T-Mobile Usa Inc

August 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No*** T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 25, 2017, regarding the above-referenced account
T-Mobile regrets any continued concerns Mr*** has experienced with regards to his T-Mobile account and data speedsPlease be advised that on July 17, 2017, our Engineering team indicated that no issues were found with data coverage in Mr***’s area and as such the current coverage Mr*** is experiencing in his area is as expected
In addition, our records indicate that Mr***’s data usage for the last three billing statements is as follows:
• from May 22, 2017, to June 4, 2017, the account utilized over Gigabytes (“GB”) of data;
• from to June 5, 2017, to July 4, 2017, the account utilized over GB of data; and
• from July 4, 2017, to current, the account utilized over GB of data
It is important to note that on July 21, 2017, Mr***’s T-Mobile App issue had a resolution date of July 24, On July 25, 2017, T-Mobile emailed Mr*** the above information and additional troubleshooting steps to resolve this issue
T-Mobile respectfully declines Mr***’s request for us to hire an independent contractor to review his coverage area as our engineering team has reviewed his nearest service towersIn addition, T-Mobile respectfully declines Mr***’s request for a $credit per line per month
Finally, if Mr*** feels that T-Mobile is not the right fit for him, he can cancel without any Equipment Installment Plan acceleration charges as he longer owes a balance on either of his handsetsIn addition, T-Mobile can provide Mr*** with Mobile Device Unlock codes for both of his T-Mobile handsets as they are fully eligible to be unlockedPlease note that Mr*** can obtain both Mobile Device Unlock codes by calling Customer Care at 800-937-
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Cesar R***
Executive Response

July 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated July 19, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience to Ms*** regarding the issues with her T-Mobile handset, warranty exchanges and recent JUMP! upgradeWe spoke with Ms*** on July 20, 2016, and confirmed that her main concern was her recent JUMP! upgrade completed on June 24, Ms*** completed a JUMP! upgrade on June 24, 2016, when she upgraded her Apple iPhone 5c to a new Apple iPhone 5SEWe regret that Ms*** was informed that her original Apple iPhone 5c was a non-T-Mobile handset, however in our review we have found that the handset in question was a T-Mobile deviceWe regret any inconvenience this may have caused Ms***In an effort to amicably resolve this matter, at the time of our conversation with Ms***, T-Mobile removed Ms***’s Equipment Installment Plan for her Apple iPhone 5c, effectively completing her JUMP! upgradeT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCMartin G*** Executive Response

Revdex.com:
Thanks T-Mobile‘s promptly responseThere are something I need clarifyThe line number *** traded iPhone 5s not 5cAlso we sent the iPhone 5s through UPS and T-Mobile received it on 10/11/in their Coppell, Texas warehouse (signed by E RobertsWe have tracking number and proof from UPS)I was confirmed with T-Mobile’s representativesWe deserve the $promotion credits for trading the deviceIt’s not a good will given by T-MobileI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

September 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 11, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the account. We are pleased to report that we have resolved the matter to Ms***’s satisfaction
T-Mobile regrets to hear of Ms***’s concerns regarding her recent handset upgrade. T-Mobile records reflect that on September 9, handset upgrade requests were made for two Apple iPhone 7’s Ms***’s account. We apologize if this order was for devices other than those requested by Ms***. T-Mobile records further indicate that on September 10, these orders were cancelled and one new order was placed for an Apple iPhone Plus. However, as the result of an inadvertent error, a new order was not placed for the second handset requested
Please be advised that on September 11, the second handset was ordered from our office and as a gesture of goodwill T-Mobile has adjusted the applicable tax and shipping for this order and asked that Ms*** return her existing handset directly to our office upon receipt at the following address:
T-Mobile USA, Inc
Attn: David T***
Menaul BlvdNE
Albuquerque, NM
Finally, we can confirm that Ms***’s handset ordered on September 10, will be delivered on September 16, and the handset ordered on September 11, will ship as soon as inventory becomes available. We regret any inconvenience Ms*** may have experienced as a result of this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T***
Executive Response

December 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 25, 2015, regarding the above-referenced accountWe regret that Mr*** did not find our previous response sufficient to resolve the concerns presented in his initial correspondence to your agencyAlthough we understand the frustration a higher than usual bill can bring, it is important that all charges be timely paid, even those in disputeThen, when the dispute is resolved, any warranted credit is applied to the account balance at that timeHowever, pursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due dateAdditionally it is important to note that, as stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessedHowever, in a continued effort to amicably resolve Mr***’s concerns, T-Mobile has applied a courtesy credit in the amount of $for the restore from suspension fees, applicable taxes, and late fees from the billing statements dated September 2, 2015, and November 2, Please be advised that the billing statement dated October 2, 2015, did not reflect restore from suspension fees or late feesPlease note that this credit is balance impacting however is not reflected until the upcoming billing statementMr***’s account remains active with an outstanding balance of $As an additional courtesy to Mr***, T-Mobile has placed a 15-day collection hold on Mr***’s account to allow Mr*** time to bring his account to a zero balance and to prevent service interruptionPlease note that this collection hold will expire on December 14, 2015, at which time regular collection activity will resume regarding any remaining outstanding balance and Mr***’s account may be subject to service interruption and restore from suspension feesT-Mobile recommends that Mr*** contact Customer Care at 1-800-937-to make payment arrangements in order to avoid service interruptionPlease note that Mr*** may contact me directly at the number listed below if he wishes to further discuss the matterT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

August 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 6, 2017, regarding the above-referenced file number. T-Mobile regrets any inconvenience to Ms*** regarding her coverage. Please be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accounts. Investigation of this issue has confirmed that Ms*** is not an authorized user on the account which is associated with the mobile number she provided. The account holder of record may add Ms*** to the account by contacting T-Mobile Customer Care hours a day at 1-800-937-8997. Additionally, the account holder may have one of the authorized users on the account contact me at the number below to discuss this matter further. Please note that T-Mobile has verified the address provided by Ms***s complaint to your office and based on the coverage map, confirms that her address is in a good coverage area with no known issues. T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Martin G*** Executive Response

May 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 2, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulTherefore, we will make every effort to address Ms***’s concerns within this response
T-Mobile regrets any inconvenience Ms*** may have experienced in regards to the cancellation and billing of the above-referenced accountOn July 14, 2016, T-Mobile records confirm, Ms*** activated her accountRegrettably, on September 6, 2016, Ms*** cancelled her accountPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms*** was billed through September 14,
However, upon review of the account and Ms*** correspondence, T-Mobile has applied a credit in the amount of $to Ms***’s account which now reflects a zero balanceFurthermore, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this accountPlease note that it may take up to days for the credit report to be updatedT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T*** Executive Response

March 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 10, 2017, regarding the above-referenced account. In Ms***’s letter to your office, she indicates that she is not able to use service with her handset in or around her home. We regret any coverage issues Ms*** has experienced. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors and conditions that may interfere with actual service, quality, and availability. Sadly, T-Mobile records confirm that Ms*** canceled her account on February 5, 2017, when she ported her mobile numbers to another service provider. Ms***’s billing cycle ran from the 5th of one month to the 4th of the following month. Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle. Accordingly, Ms*** was billed through March 4, As a courtesy to Ms*** and in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $for the pro-rated charges incurred from February 5, 2017, through March 4, 2017, leaving Ms***’s account closed with a final balance of $Ms***’s account balance consists of past due charges from January 5, 2017, through February 4, 2017, which was due on February 25, In addition to the adjustment, as a courtesy, T-Mobile has also added a day collection hold to allow Ms*** an opportunity to make her paymentPlease note that T-Mobile provides a number of options for Ms*** to pay outstanding charges. Customers can make a payment via electronic check or credit card, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slip Again, we regret any inconveniences this has caused Ms*** and appreciate the opportunity to address her concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

May 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated April 26, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letterWe regret any concerns Ms*** has experienced regarding payment arrangements on her accountOur records confirm that on April 6, 2016, Ms*** contacted Customer Care and pursuant to her request, a payment arrangement was set up wherein she scheduled a future dated payment to be made on April 8, 2016, in the amount of $47.10, and a future dated payment to be made on April 15, 2016, in the amount of $Please note that payment arrangements which are set up with scheduled dates cannot be changed or deletedIt is important to note that we have no record to substantiate Ms***’s claim that she was offered payment arrangement modificationsAs such, it is T-Mobile’s position that the payment was withdrawn in accordance to the payment arrangements accepted on April 6, Nevertheless, in an effort to amicably resolve the matter, on May 6, 2016, T-Mobile applied a courtesy credit in the amount of $towards Ms***’s accountMs***’s account remains active with a balance of $which is due on May 22, T-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

September 29, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 19, 2017, regarding the above-referenced account. T-Mobile sincerely regrets any inconvenience Mr*** has experienced regarding his account. T-Mobile records confirm that Mr*** participated in T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of Samsung Galaxy SEdge handset on March 16, 2016, and the purchase of an LG Vhandset on February 22, 2017. T-Mobile records indicate Mr*** was required to remit down payments of $for the Samsung Galaxy SEdge handset and was not required to remit a down payment for the LG Vhandset. Mr*** agreed to monthly installments of $and $for the handset. T-Mobile has no record of Mr*** returning either handset and both handsets are being utilized on the account. In regards to Mr***’s account being suspended, T-Mobile records confirm that on September 5, 2017, Mr*** contacted our to T-Mobile’s Financial Care team, set up a payment arrangement for his account, and agreed to a future dated payment in the amount of $for his past due balance that was due on August 15, 2017, to be withdrawn on September 15, 2017. Please note that Mr***’s payment on the 15th failed to process and as a result his service was suspended for non-payment. It is T-Mobile’s position that the account was validly suspended. Nevertheless, in an effort to amicably resolve this matter, on September 20, 2017, as a gesture of goodwill T-Mobile restored Mr***’s account and suspended collection activity on his account through September 26, 2017. Furthermore, T-Mobile applied a credit in the amount of $bringing Mr***’s balance to $147.64. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC. Zachary S*Executive Response

Revdex.com:
Good afternoon, We can close itThanks

July 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 4, 2017, regarding the above-referenced accountPlease be advised that the T-Mobile account holder of record is *** *** and ***s *** has been designated as an authorized user
T-Mobile regrets that Mr*** has continued concerns regarding the processed refundAs stated in our letter to your office on July 4, 2017, T-Mobile processed and issued a refund in the amount of $plus applicable taxThis refund was issued by Citibank as a prepaid MasterCard, and Mr*** can expect to receive the refund within ten business days of issuanceAfter speaking with Mr***, T-Mobile advised to contact me directly at the number listed below, should he not receive the refund within the expected time frameT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ronnie A***
Executive Response

February 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 7, 2016, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Mr*** and he confirmed that his concerns have been resolved to his satisfactionT-Mobile regrets any concerns Mr*** encountered with his equipment replacementT-Mobile records reflect that Mr*** purchased an LG Ghandset on May 27, By purchasing T-Mobile equipment, Mr*** received a one-year Limited Warranty provided by the manufacturer of his deviceDuring the Limited Warranty period, Mr*** is eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange Program or a post-exchange by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records reflect that Mr*** participated in the Limited Warranty Exchange process on February 2, Unfortunately, at the time of the order, the LG Gwas on backorderAs such, Mr*** did not receive his replacement until February 9, Further records confirm that on February 5, 2016, we applied credits totaling $to Mr***’s account for the $Service Warranty Processing fee which was to be billed to his February 8, 2016, billing statement, and to reduce his monthly costs by $In an effort to resolve this matter, we have applied an additional $credit to Mr***’s account to provide him with a free month of serviceThis has reduced Mr***’s outstanding balance to zeroMr*** may verify his balance by dialing #225# or by visiting www.T-Mobile.comAs a further courtesy, pursuant to Mr***’s request, we have added the $JUMP! Bundle feature to his numbers ending in and 8075, so that he can participate in our JUMP programThe JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout, plus the benefit of traditheir current device financed through an Equipment Installment Plan (“EIP”) for a credit of the remaining EIP balance due, up to one-half of the original retail price of that deviceCustomers enrolled in JUMP! are provided with unlimited opportunities to upgrade the device they enrolled in JUMP!with no waiting periodMr*** may contact Customer Care at 800-937-for prices on our current selection of equipment and to process a JUMP upgrade once he is eligibleBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and I am truly grateful for the help that was provided to me by T-mobileI wish things didn't come to this point, but the kindness and help from the company shows that they are fair and honest and true to their wordI would like to close this, and I hope it is marked as a positive outcome

July 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No*** T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 21, 2017, regarding the above-referenced accountT-Mobile is pleased to report that we resolved Ms***’s concerns to her satisfaction
T-Mobile regrets any inconvenience that Ms*** may have experienced in regards to her Samsung Galaxy ShandsetT-Mobile records reflect that on April 13, 2017, Ms*** purchased a Samsung Galaxy ShandsetBy purchasing T-Mobile equipment, Ms*** receives a one-year Limited Warranty provided by the manufacturer of her deviceDuring the Limited Warranty period, Ms*** is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage
On June 19, 2017, Ms*** took advantage of the Handset Exchange Program and a replacement device was sent to herPlease note that prior to sending out an exchange, T-Mobile requires extensive troubleshooting to ensure a replacement device is the right resolutionOften prior to an exchange a master reset is performed as part of the standard troubleshootingWe regret any inconvenience this may have caused Ms***
On June 20, 2017, Ms*** contacted T-Mobile again regarding her concerns with delayed messagesAt that time, a ticket was filed with our engineering team to look into the matter furtherUpon review of Ms***’s concerns our engineering team determined all the recent text messages for Ms*** have been successful and there were no delays in deliveryAll the performance stats for the serving cell site are and analysis shows good coverage at Ms***’s location
On June 27, 2017, T-Mobile contacted Ms*** in regards to her concerns in her correspondence to your officeAlthough T-Mobile found no issues with the network or Ms***’s device, as a courtesy an order was placed for a Samsung Galaxy SPlus device at no costT-Mobile has advised Ms*** to return her non-working handset directly to my attention within 30-days of the date of this letter at:
Executive Response
Attention: Lauren L*** Menaul BlvdNE
Albuquerque, NM
T-Mobile recommends that Ms*** return the handset via a traceable carrier and request a tracking number when shippingMs*** has been advised should she not return the Samsung Galaxy Shandset she would be responsible for the cost of both devices
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Lauren L*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

July 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated July 1, 2016, regarding the above-referenced accountWe are pleased to report that upon speaking with Ms***, she confirmed that T-Mobile had resolved this matter to her satisfactionT-Mobile regrets any inconvenience Ms*** may have experienced with the recent cancellation of her accountOur records confirm that Ms*** canceled her account on May 10, 2016, when she ported her mobile numbers to another service providerMs***’s billing cycle ran from the 8th of one month to the 7th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms*** was billed through June 7, It is important to note that Ms*** account was billed in arrears and as such, the payment made of $made on June 2, 2016, was applied to services used through May 7, The final billing statement dated June 7, 2016, consisted of $in monthly access charges for the billing periods of May 8, 2016, to June 7, 2016, the final accelerated Equipment Installment Plan charges of $110.00, and applicable taxes and fees totaling $As mentioned in Ms***’s letter to your office, the account currently reflects a zero balance as payment totaling $have been made toward the accountHowever, as a courtesy to Ms*** and in an effort to amicably resolve this matter, T-Mobile has agreed to provide a refund in the amount of $for the pro-rated charges incurred after cancellationPlease allow seven to ten business days for deliveryT-Mobile regrets any inconvenienceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAlberto V*** Executive Response

July 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: ** *** *** *** Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 6, 2017, regarding the above-referenced accountT-Mobile records indicate the account holder of record is ** *** *** LLC, and that they have designated *** *** as an authorized user of the accountPlease note that we have made attempt to contact Mr*** but regretfully our attempts have been unsuccessful
T-Mobile regrets that Mr*** has continued concern regarding the matterAs shared in our previous correspondence, we feel Mr*** was adequately informed of the charges for his international roaming and consider the charges to be validAdditionally, a review of the account shows that he had international roaming charges each month of this year totaling $Of this amount, T-Mobile has issued courtesy credits totaling $It should be noted that courtesy credits were given to Mr*** for international roaming in as wellPer our Terms and Conditions agreed upon at activation, the billing dispute period is sixty daysT-Mobile records do not reflect that Mr*** notified us that he did not receive his billing statementsFurthermore, in addition the text notifications that were sent notifying Mr*** of the charges, our records reflect that each time that he contacted us requesting credits over the months he had international roaming charges, we educated him on international roaming rates and he elected to continue utilizing the serviceAs such, our position remains unchanged and we would respectfully decline Mr***’s request for additional credit to the account for valid charges
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contacts with us regarding the matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T*** Executive Response

May 24,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 19, 2017, regarding the above-referenced account
T-Mobile regrets any concerns that Mr*** may have experienced regarding our previous response to your officeWe apologize if Mr*** did not receive a timely response from our Executive Response TeamPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact and appreciates the opportunity to resolve Mr***’s concern
Please note T-Mobile was able to speak to Mr*** on May 16, 2017, at which time he agreed to return his Samsung Galaxy S Edge to our Executive officeIt was agreed that the EIP for the Samsung Galaxy S Edge would be removed upon receipt of the deviceMr*** can return his Samsung Galaxy SEdge to T-Mobile’s Executive Response Office within 14-days of this letter to:
T-Mobile Executive Response
Attention: Christopher L***
Menaul BlvdNE
Albuquerque, NM
Please note that Mr*** also purchased a Samsung Galaxy SPlus via T-Mobile’s EIP option (order number ***) in which T-Mobile agreed to credit any payments he has made toward the Samsung Galaxy SEdge would be applied toward the EIP balance of the Samsung Galaxy SPlusOnce the credits have been issued the EIP balance for the Samsung Galaxy SPlus will be updated to $and will be billed in 24-months installments
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris L***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However I do want to make it clear this was suppose to have been a prepaid account at the time it was set up and due to an error on the part of the store was not done correctly - therefore I should never have been billed for services not received and the final bill should have been prorated I am grateful however for this resolution with T Mobile and want it also to be noted I never had an problems with the service I received during the time I was a customer - I only left T Mobile due to the reception I was getting due to the area I live in and not due to any problems from T Mobile Again I am happy with this resolution and would recommend T Mobile to my friends who live in a better area for the service Thank you.Sincerely, *** ***