Synapse Group, Inc.

Review: This company continues to deduct funds from my checking account for magazine subcriptions I have not renewed.Over a year ago American Airlines offered subscriptions in leiu of flights to use my frequest flyer points. I believe I had to pay a one-time fee of $1 or $2 for each subscription (approximately 12 magazine in all)I have contacted the company and have not received a response, the charges keep hitting my account. So far, they range from $16 to $25. I am sending another email today to their customer service deparment, but I am convinced I will not get a response.Pleae help.

Product_Or_Service: magazine subscription

Desired Settlement: DesiredSettlementID: Refund

I would like the current charges refunded: $63.00 and I want them to stop renewing and charging me for any more magazines.Currently they owe me for03/22/13 $16.00 RECURRING PURCHASE AT TWX*NATGEOTR, 877-789-1033, NY ON 032113 FROM CARD#: XXXXXXXXXXXX[redacted] 03/25/13 $25.50 RECURRING PURCHASE AT TWX*TIMEMAG, 877-850-3218, NY ON 032413 FROM CARD#: XXXXXXXXXXXX[redacted] 03/30/13 07:07 AM $21.50 PRE-AUTHORIZATION DEBIT AT TWX*OPRAH, 877-850-3219,NY ON 032413 FROM CARD#: XXXXXXXXXXXX[redacted]

Business

Response:

Business Response /* (1000, 5, 2013/04/09) */

April 9, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] placed a total of three orders for magazines when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. The first order was placed for National Geographic Traveler, Time and O, the Oprah Magazine. The second order was placed for Elle. The third order was placed for Prevention, Real Simple, Lucky and Better Homes and Gardens. These offers allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each title. The offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. Ms. [redacted] contacted our service center via our online website on April 1, 2013 and placed her subscriptions to Prevention, Real Simple, Lucky, Better Homes and Gardens, Elle, National Geographic Traveler, Time and O, the Oprah Magazine on "do not renew" status. This would allow her to continue receiving the issues in her current paid term, however no renewal would be processed.

Upon receipt of your correspondence on April 4, 2013, we cancelled Ms. [redacted]'s subscriptions to National Geographic Traveler, Time and O, the Oprah Magazine generating a full refund of $63.00 to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Ms. [redacted] can be assured that her subscriptions have been cancelled. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (203) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: Company debits money without warning.

I signed up for a free trial. Once the trial was over, money was taken from my checking accounts debit card without a warning from the company. I did not authorize this company to make the debits nor did I want to be a member with this shady company.Desired Settlement: A total of $60 was debited from my account and want that refunded to me.

Business

Response:

September 4, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: [redacted]

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] placed an order for [redacted] and [redacted], following a purchase he made at a [redacted] store. The offer allowed him to choose up to three titles from a selection of magazines and receive the first 60 days of a 14-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted] transaction, unless he called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep.

When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his trial period, the semi-annual subscription charges were posted to his account.

On August 24, 2013, Mr. [redacted] contacted our service center via our online website and requested to cancel his subscriptions to [redacted] and [redacted]. His request was honored and a full refund in the amount of $87.00 was issued to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Mr. [redacted] can be assured that his subscriptions have been cancelled and all charges refunded to his account. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments. In addition, we added Mr. [redacted] to our purged customer list. We have also requested to have Mr. [redacted]'s name be removed from our promotional mailing lists.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####.

Sincerely yours,

Manager, Customer Service

I received an unexpected notice on my credit card for $45 for a magazine subscription renewal. Since I had never initiated a renewal of the magazine, I called to request an explanation. The company states that I agreed to those terms via a telephone call a year ago. That did not happen and when I explained that to the customer service representative, they would only agree to refund a portion of the unauthorized charge. I find this to be an exceptionally deceptive business practice and very clear from other customer complaints that this is not the first time this company has done this.

When my first year of three magazine subscriptions renewed automatically, which I had forgot they would do, I called and they refunded the full price of the three subscriptions, quickly and with no problems.

Review: In March I called the 1-800 # provided on my bill because I was billed for a magazine I did not order or want. I have a cancellation confirmation number from when I called in March and cancelled. [redacted] started calling me around the beginning of July. [redacted], a representative from [redacted] gave me the number to call the magazine company...he said when I get them to refund the magazine charge $13.90 that [redacted] would refund the late fees and clear my account with them. I called X-XXX-XXX-XXXX and talked with [redacted] who assured me it would be taken care of within 5 business days...they would credit my account. About a week later [redacted] started calling me 5-6 times a day, as I work all day, I am not here..they left no message and just kept calling every day. On 7/23/13 I talked with [redacted] from the magazine ([redacted]) company and explained to him again that I did NOT order this magazine, I don't want this magazine, nor did I keep them. I returned them and wrote cancel on each and every one. He told me they had refunded me $.90 of the $13.90 charge and it was my fault because when I called and cancelled it cancelled the NEXT subscription and not this one and I still owed the $13.00. I repeated that I DONT WANT THIS MAGAZINE NEVER DID AND I DIDN'T ORDER IT OR KEEP IT. He finally assured me that it would be refunded in 5 business days, a full refund. As of today 8/8/13 [redacted] continues to call me every day and they refuse to credit my account. I REFUSE to pay for something I DO NOT WANT NOR DID I EVER WANT AND I RETURNED IT.I was also told I have to file a written complaint due to the terms on the back of my bill. According to the terms, I do not qualify to dispute this because the purchase price has to be more than $50. according to their terms on the back of my bill. Any further questions regarding this matter please call me at the phone number I supplied.Product_Or_Service: All You Magazine

Desired Settlement: DesiredSettlementID: Other (requires explanation)

DesiredSettlementID: RefundI would like my bill cleared of ALL charges for this magazine. I should NOT have to pay for something that was slammed on me. A product I called and cancelled, a product I don't have nor do I want, a product I returned and wrote cancel on.

Business

Response:

Business Response /* (1000, 5, 2013/09/04) */

September 4, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] placed an order for [redacted], following a purchase she made at a [redacted] store. The offer allowed her to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically and she would be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep.

When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account.

On April 12, 2013, Ms. [redacted] contacted our automated customer service line and placed her subscription to [redacted] on "do not renew" status. This would allow her to continue receiving the issues in the current term, however at the end of the term, her subscriptions would not renew nor would she be charged for renewal.

Ms. [redacted] contacted our customer service center on July 9, 2013 and cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the amount of $0.90.

On July 23, 2013, Ms. [redacted] contacted our customer service center again requesting a refund for the remaining balance for her subscription to [redacted]. Her request was honored and a full refund in the amount of $12.60 was issued to her account. It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Ms. [redacted] can be assured that her subscription has been cancelled and all charges refunded to her account. Also, Ms. [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: NSS made an unauthorized charge to my [redacted] credit card for a magazine subscription for $35 on June 16th. I have no previous relationship with this company. I'm not sure how they got my address or credit card number to perpetrate this fraud.

Product_Or_Service: [redacted] magazine subscription

Desired Settlement: DesiredSettlementID: Refund

I want the amount immediately refunded.

Business

Response:

Business Response /* (1000, 5, 2013/06/25) */

June 25, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] placed an order for [redacted] when he accepted our promotional offer through [redacted]. The offer allowed him to receive the first year of issues for $2.00 for each subscription. The offer provided that his subscription would continue automatically and be charged to the credit card that was provided when placing his order, unless he called our toll-free customer service number to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account. On June 22, 2013, Mr. [redacted] contacted our automated customer service line and placed his subscription to [redacted] on "do not renew" status. This would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscriptions would not renew, nor would he be charged a renewal fee.

Upon receipt of your correspondence, on June 24, 2013, we cancelled Mr. [redacted]'s subscription to [redacted], generating a full refund in the amount of $35.00. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Mr. [redacted] can be assured that his subscription has been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

I have been trying to cancel my magazine subscriptions for three weeks. They do not disclose all the subscriptions you have and even though you tell them that you want all your subscriptions cancelled they don't do that. They even indicate that you will be credited back on your credit card which never happens. I just want all my subscriptions through them stopped and don't ever want to deal with such a poor customer service organization again. Please help me give this resolved.

Review: I was offered a free 3 month subscription, I have never received any magazines but have charges in my account now for the subscription.

Several months ago I was offered a free 3 month subscription for 4 magazines at my local [redacted] store. I was told that after 3 months I would have the option of cancelling. I have not received any magazines at all. In June, I noticed that the company had began charging a subscription fee to my checking acct. for [redacted], and [redacted]. These charges total $89.00. On June 28, 2013 I called the phone number listed in my bank statement for these charges and spoke to someone who told me that he would send my info to the billing dept and I should hear from them in about a week about getting these charges refunded. I have yet to get a phone call. On July 19, 2013 I called and spoke to [redacted] who gave me a reference #XXXXXXXXX. She said that she would send this to the billing dept. and they would pull my acct and email me a cancellation notice and refund my acct within 72 hours. I have not yet received an email or a refund. On July 25,2013 I called again and spoke to [redacted]. She transferred me to [redacted] who said he was not able to look up the reference # but he [redacted] fill out a customer service form and I should get a response within 5 days. He told me that there was no one else that I could speak to that could do anything more for me but if I wanted to follow up on his form I could check [redacted].com. I would like this resolved as soon as possible since it has already been almost a month. Desired Settlement: I would like all magazines to be cancelled since they do not send them anyways. I would also like a full refund for the charges that were deducted from my checking acct.

Business

Response:

Business Response /* (1000, 5, 2013/07/31) */

July 31, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records indicate that Ms. [redacted] ordered [redacted] and [redacted] when she accepted our promotional offer after making a purchase at a [redacted]. The offer allowed her to choose up to three titles from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically and she would be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel. Prior to any billing event, Ms. [redacted] would receive a notice by mail reminding her of the upcoming renewal, the renewal charge, and the date by which to cancel to avoid being charged. [redacted] sales associates are also instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep.

When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account. On July 25, 2013, Ms. [redacted] contacted our service center via our online website and cancelled her subscriptions to [redacted] and [redacted] generating a full refund in the amount of $89.00 back to her account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, Ms. [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments.

We apologize for any inconvenience Ms. [redacted] may have experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: Charges were made to my debit card without my knowledge or authorization. Debit card data apparently obtained from another party without my

consent.

When I made a purchase at [redacted], I was told they would send several magazine issues free of charge so I could decide if I wanted to subscribe and that I would receive something in the mail to inquire if I wanted to subscribe to any. After receiving a few issues, I decided I was not interested and called to cancel. At that time, I was told I had already been charged for subscriptions. I am not aware that I received any prior notice. I never authorized any such action and I was not aware that Synapse Group had my debit card number. I assume Synapse Group was given the number by [redacted] without my knowledge or consent. Synapse Group has indicated they will refund some amounts. I am currently in process of trying to determine the amount of unauthorized charges and the amount of refund. Desired Settlement: Seek refund of all charges.

Business

Response:

Business Response /* (1000, 5, 2013/05/14) */

May 14, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] placed two orders with our company. The first was placed for [redacted] and [redacted], following a purchase he made at a [redacted] store. The offer allowed him to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged. The second order was placed in the name of [redacted] for [redacted] and [redacted], when he accepted our promotional offer after making a purchase at a [redacted] store. The offer allowed him to choose up to three titles from a selection of magazines and receive the first 60 days of a 14-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged to the same credit card used for his transactions, unless he called our toll-free customer service number to cancel. Sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.

When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his trial period, the subscription charges were posted to his account. On April 8, 2013, Mr. [redacted] contacted our automated customer service line and cancelled his subscription to [redacted] and [redacted], generating a full refund in the amount of $95.00 to his account.

On April 8, 2013, Mr. [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] and [redacted]. Please note that his account was not charged.

Mr. [redacted] contacted our automated customer service line on May 9, 2013 and placed his order to [redacted] on "do not renew" status. This would allow him to continue receiving the issues in the current paid term, however at the end of the term, his subscriptions would not renew nor would he be charged for renewal.

Upon receipt of your correspondence, on May 10, 2013, we cancelled Mr. [redacted]'s subscription to [redacted], generating a full refund in amount of $12.00 to his account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Mr. [redacted] can be assured that all of his subscriptions have been cancelled and all charges refunded to his account. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: I was charged fraudulently by this company. I received a FREE gift subscription for 3 months for a bulk purchase from [redacted]. I was told I needed to cancel the gift subscription before the 3 months was up or I would be charged. I did so, had no issues, up until yesterday. I was balancing my accounts and noticed a charge of $58.50, made 3 phone calls with no chance of speaking with an actual person, as its all automated, and sent numerous emails. ALL coming back with a failure notice stating the email address did not exist. All I want is for this charge to be refunded and my information destroyed so this does not occur again. I do not feel this is a legitimate company, I feel scammed.

Product_Or_Service: [redacted]

Order_Number: [redacted]

Desired Settlement: DesiredSettlementID: Refund

I would like the full amount of $ 58.50 refunded to my account and my personal bank information discarded. I do not want this to happen again.

Business

Response:

Business Response /* (1000, 5, 2013/04/09) */

April 9, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] ordered [redacted], following a purchase she made at a [redacted] store. The offer allowed her to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without charge. After the trial period, her subscription would continue automatically and be charged to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep.

When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account. Ms. [redacted] contacted our service center via our online website on April 1, 2013 and cancelled her subscription to [redacted], generating a full refund in the amount of $58.50 to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Ms. [redacted] can be assured that her subscription has been cancelled and all charges refunded to her account. Also, Ms. [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: Unauthorized credit card charge. Bad business practice. False promise.

I was told that I will get renewal notice for 4 of the magazines which I could decide to keep or cancel. However, there was no renew notice and charges just suddenly appeared on my credit card bill. I may continue to subscribe one or two magazines if that was the case. Now I want CANCEL ALL OF THEM AND GET FULL REFUND. As a business, please keep your promise and respect our rights. Thank you.

[redacted]Desired Settlement: Full refund of $82 unauthorized charges on my credit card and cancel all of my subscriptions with [redacted]

Business

Response:

Business Response /* (1000, 5, 2013/07/26) */

July 26, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] ordered [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted], after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge. We apologize if Ms. [redacted] did not receive this notice.

When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. On July 17, 2013, Ms. [redacted] contacted our service center via our online website and cancelled her subscriptions to [redacted] and [redacted] generating a refund to her account reflecting the value of unserved issues in the amount of $72.18.

Upon receipt of your correspondence, on July 19, 2013, we issued the remaining balance on Ms. [redacted]'s subscriptions to [redacted] and [redacted] totaling $9.82. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Ms. [redacted] can be assured that her subscriptions have been cancelled. Also, Ms. [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

This company scams people. They give you a "bonus" offer of $2.00 per magazine just to reel you in. Then after the one year subscription is over they charge your account for the full subscription price without your knowledge! Then trying to actually speak with a live person is almost impossible! I had to contact the Revdex.com before I could even get a phone number that was still in service!

My issue was resolved, however, I had to deal with a customer service agent with a major attitude right after I said one sentence. She was very accusatory and full of assumptions about my problem. She could have easily told me she could assist me and that I had to go through a different process in the future for a more timely resolution. She obviously has had no customer service training. I will not deal with this company again if she is an example of their lack of competency in this department. I have written to the company about her and I really do hope they recorded the conversation so they can see how unprofessional they look to customers.

Review: Was offered a two month free magazine trial, I am trying to cancel but they are not cancelling. After 2 months they start charging me.It's been 3 mons

The phone contact does not let you cancel without giving them your credit card info or confirmation numbers that they have never provided. I talked to them two months ago and they said I was cancelled yet im still getting their magazines. Now I cant get in contact with anyone to get these magazines cancelled AGAIN, so essentially they have made it impossible for me to cancel and will start charging me after two months Desired Settlement: Cancel the subscription before you start charging me

Business

Response:

Business Response /* (1000, 5, 2013/07/09) */

July 9, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] ordered [redacted] and [redacted], following a purchase he made at a [redacted] store. The offer allowed him to choose up to three titles from a selection of magazines and receive the first 60 days of a 14-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged to the same credit card used for his [redacted] transaction, unless he called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep.

On May 20, 2013, Mr. [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] and [redacted]. Please note that his account was not charged since he was still in the trial period.

Mr. [redacted] can be assured that his subscriptions have been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of the magazines since they were in process at the time of cancellation. He may keep these with our compliments.

We regret that Mr. [redacted] experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their orders.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: Upon reviewing my personal checking account I noticed an unauthorized charge for $22.50 for [redacted] magazine.

I have not subscribed to this magazine, have not received it, nor do I want it. This company has managed to get a hold of my PERSONAl checking account number and was never authorized to do so. I am very disappointed in Synapse as I know they are one of the largest magazine distribution companies. Desired Settlement: I am asking that I be taken off any list of subscriptions I am on and for the amount of $22.50 to be returned directly to my checking account. They have managed to get my direct account number from some unauthorized sort and I would like for this to have immediate action taken to do so. If this problem is not solved I will go directly to my bank who has been very helpful in tracking down what company this billing is coming from. This is not the first time this has happened to me. I have now been charged for 3 different magazine subscriptions that I never applied to after purchasing items at an [redacted] store in Easton Pennsylvania with my debit card.

Business

Response:

Business Response /* (1000, 5, 2013/06/17) */

June 17, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] ordered [redacted] and [redacted], following a purchase she made at a [redacted] store. The offer allowed her to choose up to three titles from a selection of magazines and receive the first 60 days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep.

When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account. On November 26, 2012, Ms. [redacted] contacted our automated customer service line and cancelled her subscription to [redacted] generating a full refund in the amount of $58.50 to her account. During this same inquiry, Ms. [redacted] also accepted a new order for [redacted] at a low promotional rate of $9.68 a month. Following the promotional term, the subscription would continue and the same terms and conditions would follow as the original order.

On December 4, 2012, Ms. [redacted] contacted our automated customer service line and cancelled her subscription to [redacted] generating a full refund in the amount of $9.68 to her account.

Upon receipt of your correspondence, on June 7, 2013, we cancelled Ms. [redacted]'s subscriptions to [redacted] and [redacted] generating a full refund in the amount of $80.00 to her account, which includes the previous year's charges. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

The fact that this business of cons and disgusting business practices has an A rating proves to me that a Revdex.com rating is simply for sale and not real. Of four magazines "ordered", one never made it to my home, but who cares, it's $2. The other three I have tried to cancel for well over a year now. They still have my 2 year old mailing address and every time I call them, the "can't find my account". Then today I was accused of lying because I ordered the magazine to my old address one year ago, how could I have moved two years ago? Never mind that it's their system not updating my address. They promised me a refund and cancellation of my account, but we all know that's not going to happen. Because of their Revdex.com rating, I'm never going to use Revdex.com again. A complete sham.

Review: I bought a purchase at a store called [redacted] and they offered me a free magazine subscription for three magazines for three months. I was under the impression that the magazines were free but there are charges to my credit card account. I think that this is very deceitful. I will not be going back to hastings and this company provided no contact information.

Product_Or_Service: 3 magazines

Order_Number: none

Account_Number: none

Desired Settlement: DesiredSettlementID: Refund

I just want my money back and the order revoked.

Business

Response:

Business Response /* (1000, 5, 2013/05/07) */

May 7, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] placed an order for [redacted], following a purchase he made at [redacted]. The offer allowed him to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted] transaction, unless he called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged. [redacted] Entertainment sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep.

Upon receipt of your correspondence, on May 3, 2013, we cancelled Mr. [redacted]'s subscriptions to [redacted]. Mr. [redacted] was not charged for his subscriptions.

Mr. [redacted] can be assured that his subscriptions have been cancelled and his account has not been charged. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted] XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: In march 2013 this company made UNAUTHORIZED ELECTRONIC DEDUCTIONS from my bank account and took out money for magazines that I never gave them permission to go into my bank account. I made a clothing purchase at a [redacted] store in salem new jersey with my debit card and there was no mention from the customer service rep that this company was going to take money from my bank account for free magazines [redacted] offered. I called the credit union to let them know this was occuring. On march 14, 2013 this company had taken over 100.00 out of my account and while I was on the phone with them on March 16,2013 telling them I had not given them permission to take money from my account they had taken out more money.These transactions cost my account to be charged fees of $270.I want the money to be put back into my account as soon as possible.I am also requesting a theft out of court settlement.I have no idea of how they were able to get into my account because I never authorized them to make automatic deductions from the account.

Desired Settlement: DesiredSettlementID: Refund

my desired settlement 240.00 for fees for going into my account.I am also requesting an out of court settlement for theft of $500. these fees are to be put back into my account [redacted] New jersey community federal credit union. My previous home address was [redacted] my new address is on this complaint.

Business

Response:

Business Response /* (1000, 5, 2013/04/03) */

April 3, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] placed an order for [redacted] and [redacted], following a purchase she made at a [redacted] store. The offer allowed her to choose up to three titles from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically and she would be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep.

When we did not hear from Ms. [redacted] that she wished to cancel her subscription, the semi-annual subscription charges were posted to her account. On March 16, 2013, Ms. [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] and [redacted] generating a full refund in the amount of $87.47 to her account.

Ms. [redacted] contacted our customer service center on March 18, 2013 and cancelled her subscription to [redacted] generating a full refund in the amount of $17.00 to her account.

Upon receipt of your correspondence, on April 3, 2013 we issued the remaining balance on Ms. [redacted]'s subscriptions to [redacted] and [redacted], totaling $278.48, which includes the previous year's charges. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Regarding reimbursement of overdraft fees, although it is not our standard practice, Ms. [redacted] should fax a copy of her bank statement to my attention showing the magazine charge and the overdraft fees. Given the concern she expressed in her letter regarding her private information, she can delete or blacken out any other information on the page. If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is XXX-XXX-XXXX.

Ms. [redacted] can be assured that her subscriptions have been cancelled. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: I noticed charges on my bank account , I had to call the bank to get the phone number because only part of it was shown,I called the moment I got the number the girl said I was being charged for magizines,I said cancel them now an I do not want any more can you amke sure I will not be charged again for any magzines an she assured me I would not.Then check my account again an a day after everything was to be cancelled I'm charged again,I recorded my phone call she said I would be fully refunded ,that was not the case also they one lady got very smart with me on the hpone ,I know I was upset who would not be when you are chrging my accoutn for all this money with out talking to me no notice what so ever for renewing,what a way to take peoples money the guy I talked to said that they can not assure me I would recieve the notices thru the mail for renewal,please four magazines an I got no notice what so ever on any of them. Then they charged me for iussues already sent out that is not what the lady told me she said I may recieve a issue or two till they got it cancelled ,but I would not be charged ,I can copy my account they issued refunds then turned around an charged me for the full price of the magazines,I can copy my account an e-mail it to you an I called them also before the 29.[redacted]Desired Settlement: I was wrongly charged ,no notice what so ever then called right awya was assured I ould be refunded then charged more,Also was told I would not be charged for issues already sent .Wrong again.I would like a full refund an never to deal with them again,also was told it is not thier fault if I did not get the notices in the mail come on four magizines an not one notice where was they sent not to my address.Please this is a rip off to people ,please get it corrected.Thank you for your time .

Consumer

Response:

From: [redacted]

Sent: Wednesday, December 04, 2013 9:04 AM

To: Revdex.com

Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

Importance: High

Want to let you know they have refunded all my money it is in process to my bank,want to thank you so much,these people are nasty on the phone an the one told me go ahead an report them because they was in good standing with you I don’t know how when they are charging people without notices or contacting them,that is just wrong then they lie when you phone them. Sad. Thanks [redacted]

After Placing my order for my 4 magazines my account was phished, I went to the bank and they were not surprised when they saw that it happened after ordered the magazines. Let me tell you about the inconvenience. I am disabled. I had to go to the bank as they froze my bank account. I had to go to get a new card. I have to wait 10 days to be reimbursed. I have to contact all the companies I have on auto-pay with my new account number. All because I ordered 4 magazines. I think this happens all the times with this company,.