T-Mobile Usa Inc

September 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 14, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved the matter to Mr***’s satisfaction
T-Mobile regrets to hear of Mr***’s concerns regarding the accountPlease be advised JUMP! On Demand (“JOD”) customers are responsible for and agree to at the time of lease signing, a total of 18-lease paymentsHowever, they have the option to cancel their lease and return their handset at any time during the lease termIf they choose to end their lease before the 18-month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that timeIf the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next monthly billing statement
T-Mobile records reflect that on January 28, 2017, Mr*** initiated a JOD with the lease of a Samsung Note handset and on February 26, 2017, with the purchase of an Apple iPhone 6S Plus handsetAs the month period ended on the Samsung Note handset and the handset was not returned, Mr***’s billing statement dated August 18, reflected a purchase option price for
However, in an effort to amicably resolve the matter, on September 15, 2017, T-Mobile credited the purchase option price of $for the Samsung Note handset to the accountAdditionally, we closed and credited the JOD associated with the Apple iPhone 6S Plus handsetFurthermore, we credited all payments made to date on the Apple iPhone 6S Plus handset totaling $Please note that we have cancelled the account at Mr***’s request leaving a final credit balance of $A refund has been issued to Mr*** for this amount that he should receive within fourteen daysWe regret any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T***
Executive Response

February 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 28, 2016, regarding the above-referenced accountT-Mobile is delighted that Ms*** chose T-Mobile as her wireless service provider and we welcome her to the UnCarrier familyWe regret hearing of Ms*** concerns with our Carrier Freedom promotion and the status of her submissionAs Ms*** is aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-MobileT-Mobile records confirm that Ms*** activated her T-Mobile account on November 9, 2014, with mobile number ending in ***There are several requirements that must be met in order to be eligible for the reimbursementTo be eligible for this offer, consumers must activate a Simple Choice postpaid rate plan, and at the time of activation, they must potheir current mobile number, traa device that is identifiable as being on installment with their previous provider and is in good working condition, and purchase a new T-Mobile device at either full cost or on T-Mobile’s Equipment Installment Plan (“EIP”)In review of the account, records confirm that Ms*** activation met the eligibility requirements for our Contract Freedom promotionAs this is a reimbursement offer, T-Mobile recommends that customers make arrangements to pay any early termination fees billed by their prior carrier in order to avoid collection activityIn order to qualify for the reimbursement of early termination fees, customers must submit a reimbursement form along with a copy of the final billing statement from their prior carrier to T-Mobile at www.switch2t-mobile.com within two (2) months of activationIt is important to note that T-Mobile has no record of Ms*** submitting the required documents to initiate the reimbursement processDespite the deadline for submission having passed, in an effort to amicably resolve this matter, T-Mobile is offering to match the total value of the original offerWe ask that Ms*** send an unaltered copy of her final billing statement reflecting the early termination fee incurred with her previous carrier to my attention at email address [email protected] no later than February 29, Upon receipt, T-Mobile will issue a credit to the account for the early termination fee incurred, up to $per lineWe regret any inconvenience Ms*** and hope that she accepts our offer as resolution to this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCMaggie R*** Executive Response

June 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated June 13, 2016, regarding the above-referenced accountT-Mobile is sorry to hear of any concerns Ms*** has experienced regarding the security of her personal informationIn cases where the account holder of record claims they did not activate the account, T-Mobile requires that party complete a Collection Dispute FormPlease be advised that, on June 16, 2016, T-Mobile sent a Fraud Affidavit form to Ms*** to complete and return with a photocopy of her driver’s license or other government-issued photo identification and a police report naming the responsible partyThis may be sent to my attention at the address listed below or faxed to 505-998-Upon receipt, T-Mobile will review this matter further and apprise Ms*** of our findingsWe regret any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***she's not telling the truthShe also does not have a clue what she is talking boutI want this escalated to someone besides Dkana J***I will not stop until I get the respect I deserve and some sort of compensation after years of billing errorsSend this to Ledger maybe he can do something unless he lies to

January 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
T-Mobile Account Holder: * *** * *** ***
Your File No***
T-Mobile
Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated January 4, 2017, from Ms*** *** regarding the above-referenced accountT-Mobile would like to offer our sincere condolences to Ms*** *** for her loss
Please be advised that T-Mobile records indicate the account holder of record is * *** * *** ***and that they have designated Ms*** *** as an authorized user of the accountT-Mobile is pleased to report that we have resolved this matter to Ms*** ***’ satisfaction
In Ms*** ***’ letter to your office, she indicates that she is not able to use service with her handsets in or around her home and while traveling abroadWe regret any coverage issues Ms*** *** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availabilityIt is also important to note that customers are responsible for international call usage charges placed from the United States to international numbers
Ms*** ***’ also expressed concerns regarding the T-Mobile’s logo appearing on her handsets when she powers them onIt is important to note that T-Mobile is the service provider and does not manufacture the handsets; as such T-Mobile has no way of removing programing placed on the handsets by the manufacturer
T-Mobile records confirm that Ms*** ***’ contacted our Customer Care department on October 3, to request cancelation of her accountOn October 4, 2016, Ms*** ***’ mobile number ending in *** was in fact canceled when she ported this number to another providerMs*** ***’ mobile number ending in *** was not ported to another provider; as such it remained active until December 1, 2016, when it was systematically canceled for non-paymentMs*** *** continued to be billed for mobile number ending in *** through the date of cancelation
In an effort to amicably resolve this matter T-Mobile has removed Ms*** ***’ account balance of $196.97, leaving a revised zero balanceT-Mobile has also removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Ms*** ***’ credit report to reflect the change
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
James H***
Executive Response

January 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 24, 2015, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Ms***’s satisfactionT-Mobile regrets any concerns that Ms*** has experienced regarding her final billing statementOur records confirm that Ms***’s final account balance was in the amount of $This balance represented her final service charges through cancellation, in the amount of $143.79, an out-of-warranty fee for the return of a damaged handset in the amount of $244.74, and a non-return fee for a Signal Booster, in the amount of $T-Mobile records reflect that Ms*** purchased an Apple iPhone handset on August 10, By purchasing T-Mobile equipment, Ms*** received a one-year Limited Warranty provided by the manufacturer of her device, which can be extended with a subscription to our Premium Handset Protection (“PHP”) feature, as was the case with Ms***’s warrantyDuring the Limited Warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageIf the Limited Warranty period has expired or upon return of the non-working handset, T-Mobile determines that the handset is out-of-warranty, an exchange/repair fee, plus tax, will be charged to the accountWith regard to Ms***’s handset, upon receipt, we examined it and it was found to have sustained both physical and liquid damage, which is not covered under the warrantyAlthough we troubleshoot the handsets prior to performing a handset exchange pursuant to the above policy, this is not the final examUpon receipt of the non-working handset, we have trained technicians who dismantle and examine the handsetsA warning of the possibility of an out-of-warranty fee was read to and agreed to by Ms*** at the time of the exchangeThis information is also in the users’ manual and in the material that accompanies the replacement handsetBased on the above information it is T-Mobile’s position that the out-of-warranty fee was validly assessedWith regard to Ms***’s Signal Booster, our records indicate that on May 8, 2013, T-Mobile shipped a Signal Booster to Ms*** pursuant to her request, due to ongoing signal concerns in our homeThe T-Mobile Signal Boosters are a group of unique and simple solutions that that improve a customer's in-home coverage, enabling them to make better voice and data connections while in their homePlease note that the Signal Boosters are T-Mobile owned devicesThey are provided to our customers with a $deposit paid at the time of issuanceHowever, if not returned upon cancelation of service, there is a $non-return fee that is assessed to the accountOur records indicate that the Signal Booster was delivered to Ms*** on May 18, Upon speaking with Ms***, she advised that she was not in receipt of the Signal Booster device, and had thought that the order was cancelledPlease note that T-Mobile has no records to indicate that the order was cancelled, in-fact our records indicate that shipment and delivery of the Signal Booster to Ms*** was successfulIn addition, Ms*** advised that she believed that any damage to the device must have occurred during transitPlease note that pursuant to T-Mobile policy, Ms*** would need to discuss her shipment delivery and handling concerns directly with UPS, as we are not responsible for the return or equipment to T-Mobile and both the non-return fee and out-of-warranty fee were validly assessedNonetheless, as a gesture of goodwill to our longtime customer Ms***, T-Mobile has issued credit to the account for both fees, in the amount of $645.42, bringing the account to a revised balance of $143.79, which remains valid and owed and is due by January 13, Ms*** accepted this credit as resolution in full to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCKayla J*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

March 24,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your c***pondence dated March 11, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has made several attempts to contact Mr***, which have proven unsuccessful therefore we will make every effort to address his concerns within this letter
T-Mobile regrets any concern to Mr*** in regards to his new line of activationT-Mobile records confirm that on March 1, 2017, Mr*** added as an additional line of service to his subscribed family plan, T-Mobile ONEPlease note that Mr*** activated this new line of service during T-Mobile’s Un-carrier This One is on Us promotion which offers a new line of service free after monthly recurring credit
At the time of activation Mr*** purchased a new SIM card starter kit for the line in order to activate his already owned device and upgraded his shipping to overnight shipping to use the mobile service as soon as possibleRegrettably, due to a delivery issue the item was not delivered in a timely manner and, as of the date of this letter, T-Mobile has not been able to confirm if Mr*** has received his SIM card starter kit
T-Mobile is always working to improve its coverage, and we regret any service issues that Mr*** may have experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availabilityIt is important that if customers experience any difficulties with the service, that they provide Customer Care details of the problem, including the date and time and the area(s) in which it occurred, including the major cross streetsPlease note that this information is critical to our ability to evaluate and troubleshoot service and coverage issuesOnce aware of the situation, T-Mobile can attempt to resolve the issue through network or equipment adjustmentsMr*** may contact Customer Care at 1-800-937-or myself at the number below to report his service concern
In an effort to amicably resolve this matter, on March 23, 2017, T-Mobile ordered a new SIM card starter kit with expedited shipping and mailed it to Mr***’s address listed in his letter to your officeT-Mobile also applied a credit of $to his account to refund him for the SIM card starter kit and for any inconvenience leaving a balance due of $by March 28, Please note that the new line of service does not have any monthly recurring charges as it is being credited monthly as part of the Un-carrier This One is on Us offerT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Oscar T***
Executive Response

June 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 18, regarding the above-referenced accountT-Mobile regrets any difficulties Mr*** experienced when he processed a Change of Responsibility for the line ending in ***T-Mobile records indicate that on August 7, 2015, Mr*** took advantage of our JUMP! On Demand program for an Apple iPhone Plus 64GB for the line ending in ***Please be advised that JUMP! On Demand is a new way for customers to upgrade to the hottest devices whenever they wantJUMP! On Demand is a lease option in which participating customers may be eligible for the lowest out of pocket price as well as the lowest monthly costPlus the monthly payment includes both the cost of a new smartphone and the freedom to swap it for a new one anytimeJUMP! On Demand customers are responsible for and agree to at the time of lease signing, a total of lease paymentsHowever, they have the option to cancel their lease and return their handset at any time during the lease termIf they choose to end their lease before the month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that timeIf the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month’s billing statementIn addition if a customer has an open JUMP! On Demand and the account is canceled, any remaining unpaid lease balance and purchase option price and applicable taxes on the canceled account is accelerated and becomes due with the final billing statementT-Mobile confirms that the line ending in *** was moved from Mr***’s account via a Change of Responsibility which is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or businessIt is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the number(s) and, if applicable, the equipment moved to the new accountIt is important to note that lease balances of the JUMP! On Demand program cannot be transferred between accountsMr*** would remain responsible for the monthly cost of JUMP! On Demand lease for the Apple iPhone 6s Plus 64GBT-Mobile was contacted by Mr*** on June 28, via voicemail and confirmed that his concerns have been resolved previously by Customer Care by closing the JUMP! On Demand balance for the Apple iPhone Plus 64GB device associated with the line ending in ***As the date of this letter Mr*** account reflects a credit balance of $T-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAmor M*** Executive Response

September 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** ** *** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 30, 2017, regarding your above referenced file number. T-Mobile is pleased to report that we resolved this matter to Mr*** satisfactionT-Mobile regrets that there was an unauthorized credit inquiry that appeared on Mr*** credit report from T-Mobile. T-Mobile checked our records and we were unable to locate an account that is associated to Mr***. Since an account was not associated with the credit inquiry, normally we would advise a consumer to dispute the inquiry directly with the credit bureau. However, in an effort to assist Mr***, he may email a copy of a police report to my attention to ***@T-Mobile.com, upon receipt of the police report, T-Mobile will contact Transunion and request that they delete the credit inquiry from August 18, 2017. Please note that it may take the credit bureau up to 90-days to update their records from the date they receive our request T-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

August 14,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 7, 2017, regarding the above-referenced accountT-Mobile is pleased to report that Mr***’s concerns have been addressed and resolved to his satisfaction
T-Mobile regrets any concern Mr*** may have encountered regarding his accountT-Mobile records confirm that on March 25, 2017, Mr*** cancelled his account when he ported his mobile numbers to another service providerSubsequently, T-Mobile provided Mr*** with his final billing statement dated April 15, 2017, reflecting a balance of $1,due on May 7, Please be advised that this balance consisted of a past due balance and accelerated final Equipment Installment Plan (“EIP”) charges
Please be advised that on August 9, 2017, T-Mobile provided Mr*** with a copy of his final billing statement via email, per his request
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V*** Executive Response

March 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 17, 2016, regarding the above-referenced accountWe are pleased to report that this matter has been resolved to Mr*** satisfactionT-Mobile regrets any concerns Mr*** experienced with respect to his monthly bill and T-Mobile serviceOn January 1, 2016, our records indicate that Mr*** qualified for and took advantage of our Jump! On Demand lease offering for an Apple iPhone 6s Plus handsetMr*** was required to make a down payment of $on the total purchase price of the handset and in addition, he agreed to a series of monthly installments in the amount of $and the purchase option price of $if the device is not returned to T-Mobile after the month lease agreementMr*** opted for our $North America unlimited talk and text rate plan, $per month unlimited data plan with 14GB of mobile hotspot, and $per month Assurant Premium Handset ProtectionMr*** total monthly bill was estimated to be $plus taxes and feesOn March 3, 2016, T-Mobile spoke with Mr*** and explained the above-mentioned informationAs a gesture of goodwill, T-Mobile adjusted the amount of $for the bill with the due date of February 23, T-Mobile offered Mr*** the option to complete payment of his accelerated Apple iPhone 6s Plus charges by September 23, 2016, in order to stop his T-Mobile account from being referred to an outside collection agencyMr*** respectfully declined this offerAdditionally, T-Mobile offered for Mr*** to return his Apple iPhone 6s Plus back to us in order to receive full adjustment for the accelerated billed chargesMr*** respectfully declined this offer alsoMr*** billing statement that was due March 23, 2016, totaled $for accelerated Apple iPhone 6s Plus lease balance of $and the purchase option price of $On March 24, 2016, Mr*** remitted a payment of $towards his final balance reducing it to $$is the current balanced due on Mr*** T-Mobile accountOn March 24, 2016, T-Mobile spoke with Mr*** and advised him he will have until October 24, 2017, to pay the complete remaining balance in order to prevent his account from being referred to an Outside Collection AgencyBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

July 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated July 23, 2016, regarding the above-referenced accountT-Mobile records reflect that *** *** purchased an iPhone Gold 16GB on September 26, By purchasing the iPhone 16GB Gold, Ms*** received a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, Ms*** is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageIf the Limited Warranty period has expired or upon return of the non-working handset T-Mobile determines that the handset is out-of-warranty, an exchange/repair fee, plus tax, will be charged to the accountWith regard to Ms***’s handset, upon receipt we examined it and it was found to have sustained physical damage, which is not covered under the warrantyAlthough we troubleshoot the handsets prior to performing a handset exchange pursuant to the above policy, this is not the final examUpon receipt of the non-working handset, we have trained technicians who dismantle and examine the handsetsA warning of the possibility of an out-of-warranty fee was read to and agreed to by Ms*** at the time of the exchangeThis information is also in the users’ manual and in the material that accompanies the replacement handsetBased on the above information it is T-Mobile’s position that the out-of-warranty fee of $was validly assessed to her accountAs Ms*** states in her correspondence, on July 21, 2016, she contacted Customer Care and as a courtesy we applied a $credit toward the above out-of-warranty feeIn an effort to amicably resolve this issue we have applied an additional credit of $to Ms***’s account for the remainder of the out-of-warranty feeThis credit has reduced Ms***’s account balance to $and she may verify this by visiting www.T-Mobile.comBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

Complaint: ***
I am rejecting this response because: I did not activate a line of serviceWhere did I sign indicating that I accepted a lineWhat is the phone number associated with the line I activatedI just want the truth on recordHe asked for my social security, I gave it to him, another customer walked in, and I was ignoredI ended up leaving only to get a bill for $200.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

April 6,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 3, regarding the above-referenced accountWe are pleased to inform you that T-Mobile has contacted Ms*** and addressed her concerns to her satisfaction
We regret any inconvenience to Ms*** regarding our handset promotions and we appreciate the opportunity to address her concernsFrom November 24, 2016, through November 27, 2016, T-Mobile had an amazing promotion for new and existing customers, such as Ms***, who trada qualifying fully owned Apple, Samsung, or LG phone from any carrierWith that trade-in, and subscription to our T-Mobile ONE or Simple Choice Unlimited rate plan, Ms*** was eligible to receive the iPhone 7, iPhone Plus, iPhone 6s, or iPhone 6s Plus at no cost or at a discount after monthly bill credits for the amount of the Equipment Installment Plan (EIP) installmentPlease note that these requirements must be met throughout the term of the EIP
T-Mobile records indicate on November 24, Ms*** took advantage of our EIP program and purchased an Apple iPhone Plus Jett Black 128GB device priced at $Ms*** was required to pay $down payment and agreed to pay monthly installments of $eachAt the same time, Ms*** traded in an Apple iPhone 6s Plus device in order to take advantage of the handset promotionAlso, Ms*** purchased an Apple iPhone Rose Gold 32GB device priced at $Ms*** was not required to pay a down payment agreed to monthly installments of $each and traded in an iPhone 5s 16GB device to participate in the handset promotion
Please note, under the before mentioned handset promotion stipulations, when a customer traded in an Apple iPhone 6s and purchased an Apple iPhone Plus, the final cost of the new device would be $after traand monthly creditsFurthermore, when a customer traded in an Apple iPhone 5s and purchased an Apple iPhone the final cost would be $after trade- in credit and monthly creditsRegrettably, due to an inadvertent error Ms***’s new devices were not enrolled in the promotion as anticipated
Nonetheless, in an effort to amicably resolve Ms***’s concerns, on April 5, T-Mobile applied the credits of $for the Apple iPhone Plus device and $for the Apple iPhone device to compensate for the promised credits under the promotionMs*** accepted the credits as resolution to her concerns and her account remains active with a revised credit balance of $1,
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Sal O*** Executive Response

May 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 8, 2017, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Mr***’s satisfaction
T-Mobile regrets any inconvenience Mr*** has experienced regarding his accountT-Mobile records reflect that Mr*** purchased an Alcatel Idol 4S on February 24, By purchasing T-Mobile equipment, Mr*** receives a one-year Limited Warranty provided by the manufacturer of his deviceDuring the Limited Warranty period, Mr*** is eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage
Furthermore, if the equipment was not acceptable, it could have been returned to the original point of sale within days from date of purchase for a refund or exchange and, if requested, cancelation of the service and any applicable Equipment Installment Plan (“EIP”) entered into at the time of the original purchase
In an effort to amicably resolve this matter for Mr*** on May 15, 2017, T-Mobile agreed to exchange his Alcatel Idol 4S for an Apple iPhone SE deviceWe ask that Mr*** return his Alcatel Idol 4S to my attention in like-new conditionThe handset can be mailed to me at the following address:
T-Mobile USA, Inc
Attn: Zachary S*** c/o Executive Response
Menaul Blvd NE
Albuquerque, NM
T-Mobile recommends Mr*** request a tracking number when shipping as T-Mobile is not responsible for equipment being returned back to T-MobileWe ask that Mr*** please include the handset, battery, charger, and his account information within the box to insure proper credit is appliedIf the handset has sustained either physical or liquid damage that would void the Limited Warranty the handset will be returned to Mr*** and charge for the Alcatel Idol 4S and Apple iPhone SE will be considered validIt is important to note, Mr*** must have the equipment post marked for return no later than June 15, 2017, in order to take advantage of this offerUpon speaking with Mr*** he accepted this as full resolution to his concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

August 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 12, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is Mr*** ***, and that he has designated Ms*** *** as an authorized user of the accountT-Mobile regrets any inconvenience to Ms*** regarding our devices pricing and availabilityRegrettably, T-Mobile did not have supporting information regarding handsets pricing and availability when speaking to our retail locationPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms*** recent contact with our retail locationFurthermore, T-Mobile also regrets if our Executive Office failed to reach out to Ms*** in a timely mannerPlease note all of Ms*** feedback regarding her experience has been forwarded to the appropriate channels for implementationNonetheless, in an effort to amicably resolve Ms*** concerns, on August 16, 2016, T-Mobile provided her with a Samsung Galaxy S Gold 64GB device at no costMs*** accepted the device at no cost as resolution to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCSal O*** Executive Response

June 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 11, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Mr*** experiencedT-Mobile records confirm that on October 20, 2015, Mr*** leased a Samsung Galaxy Note 32GB device utilizing our JUMP! On Demand (“JOD”) program for mobile number ending in *** on his above referenced accountMr*** then agreed to pay 18-monthly lease payments of $including tax, as well as, a final Purchase Option Price (“POP”) should he elect to keep the handsetShould Mr*** wish to keep the handset, the POP is assessed on the billing statement following the completion of the monthly lease payments or the POP can be split into nine monthly installments utilizing T-Mobile’s Purchase Option Installment Plan (“POIP”) option
A review of Mr***’s account confirms that on May 19, 2017, the POP was injected on the bill in the amount of $plus the remaining applicable taxesOn April 22, 2017, Mr*** attempted to pay off the remaining balance on the Samsung Galaxy Note device to lower his monthly billing statementDue to an administrative error, Mr*** was not advised of the POP, and was under the assumption that the device was paid off in full
Unfortunately, Mr*** was billed for the POP on May 19, 2017, causing the bill to be larger than expectedNevertheless, in an effort to resolve Mr***’s concerns, on June 20, 2017, T-Mobile advised that the POP charges were credited in the total amount of $leaving a credit balance on the account of $that will be applied to his next month’s billing statement
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our customer careT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Andrew S*** Executive Response