Taco Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I never received a call, and the email I got was sent on a Friday afternoon - God forbid I don't check my email on a weekendThe email was simply the following: "Hi [redacted] ,Thank you for contacting TacoBell.I will be more then happy to assist you with any issue that you are having with our ContaForm.Please call me back at [redacted] ** [redacted] Thanks, [redacted] Customer Experience SpecialistTacoBell Corp." As you can imagine, it is frustrating to have to call a PHONE number when my main issue is regarding a WEB FORMClearly electronic communication would be better, because a big point of mine was that there wasn't a way of electronically communicating no matter how much I triedFortunately, the # did lead to a direct associate - a # like this was impossible to find anywhere elseI spoke with [redacted] , and she was helpful - listened to my concerns and explained what she's doingAnd magically, the website is different now, and seems to be fixed! I'm sure it's a COMPLETE coincidence that Taco Bell fixed this only when I complained to the Revdex.comI had been waiting for a year for this, and they weren't responding to me on [redacted] , and there was no good number to callI literally had no choice but to contact the Revdex.com; now, magically, they have a new website that lets you submit feedback.] Regards, [redacted]

Hi, The restaurant resolved this incident by offering the customer gift cards Thanks, ***

Adam Bird [redacted] will take your money and runDo not trust or hire him

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello,The $in gift cards were reissued to the customer today as well as a message left on his phone and emailThanks, [redacted]

The difference was refunded to customer

Last night I ordered $worth of food at the grove city ohio location There were two people in front of me in the drive thru and approx to people in the dining roomBy the time I went in there, there was nobody at the counter, and between the register and drive thru, the employees were collectively enjoying some sort of jokelaughing and carrying onI went to the counter to ask for the manager to come over, and asked him if they checked their food He smiled at me, giggled, and asked if I went through the drive thruHe asked if my food was wrong with a smirk on his faceMost of the time when you mess up my order I don't bother to go inside, because it is not worth itThis is out of every times by the wayThis time my order was so bad, that I had no choice but to go insideWhat I ordered and what I got were VERY different thingsI ordered cinnamon twists, but only got one I ordered a nacho cheese dorrito taco with no lettace, and it had lettuce on itI ordered taco supremes that were broken in pieces(the manager laughed at this when he opened it) I ordered a regular soft taco - and it had tomatoes all over it They do not come that way when ordered plain One bean cheese burrio plain - that was full of riceNot just beans and cheese (I also ordered chili cheese burritos and nachos that were suprisingly fine) They messed up out of the food items I orderedEven had a mountain dew with no straw You almost have to put special effort into being THAT badWhen I showed all of this to the manager he actually thought it was funny No "im sorry ma'am", no "what can I do to fix this?", nothing but a smirk on his face while he walked over and threw it in the trash Stood there drinking his drink, and then walked away A different girl walked over, and I told her to make all of the food over again, and get it right this time Because it was all cold by this timeThe girl at the counter FINALLY apologized when she gave me my food the 2nd timeThe manager's name is Owen - and he is obviously not cut out for this type of work he cares nothing about how the customers think, about how the workers do their job, the consistency of the order, and the appearance of the storeI have been coming to this location since BEFORE it was taco bell(It was a Zantigos prior.) And this time was the lastYou obviously do not care about people who are going through the store if you would put someone like this out there to represent your brandThe order number is [redacted] Taco Bell Store Total $I hope someone takes this seriously, because it has become the joke around here How bad can Taco Bell Screw up my order this time? And check your food before you leave the window!

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Initial Business Response / [redacted] (1000, 12, 2017/03/14) */ The customer purchased a floor model mattress set on 2/1/and took the set with them that nightFloor model beds typically do not qualify for a comfort exchangeThe customers returned dissatisfied with the firmness level of the bed and wanted to return the productOur comfort exchange and return policy is clearly explained on the reverse side of the customer recieptBecause of bed bugs we do not resell a bed once it has been in a customers homeTherfore we do not offer returnsAfter speaking with [redacted] regarding the customer incident, he said that he had felt pressured by the customer and said that he would allow them to reselect another bed for a comfort exchange due to their dissatisfactionOur policy is that the new bed being slected must be of equal or greater value as we do not issue refunds and we do not receive full credit from the manufacturerWe also must come to the customers home, pick up the original mattress and deliver the new productThis allows us to check the original mattress for damage and infestation, as the manufacturer will not accept it back if it is damagedThe charge to deliver the new product is [redacted] for all local deliveriesIf you live outside of our local Delivey area(miles from the store) there is an additional delivery chargeWhen I originally spoke to the customer I was unaware that they lived in Columbia City which would require an additional delivery chargeI believe this is where the discrepancy in the delivery charge originally quoted them came from The customer claims that they have called our Illinois Road location multiple time without an answerI did go to the store and do an audit of our telephones call logsI show that the customer called that location two times, once on 2/1/and once on 2/17/As soon as I was made aware of the situation I immediately made contact with the customer and have contacted them om 2/27, 3/1, 3/9,3/and 3/as they have asked me toI have explained the comfort exchange policy to them and offered to deliver the new mattress out to them at no charge, even after the trail period had expired, as their original complaint was that the mattress was too firm During the period of time that I have been in contact with the customer, their story has changed multiple times, as now they are stating that they no longer need a queensized mattressI personally feel that the issue in question is one of buyers remorseI am more than happy to assist the customer in delivering out the 2nd mattress that they came into the store to reselect, but they have not allowed me to do so

We were able to contact the customer and satisfied their requests

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? The response from Joe ***(?) said that I was required to submit a letter requesting a refundHowever, when I spoke to him on June I specifically asked him if I needed to do anything else in order to get my refund and he told me NOHe told me that he would have Tony and Derek come back to my house and rectify the situationHe told me that they would call me on June I told him at that time that Tony had not given me a receipt, but he gave no indication that this would be a problemUnless Tony is lying about the payment then I don't see why they won't give me my full refundI bought and am still in possession of their steak package which has steaks, including fillets, sirloins & rib eyesAccording to their pamphlet the wholesale price of this package is 399.99.? There is no way that I could have bought that much meat for $They are only offering to refund $53.00.? Are they expecting me to turn over all steaks that I paid $for in exchange for the $53.00? Their offer is unacceptableWhen I called on June he gave me no indication that there would be any kind of problem with a refundHe told me that he was writing down the day and time of my call to document that I had called within the day time frame.? I am more than willing to drive to Their location to return the merchandise, but they owe me a full refund! Regards, [redacted] ***

Hello,I would like to apologize for the actions of? the? representatives for disregarding? your No Solicitor signIf I was made aware of the names of the individuals that led you to be so frustrated,? there would be? consequence for their actions.Again, I will definitely place a bulletin with the addresses that you listed making sure you will no longer see anyone from our company againI will also have a meeting Monday morning regarding No Solicitor signs and respect of peoples privacy.Respectfully,? [redacted] ***, PresidentMid-America Fine Foods Inc

Attempted to contact customer on 2/26, 2/27, and 3/by phone and emailWe have not heard back from them

Customer was sent $on 10/29/to resolve the issue

Hello, We spoke to this customer on 12/and agreed to send compensation by mail Thank you, [redacted]

Concerning a visit by [redacted] to the Taco Bell Restaurant located at [redacted] **. on 11/28/16. Mr. [redacted] has been contacted by phone and the problem has been resolved. He has been offered a refund and a replacement order on his next visit to this location.

Called customer as requested in regards to setting up a time to pick up furniture (I piece at a time) to bring in for service and to let her know how long it would take to repair Our intention is to repair to customer's satisfaction being that she is in manufacturer's warranty and to be sure she is happy with the repair The tech stated that the repair for each sofa should take about 2-1/hrsto hours We would be willing to look at other options if repair is not satisfactory to customer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Mr [redacted] ,Thank you for bringing to our attention your recent experience at aTaco Bell restaurantI'm sorry it wasn't more pleasant.We appreciate: hearing from all of our customersOur aim is for 100%guest satisfaction in orders and cash transactions, providing a clean andpleasant environment, and more importantly serving you great food at valueprices.We pride ourselves in adhering to these high standards consistentlyacross the countryHowever, every once in the while we make a mistakeOnbehalf of the company, I offer our sincere apology for your unpleasantexperience in our restaurant.As a token of our appreciate for your patronage and for informing us ofthis problem, I'd like to offer you a complimentary mealWhile we cant makeup for the inconvenience caused, we do hope you will give us an opportunityto re-earn your loyalty to Taco BellSincerely,Sandra C [redacted]