T-Mobile Usa Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
Does this mean the account is closed and I owe nothing from this stand pointI was NOT told that coverage in the area I inquired about would be what they saidThe salesman stated when he pulled up exact address that it was indeed coverage at that location

July 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 9, 2017, regarding the above-referenced account. T-Mobile regrets that Ms***’ has concerns with regarding a T-Mobile accountAccording our records, the account is currently cancelled with a final balance of $which has been transferred to our third-party collection agency, Enhanced Resource Centers. Please note that on July 14, 2017, T-Mobile’s Fraud Management team reviewed Ms***’ account for the allegation of fraud. Upon completing our investigation of this matter unfortunately, we were unable to substantiate the allegation of fraud. A review of the account indicates that the account was activated in a retail location where Ms***’ driver’s license was verifiedAdditionally, our team was able to substantiate that numerous billing statements had been sent and paid to the address listed in Ms***’ complaintTherefore it is T-Mobile’s position that the account balance is valid and is comprised of the following charges: T-Mobile records confirm that Ms***’ account was active from August 13, 2007, through January 15, 2011, when the account was suspended for non-payment and subsequently cancelled for non-payment on March 1, On June 17, 2010, Ms*** participated in T-Mobile’s now grandfathered Handset Upgrade Program. At the time of Ms***’ participation, the Handset Upgrade Program provided a substantial discount on new handsets in exchange for a new 24-month contractual agreement or the choice to purchase the handset at full retail price with no contract requirement. At the time of the upgrade, Ms*** received a substantial discount in exchange for the 24-month contract that stipulates up to a $early termination fee if service is canceled prior to June 17, 2012. On January 8, 2011, Ms*** remitted her final payment in the amount of $110.92, which was applied to her December billing statementOn January 15, 2011, Ms***’ account was suspended for non-payment when T-Mobile did not receive paymentAs the service was not used during the billing periods dated January 15, 2011, through March 1, 2011, an automatic credit in the amount of $was applied for the monthly access charges. It is important to note however that the early termination fee was still considered valid and was not able to be adjusted. After the aforementioned credit, Ms***’ account reflects a final balance of $which represents the monthly charges from January 8, 2011, through January 15, 2011, and early termination fee including tax. It is T-Mobile’s position that Ms*** was billed appropriately Due to non-payment, on June 2, 2011, T-Mobile began the process of enlisting the assistance of a third party to collect the balance. Ms***’ account was referred to several third party agencies before being assigned to Enhanced Resource CentersMs*** may contact Enhanced Resource Centers at 800-501-to discuss payment options Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

June 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 24, 2017, regarding the above-referenced account
T-Mobile regrets any further concerns Ms*** has experienced regarding her T-Mobile accountPlease note that this matter is related to your file numbered ***, to which T-Mobile previously responded on July 2, 2013, July 11, 2013, and July 23, 2013, respectively
Please be advised that T-Mobile has previously provided Ms*** with copies of her billing statements dated November 10, 2012, through February 10,
On September 28, 2010, Ms*** activated her T-Mobile account
On December 20, 2012, a payment in the amount of $posted to Ms***’s accountIn addition, on December 22, 2012, a payment in the amount of $posted to Ms***’s accountThese payments, totaling $140.24, satisfied the outstanding balance from Ms***’s billing statement dated November 11, Since that time, T-Mobile has not received further payment toward Ms***’s account
T-Mobile records confirm that, on January 30, 2013, Ms*** cancelled her T-Mobile account when she transferred her mobile number to another service providerT-Mobile has confirmed that Ms*** was not under a contractual service agreement at the time of cancellation; therefore, she was not charged an early termination fee at the time of cancellation
Ms***’s final billing statement dated February 10, 2013, consisted of past due charges from the billing statements dated December 10, 2012, through January 10, 2013, monthly access charges, a $onetime charge for premium services, a $restore from suspension fee, applicable taxes, and fees for a total balance of $435.83, which was due, on March 2,
Due to continued non-payment, on March 13, 2013, Ms***’s account was transferred to the third-party collection agency, Diversified Consultants Inc., for collection of the outstanding balancePursuant to our Terms and Conditions, when an account is transferred to a third-party collection agency, a collection fee based on the outstanding balance transferred may be assessedThe fee on this account is $As such, the total balance owed was $
Since that time, Ms***’s account has been transferred to several third-party collection agencies in efforts to collect upon this debtOn August 29, 2015, a credit in the amount of $was applied toward Ms***’s account in accordance with T-Mobile’s Premium SMS Refund programAccordingly, on September 8, 2015, a credit in the amount of $was applied toward the above-referenced collection feeThese credits reduced Ms***’s outstanding balance to $
As of December 8, 2016, Ms***’s account was referred to the third-party collection agency, Convergent Outsourcing Inc., for continued collection effortsMs***’s account remains closed with a balance of $which consists of the above-referenced collection fee, past due charges from the billing statements dated December 10, 2012, through January 10, 2013, monthly access charges, applicable taxes, and fees from the billing statement dated February 10,
Finally, T-Mobile has notified Convergent Outsourcing Incto cease and desist all collection efforts against Ms***However, because T-Mobile considers this debt to be valid and owed, we will pursue all our legal rights and remedies to collect this balance
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M*** Executive Response

July 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 3, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that upon speaking with Ms***, she confirmed that her concerns have been resolved to her satisfaction
T-Mobile regrets any ongoing concerns Ms*** has in regards to her Monthly Recurring Charges (“MRC”) and we appreciate the opportunity to provide the necessary detailsT-Mobile records confirm Ms*** activated the above-referenced account on August 17, 2015, has four active voice lines, and is subscribed to the T-Mobile ONE rate plan at a cost of $per monthThis plan includes four voice lines, unlimited minutes, messaging, and data at up to 4G/LTE speeds depending on device capabilityAdditionally, Ms*** elected to add the JUMP! feature to mobile numbers ending in and at a rate of $per month per linePlease be advised that Ms*** is eligible for a $reduction per voice line in her MRC due to being enrolled in AutoPayAutoPay automatically deducts funds from the customer's chosen payment method approximately two days before the bill due date and applies them to the account as a paymentAs such, Ms***’s MRC is $plus applicable taxes, fees, and equipment charges
T-Mobile records indicate Ms*** has three active Equipment Installment Plans (“EIP”), adding $11.68, $32.09, and $to her MRCIt is important to note the EIP in the amount of $receives a monthly bill credit; thus, offsetting the chargeTherefore, Ms***’s MRC including EIP payments is $
In Ms***’s correspondence to your office she states that she has been billed in excess of what she was quoted which was $Please be advised T-Mobile has applied account credits on each monthly billing statement since February 28, 2017, which resulted in Ms*** paying less than the quoted each month
Nevertheless, as a gesture of goodwill and in an effort to amicably resolve Ms***’s concerns, on May 10, 2017, as a courtesy, T-Mobile applied the Free Add-A-Line: This One’s On Us! promotional discount to Ms***’s mobile number ending in ***Meaning, this line will be designated as a free line.It is important to note that this promotional discount can take up to three bill cycles before the Ms*** begins to see the promotional bill credits and that it is set begin on July 28, 2017, which will be the third bill cycle since the promotional discount was addedThis will result in Ms***’s estimated MRC of $Should Ms*** have any questions or concerns she may contact me directly at the number listed below
Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer CareT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T*** Executive Response

December 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 25, 2016, regarding the above-referenced accountT-Mobile is delighted to have resolved this matter to Mr***’s satisfactionT-Mobile is sorry to hear that Mr*** has cancelled his account with usOur records indicate that on November 25, 2016, Mr*** visited a T-Mobile retail location to take advantage of T-Mobile’s “Free Samsung Galaxy S7” promotion, wherein customers with a qualifying rate plan who trada qualifying fully-owned handset, could receive a Samsung Galaxy Shandset at no cost, after a 24-month Equipment Installment Plan (“EIP”) financing agreementOur records confirm that in order to qualify for the promotion, Mr*** changed to our T-Mobile One rate plan, and his new monthly recurring charges would have increased by $- $per month, depending on whether or not he opted to subscribe to AutoPayT-Mobile regrets any misinformation which may have been provided regarding the anticipated cost of the changesT-Mobile records confirm that Mr*** tradhis Samsung Galaxy Shandset toward the purchase of a Samsung Galaxy S7, for a total tracredit of $118.00, of which $was used in-store toward in-store purchases, and the remaining $was applied to Mr***’s accountIt is important to note that the traof a device within the retail store is a final transactionPursuant to the agreement signed at the time of the trade-in, Mr*** agreed to and accepted terms which included statements such as “You are giving up full ownership rights to the Handset”, “the sale of Your Handset is final, non-refundable and non-returnable (unless otherwise required by law)”, and finally, “By surrendering Your Handset, You are accepting the Offer Price and have read and agreed to the T-Mobile Device Recovery Program Terms and Conditions.” Thereafter, our records confirm that Mr*** also returned the newly purchased Samsung Shandset, and the EIP was closed, although regrettably T-Mobile was unable to return the Samsung Shandset to Mr***That same day, our records confirm that Mr*** ported four of his mobile numbers to another service providerThereafter, on November 26, 2016, Mr*** cancelled his account when he transferred his two remaining mobile numbers to another T-Mobile accountAs a courtesy to Mr*** and in an effort to amicably resolve this matter, T-Mobile credited the remaining balance owed for his existing Samsung SEIP, in the amount of $In addition, T-Mobile credited the remaining balance owed for the account, in the amount of $Finally, please note that Mr*** will receive a final billing statement for service charges from his bill cycle start date of November 24, through cancellation on November 26, 2016, and T-Mobile has agreed to follon Mr***’s account when the billing statement releases, on or around December 26, 2016, to clear the final charges owedPlease note that Mr*** accepted this offer as resolution in full to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCKayla J*** Executive Response

December 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 8, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the accountT-Mobile regrets any concerns to Ms*** with regards to our add-a-line promotionPlease be advised that from November 18, 2016, to November 22, 2016, customers who had two voice lines with T-Mobile on our T-Mobile One rate plan were eligible to get two additional lines for free after bill credits, making a four line account as low as $a monthOur records indicate that on November 21, 2016, Mr*** activated two lines of service on his T-Mobile account and took advantage of the above promotionIt is important to note that the monthly bill credits for the promotion would appear within two to three billing cycles after the date of activation of the new lines and as such on Mr***’s very next billing statement dated December 2, 2016, he was billed $including taxes for each of the above linesT-Mobile regrets any inconvenience to Mr***It is important to note that on December 7, 2016, Mr*** cancelled both of his newly added linesIn an effort to amicably resolve this matter, T-Mobile has processed a bill credit in the amount of $updating MsPage’s current billing statement to a newly revised balance of $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

April 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 3, 2017, regarding the above-referenced accountT-Mobile regrets any inconvenience that Mr*** may have experienced in regards to his refund and appreciates the opportunity to respond to his concerns
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer Care team
On February 25, 2017, our records confirm Mr*** placed an order for a Samsung Galaxy S32GB Black Onyx handset for the amount of $405.93, which consisted of the handset, shipping charges, and taxes and feesAfter review of the account, T-Mobile found that Mr*** refused delivery of the handset and it was returned to the T-Mobile warehouse on March 3, Please be advised that it may take up to days for the handset to be refunded once checked in to the warehouse
T-Mobile records confirm on April 11, 2017, a refund in the amount of $389.70, which consisted of $360.00, for the Samsung Galaxy Shandset, and $for taxes and feesPlease note that the initial shipping charges for the device were not reimbursedT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christopher P***
Executive Response

February 2, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid NoXXX-XXX-***To Whom It May Concern:T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence January 27, 2018, regarding the above-referenced prepaid numberT-Mobile regrets to hear of Mr***’ concerns and we welcome the opportunity to respond. T-Mobile records reflect that Mr***’ was subscribed to our Simply Prepaid plan at a cost of $monthly. This plan included unlimited talk, unlimited text and GB of high speed data. Mr*** could have continued to use data after his high speed bucket was exhausted, however it would be at a reduced speed. Additionally, please be advised that per the Terms and Conditions that were agreed upon at the time of activation, “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.” However, as a gesture of goodwill, on January 17, 2018, T-Mobile issued a refund to Mr*** via prepaid MasterCard for $55.00. Mr*** should allow up to fourteen days for his card to be received. MrWalters may contact Citibank, the issuer of the card, directly at 877-855-to inquire on the delivery status.With respect to Mr***’ concerns regarding a Mobile Device Unlock request, it is important to note that Mobile Device Unlocks are available to customers who meet our eligibility requirements. Upon careful review, T-Mobile records do not reflect a previous request from Mr*** to unlock his handset, however, upon speaking with Mr*** on January 2, 2018, he informed us that he had purchased a new device and no longer needed his handset unlocked. Mr*** did not provide an IMEI number to us to unlock his device at that time. However, on January 31, 2018, Mr*** provided the IMEI number for his handset and his device was successfully unlocked. Instructions were then emailed to Mr*** to complete the process. We regret any inconvenience to Mr***.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.David T***Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My only comment is that I would have also appreciated it had T-Mobile made it a clear in their response that we were not at fault, and that the July billing statement was erroneous. I would have also appreciated had the offered an apology in their response. I invested a lot of time to correct this error and restore my husbands credit However, I'm happy this is over and accept the resolution Sincerely, *** ***

Complaint: ***
I am rejecting this response because: T-mobile is a scamOnce the credit was applied to my account our current balance was $When I went onto the t-mobile app our bill was $Once we called T-mobile to inquiry about our bill, they gave us some bogus excuse of applying the credit to one of the phones we are currently leasingOnce again T-mobile did an unauthorized transaction on our billNot only that but they said there was a payment arrangement made for the 28th, which is today, and that is not trueI have emails where I talked with a T-mobile representative and I never gave a date I told them I would call and set up an arrangementI am now to the point where I want to take legal action because this cell phone company is taking advantage of people
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:use of application does not constitute make a international callIn use an application I'm not intending to make a phone call.if any bill should be applied to me should be by the application that I use.any billing of t-Mobil for use of their line should be addressed towards the application not the consumerAgain I'm using an application,not making an international phone call.charges are therefore illegal
Sincerely,
*** ***

Revdex.com:
From: *** *** [mailto:***@gmail.com]
Sent: Wednesday, August 10, 12:PM
To: Complaints
Subject: Complaint ID ***
T-Mobile has contacting me regarding the complaint via their own customer care departmentThe
complaint has been resolved to my satisfaction by Jake LI withdraw any further complaints about T-Mobile
Thank you
Sent from my iPhone

October 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid No***-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated October 2, 2015, regarding the above-referenced accountT-Mobile regrets the issues Ms*** experienced with regards to receiving incoming callsPlease be advised that T-Mobile was in contact with Ms*** on October 7, 2015, and she confirmed that all her concerns have been resolvedMs*** has no outstanding issues that need to be addressed at this timeAs a courtesy, due to the inconvenience Ms*** experienced, T-Mobile applied a $credit to the above mentioned accountAfter the adjustment, the account reflects a $credit balanceT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCCindy M*** Executive Response

Complaint: ***I am rejecting this response because: T-Mobile has made no effort to contact me even though they have my phone numberThey blocked the phone without giving me any notice. I never received any missed calls
I contacted them a few times, even going into their storesEven after explaining to them that they were aware and let me use the phone for over a year, they did not take off the blockI even offered to pay the balance due on the phone rather than spend $on a new phone, but even that they would not let me doSince nowadays, I can't be without a phone, especially since I was going overseas, I had no choice but to purchase a new phone from them, costing $They would not even let me exchange the old phone since they do not exchange blocked phones
I therefore want them to refund the cost of the new phone that I had to purchase, which was the same model as the old phoneThe cost is $450.00.Sincerely,*** ***

June 4, 2015FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re:
*** Your File No*** T-Mobile Account No*** ToWhom It May Concern: T-MobileUSA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 27, 2015,regarding the above-referenced account. T-Mobilerecords indicate that Mr*** activated his account on February 24, 2015,with mobile numbers ending in *** *** *** and ***. Mr*** purchased four Samsung GalaxyAvant devices. Records further indicatethat on March 8, 2015, T-Mobile received Mr***’s rebate request for one ofthe Samsung Galaxy Avant devices and on May 11, 2015, T-Mobile mailed therespective $rebate to Mr***. Regretfully, T-Mobile has no records of a remaining three rebaterequests. OnJune 3, 2015, T-Mobile contacted Mr***, and in an effort to amicablyresolve this matter, to honor the remaining $as a onetime bill credit toMr***’s account. Please be advisedthat Mr*** accepted T-Mobile’s offer as a resolution to his concerns. T-Mobile regrets any inconvenience Mr***may have experienced Basedon the foregoing, we respectfully request that this complaint against T-Mobilebe closed. Thankyou for bringing this matter to our attention. Should you have any further questions, please feel free to contact me atthe address below or *** *** *** Very truly yours, T-MOBILE USA, INC. *** ***Executive Response

October 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 7, 2015, regarding the above-referenced accountOn October 9, 2015, T-Mobile spoke with the authorized user, *** ***T-Mobile is pleased to report that we have resolved this matter to Ms***’s satisfactionT-Mobile is sorry for any inconvenience Ms*** experienced with upgrading to an Apple iPhone 6S MB handsetT-Mobile makes every effort to provide complete and accurate information on every interactionT-Mobile confirms that the lease agreement reflected a down payment of $which was requiredIn an effort to resolve this matter amicably, T-Mobile has agreed to apply an account credit of $for the down paymentThe credit resulted in an account credit balance of $114.65, which will be refunded via a prepaid refund cardThe refund card may be expected within seven to ten business daysT-Mobile regrets any inconvenience to Ms*** and Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCPancho QExecutive Response

March 20, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated March 7, 2018, regarding the above-referenced account. Please be advised that we have made attempts to contact Mr***, which have proven unsuccessful. As such, T-Mobile will make every effort to address Mr***’ concerns within this letter. T-Mobile records reflect that Mr*** canceled his account on December 17, 2017, when he ported his mobile numbers to another service provider. Please be advised pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle. Accordingly, Mr*** was billed through January 2, 2018. Mr***’ final payment made was remitted on November 24, in the amount of $which covered service provided through the October billing cycle.Thereafter, on January 3, 2018, a final billing statement generated in the amount of $which consisted of a past due balance of $for monthly service charges and equipment charges from the November billing cycle plus current charges of $for the final month of service plus final equipment charges in the amount of $for his LG K7, Samsung Onand accessories for each handset. The past due amount was due immediately and the current charges were due by January 23, 2018. Regarding Mr***’ concerns with not being able to get into his T-Mobile account when contacting Customer Care, our records show he was unable to validate the account’s security password. Please note that T-Mobile takes account security seriously. T-Mobile’s account verification policy states that if an account has a password, it is the first piece of information that is requested by Customer Care to gain access to the account. If a customer does not remember their password, they can change their password by receiving and verifying a one-time pin that is sent to their T-Mobile handsetHowever, if the account is cancelled and the consumer is unable to receive a one-time pin, that consumer must visit a T-Mobile retail location with their government issued identification to reset the account password in order to gain access.Please be advised Mr*** has not yet been referred to an outside collection agency. However, it is important to note that the account is delinquent as of the date of this letter and may be referred to a third-party collection agency at any time. We respectfully request that Mr*** contact Customer Care and make arrangements to pay the outstanding balance at his earliest convenience. It is T-Mobile’s position that all final charges are valid and owed. We regret any inconvenience to Mr***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Carolina F*Executive Response

May 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 7, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Mr*** experienced regarding his accountAs indicated in our response to your file number ***, our records confirm that Mr*** previously purchased Samsung Galaxy Note handsets, which were regrettably recalled by the manufacturerAs such, T-Mobile issued several credits to Mr***’ account for charges associated with the handsetsOur records confirm that on September 27, 2016, Mr*** remitted a payment in the amount of $for a handset purchaseOn December 12, 2016, T-Mobile issued a credit to Mr***’ account in the amount of $for this paymentAs indicated in our March 28, response, a refund in the amount of $was also issued to Mr*** for this paymentAs of Mr***’ March 27, billing statement, his account reflected a credit balance of $
Mr***’ April 27, billing statement was in the amount of $150.21, which reduced the credit balance on his account to $On April 29, 2017, Mr***’ September 27, payment of $was returned to T-Mobile by his financial institutionPursuant to T-Mobile policy, this amount was assessed to Mr***’ account, along with a returned payment fee in the amount of $The account reflected a balance owed at that time of $However, on May 5, 2017, Mr***’ financial institution reversed the returned paymentAs such, T-Mobile issued a credit to Mr***’ account in the amount of $855.86, for the payment and returned payment feeDue to an additional credit in the amount of $4.00, Mr***’ account remains active, with a credit balance in the amount of $at this timeUpon speaking to Mr*** on May 15, 2017, he has confirmed that his concerns have been resolved to his satisfactionT-Mobile regrets any inconvenience Mr*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P***
Executive Response