Survival Life

We sincerely apologize for the confusion regarding this customer's membershipAfter reviewing the customer’s account, we can see that the customer opted in to receiving our Hoffman Richter Folding Tactical Knife that comes with the free month paid membershipWe have a no hassle refund and cancellation policy and have cancelled the membership and refunded all the recurring charges on the account Please allow 3-business days for the customer to see the refunds reflected back in their accountThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that the item was never receivedFor this error we have refunded the customer’s full purchase price of $ Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customerThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

I am so sorry for this inconvenienceI took a look at your account and I do see that you are currently on your 15th business dayIt can take anywhere from 15-business days to receive an item from usWe also sent you this information via email on January 1st when we received your email questioning your orderIf you do not receive your product between now and the 20th please let us know and we can either reship or refund your orderAgain I do apologize

We sincerely apologize for the confusion regarding this customer's orderWe are so so sorry that the customer did not receive their order within the estimated time frameNormally we advise the customer to please wait within the 12-business days, which does not include weekends or holidaysWe apologize for the delay in the shipping as there was a high demand for this product and are very sorry for the inconvenience that this has caused the customerWe have refunded all orders on this account Please allow 7-business days for the refund to reflect back into the customer account Below is the UPS tracking information for this order: [redacted] We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Hi there, [redacted] was refunded and will receive no further billingsThis customer should see the refund on their statement in - business days depending on the speed of their bankSee attached screen shot confirming refundThank you

These people are maddening scam artists I joined with an offer of a free knife for my $membership - although they indicated that one could cancel membership within the first days and even keep the knife, it turned out to be a vastly different story When I discovered how useless and uninformative they were, I telephoned them and indicated that I wished to cancel my membership and get a refund They said they would process the refund which would show in 2-business days, but they further said in that they had not shipped the knife, they were going to cancel the shipment I pointed out that they promised that one could keep the knife even if cancelling No affect A week and a half later when no refund was forthcoming, I telephone them again After spending over minutes on the telephone with them, I was finally told that they would credit my PayPal account again within 2-business days It did not happen Then, amazingly, the cheap, Chinese knife arrived so I figured that I could write off a couple of bucks against my loss A few days later, they telephoned me and after being told that I had to remain a member prior to cancelling rather than being able to cancel in the first days as they promised, they came up with a compromise They would charge me $for the knife (that I was supposedly able to keep upon cancellation) and credit the balance of $to my account That has not happened Also, about weeks ago I ordered some of their "free" items (just pay shipping) and have still yet to get them although my PayPal account was charged three times weeks ago These maddening, dishonest derelicts should be shut down!

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that there was a monthly membership on the customers account, that membership has been canceled as of todayI also refunded the customers membership fees of $as well Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Complaint: [redacted] I am rejecting this response because: While a refund of $will be appreciated, if ever received, this complaint was for two ordersThe $refund was one orderThe second order totaled $I was also promised a refund for the second order as I never received any piece of itWhen a full refund for both orders reflect in my checking account, I will accept the response Regards, [redacted] ***

We sincerely apologize for the confusion regarding this customer's courseUsually, the information for the application appears once the certification test is complete After reviewing the customer’s account we can see that the customer is a resident of Texas I have attached the application for the [redacted] Non-resident and also the link to the [redacted] State Police Page that will give the address and the instructions for mailing the certificate and receiving the permitWe have also made sure to email this directly to the customer.http://www[redacted] /Firearms_NonresidentConcealed.shtm Please accept our sincerest apologizes for the miscommunication, and we are sorry about any inconvenience that this has caused the customerWe have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

This company is a scamThey advertisedon't 100% free multitool and 100%free folding knife which I was charged $shipping and handling for the multitool and $shipping and handling for the folding knifeFurthermore their purchase page states to allow to business days for delivery; however, after business of not receiving either item I called Survival Life to see why I have not received either itemJohn, the guy who I was speaking with, told me it will actually take between and days to receive the items eventhough I live maybe miles from their buisness locationNeither item was free and their statement on delivery time line is false

Complaint: [redacted] I am rejecting this response because: I need a tracking number as proof of shipment of the product Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This company is not telling the truth, they took an additional $out of my accountI need this to stop, I have a bank statement to prove itI will be seeking legal advice it this is not correctedThey should not be taking money out of my account without my approvalThey also said I did not respond to their call this is also untrue as I did not receive any call from themI wish they would because I need to talk to them Regards, [redacted] ***

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that the customer ordered items from usEach of these items were refunded on the following dates: 9/13/16, 9/13/16, 5/30/16, and 9/13/The total amount of the refunds sent to the customers account is $ Refunds can take 3-business days to process fully back to the customer’s account.The other charges the customer is speaking of are from another company called Skilled SurvivalWe were able to verify the company that was charging them based on the bank screenshots that the customer sent usWe informed the customer of who to contact and we also sent them a link to the company contact pageAt this time we have no other charges on our account for this customer.We apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that all three refunds did in fact processAttached is our merchant system report reflecting all three refundsThese refunds were processed on 3/15/so the customer should have received them 3-business days after the 15thThe customer will need to contact his bank with the attached screen shot to find out further information about this issue Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.Tell us why here

We are so sorry that this customer never received their productsBoth orders have now been refunded in fullThe Everstryke and Hoffman Richter have been processed for reshipment free of chargeRe-shipments do take priority and the products will arrive in 5-business daysAgain, we sincerley apologize for the lack of communication with the customer and the delay on their orderWe have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I have been trying to Survival life has not responded to several emails and phone messagesThis due to what looks like an unauthorized online purchase that put my checking account in to an overdraft statusA CSR for Survival Life finally contacted me As it turns out I had been subscribed for a monthly charge for whatever they were offering for every monthNo email or snailmail was ever sent to me verifying my subscription or notifying me of my monthly item If Survival Life does what I was told would happen (if the refund promised is credited with in the to business days as promised) My recommendation for the Revdex.com to considered this issue has been resolved if the refund promised is credited with in the promised time frameI'll keep the Revdex.com informed of the outcome

Hi there! We've went ahead and refunded the money you've requested. We also noticed that you accidentally signed up for our FPA program, so I cancelled that recurring membership fee and you will no longer receive any billings from our company. Please see attached screen shots... confirming that we've refunded your purchases. Thank you and we apologize for the inconvenience

We are so so sorry for the confusion regarding this customer’s membershipOur account shows that the membership was canceled on November 14th, Charges for the membership were also refunded in full for the dates of November 8th, September 8th, July 8th, and June 8thThe payment for August never went through the system and I have now refunded the remaining charge from OctoberNow all charges from June to November have been refunded in full Again, we apologize for any inconvenience this has caused the customerWe have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

In reference to the above complaint against Survival Life, the $refund has posted to my account as of 12/26/ I appreciate all the effort you have put forth to help me get this problem resolved All my efforts to do so were fruitless, until I requested your help Evidently you pull a lot more weight with this company than their customers do While I will no longer will do business with this company, I am grateful that it has finally been resolved And, it has taught me to be more careful about checking with the Revdex.com, and on-line complaints about a company before I do business with anyone in the future Lesson well learned Again, thank you for your time and effort [redacted]