to ship in 1-weeks After waiting WEEKS and losing patience, I sent them a scathing email and await to hear from them After digging around and using simple investigative resources, I firmly believe that this company intentionally uses deceitful marketing tactics to lure customers into spending money with them by advertising brand name products at low prices, all the while never even intending to stock or ship that product unless threatened with legal action I believe they hope the customer will either forget about the order or substitute for an inferior product After researching the company, I realize they only offer bad business I have yet to read a single positive review that isn't an obvious plant Furthermore, they continue to offer the same product on their website with no indication that it is out of stock They only inform their customers a week after the order is placed that the "order has been updated to: Back Ordered" I look forward to them resolving this issue, but they have lost my business for good and I will warn everyone I can about their shady business tactics
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThanks for the responseWe did get our missing portion of the order but are still missing the pill containerWe placed this order weeks ago and never received any type of delay communicationFurthermore this promotion that site was offering was still showing as in stock even though we were told it was backordered from our phone call with the representativeI still am at a loss of words on how this company can sale something they knowingly isn't in stockI dont know when we are to be getting this call from someone as we never got a callback the last time we were told a supervisor wouldn call us back [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Mitchell Craig
Worst online company I have ever dealt with Calls themselves a warehouse, but every order I have placed has required a backorder for some reason Phone systems are terrible Can't get through to speak with anyone to discuss order status Not a single order has shipped in the business days they specify The e-mail help line is equally useless They say they will respond in hours, but if you get a response it is usually or days later Order at your own risk You won't know if you are going to your order or not until it just miraculously shows up at your door one day
We apologize for the unsatisfactory experience of this customerPart of this customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued for the amount owed (as of 12/30)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureRefunded amount of $onlineTransaction ID: " [redacted] ".Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to the holidaysWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
I ordered $worth of supplements from this company on 01/15/ I received a confirmation email saying they received my order and my credit card was charged for the purchase No supplements were ever delivered, I tried calling on more than occasions, and always was referred to the website I called at all different times and was never able to get a live person to speak too I emailed the company at least times with no response Where is my order, if they can't fill it say so and refund my money There is no reason it should take weeks to ship this stuff from Wisconsin to Illinios And I'm furious at the no response at all after all the attempts to get a response So far this is theft, taking money and not providing a product is theft
Placed an on-line order with Supplement Warehouse on October (Order # [redacted] ) for products in the amount of $My credit card was charged at that timeIt has been in excess of days and I have yet to receive the products I orderedI have been in contact with their Customer Service department on numerous occasions via email and I have been repeatedly told the product is on back order; yet the company continues to advertise this product on their websiteAt one point I was informed that their facility had been in the process of moving and they had therefore accumulated a backlog of orders that needed to be filled and they would be shipping my order shortlyThat was at least days ago and still I have not received my orderI have placed other orders with this company in the past and shipping was questionably slow, but we are now headed on day to receive this orderI have serious concerns at this point about the legitimacy of this business As of today I have re
I ordered a product and was told it was on back order for 1-weeks After more than a month, I still did not receive my order After a few inquiries about my shipment, I finally received a reply stating that I canceled my order I did NOT cancel my order and would like to receive my order
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not even know what item is on back order so how can I chose a replacementI don't know where I would even make the requestI did call to try and find out and make a request about a month ago but was on hold for over an houI then emailed them and asked them to call me asap so that I could talk to someone about thisNo one ever attempted to call meAlso if I do cancel the order I would need to talk to someone because I do not have that debit card anymore Regards, [redacted] ***
I placed an order for products An email was received stating of the products were on back order and would be in within the next weeks After weeks, no products or correspondance had occurred I have tried numerous phone calls and emails to this business with no response or return message Noone else make the same mistake that I did
We apologize for any confusion with this customers order, however, the credit memo/refund was already issued for this customers order back on 7/05/We have already notified this customer of this, and we urge them, again, to try and contact their bank or credit card company if they claim to have not received the fundsRefunded amount of $onlineTransaction ID: " [redacted] "This customers order is considered closed/complete within our systemThank you, [redacted]