Swap.com

I absolutely love swap.com they are so reasonable nice used and new items. I'm a returning customer I have nothing bad to say about swap.com love buying clothing for myself and my kids

Hello [redacted] I greatly apologize for any inconvenience.  In reviewing your order number, I show that an RMA was completed on July 22, RMA# [redacted]  Once we received the return, that is when your refund should have been released.  I see the return was received, so I have gone...

in and processed your refund based on our policy. Our Returns and Refunds Policy states you will receive store credit or refund to the original payment based on the reason for the return.  I've included the link to our Returns and Refunds Policy from our website for your reference:http://[redacted]-Returns-and-Refunds-100-return-guaranteeIn reviewing your return, I show that your returned $142.29 in merchandise.  Out of that, $119.29 would be applied to store credit, as the reason for the return was "I Do Not Like the Item."  I've applied this to your account number [redacted], and this is immediately available.  When you process your next order on our website under this account number, the credit will automatically apply.  Then $$23.00 has been returned to original form of payment, and this is for the cowboy boot and [redacted] Capri Pants.  These two items were returned for the reason, "Item Not As Described - Mislabeled Size.  I've applied this $23.00 to the original form of payment this morning.  I greatly apologize for the delay.  Sincerely,  [redacted]

Very pleased.Great company. It was very easy to use.I found exactly what I was looking for. Merchandise was as described. Very fast shipping. Would highly recommend.

#swap.com @swap.com is a horrible consignment website! This company is unprofessional and impersonal to say the least and can not keep up with the business sent to them so they will deem brand new clothing items as unacceptable. Then ask you to pay to have the items returned.

I bought 10 items from Swap.com (shrugs to wear over dresses). Arrival was quick, and product was in good condition. There were 3 items that I was not overly fond of (2 made of material I wasn't expecting, and 1 where the picture on Swap made it *seem* to have a clasp to hold it closed but it did not have any such clasp). Overall, my experience was positive, and I am satisfied with my purchase. Pricing was excellent, and so I am not upset that a few items weren't as expected. They are still wearable and in good shape.

Hello, 
 
I greatly apologize for any inconvenience you have experienced in obtaining your recent credit from our company.  As I shared, you have received store credit with the coupon codes.  The previous link I sent regarding our return policy outlines the return process for when we provide store credit vs credit to the original form of payment.  
In reviewing your history, I see that you have shopped with us for quite some time, and we greatly appreciate your business.  Your store credit is available to utilize now, and does not expire, so you can utilize that at any time.  Unfortunately I cannot reverse the store credit, and we really want to make sure you have the opportunity to utilize this.  
I've included the link to our returns policy as well, just to be sure you have access to review in this email.  
http://support.swap.com/hc/en-us/articles/203331335-Returns-and-Refunds-100-refu...⇄ /> Sincerely,

Great quality clothes. Everything was well packaged, delivered in a timely manner, and excellent quality! Everything looked brand new! Very satisfied and will continue to shore with SWAP

GREAT COMPANY QUALITY MDSE AND GOOD PRICES SHIPS QUICKLY AND I AM A CUSTOMER AND SELLER

Hello Joan,  We sincerely apologize for any frustration with the communication of our new seller model.  We would really like to continue our partnership, and I would like to offer to move your 2 inbound boxes to the front of the line as a one time courtesy.  We could have our...

warehouse team pull your inbound shipments we received on May 24th (Tracking [redacted]) and on May 25th (Tracking [redacted]), and they would process those immediately so you would have the ability to price these.  Please advise if this would be acceptable and we will get right on this.  Sincerely, JenSwap.com

I've ordered from them twice now and I am extremely happy with both orders! The clothes are clean, in good condition (as per stated on the website prior or order), shipping was quick, and some items were even new with tags still on them! I will definitely be coming back for more!

I'm a stay at home mom always looking to find ways to save money, especially when my family lives off one income. so when I came across swap.com I fall in love the prices are so reasonable and there are so many items to chose from. I love how you can filter down your options to find exactly what you are looking which makes shopping easier and faster. I was very pleased with my first purchase that I made a second one. The items are in great condition and I love how the pictures do look exactly like how the item was described. I will continue to be a loyal customer and will totally recommend you guys to friends and family.

I have ordered from swap.com several times now and no issues with anything I have bought but 1 item. I contacted customer service and with no hassle at all I was refunded for the damaged item. I highly recommend them mainly for their customer service that's something that I value most from a seller.

Hello,  Thank you for your response.  We have added the $15.00 store credit we offered to your account [redacted]  This amount will be available on your account and will automatically be deducted from y our next order.   Sincerely,  Swap.com

I buy and sell on the site. It went through some growing pains last year, but it has shaped into a fantastic site. Customer service is prompt and courteous. The products usually exceed their condition grading.

Items are like new, very reasonable and delivery is speedy

I have visited this online company several times as well as ordered several times and my experience has been positive on all aspects, site navigation, ordering and receiving. Their products are in excellent condition and arrive quickly and well packaged, you can ell they care about the customer experience. I will keep them bookmarked as a favorite and visit them often.

Very pleased with items I purchased. All items are as described and photographed. One item was described as "fair" and it was actually in very good condition with a small tear in hem ( I easily repaired it). I read the rating explanation as to the condition of items listed and the titles matched the garments purchased, from "new with tags" to "fair".
Easy transaction, fast ship and purchase was well packed for shipping.
Will deal with Swap again.

Swap.com is a great site! Have bought from them often and never have had a problem in any area with them.

I love shopping here

Swap.com is a hugely misrepresented brand whose beginnings were good in that their prices were very low and one could get a good deal on namebrand clothing especially children's. Sellers could easily swap with one another without exchanging money, hence the name of the company.
All is this has changed dramatically and rapidly for the worse over the last 6 months. Most sellers have had half boxes of their items " bulk rejected" for no valid reason.. flawless and either NWT or like new condition. Responses to inquiries concerning this have been met with vague nonspecific generalities thst leave the questions asked unanswered.We sellers feel like we are playing Russian roulette when we send stuff in as swap doesn't even follow their own guidelines and it's anybody's guess what the"trained for a week"( as per CEO of swap)merchandiser will accept or reject based on how close or far away he/she is from meeting their daily quota of items they must process. With 60 day processing backlogs even after a summer freeze, bulk rejecting has been swap's way of moving through the excess selker's items to get the queue time down to its current two week time.
Items are not placed in proper categories ( i.e. woman's tops are listed as little girls, clearly boys shorts are listed as baby girls etc. Sets are allowed but merchandisers break them up when set in pinned , tagged or bagged together with attached notes stating" DO NOT SEPARATE" .This is done to maximize the $1.50 per item charge which swap gets less since a set of 3 items together is a single $1.50 charge.
Sellers items get lost in their warehouse, soiled or dirtied and unless you supply your own insurance as a seller you have no recourse as per their TOS.
It is hard for sellers to compete with swap's account of almost 800, 000 items. They raise their prices to almost double what they tell us sellers to list them as and then have daily sales featuring ONLY their own account items which bring the prices of their items back down . Individual sellers items are never seen in browsing by potential buyers because of all of swap's exclusive sales of their own account items which completely swamp out any other sellers items by their sheer volume. Unless someone specifically searches for a brand, size color etc your stuff will not be seen and won't sell unless the price gets lowered to a ridiculous low thereby producing a whopping 60 cent profit.In addition , Swap.com has even implemented a new policy as of sept 1,2016 where if your item does not sell in 60 days swap now gets to take control of pricing your item for you.
Swap will offer sellers a sure sell price ( a guaranteed sale of your item to swap for up to 30% of the new retail value of the item). Perhaps swap has had a sale or two like that but all of the sure sell price offers we sellers have seen are more like 0.5%-5% max!Again very deceptive marketing.That is from the selling end... now for the buying end.
If you buy from swap expect to wait at least a week for your order to arrive. NEVER ever buy from swap.com's own account although it is enticing with their daily sales . Items listed in good condition often have hidden stains , holes etc that are not visible in the listing photo. They use the wrinkles in the clothing to their advantage and let the wrinkles hide stains. On several occasions I purchased an item that looked perfect in the photo but they often only show the front photo for a kids clothing item and the back which is not shown will be badly stained .Sometimes you can get a refund to your [redacted] account but most of the time now you are left with store credit , courtesy of another of swap's recent downward spiral changes.I have also bought items that are completely different brands from the one listed. Swap's merchandisers are clearly overworked , underpaid, undertrained and barely supervised if at all with zero accountability.
As far as actually swapping on swap.com the CEO has said they are doing away with that aspect as it is not a money maker and customer service has also confirmed that.Swap doesn't appear that to be in any hurry to change the name of the company even though it no longer reflects or represents their brand . Swap.com's homepage has 4 links to news & media venues under "As seen on" that you can click on and read a no longer relevant story about all the fun , convenience and profit of swapping and selling on swap.com. These are ALL from several years ago where they did represent the swap brand. Now it is like reading about a foreign imposter that is unrelated to the monopolistic greedy monster they have become.
You will waste your time and money by sending in items where swap keeps increasing the postage while decreasing the maximum box size and allowable poundage.
Swap also plays by their own rules .
They say that we still own the items we send in but would list our items.. the same exact ones we list on swap.com they would list on [redacted] at inflated prices without our knowledge or permission and when they sell on [redacted] would give us the profit percentage based on the lower price of the same item listing in the swap.com site. After confronting swap.com on this , swap 's CEO suspended any new listings of sellers items on [redacted] and changed their TOS to make it very vague and all encompassing so this sort of thing would be perceived as permissible legally.
Swap.com has no current venue on their site for sellers to interact with each other or with buysers. There is no way to get specific questions about items answered and emails to customer service often go unanswered.
Often the only way we can get answers to questions or confront issues is by way of commenting on swap's [redacted] page although even then your answer will depend on who's monitoring the page at the time and can be the exact opposite of the swap staff who answered the question by phone.
In summary , swap has grown too fast for its ability and is treating sellers as disposable entities after they're used to supply the inventory to keep the site stocked . Their rules keep changing and are often left open for interpretation especially as to their acceptance criteria and swap doesn't even follow their own rules they enforce on everyone else .
Although they serve the market in the sense they will take the photo,store your item ship it for you and figure out the payment , the extremely low profit margin and extremely high level of work and stress that has to go into having all your listing corrected make it no longer worth it.
If you are on swap.com and want other sellers to interface with , discuss issues, brainstorm ideas and alternatives, then search [redacted] groups for sellers/buyers forum for swap.com and ask to join!!