Swap.com

Swap.com us an excellent company for parents who want to be smart when it comes to spending money to cloth childrenThe products always arrive in great timing and the packaging is always wonderfulSwap.com also provides exceptional costumer service and outreach

Hello Jabeen, I greatly apologize for any inconvenience you experienced with the processing of your returns I show that you have two returns that were completed in May where you were issued store credit The first RMA is *** and is for $in Store Credit This was
completed on May 16th The second RMA is *** and is for $in Store Credit This was completed on May 18th I've included the link to our Returns and Refunds Policy for your reference, and will also break it down for you.Following is the link:***Our policy states you will receive store credit or refund to the original payment based on the return You will receive a refund to the original form of payment for the following reasons:- A wrong item- Damaged during shipping- Differs considerably from the description on Swap.com- If the item you ordered is missing from shipment or the entire shipment is missing. You will receive a refund in the form of store credit for the following reasons:- Item is as described- Item does not fit- You do not like it- You just want to return it without a specific reasonI show the reasons for each of these items being returned was that they did not fit The description on each item of the return states that it was too small, too big or too tight Based on these reasons our policy states you would receive a store credit You received email messages with these return details and each email provided you your credit code In order to utilize this credit code you need to set up an accountYou had checked out as a guest on our site when placing these orders I've sent you link to your email address of [email protected]. Once you set up your account, you will be able to take the following two credit codes and apply them to your account, and then you can utilize those during your next purchase Credit Code for $- ***Credit Code for $- ***Again, I apologize for any confusion We greatly appreciate your business Sincerely, Jen

I ordered three itemsAll were clean, packaged well and perfect as described

Complaint* ***
I am rejecting this response because:
I am confident that my items met their criteriaThey are choosing to not accept a large number of items because it is easier for them, and they want as many $fees as possible
Sincerely,
*** ***

Great company and terrific service I"ve used them for a few years and only ever had one small issue which they addressed and corrected very quickly I would highly recommend this company/service

Hello Jean,
We apologize for the confusion The credits were actually applied when the return was done, however these items were stuck here and not shelved Because these items were in here, it would not allow you to request the items back Again, if you would like to let me know what items you are looking to ship home, we can work to help you accomplish that
Sincerely,
Jen

I have had a great experience using swap.com to buy from and to list withI am a busy mom of two boys with school after school sports and a full time jobSwap.com has made it very convenient for a working parent to use

Hello *** We apologize for any inconvenience The inbound service fee covers shipping, inspection of each item, photography, listing to the site, packing, and storage for nine monthsOnce the fee is paid in full you'll receive your full profit from sales I've
included the link to our "Shipping Rates and Other Fees" from our website for your reference:***/hc/en-us/articles/***Shipping-rates-and-other-fees In our policy we not that any non accepted items may be requested back at the $flat rate. Swap.com only accepts the following:Clothing must be clean and freshly launderedVoid of stains and dirtNo excessive wear (fading or pilling) holes or tearsItems must be free of odor and pet hairAll fasteners (zippers, snaps, buttons, ties) must be present and in working orderWe apologize some of your items were not accepted, however based on what the inbound service fees cover and our policy, we would not be able to refund you any money for your inbound shipments at this time Sincerely,

This customer did not follow our procedure for sending items in to consign on Swap.com When items are sent in, the customer is to request a pre-paid inbound shipping fee through his/her accountThis label has a $feeThe inbound service fee covers the inbound shipping of the box, the
processing of every item in the box, and the storage of each itemThe inbound service fee is deducted from the sale of the seller's items.The customer states that she paid $25/box to ship the two boxes in as she does not have a local *** shipping facility to send the boxFor all customers who are not local to a shipping facility, we offer to schedule a pick up in which Swap.com pays any extra fee for shipping, paying to ship the box is never required or expected of our customersTo request a pick up, our sellers simply have to contact our support team and a team member can schedule the pick up for a future date.When items are received in our fulfillment center, each item is inspected to ensure that it is of high enough quality for resaleAs a consignment company, we have to consider the quality of the items and how the next shopper would receive themUnfortunately, not all items can be acceptedIt is not personal to the seller.There is a commission that is taken from the sale of itemsThe commission is 25% of the sale price + $per item sold.We have a link on our website that explains all of our fees: https://www.swap.com/fees/This and our Help Center is always available to any person who may be considering selling with Swap.com, or buying the merchandise that is available.We have contacted the customer and offered to compensate her the two $inbound service fees that were deducted

I tried Swap.com for the first time and was very pleased with the selection, quality and pricesI bought six items and each item was exactly as I had orderedSizing was accurate and each garment was individually enclosed in plasticI have already placed another orderThis is a great online store to find clothing and accessories for any occasion

Have ordered twice from here Love, love, love it!! Had to return a few items due to skirts too long for me Was not an issue to return, and company gives you a label to return to them, at no cost to you Positive experience!! Shipping is super quick - - another plus !!

***
I am rejecting this response because:
I think you are very wrong for not refunding my money It clearly states on your website that you should have 100% satisfaction or your money back That's clearly not true The items I purchased were not as described I would not have purchased them in a second hand store if I had seen them in person Furthermore, you stated that I have a store credit You have not credited anything You have not provided a code I think that you have very poor customer service and I will never shop from Swap again nor will I encourage my friends and family I will let people know of your deception
Sincerely,
Stephanie ***

I have placed two orders with Swap so far The first order, nothing fit and I had to return all items The process was quick and smooth with a refund in a reasonable length of time Free shipping back to them The last order everything worked out and was as described on the site I will continue to do business with them as you can get some great deals

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, If I receive the full remaining past due payout at the end of this month, as stated, I would accept this resolution as satisfactory to me.
Sincerely,
*** ***

Great Site! Gorgeous clothes! Great Customer service..Emailed Customer service/got response next dayProduct shipping - got it in days

Our return policy changed in April 2016, depending upon the reason for return, you will be issue the funds as a store credit or back to your original funding source. When credit is issued, the customer is sent a code to add to his/her account to add the store creditIf an account is set up
with ***, the credit is automatically added As an alternative to ***, we offer a link login option in which a link is sent to the customer's email to access the accountThis is created by going to www.swap.com, click on login/sign up, then on Alumni Login at the bottom right hand corner of the pwindowIn order to use store credit of any kind, an account needs to be created, it cannot be used when checking out as a guest.We have process the $of RMA *** to the original funding source of the customerIf there are other returns that she is inquiring about, we will need to the RMA numbers

I was a little hesitant at first to buy used clothes for my baby over thr internet because people and pictures can be deceiving but I was very pleasantly surprised when I recieved the packaged and looked at the clothes I had orderEverything was as described and most of the items looked brand new!!! I love swap.com and with children, I will be shopping on swap for all my kids clothing needs!

I have ordered from Swap.com quite a few times and it has ALWAYS been a wonderful experience Very fast shipping and every single item is always as described ! Love that website so much !!! Top of my list for used clothing sites !! ??????????????

Beware of RIP OFF...!!!
They are selling used cloths which some one threw awayIf you take little efforts, you can get same priced items in store when they have saleExtremely worn items are presented with high level of photo shopped pictures and misguiding vague descriptionThey are claiming 100% return guarantee, but once you purchase, return is only by store creditWhat a rip off...!!! Stay away

I just received my first order from Swap.com and was very impressedEvery item I selected was individually wrapped and labeledSuch great care was put into preparing my box and the clothes were super cute and neatly foldedI'll be honest and admit that I wasn't expecting much from a consignment store but I was wrongI will definitely be ordering from them againI love it!!