Taco Bell

We received this complaint and I responded to her complaint by taking down her info on the issue and sending it to our insurance company Argonaut She had contacted me regarding the issue and said she hadn't heard anything from the insurance company so I called Argonaut and they told me that they had tried to call her but she didn't answer and that they either left a message or were unable to leave a message for whatever reason After that everything is out of my hands and in the control of the insurance company This is the only complaint of any kind I have received about food poisoning in the months that I have been running this restaurant so it is hard for me to think that there was anything wrong on our end that her son was the only one who got sick from our food It is just as likely that if her son worked at Texas Roadhouse that he could have eaten some food there and gotten sick from that The only thing that I know for sure is she was the only complaint that I got on that evening and the likelihood that her son got sick from our food is unlikely I don't really know what she means by blaming the customers but if an issue had arisen with multiple customers I would have gone further to accommodate the guest but I don't want to accept blame for something that wasn't necessarily our fault Thank You for your time Sincerely: [redacted]

Hello, A refund of $was submitted to the customer's bank originally on 1/4/which was declined due to incorrect transaction informationThis information was corrected and a refund of $was submitted again which was approved on 1/31/ Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was offered a $5-gift card to Taco BellMy complaint had nothing to do with the price of my mealMy opportunity to win was taken away from me by poor company policy planning and advertising Regards, [redacted]

June 15, To whom it may concern, We received your notice of a complaint and would like to take this time to address this issue Customer Mr [redacted] and I have had a chance to speak, and we discovered that our investigation into the matter was hindered, because we were initially, and then secondarily were given the wrong store locations This incident occurred at a 3rd location then what we previously thoughtMr [redacted] was refunded at the time of his visit, and the employee working at the time, apologized for what happened I explained to Mr [redacted] that not having the correct store information hindered our investigation Additionally we called and left two messages immediately to the phone number provided The first phone number we were given was for Mr [redacted] ’s fiancé, and she did not call us back Not hearing back eliminated our opportunity to ask more questions and try to resolve this to the customer’s satisfactionI’ve reached out to Mr [redacted] again and apologized for this experience I let him know that I was able to discuss with the store #manager what occurred, and he is going to investigate further, and mail Mr [redacted] an apology letterTaco Bell takes quality, and customer satisfaction extremely seriously We would never want a customer to have a piece of plastic in their burrito, and take the necessary steps to make sure things like this do not happen We contact our Quality Assurance, and notify them of all of these instances We keep a clean and orderly back of houseWhen I last spoke to Mr [redacted] , he was happy with our resolution, and refundOur stores strive to be the best in our industry, and appreciate every opportunity to improve Sincerely, CLC Restaurants-Taco Bell

[redacted] We would like to close this complaintAfter 1/weeks Taco Bell noted their wrongdoing and refunded our money onto gift cardsThank you for stepping into investigate this complaint[redacted] --------------------------------------------

Hello, We were able to make contact with the customer and resolve with $in couponsThank you, [redacted]

We are very sorry to hear that customers complaints haven't been resolved to her satisfaction.At this point we can say that different upholsterers evaluated customer's complaint that all her furniturewas leaning to one side.In both cases the work orders they generated made no mention of attempted or suggested repairs while they were at customers home.In addition neither tech indicated that parts were needed to resolve the customer's complaint.Although both techs have a great deal of experience, in a effort to resolve this matter, we called her today and suggested that we returnthe piece of furniture customer felt leaned the most to our on site upholstery shop for further evaluation.Once returned to the store its our intent to have a third tech look at the piece to determine why the customer feels that furniture is defective.When we called to schedule the pick up of her furniture (at no charge to her) she replied that she wanted to speak to the people around herthat were helping her work through this matter before she agrees.She agreed to call customer service at ###-###-#### to let us know if she would agree to the third evaluation on Monday November 3.It is our hope that she agree to this step so that we can all be sure this service issue is being evaluated accurately

We received this complaint and I respond to her complaint by taking down her info on the issue and sending it to our insurance company ArgonautShe had contacted me regarding the issue and said she hadn't heard anything from the insurance company so I called Argonaut and they told me that they had tried to call her but she didn't answer and that they either left a message or were unable to leave a message for whatever reasonAfter that everything is out of my hands and in the control of the insurance companyThis is the only complaint of any kind I have received about food poisoning in the months that I have been running this restaurant so it is hard for me to think that there was anything wrong on our end that her son was the only one who got sick from our foodIt is just as likely that if her son worked at Texas Roadhouse that he could have eaten some food there and gotten sick from thatThe only thing that I know for sure is she was the only complaint that I got on that evening and the likelihood that her son got sick from our food is unlikelyI dont really know what she means by blaming the customers but if an issue had arisen with multiple customers I would have gone further to accommodate the guest but I don't want to accept blame for something that wasn't necessarily our fault Thank You for your time Sincerely, [redacted]

We contacted the customer and resolved the incident with a gift certificate Thank you, ***

I have responded to Mr [redacted] calls, texts, and emails The rugs were in several sales in effort to sell them One rug was finally sold but one was not Yes, it did take longer than usual to return the rug to Mr [redacted] due to shipping the rug to [redacted] ** Never having shipped a rug I tried to work within his requested limits The rug has been shipped to him and he has received it Plus, I agreed to take no commission out of the sale of the first rug and send him the balance of the funds after the shipping funds had been deducted Everything has been resolved

Reached out and spoke with the customer on 3/Sending compensation to help make up for their issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

On Tue, Dec 23, at 4:PM, [redacted] [redacted] wrote: [redacted] , Colders ended up calling me saying that the couch was in I told them I wanted to check out the couch set first I went there and the hole was fixed However, I still was not satisfied of the discount off ($150) and I stated I would like to talk to someone else to reconsider the $off they were going to give meI wasn't asking even half off [redacted] (store manager) was not there so I asked for someone elseI had to go to work so I couldn't wait for the answer that [redacted] was to give me after he talked to *** He then called me back saying the best that he could do was $or a full refund I said yes, thats all I wanted in the first place, options! I ended up taking the full refund which I had wanted that option in the first place They ended up crediting the money back to my credit card company I just wanted to so say thank you for sending the email out and helping me with this situation Unfortunately, I had to go to these extents and get others involved for my situation to be handled the right way It took a lot of time and contacts but I'm glad we both came to an agreement I may not have my couch for Christmas but I do not have to worry about this situation any longer or possible further problems in the future Happy Holidays and thanks again,***

We apologize that Mr and Mrs [redacted] had to speak with a few different people to handle their request We had to get other managers involved since the [redacted] 's request was something out of procedure At time the of purchase the [redacted] 's agreed to the terms of sale As indicated on their receipt, their purchase was indicated a special order and special orders are not subject to canellation, return or exchange Also receipt indicates that: Floor model pricing and 30% or greater discounts are non-cancellable and non-refundable orders The [redacted] order was written with 30% off and then an additional 30% off, therefore making this a non refundable order Please note that since Mr and Mrs [redacted] request to cancel the order was due to personal issues and Colder's chose to make two exceptionsFirst to cancel the special order (which the special order merchandise has now arrived as is in our [redacted] warehouse) and then to issue a refund (less the restocking fee)

I went inside to order at the Grove City Ohio location on Saturday 6/and the soda machine counter was very dirty Floor was dirty and all counters and tables needed a good cleaning as well They were not extremely busy at this time I got a [redacted] but it tasted weird, kind of like [redacted] *** or something It was obvious the soda machine needed a good cleaning as well I'll never go back

These guys are the absolute rudest company I have ever seen Left me and my kids stranded and then proceeded to mock and make fun of the situation we were in Worst customer service DON'T EVER USE THIS COMPANY!

The customer was sent three $gift cards Thanks, ***

Hello, We spoke to this customer on 12/on [redacted] and agreed to contact the restaurant as well as send [redacted] *** Thank you, [redacted]

As I communicated before, the time of visit, today, 11/2/ No I did not speak with a manager, I cannot believe this!

This customer will have to call us again at corporate to resolve this issue. We cannot respond to the Revdex.com.