I order items from Supplement Warehouse totaling $on August 7, via my Paypal VISA card which utilizes my funds in my bank account with Wells FargoI never received a confirmation regarding my purchase, but the funds were debited from my bank account I tried calling the company to no availI also tried to reach out to them via their online site, but still no answerI believe this to be a sham business which takes money from consumers, but doesn't deliver a product from said purchasesI wish to have my order items delivered immediately or refund my money ASAP! Transaction Details Debit Card Purchase (Unique Transaction ID # [redacted] Original Authorization Date Type Status Details Amount Aug 8, Debit Card Signature (0288) Purchase Completed Details -$USD Related Transactions Date Type Status Details Amount Aug 7, Authorization To SUPPLEMENT WAREHOUSE.C,800-5458012,WI, Completed -$
We apologize for any delay in the refund that was requested; the refund has been processed, and this customers account is now closed/complete within our systemRefunded amount of $onlineTransaction ID: " [redacted] "
So angry with this company! I've used them in the past with no issues, so I placed an order at the beginning of December for items that showed "in stock"Never received a shipping email, so I contacted them on 12/only to be told to allow days for processing before shippingWell, from 12/to 12/27, basic math shows that's well over daysIt's now 1/10/and I've still yet to receive any informationI've contacted the company again to cancel and get a refund but I'm now being ignoredI've tried calling but the number only gives a busy signal, probably from all the other people calling about their missing ordersSo I was charged, but never received my order, never received a refund and still haven't received a responseI can't believe I've recommend this place to friends! They are scammers!
I ordered a product and it has been weeks since it cleared my bank and no productI have called the several times and even tried the cooperate office but you cannot get through bc of high call volume every day and it hangs up on you I have sent emails and no responseI just want my money back so I can purchase else whereI feel like they have stolen my money
We apologize for the unsatisfactory experience of this customer. This customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued. We believe that this is unacceptable and we are taking actions to ensure this does not happen again in... the future. Refunded amount of $52.61 online. Transaction ID: " [redacted] ".Most orders do ship within the allotted 10 business days. Typically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delays. We are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
I placed an order on Aug Order# [redacted] The amount was deducted from my bank accountI have not received anything yet, no order status, no product, nothingI tried to email them on Aug 11, it went unansweredI have called many times, each time an automated message states due to call volume my call can be answered and to use the help deskThe help desk takes you to a dead link and does not workI have called every number I can find, no answer same messageI tried to email a different email associated with the business and it was returned to me as not deliverable
We apologize for the unsatisfactory ordering experience this customer hadDue to a backorder, this customers order was cancelled and credited; unfortunately, this customers order cannot be reinstated at this timeRefunded amount of $onlineTransaction ID: " [redacted] "This customer may place a new order online if they wish, however the requested product may still be backordered
Placed order on November 20, 2:22:PM CSTCalled Becky for ship update, said would ship in business days Never shipped Called to cancel order, said would refund in days Now month later, NO REFUND, This is absolutely the WORST shopping experience in my LIFE!! DO NOT ORDER FROM THESE BUMS!! Isn't this wire fraud?
I was immediately charged for items that were not in the process for delivery and I waited two months and still did not get of the containers of supplement I orderedI waited on the phone to speak with the rep different times all of which were lengthlyI wait was hours, the other was an hour, the last call was minutes wait She looked at the status of my order and said they shipped four containersI asked her to verify the ship weight because I only received two containersshe put me on hold to verify the package weight to determine tht there was an error in the packing slip and that they did only ship and they would refund my money for the other She said I would get a refund but the refund never posted to my credit card accountSo how do I get my money back from this company? Order #placed 4/13/for 1.32lb containers of Barndads fiber dx sku# [redacted] , Price listed as for a total of which includes shipping and handling
Supplement Warehouse is currently running a scam and stealing money from consumers They offer all products but after an order is placed and the money is taken, you get an email saying it is back orderedThe product never comesThe few products that are in stock that I have ordered have been delivered only to see they are already expired and visually have gone very, very bad Currently, I have had separate orders which I had to refund due to out of stock productIt has been weeks since my order (Dec 16, it is now Feb 2), 4-weeks since the refund request and SW Helpdesk will not reply to my requests for an update or to speak with a managerTheir
upon reading all of the negative reviews I really wish I had just paid extra and ordered my product from Amazon instead, at least I know with them I'll have my order on time
WARNINGDO NOT PURCHASE FROM> ITS A TRAP!!!THIS SUPPOSED COMPANY IS NOT REALI ordered a product and never received item but was charged for item immediatelyAt the time, they were very difficult to get thru to via their customer service numberReceived a bogus explanation that my item was on backorder and that I would be getting it soonNever happenedWhen I tried calling to look into my order the customer service number is now "is a non working number" there are no other alternate numbers listed on siteStates they moved to Milwaukee, WI and that number "is no longer working either" at that point in time I knew something wasn't rightI tried sending a message to their help desk and that came back as message failed as the recipients (being them) has been deactivatedSO there I sat like a sitting duck..Its like they literally disappeared and took my money, left me hanging and theres no one to even file a complaint to within this crooked companyThe site is still on the internet which scares me because they are probably doing this to more people as we speakI had to reach out to my financial institution to dispute charge etc and they assisted meI want to prevent this from happening to someone else
This is my first time ordering from this websiteI purchased from supplement warehouse because the prices were reasonableI placed my order on April 10th..it is now the 23rd and I have yet to get a confirmation from anyone about my order that was not cheapI think it's very bad business to not contact customers about their orderI need to know if my order is being shipped or not..otherwise I will just cancel and purchase through bodybuilding.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Today 09/08/I have not received a refund to my credit card (which normally takes up to hours since the day it is issued) or a call from anyone from Supplement WarehouseI definitively don't want any business with this company anymore but would accept the response as soon as the money is back into my accountI recently called once again and the person who responded the phone stated she was the only operator answering all the calls, she mentioned my order was still in the warehouse and waiting on one product to be shipped (apparently not true) since the order was cancelledI never received any emails at all even when I asked her to resend the email to my account and waited for it to show, it never didShe had no explanation as to why I was not receiving the emailThis is all very suspicious set of events and I know the company is not being truthful at all I have copy and pasted it part of the credit card statement where it shows the amount charged to the cardStill in disbelief!! :( Regards, [redacted] ***
They took my money for a product that they didn't even have and didn't even inform me of the situation until a after I filed a complaint that I hadn't received my product in over two weeksIt is now going on two weeks since I requested a refund and they still haven't contacted me back or given me a refund
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 1/23)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureRefunded amount of $onlineTransaction ID: " [redacted] ".Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
This business is truly an odyssey in the fact that they are still in business treating customers as they do I wish I had read the reviews before submitting my order I wouldn't have made such an itic mistakeFirst when you place your order they are going to wait two days to send you an email stating that since you are a first time customer that need to verify all of your information After that has been done then they take another 2-days to process the authorizationIt get's better When you call to verify the information you will be put on a call list with a recording telling you how many callers are in front of you No, I didn't say list as in you leave your number and they call you backNope you sit on the phone just like the insurance commercial and it randomly tells you how many callers are in front of you It is usually about a minute wait Then when you have to call back to see why your order hasn't shipped.......and you will, you will go through this procedure every time I has the recording telling me I was the 1st caller in line and it was still another minutes before someone came on the line, to tell me my order would ship withing the next 5-days We were currently on day So basically days to ship I cancelled my order and ordered with another supplement company whom shipped my order the same day and was at my door on the 3rd dayPlease do yourself a favor and keep shopping This company will soak up your time like a sponge If you are shopping for Christmas then by all means go ahead, you might get your order by then
I placed an order online November 15th I only received 1/of my order and was notified the rest was on back order January 19th I still had not received the rest of my order therefore requested a refund Upon my request I received an email stating it would take up to business days to receive my refund February 6, business days later I have not received my refund, any notification from this company nor have they offered anything to compensate for this inconvenience Do not use this company for your
I order items from Supplement Warehouse totaling $on August 7, via my Paypal VISA card which utilizes my funds in my bank account with Wells FargoI never received a confirmation regarding my purchase, but the funds were debited from my bank account I tried calling the company to no availI also tried to reach out to them via their online site, but still no answerI believe this to be a sham business which takes money from consumers, but doesn't deliver a product from said purchasesI wish to have my order items delivered immediately or refund my money ASAP! Transaction Details Debit Card Purchase (Unique Transaction ID # [redacted] Original Authorization Date Type Status Details Amount Aug 8, Debit Card Signature (0288) Purchase Completed Details -$USD Related Transactions Date Type Status Details Amount Aug 7, Authorization To SUPPLEMENT WAREHOUSE.C,800-5458012,WI, Completed -$
We apologize for any delay in the refund that was requested; the refund has been processed, and this customers account is now closed/complete within our systemRefunded amount of $onlineTransaction ID: " [redacted] "
So angry with this company! I've used them in the past with no issues, so I placed an order at the beginning of December for items that showed "in stock"Never received a shipping email, so I contacted them on 12/only to be told to allow days for processing before shippingWell, from 12/to 12/27, basic math shows that's well over daysIt's now 1/10/and I've still yet to receive any informationI've contacted the company again to cancel and get a refund but I'm now being ignoredI've tried calling but the number only gives a busy signal, probably from all the other people calling about their missing ordersSo I was charged, but never received my order, never received a refund and still haven't received a responseI can't believe I've recommend this place to friends! They are scammers!
I ordered a product and it has been weeks since it cleared my bank and no productI have called the several times and even tried the cooperate office but you cannot get through bc of high call volume every day and it hangs up on you I have sent emails and no responseI just want my money back so I can purchase else whereI feel like they have stolen my money
We apologize for the unsatisfactory experience of this customer. This customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued. We believe that this is unacceptable and we are taking actions to ensure this does not happen again in... the future. Refunded amount of $52.61 online. Transaction ID: " [redacted] ".Most orders do ship within the allotted 10 business days. Typically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delays. We are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
I placed an order on Aug Order# [redacted] The amount was deducted from my bank accountI have not received anything yet, no order status, no product, nothingI tried to email them on Aug 11, it went unansweredI have called many times, each time an automated message states due to call volume my call can be answered and to use the help deskThe help desk takes you to a dead link and does not workI have called every number I can find, no answer same messageI tried to email a different email associated with the business and it was returned to me as not deliverable
We apologize for the unsatisfactory ordering experience this customer hadDue to a backorder, this customers order was cancelled and credited; unfortunately, this customers order cannot be reinstated at this timeRefunded amount of $onlineTransaction ID: " [redacted] "This customer may place a new order online if they wish, however the requested product may still be backordered
Placed order on November 20, 2:22:PM CSTCalled Becky for ship update, said would ship in business days Never shipped Called to cancel order, said would refund in days Now month later, NO REFUND, This is absolutely the WORST shopping experience in my LIFE!! DO NOT ORDER FROM THESE BUMS!! Isn't this wire fraud?
I was immediately charged for items that were not in the process for delivery and I waited two months and still did not get of the containers of supplement I orderedI waited on the phone to speak with the rep different times all of which were lengthlyI wait was hours, the other was an hour, the last call was minutes wait She looked at the status of my order and said they shipped four containersI asked her to verify the ship weight because I only received two containersshe put me on hold to verify the package weight to determine tht there was an error in the packing slip and that they did only ship and they would refund my money for the other She said I would get a refund but the refund never posted to my credit card accountSo how do I get my money back from this company? Order #placed 4/13/for 1.32lb containers of Barndads fiber dx sku# [redacted] , Price listed as for a total of which includes shipping and handling
Supplement Warehouse is currently running a scam and stealing money from consumers They offer all products but after an order is placed and the money is taken, you get an email saying it is back orderedThe product never comesThe few products that are in stock that I have ordered have been delivered only to see they are already expired and visually have gone very, very bad Currently, I have had separate orders which I had to refund due to out of stock productIt has been weeks since my order (Dec 16, it is now Feb 2), 4-weeks since the refund request and SW Helpdesk will not reply to my requests for an update or to speak with a managerTheir
upon reading all of the negative reviews I really wish I had just paid extra and ordered my product from Amazon instead, at least I know with them I'll have my order on time
WARNINGDO NOT PURCHASE FROM> ITS A TRAP!!!THIS SUPPOSED COMPANY IS NOT REALI ordered a product and never received item but was charged for item immediatelyAt the time, they were very difficult to get thru to via their customer service numberReceived a bogus explanation that my item was on backorder and that I would be getting it soonNever happenedWhen I tried calling to look into my order the customer service number is now "is a non working number" there are no other alternate numbers listed on siteStates they moved to Milwaukee, WI and that number "is no longer working either" at that point in time I knew something wasn't rightI tried sending a message to their help desk and that came back as message failed as the recipients (being them) has been deactivatedSO there I sat like a sitting duck..Its like they literally disappeared and took my money, left me hanging and theres no one to even file a complaint to within this crooked companyThe site is still on the internet which scares me because they are probably doing this to more people as we speakI had to reach out to my financial institution to dispute charge etc and they assisted meI want to prevent this from happening to someone else
This is my first time ordering from this websiteI purchased from supplement warehouse because the prices were reasonableI placed my order on April 10th..it is now the 23rd and I have yet to get a confirmation from anyone about my order that was not cheapI think it's very bad business to not contact customers about their orderI need to know if my order is being shipped or not..otherwise I will just cancel and purchase through bodybuilding.com
Supplement Warehouse never delivered a product I ordered which they charged me for over one month ago
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Today 09/08/I have not received a refund to my credit card (which normally takes up to hours since the day it is issued) or a call from anyone from Supplement WarehouseI definitively don't want any business with this company anymore but would accept the response as soon as the money is back into my accountI recently called once again and the person who responded the phone stated she was the only operator answering all the calls, she mentioned my order was still in the warehouse and waiting on one product to be shipped (apparently not true) since the order was cancelledI never received any emails at all even when I asked her to resend the email to my account and waited for it to show, it never didShe had no explanation as to why I was not receiving the emailThis is all very suspicious set of events and I know the company is not being truthful at all I have copy and pasted it part of the credit card statement where it shows the amount charged to the cardStill in disbelief!! :( Regards, [redacted] ***
They took my money for a product that they didn't even have and didn't even inform me of the situation until a after I filed a complaint that I hadn't received my product in over two weeksIt is now going on two weeks since I requested a refund and they still haven't contacted me back or given me a refund
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 1/23)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureRefunded amount of $onlineTransaction ID: " [redacted] ".Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
Order charged but never receivedI tried calling and emailing no responseTerrible company, total scam artists
This business is truly an odyssey in the fact that they are still in business treating customers as they do I wish I had read the reviews before submitting my order I wouldn't have made such an i
tic mistakeFirst when you place your order they are going to wait two days to send you an email stating that since you are a first time customer that need to verify all of your information After that has been done then they take another 2-days to process the authorizationIt get's better When you call to verify the information you will be put on a call list with a recording telling you how many callers are in front of you No, I didn't say list as in you leave your number and they call you backNope you sit on the phone just like the insurance commercial and it randomly tells you how many callers are in front of you It is usually about a minute wait Then when you have to call back to see why your order hasn't shipped.......and you will, you will go through this procedure every time I has the recording telling me I was the 1st caller in line and it was still another minutes before someone came on the line, to tell me my order would ship withing the next 5-days We were currently on day So basically days to ship I cancelled my order and ordered with another supplement company whom shipped my order the same day and was at my door on the 3rd dayPlease do yourself a favor and keep shopping This company will soak up your time like a sponge If you are shopping for Christmas then by all means go ahead, you might get your order by then
I placed an order online November 15th I only received 1/of my order and was notified the rest was on back order January 19th I still had not received the rest of my order therefore requested a refund Upon my request I received an email stating it would take up to business days to receive my refund February 6, business days later I have not received my refund, any notification from this company nor have they offered anything to compensate for this inconvenience Do not use this company for your