Taco Bell

Hello,We were able to get in contact with the customer and resolve with $in coupons. Thank you, **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***1/4/Due to an incident at Taco Bell in November, Taco Bell sent me free one item coupons as reimbursementThe coupons which had a December 20, expiration date arrived mid-late DecemberIn other words, the reimbursement coupons they sent me were not usableI e-mailed Taco Bell regarding the issue, but they never responded.replacement vouchers that are...oh..I don't know...not expired

I went inside to order at the Grove City Ohio location on Saturday 6/and the soda machine counter was very dirty Floor was dirty and all counters and tables needed a good cleaning as well They were not extremely busy at this time I got a *** but it tasted weird, kind of like *** *** *** or something It was obvious the soda machine needed a good cleaning as well I'll never go back

Ms***:
"Times New Roman","serif"">Revdex.com
The incident on 8/4/occurred at Taco Bell #***. It is located at Camino Del Este, San Diego, CA 92108-1537. I have attached my receipt*** ***
***

The manager of the Taco Bell 1891, Albert R*** tried to contact *** *** *** regarding the order he received. There was no phone number provided by Dr*** so an email was sent on August 7, 2017. See below for the email MrR*** sent. An apology was sent, and
the offer to take care of the incident was made to Dr***.From: "Alberto R***" ***> Date: Aug 7, 12:PM Subject: Tacobell breakfast crunch wrap issue To: *** Cc: Hi ***,this is Albert Store Manager of the Tacobell you have a incident yesterday morning with a breakfast crunch wrap ,I just want to apologize for the incident and invite you to come back and let get the opportunity to take care of the incident,you just need to say that you already talk to me and say your name and they will take care of you,if you want or can give a call this is my number ***I'm sorry again for the inconvenience and thank you for the opportunity,have a great day

Hello, We have contacted this customer and agreed to look into these issues as well as submit a refund for their order. Thank you, ***

I am unhappy about this stores customer service first of allThe employees are rude , some of them or most of them are high school students who lack every aspect of customer service skills I had gone to the drive thru window to placed an order and it took me minutes or more to get my food order .Even when I got my food order it was the wrong order .They have messed up my food order three or more times on separate occasions .Even though I placed an order from their cravings menu , shredded mini quesidias and one bean burrito , on the receipt it said correct order , when I went home and checked , instead of putting chicken they put beef on it That was one incident , Second incident they messed up my entire food order had I not checked right there and then they would not have re did my order again so I had to wait again in line so they can do it right This is a fast food restaurant so service should be fast and not slow ,service should be fast , efficient and accurate I h

I bought some herbal tea from these people on April 20, and they never sent it Here is the receipt:
Your Kratom Paradise order receipt from April 20,
Thank you for your order
Your order has been received and is now being processedYour order details are shown below for your reference:
Order #( April 20, )
Product Quantity Price
White Elephant Kratom Powder | Buy Kratom Powder - 500g $
Subtotal: $
Shipping: $via Flat rate
Payment method: Pay Securely With Your Credit Card
Total: $
Billing address
*** *** Paradise, PA
***@yahoo.com
Shipping address
*** *** Money was debited from my bank account on April 24thHere is my bank statement:
APR
Check -
-$
My bank tells me they cannot refund it because online vendor entered it as a manual check even though I entered my routing and account #s onlineThey never sent anything, please help get my money back! I have a

This is the letter that I sent to taco bell on several occasions through their website and they never respond. Today I went to your Elk Grove location store #on7/15/@ approx4:pmMy order was order # *** and the cashier by thename of *** ** took my orderI ordered
nacho bell grandes, chulupasupreme, Bachulupa, taco supreme, potato griller, chicken chipotlegrillers and a bean and cheese burritoMy bill total was $With thatsaid my experience today at your restaurant has by far been the worse I haveever hadAt the window the boy repeated by order and it was correctWhen Igot come I noticed that my daughter’s taco supreme was not in the bagI calledand spoke to a ***, advising her that my order was wrongShe was veryunprofessional and stated I could come in another day to get a new oneI toldher that I was coming back now because my daughter needed to eat and she thenjust hung upWhen I got back to taco bell I asked for a manager and to mysurprise it was the same *** that had just hung up on meI do not see howyou have her as a managerAgain I advised her that my taco supreme was missingand now my food is coldShe stated that she could not remake my food and thatshe will give me a tacoShe tossed the taco to me in a bag to where it openedup in the bagThe man at the register could tell I was very upset at thispointThe taco was a regular taco and I paid and ordered for a supremeSoagain I had to wait to get it right for the third timeAll and all let meremind you all my other food is getting colderThe chulupa shells were hardas a rockI also have a picture of one of the chulupa’s in the bag was hangingout of the paper all wet and food on the boxIt is beyond me how your companywould treat someone so poorlyI would like to know what is going to be done inregards to this situation

Very professional! They were able to resolve the issue quicklyI highly recommend Royal Flush!

I contacted Mr*** by phone and discussed the problem that he experienced with our Taco Bell in RidgecrestHe informed me that he had not contacted anyone in our store and let them know what happenedI assured him, that had he done so, everything would have been handled immediatelyInmack
Foods/Taco Bell strives to build our business around the customer experience and when that experience doesn't turn out to be the best it can be, it's always disappointing (for both of us). I extended our apologies and issued a full refund, along with four coupons good for an item of his choiceHe was pleased and satisfied with the response. *** L *** Business Office Manager

Last night I ordered $worth of food at the grove city ohio location There were two people in front of me in the drive thru and approx to people in the dining roomBy the time I went in there, there was nobody at the counter, and between the register and drive thru, the employees were collectively enjoying some sort of jokelaughing and carrying onI went to the counter to ask for the manager to come over, and asked him if they checked their food He smiled at me, giggled, and asked if I went through the drive thruHe asked if my food was wrong with a smirk on his faceMost of the time when you mess up my order I don't bother to go inside, because it is not worth itThis is out of every times by the wayThis time my order was so bad, that I had no choice but to go insideWhat I ordered and what I got were VERY different thingsI ordered cinnamon twists, but only got one
I ordered a nacho cheese dorrito taco with no lettace, and it had lettuce on itI ordered taco supremes that were broken in pieces(the manager laughed at this when he opened it)
I ordered a regular soft taco - and it had tomatoes all over it They do not come that way when ordered plain
One bean cheese burrio plain - that was full of riceNot just beans and cheese
(I also ordered chili cheese burritos and nachos that were suprisingly fine)
They messed up out of the food items I orderedEven had a mountain dew with no straw
You almost have to put special effort into being THAT badWhen I showed all of this to the manager he actually thought it was funny No "im sorry ma'am", no "what can I do to fix this?", nothing but a smirk on his face while he walked over and threw it in the trash Stood there drinking his drink, and then walked away A different girl walked over, and I told her to make all of the food over again, and get it right this time Because it was all cold by this timeThe girl at the counter FINALLY apologized when she gave me my food the 2nd timeThe manager's name is Owen - and he is obviously not cut out for this type of work he cares nothing about how the customers think, about how the workers do their job, the consistency of the order, and the appearance of the storeI have been coming to this location since BEFORE it was taco bell(It was a Zantigos prior.) And this time was the lastYou obviously do not care about people who are going through the store if you would put someone like this out there to represent your brandThe order number is ***
Taco Bell Store Total $I hope someone takes this seriously, because it has become the joke around here How bad can Taco Bell Screw up my order this time? And check your food before you leave the window!

Very professional! They were able to resolve the issue quicklyI highly recommend Royal Flush!

We were able to contact the customer and came to a mutual resolution

Thank you for bringing *** ***'s concern to our attention. The credit will be applied to ***'s card today. We apologize for the misunderstading, as *** was under the impression that *** was going to come in to reselect. We never intentionally
held back the refund and was hoping to work with *** in the reselection process.
Sincerely,
*** ***

The restocking fee was calculated off the purchase price of the merchandise only. The $delivery charge and the $extended protection were not in the restocking fee calculation. Each special order item is noted on the reciept and the terms and conditons of the sale were acknowledged by Mrs***We are sorry to hear about the personal situation that lead up to the cancellation however, Colder's has made an exception in two areas to help address the concern. Again, we do apologize for the number of people the ***'s had to speak with, but because the ***'s were asking us to override the store policies, we had to get management involved. The refund of $was issued on March 9th,
Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Per call from Ms***,The business did send a young man out with different steaks I didn't get any money back but I am happy I won't trust them in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and
find that this resolution is satisfactory to me.
Regards,
*** ***

Our customer service team did however contact the customer and the manager resolved the issue with the customer
Best regards,
*** ***%

Last night I ordered $worth of food at the grove city ohio location There were two people in front of me in the drive thru and approx to people in the dining roomBy the time I went in there, there was nobody at the counter, and between the register and drive thru, the employees were collectively enjoying some sort of jokelaughing and carrying onI went to the counter to ask for the manager to come over, and asked him if they checked their food He smiled at me, giggled, and asked if I went through the drive thruHe asked if my food was wrong with a smirk on his faceMost of the time when you mess up my order I don't bother to go inside, because it is not worth itThis is out of every times by the wayThis time my order was so bad, that I had no choice but to go insideWhat I ordered and what I got were VERY different thingsI ordered cinnamon twists, but only got one
I ordered a nacho cheese dorrito taco with no lettace, and it had lettuce on itI ordered taco supremes that were broken in pieces(the manager laughed at this when he opened it)
I ordered a regular soft taco - and it had tomatoes all over it They do not come that way when ordered plain
One bean cheese burrio plain - that was full of riceNot just beans and cheese
(I also ordered chili cheese burritos and nachos that were suprisingly fine)
They messed up out of the food items I orderedEven had a mountain dew with no straw
You almost have to put special effort into being THAT badWhen I showed all of this to the manager he actually thought it was funny No "im sorry ma'am", no "what can I do to fix this?", nothing but a smirk on his face while he walked over and threw it in the trash Stood there drinking his drink, and then walked away A different girl walked over, and I told her to make all of the food over again, and get it right this time Because it was all cold by this timeThe girl at the counter FINALLY apologized when she gave me my food the 2nd timeThe manager's name is Owen - and he is obviously not cut out for this type of work he cares nothing about how the customers think, about how the workers do their job, the consistency of the order, and the appearance of the storeI have been coming to this location since BEFORE it was taco bell(It was a Zantigos prior.) And this time was the lastYou obviously do not care about people who are going through the store if you would put someone like this out there to represent your brandThe order number is ***
Taco Bell Store Total $I hope someone takes this seriously, because it has become the joke around here How bad can Taco Bell Screw up my order this time? And check your food before you leave the window!