Synapse Group, Inc. Reviews (230)
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Synapse Group, Inc. Rating
Description: Magazine Sales, Marketing Programs & Services, Book Stores (NAICS: 451211)
Address: 205 Kentucky Street, Brightwaters, California, United States, 94952
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Review: Automatic renewal of subscriptions without notifying the customer.
Trial magazine subscriptions that end up in auto renewals that the customer did not authorize. I waited for a renewal to show up, magazine says this is your last issue, I say fine I do not want to renew, next thing I know I see they have charged my C/card. No way to cancel now expect for a year. I have disputed the charges on my card for (4) subscriptions.
Desired Settlement: I will not pay the C/card charges, and ask that they cancel the charges.
Business
Response:
Business Response /* (1000, 4, 2013/08/23) */
August 23, 2013
Revdex.com, Inc.
94 South Turnpike Road
Wallingford, CT 06492
Re: Complaint Case #: XXXXXXXX
Consumer: [redacted]
Dear Ms. [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] placed an order for [redacted] and [redacted] Magazine when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account.
Mr. [redacted] contacted our service center via our online website on May 15, 2013, and requested to cancel his subscriptions to [redacted] and [redacted] Magazine. His request was honored and a full refund was issued back to his account in the amount of $79.50. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Mr. [redacted] can be assured that his subscriptions have been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.
Sincerely yours,
Manager, Customer Service
Review: they dont respond by email, cant get a human on the phone, refuse to cancel
I called and had the phone compter say they would cancel my order, but they wont allow you to cancel and get your money back unless you make a different agreement, like get 6 months for a dollar and cancel...I also emailed them from there site and asked to be canceled;;they have a trick they use to allow you to cancel IF you get a differrent deal..I dont understand it but they got me for over 60 dollars and im angry..I want my money back in my account, they have no way of talking to humans its all onbline or computer phone that dont allow you to express what you need to or to just plain cancel..they ripped me offDesired Settlement: all my money they took from my account..aka visa card for 4 differnt magazines ..[redacted]
Business
Response:
Business Response /* (1000, 5, 2013/07/15) */
July 15, 2013
Revdex.com, Inc.
94 South Turnpike Road
Wallingford, CT 06492
Re: Complaint Case #: XXXXXXXX
Consumer: [redacted]
Dear Ms. [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] ordered [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. On July 5, 2013, Ms. [redacted] contacted our automated customer service line and cancelled her subscription to [redacted] and [redacted] generating a refund for unserved issues in the total amount of $42.43 to her account.
On July 5, 2013, Ms. [redacted] contacted our service center via our online website and requested to cancel her subscriptions to [redacted] and [redacted]. Her request was honored and a full refund in the amount of $34.50 was issued to her account.
Ms. [redacted] contacted our service center via our online website on July 8, 2013 and requested the remaining balance for her subscriptions to [redacted] and [redacted]. Her request was honored and a refund in the amount of $5.57 was issued to her account.
Ms. [redacted] can be assured that her subscriptions have been cancelled. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
We regret that Ms. [redacted] experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their orders. Ms. [redacted] may be assured that her comments have been forwarded to the department responsible for our automated system, and they will be considered in future system evaluation.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.
Sincerely yours,
Manager, Customer Service
Review: There was automatic renewal on my credit card. The contract says that they will send out a notice. I did not receive notice.
I cannot get a person to talk to. It is very difficult to fDesired Settlement: I would like to cancel the subscription and get a refund for all three magazines.
[redacted] $73.00
[redacted] $29.99
[redacted] $49.00
Business
Response:
Business Response /* (1000, 5, 2013/06/17) */
June 17, 2013
Dispute Resolution Specialist
Revdex.com, Inc.
94 South Turnpike Road
Wallingford, CT XXXXX
Re: Complaint Case #: XXXXXXXX
Consumer: [redacted]
Dear Ms. [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted]. This offer allowed her to receive the first year of issues for $2.00 per title. The offer also provided that her subscriptions would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge. We apologize if Ms. [redacted] did not receive this notice.
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her account. On June 6, 2013, Ms. [redacted] contacted our service center via our online website and cancelled her subscription to [redacted] and [redacted], generating a refund reflecting the value of unserved issues in the amount of $143.20 to her account. That same day, Ms. [redacted] also accepted a new offer to receive [redacted] at a low promotional rate of $2.00 for 27 issues. Following the promotional term, the subscriptions would continue and the same terms and conditions would follow as the original order.
Upon receipt of your correspondence, on June 7, 2013, we cancelled Ms. [redacted]'s subscription to [redacted]. Please note, her account was not charged. In addition, we also issued the remaining balance on Ms. [redacted]'s subscriptions to [redacted] and [redacted] in the amount of $7.80. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
We also regret that Ms. [redacted] experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.
Sincerely yours,
Manager, Customer Service
Review: I SIGNED UP FOR A "FREE" MAGAZINE..NOW THEY KEEP CHARGING ME WITH OUT RENEWING IT..AND CAN'T GET A HOLD OF ANYONE TO CANCLE.. NICE!!!!!!
WTF..CAN'T EVEN DO SURVEYDesired Settlement: REFUND MY CREDIT CARD!!!!
Business
Response:
Business Response /* (1000, 5, 2013/05/14) */
May 14, 2013
Dispute Resolution Specialist
Revdex.com, Inc.
94 South Turnpike Road
Wallingford, CT XXXXX
Re: Complaint Case #: XXXXXXXX
Consumer: [redacted]
Dear Ms. [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] placed three orders with our company when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. The first order was placed for [redacted] and [redacted]. The second order was placed for [redacted]. These offers allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The third order was placed for [redacted]. This offer allowed him to receive the first 180 days of his subscription risk free. The offers also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
We received notification from Mr. [redacted]'s bank on April 4, 2013 and April 5, 2013, that we could not obtain authorization on his credit card for his subscriptions to [redacted] and [redacted], resulting in his orders being cancelled.
On May 11, 2013, we received notification from Mr. [redacted]'s credit card company that he disputed the charges for his subscriptions to [redacted] and [redacted], resulting in his subscriptions being cancelled and a full refund in the amount of $47.00 being processed to his account.
Upon receipt of your correspondence on May 13, 2013, we cancelled Mr. [redacted]'s subscription to [redacted] generating a full refund in the total amount of $15.00 back to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Mr. [redacted] can be assured that his subscriptions have been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.
We regret that Mr. [redacted] experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their orders. Mr. [redacted] may be assured that his comments have been forwarded to the department responsible for our automated system, and they [redacted] be considered in future system evaluation.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]) XXX-XXXX.
Sincerely yours,
Manager, Customer Service
I have been scammed as well I actually got charged today for a ton of magazines. I did the survey and thought I would be getting free magazines but I was being stupid and now this company wants almost $200 from me and they have already taken almost $100 from me!! I am just a teenager who works hard for his money and I want it back.
Review: Offering $1 subscriptions and automatically charging credit cards for MSRP renewals
I subscribed to magazines using my [redacted] miles. Then I saw the offers of additional subscriptions for $1 each. I took the offers for [redacted] and [redacted]. I missed the company's automatic renewal charging my credit card at one year. I picked it up on the March 2013 statement with charges for $73 and for $42 for personal subscriptions to these magazines. The same thing happened to us with [redacted] and [redacted] magazines.
When I called them, they cancelled the subscriptions after some persuasion.
These are seriously deceptive practices and need to be stopped.
Desired Settlement: They need to show the price for annual automatic renewal right next to $1 offer for each magazine. They need to make customer agree by check mark and electronic signature to automatic renewal.
Business
Response:
Business Response /* (1000, 5, 2013/05/14) */
May 14, 2013
Courtney M. [redacted]
Dispute Resolution Specialist
Revdex.com, Inc.
94 South Turnpike Road
Wallingford, CT XXXXX
Re: Complaint Case #: XXXXXXXX
Consumer: [redacted]
Dear Ms. [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] placed four orders with our company. The first order was placed for [redacted]. The second order was placed for [redacted]. The third order was placed for [redacted] and the fourth order was placed for [redacted], in the name of[redacted]. These orders were placed when he accepted our promotional offer through [redacted]. These offers allowed him to receive the first year of issues for $2.00 for each title. The offer provided that his subscriptions would continue automatically and be charged to the credit card that was provided when placing his order, unless he called our toll-free customer service number to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account. On April 8, 2013, Mr. [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] and [redacted], generating a refund to his account reflecting the value of unserved issues in the total amount of $108.58.
On May 5, 2013, Mr. [redacted] contacted our customer service center and cancelled his subscription to [redacted] and [redacted], generating a refund to his account reflecting the value of unserved issues in the total amount of $50.73.
Upon receipt of your correspondence on May 13, 2013, we issued the remaining refund for her balance on [redacted] and [redacted] in the amount of $13.69. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Mr. [redacted] can be assured that his subscriptions have been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]) XXX-XXXX.
Sincerely yours,
Manager, Customer Service
They lure you in with the low subscription rate, then when the next billing cycle comes ups, they make it extremely difficult for you to cancel your magazine subscription and bill you ridiculous rates. There is also no record that I ever authorized a renewal transaction, but they billed my credit card anyway and never even notified me that they billed me. Shady SHADY company.
Review: I filled out a customer survey and was told I would get 3 magazine subscriptions for $1.00 each. I fulfilled that but they charged my banking account and additional charge of $18.50 to renew. I called their number and had an automated response that continued to circle around when I chose the "Cancel" option. Only when I hit 0 repeatedly, did I get to a live human.Desired Settlement: refund of $18.50 and NO FURTHER CHARGES TO MY BANK ACCOUNT!
Consumer
Response:
the complaint has been solved as of January 6, 2016. if no other charges are made to my bank account, then I'm satisfied with the outcome. thank you very much for your help. Sincerely, [redacted]
Review: Billed again this year after cancelling twice last year and once this year.
I cancelled [redacted] and [redacted] last year twice before they finally stopped sending magazines. Out of the blue in May 2013 they charged my credit card to continue the subscription from 2014 to 2015, without authorization and without the amount due since the subscription I cancelled in 2013 was really in effect until 2014. I requested a refund and cancelled the subscriptions with [redacted] on July 1, 2013. Cancellation confirmation # XXXXXXXXX. I am still receiving magazines 45 days later and have not received my refund.
The magazine practices are fraudulent and unscrupulous and should be barred from doing business. Why would they renew a subscription without authorization on an account that doesn't expire for another 14 months and renew it until 2015. Thats dirty business. Desired Settlement: I expect a full refund.
Business
Response:
Business Response /* (1000, 5, 2013/08/20) */
August 20, 2013
Revdex.com, Inc.
94 South Turnpike Road
Wallingford, CT 06492
Re: Complaint Case #: XXXXXXXX
Consumer: [redacted]
Dear Ms. [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed two orders with our company, when she accepted our promotional offer, which was presented by [redacted], after she had completed a survey following an online purchase. The first order was placed for [redacted] and [redacted]. The second order was placed for [redacted]. These offers allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offers also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On January 12, 2013, Ms. [redacted] contacted our automated customer service line and cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the total amount of $10.50.
Ms. [redacted] contacted our automated customer service line and placed her subscriptions to [redacted] on "do not renew" status. This would allow her to continue receiving the issues in her current term, however no renewal would be processed.
On July 1, 2013, Ms. [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] and [redacted] generating a refund for unserved issues in the total amount of $50.19 to her account.
Upon receipt of your correspondence on August 16, 2013, we cancelled Ms. [redacted]'s subscription to [redacted], generating a full refund of $16.00 to her account. In addition, we processed a refund for the remaining balance for her subscriptions to [redacted] and [redacted] in the amount of $119.81. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled. Also, Ms. [redacted]'s may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.
Sincerely yours,
Manager, Customer Service
Review: Charges were put on my credit card for 4 magazines. I did not want these magazines or authorize a renewal of these magazines or any of these charges.
I was offered a promotional offer for the following magazines in June 2012; [redacted] and [redacted]. This was offered to me after I took a survey after purchasing support hose. the magazines were offered for $2 each. On Aug 3, 2013, I noticed the following charges on my Credit card: [redacted] for $19.50; [redacted] for $14.50; [redacted] for $19.50; and [redacted] for $15.50. I never received any notices from this company about the magazine renewal. I called the four phone numbers that the card company provided to me for these charges. The automated system is very bad. I finally repeatedly pushed the "0" and someone came on the line. I told him that I did not want these magazines and that I did not authorize them to bill for them He said that he would not credit my account for any magazines that I already received. I continued to request a cancellation of all magazines and a refund of all charges which he would not give me. This is fraud. I was never notified about this renewal. I request a full refund of all charges on my credit card.Desired Settlement: I want the following refunds for the magazines that I did not request:
[redacted]: $17.50
[redacted]: $14.50
[redacted]: $19.50
[redacted]: $15.50
I want all subscriptions cancelled and a full refund applied to my Credit Card which they have on file.
Business
Response:
Business Response /* (1000, 5, 2013/08/16) */
August 16, 2013
Revdex.com, Inc.
94 South Turnpike Road
Wallingford, CT 06492
Re: Complaint Case #: XXXXXXXX
Consumer: [redacted]
Dear Ms. [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each title. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. On August 3, 2013, Ms. [redacted] contacted our service center via our online website and placed her subscriptions to [redacted] and [redacted], on "do not renew" status. This would allow her to continue receiving the issues in her current term, however no renewal would be processed.
On August 4, 2013, Ms. [redacted] contacted our customer service center and cancelled her subscriptions [redacted] and [redacted]
generating a refund for unserved issues in the total amount of $47.50 to her account.
Upon receipt of your correspondence on August 6, 2013, we processed a refund for the remaining balance for her subscriptions in the amount of $19.50. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
We regret that Ms. [redacted] experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use.
We apologize for the unsatisfactory experience Ms. [redacted] had with our customer service representative. We have listened to the call and feedback has already been provided to the representative and their superiors. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.
Sincerely yours,
Manager, Customer Service
A scam.
Offering free magazines and at the same time charging debit card with ridiculous amount even before the customer decides if they want to continue order.trial period has not even expired.
Review: My bank account has been debited without consent or warning for magazine renewals on subscriptions I notified the company I would not be renewing.
The order was placed on Dec 22, 2012 as a Thank You from another firm. I paid $2 each for 4 12 month subscriptions. We are barely half way through the year, I already notified them I wouldn't be renewing, and they went to the card on file and prematurely and against my will charged me for renewals on two of the magazines. I caught it and notified them with the information I just gave you. Instead of reversing the charges, they have now charged me for a 3rd magazine renewal. Is this supposed to be their response? This is theft as far as I'm concerned. They need to reverse these charges immediately, all 3, and NOT CHARGE ONE MORE DIME TO MY ACCOUNT. Desired Settlement: COMPLETE REFUND OF THE 3 CHARGES THEY MADE THUS FAR TO MY ACCOUNT. $15.50;$25.50 AND $15.50 ADDING UP TO $56.50.
And they need to charge NOTHING further to my account. I WILL NOT BE RENEWING WITH THEM NOR ACCEPTING ANY MORE SUBSCRIPTIONS THRU THEM.
Thank you,
Business
Response:
Business Response /* (1000, 5, 2013/07/03) */
July 3, 2013
Revdex.com, Inc.
94 South Turnpike Road
Wallingford, CT XXXXX
Re: Complaint Case #: XXXXXXXX
Consumer: [redacted]
Dear Ms. [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] ordered [redacted],[redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
We have checked our records and have confirmed that we did not renew Ms. [redacted]'s subscriptions to [redacted],[redacted] and [redacted]. Please note her account was has not been charged any renewal fees.
Upon receipt of your correspondence on June 26, 2013, we placed Ms. [redacted]'s subscriptions to [redacted],[redacted] and [redacted] on "do not renew" status. This would allow her to continue receiving the issues in her current term, however her subscriptions would not renew, nor would she be charged renewal fees.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.
Sincerely yours,
Manager, Customer Service
I recently noticed a charge to my account for $68.00 taken without my authorization. Attempting to contact this group is IMPOSSIBLE. I finally figured out how to cancel my subscription but receiving a refund has not happened. Also. there is no working Phone number to contact and I submitted a customer service form but did not hear back! This is an awful way to do business and they should not be Revdex.com accredited!
Review: On or about February 17, 2013, Synapse Group charged my credit card without my consent for a magazine renewal. Sometime shortly thereafter I contacted them at the number listed on the credit car charge and and demanded a refund, which I was assured would happen, in full. Today, I receieved another statement from my Credit Card Company which made me aware that the refund never took place, and that I had further been charged a late fee because of the failure to refund by Synapse. This is a credit card which I never use and so if the refund had been processed properly, I would have owed nothing to my credit card company. Immedeately after noticing this I called the same number and asked why the previous refund didn't take place and to demand an immedeate refund. I was told this was impossible as they would have to submit to customer service and call me back within 5 business days. I was told the same thing by the manager. I have now had to pay not only for their initially fraudulent charge, but also for the late fee, and to top it off, they refused to provide me with timely assistance in rectifying the situation.
Product_Or_Service: [redacted]
Order_Number: [redacted]
Account_Number: [redacted]
Desired Settlement: DesiredSettlementID: Refund
I demand payment of $61.59 which represents my actual damages ($46.00 for the subscription, $15.00 for the late fee and $.59 for the interest charged by my credit card company).
Business
Response:
Business Response /* (1000, 5, 2013/03/28) */
March 28, 2013
Dispute Resolution Specialist
Revdex.com, Inc.
94 South Turnpike Road
Wallingford, CT XXXXX
Re: Complaint Case #: XXXXXXXX
Consumer: [redacted]
Dear Ms. [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] ordered [redacted] when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
When we did not hear from Mr. [redacted] that he wished to cancel his subscription at the end of his first term, the annual subscription charges were posted to his account. On November 18, 2008, Mr. [redacted] contacted our customer service center and cancelled his subscription to [redacted], generating a refund reflecting the value of unserved issues in the amount of $31.17 back to his account. During this inquiry, Mr. [redacted] also accepted a new offer to for [redacted] to receive the first 90 days of a 15-month subscription without being charged.
Following the promotional term, the subscriptions would continue and the same terms and conditions would follow as the original order.
On March 4, 2013, Mr. [redacted] contacted our customer service center and placed his subscription to [redacted] on "do not renew" status. This would allow him to continue receiving the issues in his current paid term; however no renewal would be processed.
Upon receipt of your correspondence, on March 22, 2013, we cancelled Mr. [redacted]'s subscription to [redacted], generating a full refund in amount of $46.00.
Mr. [redacted] also requested the reimbursement of late fees. Although it is not our standard practice to reimbursement these fees, we did honor his request. We have issued a refund in the amount of $15.59 to his account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Mr. [redacted] can be assured that his subscription has been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since it was in process at the time of cancellation. He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]) XXX-XXXX.
Sincerely yours,
Manager, Customer Service
Thank you Revdex.com I almost gave this company my credit card info till I read the reviews.
Review: I ordered magazines in July of 2012 for a birthday gift. The magazines were renewed without my permission and charged to my credit card.
I ordered two magazine subscriptions in July of 2012 for a birthday gift, it was a one time purchase, with no renewal. Come to find out when checking my credit card statement last week, there was two charges for renewal of those magazines. I was able to get one cancelled with a partial refund of 28.42 for the horse and rider magazine. The charge on my cc was 31.00. Also I tried to cancel the other magazine [redacted] with no luck. The cc charge for this magazine is 32.00. The subscription ID is XXXXXXXXXX.Desired Settlement: I would like all the money refunded to my cc. $32.00 for [redacted] and the balance of the refund for the [redacted] of 2.38 for a total of 34.38.
Business
Response:
Business Response /* (1000, 5, 2013/08/08) */
August 8, 2013
Revdex.com, Inc.
94 South Turnpike Road
Wallingford, CT 06492
Re: Complaint Case #: XXXXXXXX
Consumer: [redacted]
Dear Ms. [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] ordered [redacted] and [redacted], when he accepted our promotional offer, which was presented by [redacted]. This offer allowed him to receive the first 90 days of his subscription risk free. The offer provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.
When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account. On July 30, 2013, Mr. [redacted] contacted our automated customer service line and cancelled his subscription to [redacted], generating a refund to his account reflecting the value of unserved issues in the total amount of $28.42. During that same inquiry, Mr. [redacted] placed his subscription to [redacted] on "do not renew" status. This would allow him to continue receiving the remaining issues in his current paid term, however, at the end of his term his subscription would not renew.
On August 1, 2013, Mr. [redacted] contacted our service center via our online website and requested to cancel his subscription to [redacted] and the remaining balance on his subscription to [redacted]. His request was honored and a refund in the amount of $34.58 was issued to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Mr. [redacted] can be assured that his subscriptions have been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazine since they were in process at the time of cancellation. He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.
Sincerely yours,
Manager, Customer Service
Review: Unauthorized credit charge,
I signed up for a 5K on [redacted].com, started getting "free" subscriptions; now all of a sudden I am being charged for the magazines without my approval. Right now it is only for $24.00. I want all subscriptions to Women's Health; Fitness, and Runners World cancelled immediately. I want written notification that this has been done.Desired Settlement: Immediate cancellation and written confirmation that all 3 magazines are cancelled and no pending charges. If I have to go to my back and cancel by debit card, I want restitution for charges.
Business
Response:
Business Response /* (1000, 5, 2013/07/26) */
July 26, 2013
Revdex.com, Inc.
94 South Turnpike Road
Wallingford, CT 06492
Re: Complaint Case #: XXXXXXXX
Consumer: [redacted]
Dear Ms. [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] ordered [redacted] and [redacted], when she accepted our promotional offer, which was presented online by [redacted], Inc. The offer allowed her to choose up to three titles from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically and her account would be charged, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account. On July 18, 2013, Ms. [redacted] contacted our customer service center and placed her subscription to [redacted] on "do not renew" status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal fee. During that same inquiry, Ms. [redacted] cancelled her subscriptions to [redacted] and [redacted]. Please note her account was not charged for these subscriptions.
Upon receipt of your correspondence, on June 7, 2013, we cancelled Ms. Higg's subscription to [redacted] generating a full refund in the amount of $24.00 to her account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.
Sincerely yours,
Manager, Customer Service
I signed up for the promotion against my better judgement, I ve had trouble with promotions in the past. But I did anyway- big mistake. My subscription was cancelled in August according to YOUR automated system but then money was automatically drafted from my account in September for the magazines. That caused my account to overdraft and when I called to complain I couldnt get a real person on the phone. After an hour I finally reached a rep and he said he would credit my account for the full amount. When the money was put back in my account it was $6.40 short of the full amount. I received no apology or reason why the amount was short. Your company is one of the worst experiences Ive ever had and I will be reporting to the Revdex.com how your company cancels the trial and then drafts the amount a month later!!
Review: On 6-22-2013 twx billed my credit card for $117.00 . the charge was not authorized because I got the magazine at a promo price. The charge was not exp
Was not explained nor was I billed are notified of the charges.Desired Settlement: $117.00 dollars
Business
Response:
Business Response /* (1000, 5, 2013/08/20) */
August 20, 2013
Revdex.com, Inc.
94 South Turnpike Road
Wallingford, CT 06492
Re: Complaint Case #: XXXXXXXX
Consumer: [redacted]
Dear Ms. [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. This offer allowed him to receive the first 180 days of his subscription risk free. This offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his trial period, the annual subscription charges were posted to his account.
On July 15, 2013, Mr. [redacted] contacted our automated customer service line and cancelled his subscription to [redacted] generating a full refund in the amount of $117.00 to his account. During this same inquiry, Mr. [redacted] also accepted a new order for [redacted] at a low promotional rate of $9.68 a month. Following the promotional term, the subscription would continue and the same terms and conditions would follow as the original order.
On July 25, 2013, we received notification from Mr. [redacted]'s credit card company that he disputed the charge for his subscription to [redacted] resulting in his subscription being cancelled and a full refund in the amount of $25.00 being processed to his account.
Mr. [redacted] contacted our automated customer service line on August 9, 2013, and placed his new order for [redacted] on "do not renew" status. This would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscriptions would not renew, nor would he be charged a renewal fee.
On August 14, 2013, Mr. [redacted] contacted our service center via our online website and placed his subscription to [redacted] on "do not renew" status.
Upon receipt of your correspondence on August 15, 2013, we cancelled Mr. [redacted]'s subscription to [redacted] generation a full refund in the total amount of $9.68. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.
Sincerely yours,
Manager, Customer Service
Review: Synapse has somehow signed me up for several magazine subscriptions. I want to cancel all of them, but the company is completely unreachable
I work as a personal assistant, and my boss asked me to cancel a few magazine subscriptions (which is no easy task, even for nationally recognized magazines). after finally finding the appropriate forms, I was told that "my subscription originated from a 3rd party, please contact them". I eventually discovered the company was "synapse", who couldn't be less helpful. Their phone number (listed here) is simply a button loop...no way to contact anyone whatsoever. A quick google of their name also showed me that I wasnt the first person to experience this problem. How can a company this disingenuous by an affiliate of [redacted]? moreover, the fact that they have a A+ rating on Revdex.com with over 600 complaints, all asserting essentially the same thing this is both unconscionable and infuriating. Desired Settlement: I simply wish to make contact with someone there. The fact that they are completely unreachable should be illegal
Business
Response:
Business Response /* (1000, 5, 2013/07/24) */
July 24, 2013
Revdex.com, Inc.
94 South Turnpike Road
Wallingford, CT 06492
Re: Complaint Case #: XXXXXXXX
Consumer: [redacted]
Dear Ms. [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Despite multiple searches, we regret that we cannot locate Ms. [redacted]'s account in our system with the information provided in her complaint. We would be more than happy to assist in resolving this matter, but are unable to do so at this time.
If Ms. [redacted] can provide us with additional information regarding her magazine subscription orders, it would help us locate her account. We request that she forward to us the magazine titles and billing descriptors (alpha-numeric codes beginning with "TWX" or "NSS") next to the entries on her statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under.
We sincerely regret that we cannot resolve Ms. [redacted]'s concerns at this time without additional information, but will be happy to proceed with the prompt resolution of her complaint once we have been able to locate her account.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.
Sincerely yours,
Manager, Customer Service
Consumer Response /* (3000, 7, 2013/07/26) */
(The consumer indicated he/she DID NOT ACCEPT the response from the business.)
The account is not in [redacted] name. The account is for [redacted] CAn you please let me know if you need additional information?
Thank you.
Business Response /* (4000, 9, 2013/08/02) */
August 2, 2013
Revdex.com, Inc.
94 South Turnpike Road
Wallingford, CT 06492
Re: Complaint Case #: XXXXXXXX
Consumer: [redacted]
Dear Ms. [redacted]
I write in response to the inquiry registered with your office by consumer [redacted], on behalf of [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed two orders through our program when she accepted our promotional offer, which was presented by [redacted]. The first order was placed for [redacted] and [redacted]. The second order was placed for [redacted]. The offers allowed her to receive one term of her magazine selections for a points paid subscription.
Upon receipt of your correspondence on July 30, 2013, we cancelled Ms. [redacted]'s subscriptions to [redacted] and [redacted]. We took the liberty of contacting [redacted] and requested to have Ms. [redacted]'s account reimbursed for the 11,700 miles. They have confirmed that they refunded 11,700 miles to Ms. [redacted]'s account. It should be noted that airlines direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their account.
Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.
Sincerely yours,
Manager, Customer Service