Taco Bell

Hello,  We have called and emailed this customer multiple times since 11/21 but we have not been able to get in contact. We submitted a refund for this order on 11/22. This should reflect in the customer's account by the end of this week.  Thank you,  [redacted]

This is a technical issue affecting select locations. Our teams are working to resolve this issue and hope to have this fixed soon. We have contacted this customer and have offered to replace their current digital gift cards with physical gift cards by mail. When the issue is resolved, both digital...

gift cards and physical gift cards will again function as applicable payment methods.  Thank you,  [redacted]

Ms. [redacted]:Revdex.comThe incident on 8/4/2015 occurred at Taco Bell #[redacted].  It is located at 2011 Camino Del Este, San Diego, CA 92108-1537.  I have attached my receipt.[redacted]

[redacted]We would like to close this complaint. After 3 1/2 weeks Taco Bell noted their...

wrongdoing and refunded our money onto gift cards. Thank you for stepping into investigate this complaint.[redacted]--------------------------------------------

We were able to contact the customer and satisfied their requests.

We reached out to the customer on 4/9 to speak with them about what happened. Sending compensation to help make up for this.

This is in response to customer complaint regarding service on their refrigerator.  Customer called in after delivery on 12/1/14 with some issues with unit and we immediately took action to set up service to get issue resolved.  It is our intention to get service out as soon as possible to...

take care of our customers.  In the event where we could not service in a timely fashion, we would seek other options.

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was offered a $5-20 gift card to Taco Bell. My complaint had nothing to do with the price of my meal. My opportunity to win was taken away from me by poor company policy planning and false advertising.
Regards,
[redacted]

This is in response to customer complaint regarding service on her range.  Customer received delivery on 11/15/14 with no indication of any problem to range.  Customer called us on 11/26/14 after complaint was sent to you in regards to the issues that she stated in the complaint and...

we explained to her that she is under manufacturer's warranty and we would need to set up service to go out and inspect unit.  She refused service and wanted a manager.  Call Center representative offered to transfer call for customer, but she refused and stated she would go to the store on Friday, 11/28/14.  Customer came into the store on 11/28/14 and was given an exchange.  The new range was delivered on 12/1/14.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if...

it does, will consider this complaint resolved.
Regards,
[redacted]

As I communicated before, the time of visit, today, 11/2/2017.  No I did not speak with a manager, I cannot believe this!

Called customer as requested in regards to setting up a time to pick up furniture (I piece at a time) to bring in for service and to let her know how long it would take to repair.   Our intention is to repair to customer's satisfaction being that she is in manufacturer's warranty and to be sure she is happy with the repair.  The tech stated that the repair for each sofa should take about 2-1/2 hrs. to 3 hours.  We would be willing to look at other options if repair is not satisfactory to customer.

Hi,
We have tried calling the customer multiple times and there is no answer. 
Thanks,[redacted]

Our company has attempted to contact Ms. [redacted] on at least three separate occasions via telephone and email. Ms. [redacted] has not returned any of our messages. Due to lack of response by this customer, we were unable to contact her.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Initial Business Response /* (1000, 12, 2017/03/14) */
The customer purchased a floor model mattress set on 2/1/17 and took the set with them that night. Floor model beds typically do not qualify for a comfort exchange. The customers returned dissatisfied with the firmness level of the bed and...

wanted to return the product. Our comfort exchange and return policy is clearly explained on the reverse side of the customer reciept. Because of bed bugs we do not resell a bed once it has been in a customers home. Therfore we do not offer returns. After speaking with [redacted] regarding the customer incident, he said that he had felt pressured by the customer and said that he would allow them to reselect another bed for a comfort exchange due to their dissatisfaction. Our policy is that the new bed being slected must be of equal or greater value as we do not issue refunds and we do not receive full credit from the manufacturer. We also must come to the customers home, pick up the original mattress and deliver the new product. This allows us to check the original mattress for damage and infestation, as the manufacturer will not accept it back if it is damaged. The charge to deliver the new product is [redacted] for all local deliveries. If you live outside of our local Delivey area(15 miles from the store) there is an additional delivery charge. When I originally spoke to the customer I was unaware that they lived in Columbia City which would require an additional delivery charge. I believe this is where the discrepancy in the delivery charge originally quoted them came from.
The customer claims that they have called our Illinois Road location multiple time without an answer. I did go to the store and do an audit of our telephones call logs. I show that the customer called that location two times, once on 2/1/17 and once on 2/17/17. As soon as I was made aware of the situation I immediately made contact with the customer and have contacted them om 2/27, 3/1, 3/9,3/10 and 3/13 as they have asked me to. I have explained the comfort exchange policy to them and offered to deliver the new mattress out to them at no charge, even after the trail period had expired, as their original complaint was that the mattress was too firm.
During the period of time that I have been in contact with the customer, their story has changed multiple times, as now they are stating that they no longer need a queensized mattress. I personally feel that the issue in question is one of buyers remorse. I am more than happy to assist the customer in delivering out the 2nd mattress that they came into the store to reselect, but they have not allowed me to do so.

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We contacted and recovered this customer after addressing this concern.

Why has the reasoning changed for not excepting the return? This is now the third reason that we have been told. This is the first time that it has been mentioned about the sale is why it was not returnable. I do appreciate you accepting the return with the 30% fee, however, since every person is giving a different reason makes me question how the business is run. It is clearly obvious that each person gives a different reason for not returning an item. I feel that overall this has been handled poorly right from the beginning. Don't get me wrong I am glad that it took several people to help with part of the refund. Why is there a restocking fee for the $300 protection plan? Why is a Special order due to a sale? I truly would like to talk to the owners of the company regarding this. Since, all I have been told is that the store managers are right below the owners. Currently I am upset with the different answers we have been giving. If the sale is now the issue regarding the return, that should have been explained at the time of purchase, which is now a sales person issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this...

action and, if it does, will consider this complaint resolved.
Regards,
[redacted]