Swap.com

have been pleased with this business Items are as stated most of the time and customer service is very helpful

I just started using swap.com when all of my local consignment shops closed or moved away I shop online quite a bit, and usually end up with some things that are new but never worn simply because it's impossible to tell everything about an item by seeing it online, or the return shipping is almost the same value as the item to be returned So, I looked at swap.com just to see if it was a place I could safely use to consign my own 'never worn' or lightly worn clothes, and I found a perfect place to purchase women's clothes that are in good condition at a fraction of the price it would cost to purchase them in a store Most of the things I have purchased will serve me well for home and casual wear which is my lifestyle I also was pleasantly surprised by the good bargains in the baby clothes section Babies stay tiny only for a very short time, so newborn infant and preemie clothes are a safe bet, especially since you see a true picture of the actual item I find the company stays true to their claims that you can return anything, and that shipping will occur quickly All items are individually wrapped in separate plastic bags with the item name on them I've liked everything I've picked It's a win-win situation for newborn clothes since they are in good shape, and the baby you're buying for will only wear them for most-likely a month or two I like swap.com quite a bit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

I love buying and selling on swap.com! The correspondence is always polite and timely, and the clothes are nice and affordable There's also a large selection to peruse I typically check the site daily!

We ordered a Santa houseIt was described as being like newIt was in great conditionThe box was new and small items were sealed in bags(gift quality) All pieces were included as describedit was packaged well and arrived quicklyI am glad that we discovered Swap.com

Complaint: [redacted] I am rejecting this response because: My items did not appear to have been inspected, because the clothes were folded as I had sent them inIn addition, the clothes I sent would not have been rejected for strong odor if anyone had looked at the bagI again ask for the inbound service fee to be refunded to my accountSincerely, [redacted]

I have ordered twice from swapCom and have been thoroughly satisfied! I received credit for items that were too smallI will definitely shop here again and will recommend this site to people

SWAP has an excellent, intuitive website! My clothing arrived in the mail, quickly, and in superb condition!!! Prices are beyond excellent! I was elated with my purchase! Thank you SWAP!!????

Hello [redacted] Thank you very much for your order numbers Please provide specific details regarding which items from each return you would like us to review in further detail regarding the type of credit you received Our Returns Department closely reviews the reasons for returns, and if the correct reason was not selected, they will make the appropriate adjustments to the reason for return As stated previously, our Returns and Refunds Policy provides store credit or credit back to the original form of payment based on the reasons for the return If damaged was selected, and the item was truly not damaged, we will override that return reason If you feel something was not accurate, please provide those specific item numbers and what order or RMA that belonged to and we can review Our store credits do not expire and you may utilize them at any time Sincerely, Swap.com

Hello, We apologize for any confusion on our return policy I've included the link to our Returns and Refunds Policy for your reference, and will also break it down for youFollowing is the link: http://support.swap.com/hc/en-us/articles/203331335-Returns-and-Refunds-100-refund-guaranteeOur" class="cuttext">class="p2">http://support.swap.com/hc/en-us/articles/203331335-Returns-and-Refun...⇄ policy states you will receive store credit or refund to the original payment based on the return You will receive a refund to the original form of payment for the following reasons: - A wrong item - Damaged during shipping - Differs considerably from the description on Swap.com - If the item you ordered is missing from shipment or the entire shipment is missing You will receive a refund in the form of store credit for the following reasons: - Item is as described - Item does not fit - You do not like it - You just want to return it without a specific reason I hope this helps clarify the policy for you In addition, when you process the order, each time you select an item, the following details display under each item, when you select Returns: Returns 100% refund or store credit on return We offer 100% refunds for purchases and swaps You get a full refund for items that were wrong, damaged, went missing during shipping or differ considerably from the description on Swap.comYou will receive store credit for items that do not fit, you do not like, or were returned without a specific reasonFor more detailed information, please see the Returns and Refunds We apologize we are unable to reverse the store credit Once the returns reach our facility and the return is processed, your credit will be available, and they do not expire Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

I was really excited to order from Swap.comMy first and only order I found two tops, a sweatshirt and a pair of jeansAll for $plus free shipping because it was my first time orderingThe package arrived two days before expected which was a plusAll three tops were just as described on the website another plusHowever the jeans were listed as women's and they are clearly girls jeans, very small girls jeansI can return them and get my $back but I have to pay for shippingI think tat of something is listed wrong on a website the customer should not have to pay the return feeIts not like I ordered the wrong size or colorThey are clearly girls jeans I don't even know how they could have been mistaken for women's (size yet) I will suck it up and return them and loose the money since I don't know anybody who has a young girl that could fit into them bit I probably won't order again from themIf they offered to cover the shipping cost then I would probably be a returning customer and give them another try

Hello [redacted] I greatly apologize for any inconvenience In reviewing your order number, I show that an RMA was completed on July 22, RMA# [redacted] Once we received the return, that is when your refund should have been released I see the return was received, so I have gone in and processed your refund based on our policyOur Returns and Refunds Policy states you will receive store credit or refund to the original payment based on the reason for the return I've included the link to our Returns and Refunds Policy from our website for your reference:http:// [redacted] / [redacted] -Returns-and-Refunds-100-return-guarantee In reviewing your return, I show that your returned $in merchandise Out of that, $would be applied to store credit, as the reason for the return was "I Do Not Like the Item." I've applied this to your account number [redacted] , and this is immediately available When you process your next order on our website under this account number, the credit will automatically apply Then $$has been returned to original form of payment, and this is for the cowboy boot and [redacted] Capri Pants These two items were returned for the reason, "Item Not As Described - Mislabeled Size I've applied this $to the original form of payment this morning I greatly apologize for the delay Sincerely, ***

Complaint: [redacted] I am rejecting this response because:I have provided responses to every single item where the price was off and at least 30% were not addressed appropriatelyI don't have the time to dedicated to this above and beyond to what I already investedIt should be on the business to do the due diligenceThe responses from your merchandising team were not always appropriate - I game you links to the same exact items brand new and priced hundreds of dollars moreI feel your business owns me close to USD and would like to see more adequate actions that $differential Sincerely, Anita [redacted]

Dear MsAlexandra [redacted] Thank you for your follow-up As we have asked from the beginning, we were wanting to understand why you would continue to be in a swap ring with your own items and continue to increase the price As we have previously stated, the Terms and Conditions do not attempt to spell out every conceivable form of improper conduct that users might engage in We asked for your explanation in case you had additional information that would explain why you were engaging in that behavior We have now received your response, and it appears you have artificially increased the value of the item you own After further review, we are unable to return the items you originally owned, increased the price, and are now looking for a refund We will return the swap items that were not originally yours, however we will do this only at the original price Please advise you understand this, and we can process those items appropriately, and provide credit to your original form of payment Regarding damaged items, as I have shared, I need specific details on the items and what was damaged before I can further investigate this Sincerely,

Hello *** We sincerely apologize for the inconvenience and that you had to follow up on this return Unfortunately, your return never made it to my attention The return directly went back to our returns department and they did not have the exception details to process this On order number [redacted] I've gone in and credited your original form of payment for the two pairs of pants The item numbers were [redacted] and [redacted] You will still receive the original store credit you received for the one pair of pants as well Again, we sincerely apologize for the inconvenience Sincerely, Jen - Swap.com

Swap.com has been a wonderful and amazing tool for acquiring gently-used, great quality clothing for a fraction of retail cost We highly recommend swap.com!!!

I absolutely love shopping on swap! "Swapping" as I call it I have bought tons of outfits for my three month old daughter and tons of clothes for myself as well I have been super pleased with the quality of the items I have bought as well as how fast everything ships to meThe prices are very reasonable and you can find hard to find items like breastfeeding topsI am a very happy customer and keep coming back to Swap for all of my clothing needs I will not pay full price for clothes anymore now that I can get such great deals on like new clothes from Swap!

I stumbled upon Swap.com and took a chance because I saw the Revdex.com logo on the siteI was delighted by the entire transactionI enjoy browsing the site Purchasing was easy and the first order came with free shipping My package arrived quickly and the clothing I bought was in such excellent condition the blouses could have passed for brand new I will definitely buy from Swap.com again

I found swap.com while searching for maternity clothes for my nieceI admit I had never heard of it before, but I was more than pleasantly surprised once I finally did!! Excellent inventory, wonderful prices, items were sent out the next day with full trackingItems arrived in a few days and my niece was thrilled with the quality and brands of items!! I would absolutely recommend swap.com to anyone!!!