Swap.com

I ordered three itemsAll were clean, packaged well and perfect as described

Hello Jean,
We apologize for the confusion The credits were actually applied when the return was done, however these items were stuck here and not shelved Because these items were in here, it would not allow you to request the items back Again, if you would like to let me know what items you are looking to ship home, we can work to help you accomplish that
Sincerely,
Jen

Great finds at reasonable pricesI shop for vintage Gymboree items for my childrenI know what I am looking for and have no trouble sorting items to find what I needThe very few times I received items with flaws I was immediately refundedI contacted customer service once when I was having trouble with a discount code and the gentleman who helped me was polite and resolved my problemMy favorite part of swap is the "save in storage" optionI can add purchases to storage periodically and have the items shipped all at once for $That is awesome! The majority of my purchases have been children's clothing, but I recently bought a box of women's clothes for workAll very nice brands in perfect conditionOverall highly satisfied

I have had a positive experience with SWAP.COM...So far everything has been as promoted...I will continue to shop with SWAP.COM until something negative happens

Great company and terrific service I"ve used them for a few years and only ever had one small issue which they addressed and corrected very quickly I would highly recommend this company/service

I'm very satisfied and happy with everything I ordered from Swap.comThe packing was very neat, I was very impressed when I received my package

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, If I receive the full remaining past due payout at the end of this month, as stated, I would accept this resolution as satisfactory to me.
Sincerely,
*** ***

I tried Swap.com for the first time and was very pleased with the selection, quality and pricesI bought six items and each item was exactly as I had orderedSizing was accurate and each garment was individually enclosed in plasticI have already placed another orderThis is a great online store to find clothing and accessories for any occasion

This customer did not follow our procedure for sending items in to consign on Swap.com When items are sent in, the customer is to request a pre-paid inbound shipping fee through his/her accountThis label has a $feeThe inbound service fee covers the inbound shipping of the box, the
processing of every item in the box, and the storage of each itemThe inbound service fee is deducted from the sale of the seller's items.The customer states that she paid $25/box to ship the two boxes in as she does not have a local *** shipping facility to send the boxFor all customers who are not local to a shipping facility, we offer to schedule a pick up in which Swap.com pays any extra fee for shipping, paying to ship the box is never required or expected of our customersTo request a pick up, our sellers simply have to contact our support team and a team member can schedule the pick up for a future date.When items are received in our fulfillment center, each item is inspected to ensure that it is of high enough quality for resaleAs a consignment company, we have to consider the quality of the items and how the next shopper would receive themUnfortunately, not all items can be acceptedIt is not personal to the seller.There is a commission that is taken from the sale of itemsThe commission is 25% of the sale price + $per item sold.We have a link on our website that explains all of our fees: https://www.swap.com/fees/This and our Help Center is always available to any person who may be considering selling with Swap.com, or buying the merchandise that is available.We have contacted the customer and offered to compensate her the two $inbound service fees that were deducted

I have placed two orders with Swap so far The first order, nothing fit and I had to return all items The process was quick and smooth with a refund in a reasonable length of time Free shipping back to them The last order everything worked out and was as described on the site I will continue to do business with them as you can get some great deals

***
I am rejecting this response because:
I think you are very wrong for not refunding my money It clearly states on your website that you should have 100% satisfaction or your money back That's clearly not true The items I purchased were not as described I would not have purchased them in a second hand store if I had seen them in person Furthermore, you stated that I have a store credit You have not credited anything You have not provided a code I think that you have very poor customer service and I will never shop from Swap again nor will I encourage my friends and family I will let people know of your deception
Sincerely,
Stephanie ***

Have ordered twice from here Love, love, love it!! Had to return a few items due to skirts too long for me Was not an issue to return, and company gives you a label to return to them, at no cost to you Positive experience!! Shipping is super quick - - another plus !!

I have had a great experience using swap.com to buy from and to list withI am a busy mom of two boys with school after school sports and a full time jobSwap.com has made it very convenient for a working parent to use

Hello *** We apologize for any inconvenience The inbound service fee covers shipping, inspection of each item, photography, listing to the site, packing, and storage for nine monthsOnce the fee is paid in full you'll receive your full profit from sales I've
included the link to our "Shipping Rates and Other Fees" from our website for your reference:***/hc/en-us/articles/***Shipping-rates-and-other-fees In our policy we not that any non accepted items may be requested back at the $flat rate. Swap.com only accepts the following:Clothing must be clean and freshly launderedVoid of stains and dirtNo excessive wear (fading or pilling) holes or tearsItems must be free of odor and pet hairAll fasteners (zippers, snaps, buttons, ties) must be present and in working orderWe apologize some of your items were not accepted, however based on what the inbound service fees cover and our policy, we would not be able to refund you any money for your inbound shipments at this time Sincerely,

Great Site! Gorgeous clothes! Great Customer service..Emailed Customer service/got response next dayProduct shipping - got it in days

I have ordered from Swap.com quite a few times and it has ALWAYS been a wonderful experience Very fast shipping and every single item is always as described ! Love that website so much !!! Top of my list for used clothing sites !! ??????????????

Our return policy changed in April 2016, depending upon the reason for return, you will be issue the funds as a store credit or back to your original funding source. When credit is issued, the customer is sent a code to add to his/her account to add the store creditIf an account is set up
with ***, the credit is automatically added As an alternative to ***, we offer a link login option in which a link is sent to the customer's email to access the accountThis is created by going to www.swap.com, click on login/sign up, then on Alumni Login at the bottom right hand corner of the pwindowIn order to use store credit of any kind, an account needs to be created, it cannot be used when checking out as a guest.We have process the $of RMA *** to the original funding source of the customerIf there are other returns that she is inquiring about, we will need to the RMA numbers

I was a little hesitant at first to buy used clothes for my baby over thr internet because people and pictures can be deceiving but I was very pleasantly surprised when I recieved the packaged and looked at the clothes I had orderEverything was as described and most of the items looked brand new!!! I love swap.com and with children, I will be shopping on swap for all my kids clothing needs!

I just received my first order from Swap.com and was very impressedEvery item I selected was individually wrapped and labeledSuch great care was put into preparing my box and the clothes were super cute and neatly foldedI'll be honest and admit that I wasn't expecting much from a consignment store but I was wrongI will definitely be ordering from them againI love it!!

I ordered my first order from swap and everything was awesome Like new quality, everything sized correctly and of course I received everything that I orderedI can not wait to place my next order!