Swap.com

Love swap.com! You cant beat the prices or shipping time! The clothes came in great to new condition

We're sorry for the poor experience you had, and were happy we were able to connect with you via support to resolve this issue. *** ***Swap.com Support

Hello, I greatly apologize for any inconvenience you have experienced in obtaining your recent credit from our company As I shared, you have received store credit with the coupon codes The previous link I sent regarding our return policy outlines the return process for when we provide store credit vs credit to the original form of payment In reviewing your history, I see that you have shopped with us for quite some time, and we greatly appreciate your business Your store credit is available to utilize now, and does not expire, so you can utilize that at any time Unfortunately I cannot reverse the store credit, and we really want to make sure you have the opportunity to utilize this I've included the link to our returns policy as well, just to be sure you have access to review in this email http://support.swap.com/hc/en-us/articles/203331335-Returns-and-Refunds-100-refu...⇄

If you buy You will enjoy this site
If you sell you will get pennies for your items A $item you sell will net you .aprox 50.centsAs they take $ plus an additional %....on top thatYour *** *** fees will take 20cents for receiving a payment....This Site should be shut down

Absolutely love Swap.comGreat items and pricesReturning is easyShipping is fast!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Sandra M***

(To the reviewer of this review - I do have a business relationship with them because I consign on their site, but that is the business, so every customer that consigns has the same relationship)
I LOVE Swap.com There are probably the business I talk about the most with people I know I want people I care about to benefit from such a useful, convenient, fantastic company (not to mention good for the environment)
I buy and sell on Swap.com because I get great value, and if there is ever a snag, customer service helps (they always seem like they're on my side) Swap.com is great place to find a variety of items (clothes, shoes, games, books) Moms can save both time and money by shopping on Swap.com first It can also a great option for making extra income

Swap.com is a great site! Every item that I have purchased has been exactly how the website shows it to be! Love Swap!!

Complaint: ***
I am rejecting this response because:
I want my money backI want a refundSincerely,
*** ***

I have ordered several times from Swap.com and have been very pleased with my purchasesThey have all been good quality and have gotten to me quicklyI will definitely continue ordering from this site

Hello Lola, We have reviewed your responses and the details we are supplying are completely accurate To break things down in a more simpler format, your store credit of $is available on your Swap.com Account *** This account is set up through ***, so you would need to access your account via *** and the $would automatically be deducted from any future order Regarding your credit of $8.50, that has been refunded through *** Payments Here are the details from *** Payments showing the $refund here The *** is the *** Transaction Id for the refund We have completed all of the necessary steps on our end Sincerely, Aug 24,*** ***RefundCompleted$8.50Jul 21,*** ***ChargeCompleted$43.50Jul 21,*** ***AuthorizationClosed$

Hello Erica, We sincerely apologize for any inconvenience We show that your inbound shipment on tracking *** arrived on 07/ As a one time courtesy, we would like to move your box to the front of the line for processing This will allow you to price your items, and
please know your commission will still be the 30% + $ We communicated a change to the seller model on 07/19, and the commission structure only changes for boxes sent on that date or after The changes on Swap.com taking over pricing do not happen until 08/as we had to provide a day notice based on our Terms of Service Please advise if you would accept us moving you box to the front of the line and processing immediately Sincerely, Swap.com

They have a backlog of customer items that is longer than what they advertise--the wait time is over three months (an entire season, and then they will charge storage fees when the clothing doesn't sell because it's the wrong season)Meanwhile, they placed a freeze on incoming orders, which they told their customers was because they wanted to work through the backlogINSTEAD of putting their resources toward working through that backlog, they are using those resources to load tons of their OWN merchandise (not customers') to the siteBasically, you should not think of them as a consignment outlet whose customers are the consigners; instead they are a reseller of items they've purchased elsewhere, probably from thrift wholesalersAnd meanwhile boxes and boxes of items that belong to their loyal consigners sit there ignored and collecting dust while their employees instead photograph and list a bunch of *** merchandiseSO wrongStay awayPlease don't ship them your belongings; they aren't going to bother doing what they advertise

Top drawer company Quality products at reasonable ptices Fast, inexpensive shipping

This is one of the best internet companies I have ever done business withSwaps website is so easy to useThey have beautiful used items that are ultra affordableIt is the best discovery I have made in 10+ years!! Please shop on Swap.com so I can continue to enjoy all benefits of it as well

I love Swap.com! The customer service is excellentThe items I have received have been very excellent quality I plan on being a customer for years!

Hello *** Thank you very much for your order numbers Please provide specific details regarding which items from each return you would like us to review in further detail regarding the type of credit you received Our Returns Department closely reviews the reasons for returns, and if the correct reason was not selected, they will make the appropriate adjustments to the reason for return As stated previously, our Returns and Refunds Policy provides store credit or credit back to the original form of payment based on the reasons for the return If damaged was selected, and the item was truly not damaged, we will override that return reason If you feel something was not accurate, please provide those specific item numbers and what order or RMA that belonged to and we can review Our store credits do not expire and you may utilize them at any time Sincerely, Swap.com

I'm very satisfied and happy with everything I ordered from Swap.comThe packing was very neat, I was very impressed when I received my package

Great finds at reasonable pricesI shop for vintage Gymboree items for my childrenI know what I am looking for and have no trouble sorting items to find what I needThe very few times I received items with flaws I was immediately refundedI contacted customer service once when I was having trouble with a discount code and the gentleman who helped me was polite and resolved my problemMy favorite part of swap is the "save in storage" optionI can add purchases to storage periodically and have the items shipped all at once for $That is awesome! The majority of my purchases have been children's clothing, but I recently bought a box of women's clothes for workAll very nice brands in perfect conditionOverall highly satisfied

I have had a positive experience with SWAP.COM...So far everything has been as promoted...I will continue to shop with SWAP.COM until something negative happens