Swap.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11028225, and find that this resolution is satisfactory to me
Sincerely,
Carolyn ***

Beware of RIP OFF...!!!
They are selling used cloths which some one threw awayIf you take little efforts, you can get same priced items in store when they have saleExtremely worn items are presented with high level of photo shopped pictures and misguiding vague descriptionThey are claiming 100% return guarantee, but once you purchase, return is only by store creditWhat a rip off...!!! Stay away

I want to express how satisfied and happy I am with my purchase at Swap.com I didn't know what to expect, but when my clothes arrived it was amazing, super great, fast shipping and awesome customer service, great prices, great qualityI totally recommend

Hello,
First and foremost I want to apologize for any inconvenience Here at Swap.com, we are dedicated to our partnership with our sellers, as you are the ones who help us build success Our mission is to make sure that our merchandisers closely review
all items to ensure quality items are placed on our website This process allows not only allows our buyers to receive quality clothing, it also allows our sellers the opportunity sell items more quickly Regarding your inbound shipping process time, I greatly apologize for the delay We have received a significant increase in inbound shipments, so our processing time is a bit outside our day window In an effort to help us catch up, at the end of May, we suspended inbound shipments During this time, we have been hiring and training, to make sure we have the staff to handle the influx of volume We also put together a detailed action plan that would allow us to catch up, prior to reopening inbound shipments on September 1st
Regarding non accepted items, we have a very thorough merchandising process where our merchandisers inspect every detail of the product If the item is worn, defective, damaged, stained, had an odor, or any other reason that does not represent "like new condition", the item will be not accepted This again allows us to make sure we are only selling quality products
If an item is not accepted, we will place a red sticker on the item where we noticed opportunity with the item This sticker will notate the place where the opportunity is so the seller can review We will review a shipment a second time within our quality team, however we can only do that if the rejected items are or less We will look to add these details to our website for future referenceTypically if an item has been not accepted, our quality team will find the same thing As a seller, you may request your product back, which will allow you to see the sticker and where the opportunity was with the item
Regarding the swap option, I apologize for the inconvenience. The swap option has been temporarily removed so our development team can complete some upgrades
Again, I greatly apologize for all of the inconveniences We are positioning ourselves for the increased volume and look forward to partnering with you in the future
I apologize that at this time, I would not be able to refund you 1/of each boxes inbound fees, however I would like to provide you a $store credit for your inconveniences
Thank you for your business!
Sincerely,
***

Swap.com has been beneficial to this grandma since I am on a fixed income I love to shop, swap and sell items on this website

Love SWAP.com As a new customer, I have ordered a box, purchased items and returned items and it was so easy, everyone should try it I loved the items I purchased and it is a great way to refresh your closet with minimal cost A WIN WIN for everyone

Fantastic customer service for the following reasons:
-Website design and function is great
- Fair assessment of consigned clothes and accurate representation of clothing shown on the website (you know what you are getting)
-Quick shipping
-Easy return, very easy
-Fair pricing
-Friendly customer service representatives
Will be purchasing again soon Would like to consign items as well when *** is able to accept new items

Great, Fast service!

I have shopped here several times and had very good serviceSmooth transactions, very easy to navigate website, will continue to use

I have been shopping at swap.com for quite a while now and I am always happy with the items I receiveThey are described accurately, packaged carefully, and arrive quicklyRecommend them to anyone with children!

This is a great way to make some extra money and also to get some great items for your family at a fraction of what you would pay in the stores but what I love the most is that I can swap great cloths and toys for my kids with stuff that they don't need anymore I really love this website

I was really worried about how my items might look when I got them, but when they finally arrived I can honestly say it felt like ChristmasI most definitely will be shopping here again#OverlySatisfied

I have used Swap.com several times and been pleased with their service as well as their prices They also have the hard to find sizes in slim and husky
Everyone who buys children clothes, books and toys should try Swap for popular brands and reasonable prices
Because of Swap, my grandkids are among the best dressed in daycare and school

I just placed my 3rd order from them! There are some bargains and of course, some would be over-priced, especially if there are sales going onBut overall, I'm very pleased with my purchases!! Not to mention they offer free returns with no questions asked (at least from my experience)It is kinda a pain for me to go out of my way to find a *** drop box tho, but hey, its freeI'll definitely keep buying from them if I need anything

Dear MsSue Lily, We have had the opportunity to pull all of your items to send back to youWith the amount of items we needed to pull, this took some timeThese items were shipped on Monday, October 10th The items are in separate boxes and the tracking numbers are as
follows:661090114175661090114164661090114153661090114142661090114131661090114120...⇄ the Halloween costume kits, we would need a detailed list of what you were missing so we could investigate this situation Sincerely, Swap.com

Hi Carolyn, Thank you for bringing this to our attentionWe are investigating this and you should expect a response and a resolution from us by Friday, January 8th Please look forward to hearing from Lauren *** sometime this morning. Warmest, Justin ***Swap.com

Wonderful quality consignment wares at thrift store pricesI've had many positive experiences in both selling and buying goods

I have made purchases on Swap a couple of times now I was hesitant, however, each order was accurate and the clothes were absolutely amazing Excellent quality, clean and nicely packaged Each item is packaged separately and an inventory list is included in your shipping package I have not had to return anything, although they do provide a 100% guarantee I would definitely recommend Swap.com to anyone looking for quality clothing at affordable prices The only down side is that the items do not provide measurements in the listingSo, unless you go to the manufacturers website for a size chart, you take the risk of something not fitting properly So far, the sizes in my orders have been true to the sizes listed Very happy customer!

I placed an order with this company for the first time on September for two pairs of shoes, one of the two reasons I placed the order with confidence was they were badged as a "Google Trusted Store" and disclosed their usually ship within one business dayLet me be very clear in saying I have approximately emails of a lot of no resolve from them and Google; and I still have no product
I have called Google and informed them of the horrid customer service I've received and that may consider a more extensive vetting of companies that want to do business under their badgeI will never order from this group again and would advise anyone on the West coast not to eitherIt is evident their priority is a buck and not the consumerI received an email that actually disclosed they were moving, yet still took orders that they knew could not be fulfilled in a timely and effective manner; as a business woman I find this to be beyond unprofessional and even unethicalIf it had been disclosed on the website a delay may occur I could have made a financial decision based on thatWhen a company leaves such an imprint on a first time customer it is not good I assure youTo conclude, I still have no shipping info, no merchandise, and no resolve

Hello Heidy, I greatly apologize for any inconvenience with the processing of your return Our return policy was updated on April 28th, and the details regarding the Returns and Refunds Policy is outlined in our Help Center on our website Also, at time of checkout, there is a
green seal with our return policy, and when you click on that, it outlines when you receive credit back to original form of payment and when you will receive store credit I've included the link to our Returns and Refunds Policy for your reference, and will also break it down for you.Following is the link:*** Our policy states you will receive store credit or refund to the original payment based on the return You will receive a refund to the original form of payment for the following reasons:- A wrong item- Damaged during shipping- Differs considerably from the description on Swap.com- If the item you ordered is missing from shipment or the entire shipment is missing. You will receive a refund in the form of store credit for the following reasons:- Item is as described- Item does not fit- You do not like it- You just want to return it without a specific reasonIn your most recent return, the RMA was processed on RMA *** The return amount was $and $was credited back to your original form of payment and $as store credit In reviewing your reasons for return, this is the appropriate method that should be followed based on our policy You received a credit code you can enter on our website in order to receive you store credit If you enter code ***, under your user id of ***, you will have the $available to utilize at any time as that will not expire I greatly apologize I cannot reverse the store credit.Sincerely, Jen