Swap.com

Hello M*** We sincerely apologize for any inconvenience We have seen an increase in business and are actively hiring new people to help with the increased workload Typically it can take up to days to process inbound shipments, however due to the increased volume we are a bit outside those guidelines Currently we are processing inbounds from July 11th In reviewing your accounts, I show the following inbounds are awaiting to be processed: Account [redacted] (1) inbound we received on 07/13/17(3) inbounds we received on 08/09/Account [redacted] (2) inbounds we received on 09/01/Regarding pricing, we communicated on July 19th, that any inbounds received on or after July 19th, would be on the new commission structure and that we would take over the pricing of items on those In addition, that communication provided a days notice to inform our sellers that our Terms of Service was changing, and that anything in our possession as of August 18th (no matter when it was sent in), would be priced by us We had to provide a 30-day notice of this so sellers were aware of the changes I've included that message in this response Dear Sellers,Starting July 19, 2017, we're launching a new, simplified commission modelBased on your feedback, we eliminated the previous $per item fee and replaced it with simple flat percentagesOne exciting new change is we are offering you the option to choose store credit as your compensation, while still keeping the option of a cash payout.All of the changes noted below are in effect forall boxes sent with labels created as of July 19, Prior shipments will remain under their former commission model and will not be impacted by the new inbound box feesHowever, we will be changing our policy on how all items are priced, even items previously sent; please see Pricing section below for details.New Commission RatesItems priced >$20Earn 70% store creditor 60% castems priced$to $20Earn 50% store creditor 40% castems priced

I wore out my favorite pair of shorts and knew that they were discontinuedSo I went on the search for more like them and stumbled onto Swap.comI was so happy that they had the brand and size I was searching forYes, I wasn't able to find the exact same pair of shorts but I love the two pairs I received from themWould I recommend them to my family and friends? Yes, yes, yes!!! Thanks for your service SPEED = A+ PACKAGING =A+ QUALITY OF MERCHANDISE = A+

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Contact Name and Title: [redacted] FSupport Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@swap.com Hi [redacted] , My apologies for your poor experienceWe have fully refunded you for this order as of September 15thWe deeply regret that we were not able to fulfill this order in a timely manner and we would like to offer you free shipping for the next monthPlease contact me and I would be happy to provide that code Best, ***

Terrific company, great prices, great service, fast shipping! Couldn't ask for anything more

My most recent experience with Swap.com was my first The times arrived at my door fatherly quicklyPlus, they looked exactly as they were advertised I will most definitely be shopping with Swap again Thank you!

I have ordered from swap.com several times now and no issues with anything I have bought but item I contacted customer service and with no hassle at all I was refunded for the damaged item I highly recommend them mainly for their customer service that's something that I value most from a seller

love swap.com! If something does not fix I just send it back for fee and they reimburse me $$then I counting to shop for more!

Hello Domonic, Thank you for your message! We sincerely apologize for any inconvenience Upon receiving the email with the credit code of C9F87LP4MTT9, you would have had to added that credit code to your account I have completed that for you, so the $credit has now been applied to your account That credit will be available once you place an order on that account number, and the credit will automatically be deducted from your order total In addition, we find that any communication we try to send directly to you using email [redacted] @hotmail.com will not go through If you have a different email address, please update on your account Also, one of our customer service representatives, had also left you a voicemail regarding these challenges in reaching you as well Sincerely, Jen

Thank you for these details I've been digging in to review the details of your RMA's and have found that when you received your email message with the RMA numbers, each of those email messages had a store credit code that you could utilize with your next order These store credits can be applied to your Linked Login account with your email of [email protected] Your user id or account number for that account is A refund of $has been issued for your RMA #645440007; Tue 6/7/5:PM Coupon Code for this is CQL3V64QPTT9.A refund of $has been issued for your RMA #687380002; Thu 6/16/4:PM Coupon Code for this is C4FHT99STT $.24.00; (same box included returns) Coupon Code for this is C89JKNQNTTT9.#.$ This return has not been set back to us yet, so the credit has not been applied yet RMA #$ Coupon Code for this is CLTMSRJPETTRMA #$ Coupon Coded for this is CASHUT9U3TT9.If you go to your account 5559614164, you can enter these codes for your next order Our Returns and Refunds Policy will provide store credit or credit back to original payment based on the reason for your return Please see the attached link from our website regarding our Returns and Refunds Policy http://support.swap.com/hc/en-us/articles/203331335-Returns-and-Refunds-100-refu...⇄ there are additional orders you need me to look into, please provide the order numbers and I can conduct any necessary reviews Thank you for your business Sincerely,

Hello Heidy, I greatly apologize for any inconvenienceA message was sent out to our sellers back in January regarding the policy update for non accepted itemsI have included that message here for your reviews: "On Wed, Jan 20, at 8:PM, Swap.com Support [redacted] @swap.com wrote:Swap.com, your Online Consignment Store for Baby, Kids Items and Women's ApparelImportant Information Regarding Your Account View in your browserSwap.com Online Consignment Baby & Kid’s Women’s Maternity ConsignRejected Items on Your AccountAs one of our valued sellers, I wanted to reach out to you about any rejected items that may still be on your accountWhen your items were added, we sent you a message to let you know that they are ready to be pricedThere is a day window to decide whether you would like to have your rejected items shipped back to you or whether you'd like to donate them insteadStarting on February 1, 2016, we will be enforcing this day time period for your rejected itemsAny rejected items that are still in your account on February 1st will be removedMoving forward, any rejects that remain on your account will be removed after daysI want to give you a heads up so that you can decide what you would like to do with those itemsTo send them home, please log in to your Swap.com account, go to My Account at the top right hand corner, then click on Ship items to meYou can use the filters to view the items not accepted by Swap.comThe rejected items will be displayed and you can select the items to ship them home for a simple fee of $If you would prefer to donate the items, log into your account, click on My Account at the top right hand corner, then click on SureSell and donateYour items will be displayed in the order that they were added to your accountYou will be able to select the rejects that you do not want sent home then click the blue button on the left side of the page that says "Donate selected items." If you have any questions about your items, please reach out to our support team at [redacted] @swap.com, our team will be more than happy to helpBest, Lauren Z.Manager, Customer Experience" Lauren was our manager who had sent this communication out in January The Gap outfit you sent in was not accepted, and because it surpassed the days based on our policy, this was donated and the communication on the policy update that was This process is also documented in our Help Center on our website I greatly apologize for the inconvenienceSincerely,

I LOVE Swap.com They are a fabulous business and offer a great service to those of us with too many old kids clothes and toys around the house! I have both bought and sold items on Swap.com and am consistently impressed their friendly helpful staff and selection of well priced products The staff responses to any questions I have are always quick and on point as opposed to some websites where you know you are getting a "stock" answer The quality of the items is accurately described when you are buying and I have never been disappointed with anything I have bought but they do stand behind the products if there is a problem I have recommended Swap.com to a number of friends and they have all been impressed too When I am selling items, I am impressed by how quickly they list them on the site - not like some online resale sites that take weeks to do anything with the items you send in!

Complaint: [redacted] I am rejecting this response because: This company owes me from a refund they are refusing to issue and they want me to pay out of my own pocket to ship my items back to me when they owe me moneyThat is criminal Sincerely, Heidy [redacted]

Hello *** We sincerely apologize for the inconvenience in completing this return I would be more than happy to help, I just need some clarification It appears you are attempting to return pairs of pants, item numbers [redacted] and [redacted] is that correct?If so, it appears the original order for these items was [redacted] It appears an RMA was completed for item [redacted] on RMA [redacted] Is the other item you need to return [redacted] Please confirm and we can process that return for you as well We sincerely apologize for the inconvenience Regarding further description on products, we continue to enhance our processes where we can to provide as much detail as possible I will provide your feedback to our Merchandising Director Sincerely, ***

Thank you for your message We sincerely apologize you did not see the updated seller model communication Unfortunately we are unable to reverse the store credit, however as a one time courtesy we can provide you a cash payout for this, however the store credit will remain, so you will be double compensated We sincerely apologize that our system is currently set up to stick with the original form of payment, and we cannot override this If you will accept this one time courtesy, please let me know and we will apply it at the end of business day on Friday of this week Sincerely, Swap.com

I have to say, in all honestly that Swap has been my best shopping experience in used and/or new clothing everThe website is user friendlyClothing comes very clean and in better condition than listed, which I found amazing! Customer service is very easy to work withIf there are any negative reviews, I have to think it wasn't the fault of Swap unless expectations of customer are beyond perfectI will continue to refer family and friends and shop with them

I love this site have not been disappointed with any of my purchases have bought x' s from them and look forward to a lasting relationship!

great selection and prices, easy to order with fast shipping even though this is the holiday season

Always satisfied with this companygreat stuff and great customer service!

I am extremely happy with my purchase from swap.com I love it ..everything I got was beautiful I really love it+will be shopping for more soon wonderful site

I ordered clothing from Swap.comThe items came very quickly and I am very pleased with themI plan to buy more from them