T-Mobile Usa Inc

April 12,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 5, 2017, regarding the above-referenced account
T-Mobile regrets Ms*** was not satisfied with our previous response to your officePlease be advised T-Mobile reviewed this matter further and confirms the account was not created as a result of a T-Mobile error
As outlined in our previous correspondence to your office, our Fraud Management determined the account was not activated using Ms***’s social security number and no equipment was purchased at the time of activationOur Fraud Management team reviewed this matter on January 31, and February 28,
Upon speaking with Ms*** on April 12, 2017, we confirmed T-Mobile notified the collection agency we are no longer trying to collect on the accountDue to an administrative error, T-Mobile did not send Ms*** the written correspondence advising of this notification as requestedThe written correspondence has been sent on April 12, to the address on file and will be received within seven to ten business daysT-Mobile regrets any inconvenience to Ms*** on this matter
T-Mobile asked that Ms*** provide her correct social security number so we can confirm accuracy of the cancelled accountRegrettably, Ms*** declined this requestWhen speaking with Ms*** on April 12, 2017, she asked that T-Mobile provide the social security number on the accountPlease be advised under federal law, Ms***, as a customer, has a right, and we have a duty, to protect the confidentiality of Personal Identifiable Information or “PII”Consistent with this duty, T-Mobile protects PII information associated with customers' accounts including bank information, birth dates, Driver License numbers, and Social Security numbers, and we only disclose it as required or to comply with applicable laws and regulations
T-Mobile again regrets the delay on the cancellation of this account and removal of chargesT-Mobile confirmed that our offer of a credit in the amount of $on Ms***’s active account as compensation for this matter is available and we ask that she contact me at the number below within days should she wish to accept this offerAgain, T-Mobile respectfully declines Ms***’s request for further compensation on this matter and we regret any inconvenience to Ms***
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G***
Executive Response

May 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated May 15, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced with his handsetOur records confirm that on September 22, 2015, Mr*** utilized our Equipment Installment Plan (“EIP”) program with the purchase of an Apple iPhone 6S handsetMr*** was not required to remit a down payment, and agreed to monthly instalments for the remaining balance, in the amount of $Mr*** utilized our EIP program once again on October 3, 2015, with the purchase of a second Apple iPhone 6SMr*** was not required to remit a down payment, and agreed to monthly installments in the amount of $By purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damagePlease note that T-Mobile offers handset protection at an additional monthly cost, which allows a handset to be replaced via our third party partner, Assurant, Inc., after a pre-determined deductibleOur records confirm that Mr*** line of service ending in *** was subscribed to handset protection at $monthly until May 15, 2016, when it was removed at his requestMr*** line of service ending in *** has not been subscribed to handset protection since activationT-Mobile records confirm that on May 15, 2016, Mr*** contacted Customer Care and reported that his Apple iPhone 6S handset in use on the line of service ending in *** was damagedPlease note that as Mr*** was subscribed to handset protection, Mr*** was eligible to replace the handset via Assurant, Inc., after remitting a payment for the deductibleHowever, our records confirm that on May 15, 2016, Mr*** removed the handset protection from the line of service ending in 6382, and utilized our EIP program to purchase an Apple iPhone 6S handsetMr*** was not required to remit a down payment, and agreed to monthly installments in the amount of $However, in an effort to amicably resolve Mr*** concerns, on May 19, 2016, T-Mobile closed the EIP for the handset Mr*** purchased on May 15, The EIP for the Apple iPhone 6S handset purchased on September 22, 2015, was update to reflect the new deviceMr*** will remain responsible for the EIP that began on September 22, 2015, as well as the EIP that began on October 3, 2015, as well as his regular monthly access feesT-Mobile regrets any inconvenience Mr*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCChris P*** Executive Response

September 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 11, 2015, from *** *** regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated Ms*** as an authorized user of the accountT-Mobile regrets any concerns Ms*** experienced in regards to her number portT-Mobile records indicate that on September 5, 2015, Ms*** activated an individual line of serviceDuring the activation, T-Mobile requested to port the mobile number ending in *** from another service providerThe port request was completed the same day; however, due to a release issue the number was unable to receive calls from other Verizon customersOn September 7, 2015, T-Mobile processed a rebroadcast on the mobile number ending in *** and advised Ms*** it could take up to hours to completeUnfortunately, the rebroadcast was unsuccessful, therefore, on September 11, 2015, and additional rebroadcasting attempt was madeOn September 14, 2015, the rebroadcast attempt was successful and the line began receiving calls from all other carrier’sT-Mobile records confirm that on September 5, 2015, a charge of $was applied to Ms***’ account for a deposit required upon activationA payment of $was received bringing the account to a zero balanceAdditionally, Ms*** received a device tracredit of $to the account, increasing the account to a credit balance of $During the port request, the mobile number was changed; therefore, the account was charged an additional deposit of $which is automatically credited by the systemDue to the port in error, T-Mobile’s system did not recognize the mobile number change had been completed; therefore, the credit was not automatically applied and remained on Ms***’ accountOn September 9, 2015, Ms***’ account was charged $for the billing cycle from September 7, through October 6, 2015, increasing the account balance to $On September 10, 2015, T-Mobile applied a credit of $for the additional deposit that was charged, reducing the account balance to $Additionally, T- Mobile applied a courtesy credit of $to Ms***’ account, reducing the balance owed to $On September 14, 2015, in an effort to amicably resolve the matter, T-Mobile applied a courtesy credit of $92.57, for Ms***’ first month of service, reducing the account to a zero balanceT-Mobile regrets any inconvenience this may have caused Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCDiana J*** Executive Response

Complaint: ***
I will be satisfied when the rebate is received and the card can be used by my daughter. Until then I would like this complaint to remain open. A number of Ms J*** statements were in error however the important thing is receiving the rebate amount. I would only suggest sales staff do a much better job of explaining so many of the conditions during the time a sale is made.
Sincerely,
*** ***

February 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated January 28, 2016, regarding the above-referenced accountT-Mobile regrets any concerns to Mr*** regarding his 4G monthly prepaid accountT-Mobile records confirm that on August 13, 2013, Mr*** activated his T-Mobile account with his mobile number ending in ***Mr*** was subscribed to our $Monthly Unlimited Data with 4G speeds up to 5GB rate plan and International TextOur records further indicate that on September 10, 2015, Mr*** refilled his account in the amount of $T-Mobile also applied a courtesy credit of $toward Mr***’s accountOn January 27, 2016, Mr*** contacted T-Mobile to advise us that he has been unable to use his service due to handset concernsPlease be advised that per the Terms and Conditions of service that were agreed upon at the time of activation, “Pre paid Service is non-refundable except if service is unused, and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.” On January 27, 2016, T-Mobile applied a courtesy credit of $to Mr***’s accountHowever, our records indicate that there is usage from January 1, through January 30, on Mr***’s mobile number ending in *** and therefore; Mr*** was not provided with a refund back to his financial institutionAs of February 8, 2016, Mr***’s account reflects a balance of $and is currently on a $Simple Prepaid, which requires a $refill amountIn an effort to amicably resolve this matter, on February 9, 2016, T-Mobile canceled Mr***’s mobile number ending in ***, since he stated in his correspondence, it should have been canceledIn addition, on February 9, 2016, T-Mobile mailed a prepaid refund card in the amount of $to Mr***The refund was sent to the address listed on the correspondence to your officeT-Mobile regrets any inconvenience to Mr***’s regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLeah T*** Executive Response

May 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated April 28, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced regarding a scratch on her Samsung Galaxy SPlus devicesIt is important to note, T-Mobile confirms, on April 16, 2017, Ms*** purchased her first Samsung Galaxy SPlus device on our Equipment Installment Plan (“EIP”)Please note the International Mobile Equipment Identifier (“IMEI”) associated with this purchase is ***
T-Mobile responded to your office with your file number *** in regards to Ms***’s concerns regarding a restocking feeMs*** indicated in her correspondence that on April 21, 2017, she purchased a Samsung Galaxy SPlus device on EIP in a retail location and she noticed a scratch on the device when returning homeOn April 22, 2017, Ms*** returned the Samsung Galaxy SPlus device to the retail location and the EIP was ended
T-Mobile records indicate on April 22, 2017, Ms*** purchased a Samsung Galaxy SPlus device on our Equipment Installment Plan (“EIP”)The IMEI associated with this purchase is ***As Ms*** indicated in her correspondence to your office, there was a very small scratch on the device
On April 25, 2017, Ms*** purchased a Samsung Galaxy SPlus device on EIP due to the above outlined device having a scratchThe IMEI associated with this purchase is ***As Ms*** indicated in her correspondence to your office, there was a slight scuff on the back panel of the device
Upon speaking with Ms*** on May 4, 2017, T-Mobile recommended she purchase a device in a retail location and process the setup of the new device herself rather than a T-Mobile retail representative assisting her with the device startupOn May 8, 2017, Ms*** purchased a third Samsung Galaxy SPlus device on EIP in a retail locationThat same day, Ms*** contacted me via email correspondence to indicate the new device has a scratch on itShe also indicated her concerns for the down payments she paid for the returned Samsung Galaxy SPlus device IMEI’s *** and ***
T-Mobile confirmed the Samsung Galaxy SPlus device IMEI *** has been received at our return centerT-Mobile ended the associated EIP and issued a refund in the amount of $for the down payment and taxes Ms*** paid upon purchaseMs*** indicated she also returned the handset with IMEI ***T-Mobile records do not indicate this IMEI has been processed through our return centerHowever, we will continue to work with Ms*** regarding this matterT-Mobile recommends Ms*** speak with Samsung regarding her handset concernsT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G***
Executive Response

January 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence January 16, 2018,
regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letter
T-Mobile regrets any account concerns Ms*** has experiencedT-Mobile records confirm that Ms***’s correspondence is in reference to *** ***’s account number ***, on which Ms*** is an authorized userOn December 26, 2017, T-Mobile records confirm Ms*** authorized an automatic payment of $to be withdrawn on December 29, 2017, using the card ending in As Ms*** is the account holder, she received an SMS on December 27, 2017, as a reminder of the payment withdrawal for December 29, As such, T-Mobile was authorized to automatically deduct payments from the payment method provided
On December 29, 2017, as scheduled, a payment of $was withdrawn from card ending in as agreed upon by Ms***However, on December 29, 2017, Ms*** requested the payment of $be refundedPlease note that on December 30, 2017, Ms*** was refunded the amount of $to the requested bank account
Regarding the Change of Responsibility (“COR”), please note that our records reflect that Ms*** requested a COR be processed with respect to the mobile number ending in Please note that a COR is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or businessIt is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the number(s) and, if applicable, the equipment moved to the new accountT-Mobile records confirm that Ms*** approved the CORAt that time, Ms*** was advised that Ms*** had to contact Customer Care within days to accept financial responsibility for the mobile number ending in Our records indicate that the COR could not be processed due to a past due amount of $
On January 14, 2017, T-Mobile records confirm a payment of $was processed, bringing the account current, at which time the COR was completed as requestedWe regret any confusion to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Rochelle M***
Executive Response

February 22,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 10, 2017, regarding the above-referenced account
T-Mobile regrets that Ms*** experienced any inconvenience with our Carrier Freedom offerUnder the terms of this program, T-Mobile reimburses consumers’ remaining handset installment balance up to $per device traded in at the time of activation for up to twelve lines of serviceTo be eligible for this offer, consumers must activate a Simple Choice or T-Mobile ONE postpaid rate plan, and at the time of activation, they must potheir current mobile number, traa device that is identifiable as being on installment with their previous provider and is in good working condition, and purchase a new T-Mobile device at either full cost or on T-Mobile’s Equipment Installment Plan (“EIP”)In order to qualify for the reimbursement of early termination fees, customers must submit a reimbursement form along with a copy of the final billing statement from their prior carrier to T-Mobile at www.switch2t-mobile.com within two (2) months of activationTo be eligible for reimbursement, the T-Mobile account must be in good standingAs this is a reimbursement offer, T-Mobile recommends that customers make arrangements to pay any Early Termination Fees or handset charges billed by their prior carrier in order to avoid collection activity
For new customers who seek reimbursement of equipment installment plans from their prior carrier, the reimbursement is paid in two separate paymentsThe first payment is paid at the time of activation when a handset is traded-inAt that time, a traamount is offered, and if accepted, that amount is applied either towards the down payment of new T-Mobile equipment or as a credit to the accountThe second payment towards a prior carrier’s equipment installment balance is paid once the handset is received and the trapaperwork has been submitted with the final bill showing the accelerated equipment balanceThe amount of the second payment is calculated by taking the final balance owed the prior carrier and subtracting the amount already paid for the trade-inThat second payment is then remitted to the customer in the form of a prepaid bank card
Our records reflect that T-Mobile offered Ms*** a tracredit of $for her Verizon Apple iPhone with 128GB of memoryMs***’ tracredit of $was applied to Ms***’ down payment for her newly purchased T-Mobile handsetsIn addition, on January 23, 2017, T-Mobile applied the remaining tracredit of $to Ms***’ accountRegretfully, we do not have confirmation of Ms***’ Carrier Freedom Reimbursement as of yetMs*** was advised that she must wait 6-weeks for processingMs*** will receive the total amount of her handset charges with her previous carrier minus the tracredit of $
However, in an effort to amicably resolve this matter, on February 12, 2017, T-Mobile applied a courtesy credit of $to Ms***’s accountMs*** will wait for her reimbursement and accepted the additional credit to her accountAs of February 21, 2017, Ms***’ account reflects a credit balance of $T-Mobile regrets any inconvenience to Ms*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

December 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 20, 2016, regarding the above-referenced accountT-Mobile appreciates this opportunity to respond to *** *** complaintWe are sorry that the performance of T-Mobile’s data network has, at times, not lived up to *** *** expectationsWhile it is T-Mobile’s goal and commitment to provide the fastest data speeds in the wireless industry, there are times and places where network speeds can be slowed significantly because network loading is high enough to exceed the available capacityIn such circumstances, T-Mobile must take affirmative steps to manage the network for the best overall experience of the most customersT-Mobile wants customers to use and enjoy our services as much as possible, but successful management of our network requires us to prioritize the data usage of customers when the demands for network capacity outstrip the available capacityT-Mobile’s records indicate that data usage on *** *** account is very high relative to other customersIn fact, *** *** account is among the highest data usage accounts on T-Mobile’s networkAs a very heavy user of T-Mobile services, *** ** usage may be prioritized below that of other customers in order to facilitate a fair allocation of network resources among all customers when and where network loading is high enough to exceed the available capacityWhere the network is lightly loaded, a very heavy user, such as *** ** will likely notice little, if any, affect from this lower priorityHowever, at times and places where the network is heavily loaded, a very heavy user, such as *** ***, can expect to see some material reduction in data speedsThe number of locations where this condition arises is very small and T-Mobile constantly works to improve the network capacity in these areas, but there are limits on how much spectrum capacity is availableThe lower speed that results from heavy network loading is temporaryWhen network loading goes down or a very heavy user moves to any area that is less heavily loaded, the user’s speeds will go upWe understand that if *** ** regularly uses our service in a location which is often heavily loaded, T-Mobile may not be able to provide the service that is best for *** *** high amount of data usageShould *** ** wish to cancel his service, he may do so at any time without payment for any financed equipment or other contractual obligationHowever, *** ** is welcome to continue his service and account with T-Mobile, understanding that he may continue to experience reduced data speeds in places where the network is heavily loaded and his amount of data usage is disproportionately highBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCMartin G*** Executive Response

April 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated April 16, 2017, regarding the above-referenced accountPlease be advised that we have made an attempt to contact Mr***, which has proven unsuccessfulAs such, T-Mobile will make every effort to address his concerns within this letter
T-Mobile regrets any concern to Mr*** in regards to his participation in T-Mobile’s Un-carrier iPhone Trade Up offerPlease be advised that from September 9, 2016, through September 25, 2016, T-Mobile offered new and existing customers an Apple iPhone 32GB Model (a $value) free after a trade in credit and Equipment Installment Plan (“EIP”) credits with a trade in of a qualifying Apple iPhoneIt is important to note that starting September 25, 2016, T-Mobile did require customers to be subscribed to T-Mobile’s current flagship rate plan T-Mobile ONE or a Simple Choice Unlimited data plan add on
T-Mobile records confirm that on September 9, 2016, Mr*** placed an order for two Apple iPhone handsets, which were cancelledPlease note that on September 26, 2016, Mr***’ purchased an Apple iPhone 128GB handset which required a down payment of $and he agreed to monthly installments of $Mr*** processed a trade in for an Apple iPhone 5s which would offer a total credit of $off the new phoneRegrettably, as Mr***’ accurate handset upgrade order was placed outside of the promotional window the iPhone Trade Up offer was declined
However, in an effort to amicably resolve this matter, on April 18, 2017, T-Mobile applied a one-time credit of $to the EIP balance of the Apple iPhone 128GB leaving a remaining EIP balance of $which will continue to be billed in installments until the EIP agreement is completedT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Oscar T*** Executive Response

May 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** * *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 14, 2016, regarding the above-referenced accountPlease note that the account holder is *** *** and he has designated *** *** as an authorized user to his accountT-Mobile records confirm that Mr*** activated service with T-Mobile on November30, At the time of activation Mr*** activated a total of five lines of serviceAt the time of activation Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offeringEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsAt the time of activation Mr*** obtained the following devices: • Line ending in *** obtained an Apple iPhone 5S Silver 16GB at the cost of $549.84, with the agreement to pay $for the 24-month agreement• Line ending in *** obtained an LG GSilk White kit at the cost of $598.80, with the agreement to pay $for the 24-month agreement• Line ending in *** obtained an LG GMetallic Black kit at the cost of $598.80, with the agreement to pay $for the 24-month agreement• Line ending in *** obtained an LG GMetallic Black kit at the cost of $598.80, with the agreement to pay $for the 24-month agreement• Line ending in *** obtained an LG GMetallic Black kit at the cost of $598.80, with the agreement to pay $for the 24-month agreementIn review of Mr***’s account, our records confirm there was a return within the 14-day return period provided to the lines of service ending in ***As such the EIP pertaining to the line of service ending in *** was closed on December 16, Further records confirm that on December 21, 2014, Mr*** once again participated on T-Mobiles EIP program with the purchase of a Samsung Galaxy S 16GB in white, and three Samsung Circle Blue Tooth headsets in Charcoal BlackT-Mobile records confirm that Mr*** agreed to pay $for the following 24-monthly installmentsFurther records confirm that on December 29, 2014, Mr*** returned two of the Samsung Circle Blue Tooth headsets, as such the monthly agreed payments reduced to $per monthPlease be advised that in T-Mobile’s Terms and Conditions, customers are advised that they are required to notify us of any disputed charges within days of T-Mobile providing notice of the chargesIf a customer does not report the dispute within that time frame, they waive their right to dispute the charge(s)T-Mobile has reviewed Ms***’s concerns regarding the Premium Handset Protection (“PHP”) feature on her account and confirms that the lines of service ending in *** and *** had the PHP feature through December 6, 2015, upon the removal requestThe lines of service ending in *** and *** carried the PHP feature through the point of cancelation on March 26, We regret any coverage issues Ms*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors, such as: network changes, traffic volume, service outages, technical limitations, signal strength, equipment, terrain, structures, foliage, weather, and other conditions that may interfere with actual service, quality, and availabilityIn review of Ms***’s coverage area, our records confirm that she should have expected good 4G LTE coverageT-Mobile provides a return period to all customers allowing them to use the service to see if it meets their needsIf Mr*** found that the service was not acceptable, he could have cancelled service within this period and have only been responsible for the service charges, fees and taxes incurred through the date of cancellationMr*** would also have been able to return his device for a refund, less any restocking feeT-Mobile records confirm that Mr***’s account was canceled on March 26, 2016, upon porting out to a new carrierMr*** received a final billing statement in the amount of $3,which included a past due balance of $for the monthly charges billed during the billing statement dated March 21, In addition Mr*** received a billing statement dated April 21, 2016, which included charges of $2,which included charges for JUMP! On DemandJUMP! On Demand is a lease option that allows customers to traequipment up to three times per year and the lowest out of pocket costMr*** incurred the final lease terms and equipment purchase price along with final equipment charges towards the following devices: • Apple iPhone 6S 16GB in Gray, two LG GMetallic Black devices, Samsung Galaxy S5, Apple iPhone 5S in Silver, one Samsung Circle Blue Tooth headset, Apple Glass Screen Protector, PG iP car charger, and three LG GImpact Tactical Shields in blackUpon speaking to Ms*** on May 26, 2016, she confirmed that she no longer has possession of the equipment based on the trato her current carrierAs a gesture of goodwill and in an effort to amicably resolve the matter, T-Mobile issued a credit of $for one LG Gdevice, the three LG GImpact Tactical Shields and the final monthly recurring charges billed during the period of March 21, 2016, through April 19, 2016, leaving Mr***’s account with an updated final balance of $2,As an additional courtesy a collection hold has been placed through August 22, 2016, allowing Mr*** additional time to make payments to his accountIt is important to note that the account must be current upon reaching the date mentioned to prevent further collection activityT-Mobile regrets any inconvenience Ms*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***-***Very truly yours, T-MOBILE USA, INCSacny A***Executive Response

September 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 30, 2017, regarding the above-referenced account
T-Mobile regrets any continued concerns Mr*** has regarding the return of a signal boosterT-Mobile records confirm that at the time of issuance of the signal booster the $deposit was waived, therefore T-Mobile respectfully declines Mr*** request of a refund
Furthermore, as stated in or correspondence to your office dated August 29, 2017, Mr*** was advised to disregard any text message notifications regarding the non-return feeUpon further research T-Mobile records confirm that the signal booster was confirmed to be returned and Mr*** should no longer receive any additional notificationsT-Mobile regrets any inconvenience this caused Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R***
Executive Response

June 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
*** Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated May 29, 2017, regarding the above-referenced account
T-Mobile regrets any concerns that Mr*** has experienced with his accountT-Mobile has verified the address on Mr***’s account and based on the coverage expectations of this address, we confirm that his account address is in a good coverage area with no known issues
It is important that if customers, like Mr***, experience any difficulties with the service, that they please provide Customer Care details of the problem, including the date and time and the area(s) in which it occurred, including the major cross streetsPlease note that this information is critical to our ability to evaluate and troubleshoot service and coverage issuesOnce aware of the situation, T-Mobile can attempt to resolve the issue through network or equipment adjustments
Please note that T-Mobile records confirm usage on line *** from the date of activation on September 9, 2016, through the date of the suspension on February 26, Additionally, please be advised during this period, on November 8, 2016, T-Mobile sent Mr*** a new SIM card free of charge in an effort to resolve the service issues on line ending in ***T-Mobile regrets if this did not meet Mr***’s expectations
Review of the account confirms that on February 26, 2017, Mr*** requested his mobile phone number ending in *** to be seasonally suspendedT-Mobile customers may suspend lines on their accounts without any additional feesHowever, please note customers are charged for monthly access charges, features and taxes while the line is suspended
On May 30, 2017, T-Mobile came to an agreement with Mr*** to cancel the line of service ending in ***T-Mobile has provided three months’ worth of $credits a month totaling $Additionally, Mr*** was advised that he had already received two months’ worth of credits in the pastNevertheless, in an effort to reach an amicable resolution, T-Mobile honored an additional two more months of credits of $110.00, which Mr*** agreed with as resolutionAs a result of these credits, Mr***’s account balance reflected $At this time, T-Mobile respectfully declines any further compensation regarding this matterT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Belen L***
Executive Response

May 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
Family Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 4, 2017, regarding the above-referenced accountT-Mobile has confirmed that this complainant is a Wal-Mart Family Mobile powered by T-Mobile (“Family Mobile”) customerNevertheless, T-Mobile has reviewed Family Mobile’s records and will provide a response on behalf of Family Mobile
Family Mobile is sorry to lose Ms*** as a customer and we regret hearing of her concerns with our Mobile Device Unlock (“MDU”) policyMDU requests are approved for customers who meet the eligibility requirementsFamily Mobile records confirm that, on April 25, 2017, and on May 3, 2017, we received an MDU request for the device referenced in Ms*** letter to your officeFurther review confirms that on April 27, 2017, and on May 3, 2017, Family Mobile emailed Ms*** with the instructions needed to unlock her device
In an effort to amicably resolve this matter, on May 10, 2017, Family Mobile made sure that Ms***’ device was enabled to be permanently unlockedIn order to unlock her device, Ms*** will need to follow the below instructions:
- From the home screen, tap Apps
- Tap Device UnlockYou may need to tap the T-Mobile apps cluster first
- Tap Continue
- Wait while the device connects to the server
- Choose the desired device unlock type:
Permanent Unlock: Permanently unlocks the device
Temporary Unlock: Temporarily unlocks device for daysTemporary unlocks must be performed with a mobile data connectionwill not work
- Wait while the device requests the unlock
- If successful, restart the device to apply the settings
Family Mobile appreciates the opportunity to respond to Ms*** and we regret any inconvenience she may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionIf you have any further questions please feel free to contact us at: Family Mobile Customer Relations, P.OBox 3220, Albuquerque, NM, Our Customer Service department is also available to assist you from 6am - 9pm PST at 877-760-
Very truly yours,
T-MOBILE USA, INC
Maggie R***
Executive Response

March 14,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated March 4, 2017, regarding the above-referenced account
T-Mobile regrets to hear of Mr***’s concerns regarding our promotionPlease note in Mr***’s correspondence he is referring to our Friends and Family promotion which ran from November 18, 2016, through November 22, T-Mobile’s Friends and Family promotion offered two additional lines of service at no cost assuming the account meets the necessary qualificationsT-Mobile records confirm that on November 23, 2016, Mr*** activated two voice lines ending in *** and ***As Mr*** activated within the correct timeline and already had previous voice lines he qualified for the promotion however due to an inadvertent error Mr*** has not received the discount for those two lines
In an effort to amicably resolve this matter, on March 13, 2017, T-Mobile applied a credit in the amount of $for the entirety of the charges Mr*** has accumulated for having the two lines since he activated themMr***’s account now reflects a credit balance of $Furthermore, T-Mobile has enrolled him in the offer and Mr*** will start to receive the discount within two billing cyclesT-Mobile apologizes for any inconvenience this may cause
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S*** Executive Response

September 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated September 1, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience that Mr*** may have experienced regarding his T-Mobile accountIt is important to note that Mr***’s billing cycle runs from the 7th of one month to the 6th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, if Mr*** was to cancel his service he would be billed through the end of his current billing cyclePlease note that Mr***’s account currently remains open with a balance due on September 20, 2016, in the amount of $This balance consists of monthly access charges for service provided from August 28, to September 27, 2016, and all applicable taxes and feesOur records indicate that Mr***’s account has not been scheduled for cancellationT-Mobile records reflect that Mr*** purchased a Samsung Galaxy Shandset on September 15, By purchasing T-Mobile equipment, Mr*** received a one-year Limited Warranty provided by the manufacturer of his deviceDuring the Limited Warranty period, Mr*** is eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageIf the Limited Warranty period has expired or upon return of the non-working handset T-Mobile determines that the handset is out-of-warranty, an exchange/repair fee, plus tax, will be charged to the accountAs indicated above, Mr*** purchased his Samsung Galaxy Shandset on September 15, As such, the above-referenced Limited Warranty has expired and Mr*** is not eligible for the handset to be replacedHowever, in an effort to amicably resolve this matter on September 8, 2016, T-Mobile ordered Mr*** a replacement Certified Pre-Owned Samsung Galaxy S handsetPlease be advised that the Certified Pre-Owned Samsung Galaxy S handset was provided to Mr*** at no costT-Mobile regrets any inconvenience to Mr*** and appreciates his businessBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 1-877-290-ext***Very truly yours, T-MOBILE USA, INCTiffany C*** Executive Response

January 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 30, 2015, regarding the above-referenced accountT-Mobile regrets Mr***’s concerns regarding his final billing statementT-Mobile records confirm that Mr*** canceled his account on November 28, 2015, when he ported his mobile numbers to another service providerMr***’s billing cycle ran from the 21st of one month to the 20th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr*** was billed through December 20, In an effort to resolve this matter amicably, T-Mobile applied an account credit of $for monthly recurring charges and applicable taxes assessed from November 28, 2015, through December 20, The canceled account reflects a zero balanceT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCPancho Q* Executive Response

June 30,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 15, 2017, regarding the above-referenced account
T-Mobile regrets any handset exchange concerns Ms*** has experiencedT-Mobile records confirm that Ms***’s mobile number ending in *** is currently subscribed to the JUMP! feature which includes Premium Handset Protection
T-Mobile records confirm that on April 17, 2017, Ms*** participated in the Handset Exchange Program and a replacement iPhone Plus handset was shipped to Ms***’s local T-Mobile retail store to replace her non-working handsetUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage
However, due to physical damage found on Ms***’s non-working handset, T-Mobile was unable to replace the non-working handsetAt that time, Ms*** could have contacted Assurant, the provider of Premium Handset Protection, and replaced her damaged handset by paying a deductible
Review of the account confirms that on April 19, 2017, another handset exchange was processed and a replacement iPhone Plus handset was shipped to Ms***’s billing addressPlease be advised that in each replacement handset box, a set of instructions are provided to inform the customer how to return their non-working equipment and to avoid being charged a non-return feeIn addition, the possibility of a non-return fee is disclosed at the time an exchange is processed
T-Mobile records confirm that on June 4, 2017, a non-return fee in the amount of $was applied to Ms***’s account due to the non-working iPhone Plus handset not being returned to our warehouseHowever, in an effort to amicably resolve this matter, on June 27, 2017, T-Mobile issued a credit in the amount of $for the non-return feeMs***’s account currently reflects a balance of $280.08, which consists of monthly access charges from May 15, 2017, through June 14, T-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
William B***
Executive Response

September 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** ** *** Your File No*** T-Mobile Account No*** To Whom It
May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 1, 2015, regarding the above-referenced accountT-Mobile has confirmed Ms*** is listed on Mr*** T-Mobile account as an authorized user and is therefore able to discuss the account in detailT-Mobile is pleased to report we have successfully resolved Ms*** concernsPaperless Billing is a free service that allows customers to receive their billing information in a secure online channel hours a day, seven days a weekCustomers receive free email and/or text message (SMS) notification when their bills are viewable on My T-MobileBeginning June 22, 2014, postpaid customers who have a qualifying event will be auto-enrolled in paperless billing; qualifying events include: • Activation • Add-a-Line • EasyPay si• Rate plan change to Simple Choice • Device purchases and upgrades • Acceptance of certain promotional offersT-Mobile records confirm that, on July 13, 2015, two Alcatel OneTouch Pop devices were ordered through our Customer Care teamAt that time, Mr*** account was enrolled in paperless billing; once this enrollment is completed, a Paperless Billing enrollment email or text message with a link to the Paperless Billing Terms was sentIf an email address was not listed on the T-Mobile account, the notification was sent to the mobile number listed as the Primary Account Holder, which in the case of Mr*** account is the line ending in ***Going forward, customers will receive SMS notifications on Primary Account Holder line of serviceT-Mobile regrets any inconvenience this billing practice may have caused Mrand Ms***It is important to note that, customers who were previously enrolled in paperless billing, but then cancelled it, will not be auto-enrolled in the futureT-Mobile records confirm that paperless billing was canceled on Mr*** account as of August 31, and the account can now only be enrolled in paperless billing by the customer manually making the change via the My T-Mobile websiteIt is also important to note that T-Mobile also does not report to the credit reporting agenciesLastly, in an effort to amicably resolve this matter, T-Mobile has waived the pending late fees associated with the balance that was due on August 11, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCLiana G*** Executive Response

Complaint: ***I previously Made a complaint with the Revdex.com, A T-Mobile representative called me and agreed to refund all my money(over $940)Three months later I have received NOTHING; and I get the same run around when I call"No one can help me" I just want my refund? Full Refund!
Filed a complaint already against the company , they called and said they were at fault They said they would cancel my contract and return all my moneyIts been two months , I've received no money back and still receiving a billI have no phone ,and im out over seven hundred dollarsPlease helpFULL refundSincerely,*** ***