Swap.com

In regard to the swap.com order for [redacted] , the order was split into three different shipments due to the sizeThis created three new tracking numbers which show to be delivered to the customer on June 4, The customer has been contacted with this information and she has confirmed that all three packages were receivedListed here are the [redacted] tracking numbers for the orders [redacted] [redacted] [redacted] Thank you

I have been very happy with all I have got,toys,games,clothesSo much better than garage sales .my daughter is also very happy with the clothes I get for my grandkids.with the expense of clothes in store,this is really a big help.gladys and thank you

Complaint: [redacted] I am rejecting this response because: this does not address the entirety of my previous response including information related to damaged itemsI have repeatedly provided an explanation regarding swappingIt was my user standing that you had an issue with repeated swapping of items that originated as my ownThis is a new issue as far as I can seeThere is no rule against swapping multiple times with other users and raising the valueIf they choose the higher value that is their choice and it is also mineThere is no impropriety based on the terms of use in your siteI am willing to compromise on items that were originally my own but you have a 100% guarantee that you need to honour for items I received in a swap and wished to returnIf the value is a concern then I will accept the original value I would once again like to point out that this could have been resolved by a simple message saying you have an issue with multiple swaps on the same item and it would have saved us both a world of hassleAt no point was I made aware I was doing anything your site did not condone until I was blocked without any explanation Sincerely, Alexandra [redacted]

>Dear MsSue Lily, We have had the opportunity to pull all of your items to send back to youWith the amount of items we needed to pull, this took some timeThese items were shipped on Monday, October 10th The items are in separate boxes and the tracking numbers are as follows: Regarding the Halloween costume kits, we would need a detailed list of what you were missing so we could investigate this situation Sincerely, Swap.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Joan O***

Swap.com is amazing Excellent clothes both new and used It is VERY easy to use and if you need to return an item it is even easier! I would recommend this site to anyone

Complaint: [redacted] I am rejecting this response because: I reject this response, I feel the company is hiding behind their policies to issue me a refundThere is no reason why they would not be able to issue me the refund to my card at any time, every company has the ability to do so especially since they use PayPal, this is a one click transaction and results in an instant refund immediatelyThis is really a no brainer, their returns policy changed and I was not made aware of it and when I purchased replacement items to make up for the items received that were not to standard I should have been credited then and there and would have been no issueThey are refusing to issue me a credit to my card for the items already purchased, there is no reason for this and I really don't know why they are being so difficultIt shouldn't matter when the order was placed and in my case it was placed immediately after having to return itemsEvery business has the ability to issue the customer a full refund at any time but SWAP.COM is refusing to doIn addition, they are using vague returns policies that takes the rights of consumers away from them by arguing with them over the quality of items received from the consignment storeA customer should always have the right to a full refund and not a store credit if they so chooseIn essence, if you purchase from them and don't like the quality of what you received bearing in mind this is a consignment store and the items are used you are now forced to continue to purchase from them because they will not return your moneyI no longer have faith in the quality of the items I receive from them and since their is no way of knowing what I will receive and their returns policy is thus I urge consumers to look elsewhere so you don't end up with your money being held hostage by a company that refuses to even offer customers a full refund for the items they choose to returnThis is a scam and no different than being robbed when you consider you purchase an item that is sent to you, you don't like it, send it back and they keep your moneyThis is exactly what happened to mePlease be aware of this and take it into consideration when you consider purchasing from SWAP.COMMany families shop consignment to save money and really none of us can afford to give it away or have it taken by shady practices like these Sincerely, Heidy [redacted]

Complaint: I am rejecting this response because: Sincerely, Domonic [redacted] From: Domonic [redacted] < [redacted] @hotmail.com> Sent: Wednesday, April 5, 5:AM To: [email protected] Subject: Re: Swap.com: Refund issued for RMA # I still do not see a store credit on my account

I'm very happy with my purchases from swap.comI look forward to making future purchases

I have ordered multiple times from Swap.com and have never had an issueThe products are great and so is the customer serviceI have referred many friends and family members

I buy and sell on the siteIt went through some growing pains last year, but it has shaped into a fantastic siteCustomer service is prompt and courteousThe products usually exceed their condition grading

I was extremely pleased with my recent experience with Swap.com My items were in very good shape The top I ordered looked as if it had never been worn They immediately replied to my questions and checked back with me to ask if I was pleased with the transaction

Hello Jean, We sincerely apologize for all the back and forth regarding your returns I have all the following details and I will be providing this to our Quality Team to review Please give us some time to investigate the situation, and then we can fully determine what additional credit is due and apply If we can work through this via our ticketing process, I have also responded to that in Ticket # I will be asking our Quality Team to review the following: Order # 2409434325-This order had RMA's I will have Quality Review as I am showing the following: RMA for $163.00- According to records we show in the RMA we received back $in items - A store credit has been applied to your account for $for this RMA so far - A paypal refund has been provided for $on October 25th - The $+ $accounts for the $we show we received back RMA for $84.00- According to records we show in the RMA we received back $in items - A store credit has been applied to your account for $for this RMA so far So at this time, for order number 2409434325-21660001, you have RMA's totaling $ You have received a total refund so far as follow for this order and the combined RMA's: Store Credit of $36.90PayPal Refund of $on 10/25PayPay Refund of $50.40, which was completed without all necessary details on 12/07/ Total refund received thus far is $our of the combined RMA totals of $ Then you have order number 2409434325-21850001, in which you had an RMA of for a credit amount of $ We show no movement on this tracking, however understand from your message that you send this in another box with a different tracking number We will have our Quality Team investigate this as well This will take some time, however we will be back in touch with you regarding the details Hopefully outlining in this matter helps to keep us both on the same page Sincerely,

I bought a few items from them and was happy with overall experienceI decided to give them a try and sell on their web siteI send them a box full of kids outgrown clothesIt took them a month to post everything, no problem with thatThey send me a link to price my itemsI priced them and asked what about other items not postedThey said these are all we gotI told them surprisingly only nice clothes got lostThey are very slow to get back to resolve thisI want to request all things backBeware, before sending anything make a list of things sent

Swap.com has been a staple in my life since having a newbornI can always count on the items to be of good quality and shipped in a timely mannerItems are sorted and placed in a labeled bag prior to being shipped and they arrive as presentedI receive notifications of timely payments to my account when I sell items as well A pleasure to do business with swap.com

Complaint: [redacted] I am rejecting this response because:I am already familiar with the policyI am asking for a reevaluation of my return items and more information regarding those items (item numbers, original description and reason) This is the same automatic response I get to each email I send this company Sincerely, [redacted]

Complaint: I am rejecting this response because: this is a lieI emailed your customer service because the items were not as described and they differ considerably from the descriptionI need the full refund back to my credit card accountYou can't just keep my money and the items I returnedThis is fraudEven the return email I received from you did not state anything about store creditI need my money back to my credit card! Sincerely, Jabeen [redacted]

Hello *** I greatly apologize for the inconvenience you have experienced with your returns You are correct that we changed our returns policy the end of April I've reviewed all of your RMA's and agree that you should receive credit to your original payment as you would not have been aware of that change when you processed your orders I've completed a payment resend to have the $returned back to your [redacted] account This may take a few days to be applied, however this has been completed At this time, I am unable to reverse your store credit, so this will still be available as well We greatly appreciate your business and look forward to a continued partnership! Sincerely, ***

I ordered two tops from Swap.com I am very happy with them They appear to be like new and, of course, cost a fraction of the new price Delivery was pretty quick too I recommend this company

I have ordered from Swap.com a few times nowI have been satisfied with everything I have purchased for my granddaughters, and one grandson..primarily clothingExplanations were very clearCondition of clothes were as describedPricing is below store prices Finally, items were shipped quickly It is the kind of site we needI will continue to visit and shop Swap.com