Swap.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

If you buy You will enjoy this site
If you sell you will get pennies for your items A $item you sell will net you .aprox 50.centsAs they take $ plus an additional %....on top thatYour *** *** fees will take 20cents for receiving a payment....This Site should be shut down

Absolutely love Swap.comGreat items and pricesReturning is easyShipping is fast!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Sandra M***

Hello, I greatly apologize for any inconvenience you have experienced in obtaining your recent credit from our company As I shared, you have received store credit with the coupon codes The previous link I sent regarding our return policy outlines the return process for when we provide store credit vs credit to the original form of payment In reviewing your history, I see that you have shopped with us for quite some time, and we greatly appreciate your business Your store credit is available to utilize now, and does not expire, so you can utilize that at any time Unfortunately I cannot reverse the store credit, and we really want to make sure you have the opportunity to utilize this I've included the link to our returns policy as well, just to be sure you have access to review in this email http://support.swap.com/hc/en-us/articles/203331335-Returns-and-Refunds-100-refu...⇄

(To the reviewer of this review - I do have a business relationship with them because I consign on their site, but that is the business, so every customer that consigns has the same relationship)
I LOVE Swap.com There are probably the business I talk about the most with people I know I want people I care about to benefit from such a useful, convenient, fantastic company (not to mention good for the environment)
I buy and sell on Swap.com because I get great value, and if there is ever a snag, customer service helps (they always seem like they're on my side) Swap.com is great place to find a variety of items (clothes, shoes, games, books) Moms can save both time and money by shopping on Swap.com first It can also a great option for making extra income

We're sorry for the poor experience you had, and were happy we were able to connect with you via support to resolve this issue. *** ***Swap.com Support

Swap.com is a great site! Every item that I have purchased has been exactly how the website shows it to be! Love Swap!!

Complaint: ***
I am rejecting this response because:
I want my money backI want a refundSincerely,
*** ***

Hello Erica, We sincerely apologize for any inconvenience We show that your inbound shipment on tracking *** arrived on 07/ As a one time courtesy, we would like to move your box to the front of the line for processing This will allow you to price your items, and
please know your commission will still be the 30% + $ We communicated a change to the seller model on 07/19, and the commission structure only changes for boxes sent on that date or after The changes on Swap.com taking over pricing do not happen until 08/as we had to provide a day notice based on our Terms of Service Please advise if you would accept us moving you box to the front of the line and processing immediately Sincerely, Swap.com

I have ordered several times from Swap.com and have been very pleased with my purchasesThey have all been good quality and have gotten to me quicklyI will definitely continue ordering from this site

They have a backlog of customer items that is longer than what they advertise--the wait time is over three months (an entire season, and then they will charge storage fees when the clothing doesn't sell because it's the wrong season)Meanwhile, they placed a freeze on incoming orders, which they told their customers was because they wanted to work through the backlogINSTEAD of putting their resources toward working through that backlog, they are using those resources to load tons of their OWN merchandise (not customers') to the siteBasically, you should not think of them as a consignment outlet whose customers are the consigners; instead they are a reseller of items they've purchased elsewhere, probably from thrift wholesalersAnd meanwhile boxes and boxes of items that belong to their loyal consigners sit there ignored and collecting dust while their employees instead photograph and list a bunch of *** merchandiseSO wrongStay awayPlease don't ship them your belongings; they aren't going to bother doing what they advertise

Top drawer company Quality products at reasonable ptices Fast, inexpensive shipping

Hello Lola, We have reviewed your responses and the details we are supplying are completely accurate To break things down in a more simpler format, your store credit of $is available on your Swap.com Account *** This account is set up through ***, so you would need to access your account via *** and the $would automatically be deducted from any future order Regarding your credit of $8.50, that has been refunded through *** Payments Here are the details from *** Payments showing the $refund here The *** is the *** Transaction Id for the refund We have completed all of the necessary steps on our end Sincerely, Aug 24,*** ***RefundCompleted$8.50Jul 21,*** ***ChargeCompleted$43.50Jul 21,*** ***AuthorizationClosed$

I love Swap.com! The customer service is excellentThe items I have received have been very excellent quality I plan on being a customer for years!

This is one of the best internet companies I have ever done business withSwaps website is so easy to useThey have beautiful used items that are ultra affordableIt is the best discovery I have made in 10+ years!! Please shop on Swap.com so I can continue to enjoy all benefits of it as well

Hello *** Thank you very much for your order numbers Please provide specific details regarding which items from each return you would like us to review in further detail regarding the type of credit you received Our Returns Department closely reviews the reasons for returns, and if the correct reason was not selected, they will make the appropriate adjustments to the reason for return As stated previously, our Returns and Refunds Policy provides store credit or credit back to the original form of payment based on the reasons for the return If damaged was selected, and the item was truly not damaged, we will override that return reason If you feel something was not accurate, please provide those specific item numbers and what order or RMA that belonged to and we can review Our store credits do not expire and you may utilize them at any time Sincerely, Swap.com

Hello Jabeen, I greatly apologize for any inconvenience you experienced with the processing of your returns I show that you have two returns that were completed in May where you were issued store credit The first RMA is *** and is for $in Store Credit This was
completed on May 16th The second RMA is *** and is for $in Store Credit This was completed on May 18th I've included the link to our Returns and Refunds Policy for your reference, and will also break it down for you.Following is the link:***Our policy states you will receive store credit or refund to the original payment based on the return You will receive a refund to the original form of payment for the following reasons:- A wrong item- Damaged during shipping- Differs considerably from the description on Swap.com- If the item you ordered is missing from shipment or the entire shipment is missing. You will receive a refund in the form of store credit for the following reasons:- Item is as described- Item does not fit- You do not like it- You just want to return it without a specific reasonI show the reasons for each of these items being returned was that they did not fit The description on each item of the return states that it was too small, too big or too tight Based on these reasons our policy states you would receive a store credit You received email messages with these return details and each email provided you your credit code In order to utilize this credit code you need to set up an accountYou had checked out as a guest on our site when placing these orders I've sent you link to your email address of [email protected]. Once you set up your account, you will be able to take the following two credit codes and apply them to your account, and then you can utilize those during your next purchase Credit Code for $- ***Credit Code for $- ***Again, I apologize for any confusion We greatly appreciate your business Sincerely, Jen

Complaint* ***
I am rejecting this response because:
I am confident that my items met their criteriaThey are choosing to not accept a large number of items because it is easier for them, and they want as many $fees as possible
Sincerely,
*** ***

Swap.com us an excellent company for parents who want to be smart when it comes to spending money to cloth childrenThe products always arrive in great timing and the packaging is always wonderfulSwap.com also provides exceptional costumer service and outreach