Swap.com

I have never had a bad experience at swap.com, and if an item is wrong in any way, they make it right. As a senior on a budget, I save so much and get very nice items.

I ordered 4 pairs of jeans for gifts the order came just as I ordered with a great price and fast shipping. Highly recommend

I love swap,com. trading and buying is an efficient process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The best place to shop in save money I love swap!!!!

I have been shopping with SWAP.com for about a year now. I first ordered from their website and was very pleased with the clothing that I received. I like the fact that if it does not fit or is not as described, they send out an RMA return label and you can ship it back without paying to have it shipped back for an exchange or refund. I have ordered multiple times, even for Christmas gifts and items have been as described. I bought a coat that cost me $12 and it was new looking, stylish, and very warm and comfortable. This coat would sell for about $35 retail.
I had several pieces of clothing that I was going to donate to [redacted] but decided to try and sell them on SWAP to see how that turned out. I will have to say that I was disappointed with that. Most of my clothing was rejected and I was told that it had pet hair on it. I don't have pets and so I know how the pet hair got on the clothing. They said that the rejects were stained or not fit to sell and that they would be discarded. I was offered the choice to have them shipped back to me at a cost, but I did not want to pay to have them shipped back because I did not need them anymore. I looked them over for stains, flaws, or worn, torn, damage, etc. Some of the clothing that they accepted was not as nice as some they threw out or whatever they do with it. I have read other peoples reviews of a similar experience, so maybe they sell it for a lesser price and get a profit for themselves? I made about $3.00 on about 13 pieces of clothing.
I do know that the person who takes the photos does a fantastic job, and the prices that they charge for inbound shipping are pretty reasonable. I love shopping on this site, I have purchased lots of clothing and about 18 scarves. As far as selling, my experience was not very satisfying but I might give it another try now that I am familiar with the system!

I love this site have not been disappointed with any of my purchases have bought 3 x' s from them and look forward to a lasting relationship!

Great product Great website -very easy to use.

Hello Jean, We apologize for the confusion.  The credits were actually applied when the return was done, however these items were stuck here and not shelved.  Because these items were in here, it would not allow you to request the items back.  Again, if you would like to let me know what items you are looking to ship home, we can work to help you accomplish that.   Sincerely,   Jen

I have ordered multiple times from Swap.com and have never had an issue. The products are great and so is the customer service. I have referred many friends and family members.

My order from Swap.com was delivered on time and in good condition.

I've ordered from Swap.com twice now and both times I was highly satisfied with my purchase. The items were exactly as described. The site was easy to navigate. I live on a limited income so I don't get to treat myself often. Swap lets me do just that and not feel guilty and not hurt my budget.

Complaint: [redacted]
I am rejecting this response because: this does not address the entirety of my previous response including information related to damaged items. I have repeatedly provided an explanation regarding swapping. It was my user standing that you had an issue with repeated swapping of items that originated as my own. This is a new issue as far as I can see. There is no rule against swapping multiple times with other users and raising the value. If they choose the higher value that is their choice and it is also mine. There is no impropriety based on the terms of use in your site. I am willing to compromise on items that were originally my own but you have a 100% guarantee that you need to honour for items I received in a swap and wished to return. If the value is a concern then I will accept the original value. 
I would once again like to point out that this could have been resolved by a simple message saying you have an issue with multiple swaps on the same item and it would have saved us both a world of hassle. At no point was I made aware I was doing anything your site did not condone until I was blocked without any explanation. 
Sincerely,
Alexandra [redacted]

Complaint: [redacted]
I am rejecting this response because: My items did not appear to have been inspected, because the clothes were folded as I had sent them in. In addition, the clothes I sent would not have been rejected for strong odor if anyone had looked at the bag. I again ask for the inbound service fee to be refunded to my account. 
Sincerely,
[redacted]

I found Swap.com by accident - and I'm glad I did. I've ordered from them twice so far, and every item was in like-new condition, even though the description for most was listed as "fair". I couldn't find flaws or stains on any item; after laundering, everything looked brand new! Every item was exactly what I expected, what I'd ordered. Prices are very reasonable and my order arrived in good time.

Swap.com was a very simple way to shop. I will be using it again. They take very accurate photos of their product, I love that they take PayPal and shipping was fast.

#swap.com @swap.com is a horrible consignment website! This company is unprofessional and impersonal to say the least and can not keep up with the business sent to them so they will deem brand new clothing items as unacceptable. Then ask you to pay to have the items returned.

Very pleased.Great company. It was very easy to use.I found exactly what I was looking for. Merchandise was as described. Very fast shipping. Would highly recommend.

Hello [redacted] I greatly apologize for any inconvenience.  In reviewing your order number, I show that an RMA was completed on July 22, RMA# [redacted]  Once we received the return, that is when your refund should have been released.  I see the return was received, so I have gone...

in and processed your refund based on our policy. Our Returns and Refunds Policy states you will receive store credit or refund to the original payment based on the reason for the return.  I've included the link to our Returns and Refunds Policy from our website for your reference:http://[redacted]-Returns-and-Refunds-100-return-guaranteeIn reviewing your return, I show that your returned $142.29 in merchandise.  Out of that, $119.29 would be applied to store credit, as the reason for the return was "I Do Not Like the Item."  I've applied this to your account number [redacted], and this is immediately available.  When you process your next order on our website under this account number, the credit will automatically apply.  Then $$23.00 has been returned to original form of payment, and this is for the cowboy boot and [redacted] Capri Pants.  These two items were returned for the reason, "Item Not As Described - Mislabeled Size.  I've applied this $23.00 to the original form of payment this morning.  I greatly apologize for the delay.  Sincerely,  [redacted]

I ordered clothing from Swap.com. The items came very quickly and I am very pleased with them. I plan to buy more from them.