Taco Bell

To Whom it may concern:In response to complaint # ***Taco Bell*** * *** *** **
*** ** ***Purchase date: 01/11/2016Product: Food, specifically customer did not like portion size and said he had
missing foodResponse date: 01/11/2016 responded with giving him extra portion and refund on whole order along with an apologyCustomer Satisfied2nd response date: 01/18/2016 via phone call by customer initiated to Area Coach Apology given and customer satisfiedAny further questions, my contact information followsSincerely,Beverly N**

Said client has complained at almost every appointment about our front desk staff She claims they either never call her back or wont give her the time she wants(which is sometimes not available) or they told her the wrong time or day...She gets nasty on the phone to whoever she speaks to I know
my front desk staff handles things well as we dont have these complaints .Quite the opposite people love them as they will accomodate everyone as best they can.These two women have been with us for 10-yrs at one point she told me I should fire them bothI have apologized several times to her to keep her happy
The day she called back she was mad as she said we never called her back and if we didnt want her business she would take it elsewhere then demanded to talk to her stylist about her appointment not about hair lossWe did return her call on Thurs Aug and left a message to get back to us to schedule her appointmentWe did not hear back until a week later
I did not make a scene, she was at her stylists station in the back of the salon and there was another client in the front of the salonHer stylist was consulting with her and had not started her hair at all Once again I apologized and said we do not have these issues with anyone else and asked her to please not be rude to my staff when she calls,all in a calm voiceAt that point she responded that this would be her last appointment and she would take her business somewhere elseI replied that that was her choice but I was not asking her to do that only to not be rude when she called
I never said some of the things she is claiming and thought I handled it in a proffessional mannerI was not aggressive or argumentativeIn fact I walked away at that point and her service started.I have been in this business for yrs and owned my own for and have never had acomplaint of this nature before .We have a 99%satisfaction rating with Demandforce
I will issue her a full refund even though I know she was happy with her service and that is what she paid forPlease let me know how to go about doing this if there is any protocol to follow I would appreciate a follow up so I can put this to rest
Thank you please contact me if you have any questions regarding this matter,
DeborahMagda Debora Salon440-708-

Last night I ordered $worth of food at the grove city ohio location There were two people in front of me in the drive thru and approx to people in the dining roomBy the time I went in there, there was nobody at the counter, and between the register and drive thru, the employees were collectively enjoying some sort of jokelaughing and carrying onI went to the counter to ask for the manager to come over, and asked him if they checked their food He smiled at me, giggled, and asked if I went through the drive thruHe asked if my food was wrong with a smirk on his faceMost of the time when you mess up my order I don't bother to go inside, because it is not worth itThis is out of every times by the wayThis time my order was so bad, that I had no choice but to go insideWhat I ordered and what I got were VERY different thingsI ordered cinnamon twists, but only got one
I ordered a nacho cheese dorrito taco with no lettace, and it had lettuce on itI ordered taco supremes that were broken in pieces(the manager laughed at this when he opened it)
I ordered a regular soft taco - and it had tomatoes all over it They do not come that way when ordered plain
One bean cheese burrio plain - that was full of riceNot just beans and cheese
(I also ordered chili cheese burritos and nachos that were suprisingly fine)
They messed up out of the food items I orderedEven had a mountain dew with no straw
You almost have to put special effort into being THAT badWhen I showed all of this to the manager he actually thought it was funny No "im sorry ma'am", no "what can I do to fix this?", nothing but a smirk on his face while he walked over and threw it in the trash Stood there drinking his drink, and then walked away A different girl walked over, and I told her to make all of the food over again, and get it right this time Because it was all cold by this timeThe girl at the counter FINALLY apologized when she gave me my food the 2nd timeThe manager's name is Owen - and he is obviously not cut out for this type of work he cares nothing about how the customers think, about how the workers do their job, the consistency of the order, and the appearance of the storeI have been coming to this location since BEFORE it was taco bell(It was a Zantigos prior.) And this time was the lastYou obviously do not care about people who are going through the store if you would put someone like this out there to represent your brandThe order number is ***
Taco Bell Store Total $I hope someone takes this seriously, because it has become the joke around here How bad can Taco Bell Screw up my order this time? And check your food before you leave the window!

Hello, We have reached out to the customer again and will be sending $in coupons

Hi,
This was resolved on 1/28, the manager also reached out to the guestThanks,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Once again I do NOT accept this response from themMy son didn't eat anything at Texas Road house that night as he was working and isn't aloud to eat on his jobThat is why he was hungry after work and I ran him through Taco BellIt's easy for them to sit her and try to blame my son for thisI took him to the emergency room in pain, they even told us it was food poisoning and that his white blood cell count was offWhy would I sit here and make this up? There insurance company even got a copy of his medical report and is trying to put the blame on my son as wellHow many customers did they have that night at the same time *** was there ordering the same food that he got? We were pretty much the only ones in that drive through that night orderingHe got his order pretty fast and we didn't have to wait for itSo how long was there food sitting out? I know many more people who have eaten there food and got sick after or ended up with diarrhea from itThey just didn't fill like following up with an complaintWhich I wouldn't of either if I didn't have to take my son into the emergency roomI feel the manager is part responsible and needs to get on there insurance company and take care of this matterWhen I try they keep blowing me off and telling me they are not going to do anything for himThere insurance company only called me once when this first happened and did leave me a message which I returned right awayAfter I spoke to them giving them full details on what happened and they even spoke to my son Joshua and asked him as well, after that we were pushed off to the side like they don't even careLast I heard from them was getting this letter in the mail saying that his white blood cells were of which can be a sign of food poisoning but they feel it isn't because no one else filled a complaintI want this issue taken care of and I will not settle until it is, so if I need to hire myself an attorney to fight this case I will

I had the worst experience at this Taco Bell! The manager, Corrina; was very rude, and offered no apology after plainly humiliating multiple customersI would not recommend this restaurant to anybody!

Hello, We made contact with the customer and were able to resolve with $in coupons. Thank you, **

We needed a gas valve replaced (as well as a new gas line run with a shut off) - *** from Pure-Line Plumbing was super helpful! Arrived right on time, gave me estimates broken down so I could determine what I could do now and what I could plan for in the coming months/years (ie running a line for a gas grill), was able to do the work the same morning Would definitely recommend!

Revdex.com:They did call me and was told I'll given vouchers of $coupons so I asked them if I could club them together ..I was told yes I can do that..so I was happy..but when I receive the vouchers yesterday, its
mentioned that I can only use one voucher per visit..So they lied to me.I also emailed them but no response..so please issue me vouchers which doesn't have any such conditions .Pls issue me voucher which doesn't have any such conditions
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Monster Towing is running a shady and low-down operation right in the heart of *** The owner, manager, and employees brush it off as a necessary evil It is just evil They are not required to tow from the empty *** lot, but they run that lot as a cash business preying on folks that are slightly careless regarding the parking in and around *** ** *** *** They have created a system of malicious practices that even include taxis waiting for your car to be towed, so that they too can profit from your carelessness and haste The business should not be allowed to (1) tow your car to the west side of ***, (2) impound the vehicle and not allow you to see it until you pay their pricey fees, (3) charge much more fees than posted on signs, and (4) require only cash The owner has been reported by the ** *** as having been arrested several times and also owning the coffee shop adjacent to this lot A dirty business is waste management or fertilizers This Towing business has no redeeming qualities If this lot requires towing, it should be done under the direct jurisdiction of the *** Police; not through a private scam

A 100% refund has been made to MsRamp, the business was willing make this refund without a receipt as a sign of good faith.

Great customer service Did a great job Very thorough and professional

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I did not however mistreat anyone and good customer service means returning a phone callIt's nt possible that each and every time I call to make an appointment I do not receive a call backI DO get a phone call and an email reminding me and asking for confirmantionI even joked as I said before with them about going to "Vegas" for a hair showShe did in fact make a scene and my poor stylist apologized throughout my visit for the embarrassmentI believe Debbie has made this a personal issue and has not focused on customer satisfactionI am ALWAYS satisfied with the stylist just not the journey getting thereI feel I should be refunded as I can no longer return to a stylist I love after years of going there and it will be another process finding a new one*** ***

Absolutely TERRIBLE customer service: rude, unprofessional, and improperly trained
Gave me back my cleaning in a worse condition than it was when I dropped it off

After several attempts to contact this customer, our team was unable to resolveThe number provided for phone contact has since been disconnected and the customer did not respond to our attempts to reach him via email

Mr*** returned our call on 2/14/*** spoke with him about his concerns on 2/15/18 and will share these with managementHe was offered couponsCustomer was satisfied that his concerns were addressed and accepted the coupons

Final Consumer Response /* (4200, 8, 2015/12/29) */
Business contacted me twice via telephone and promised to send a voucher or something to replace the $item
Never received anything in the mail from them

Message:I received a check from Taco Bell on Jan.27,2016.I have not cashed it yetI hope it is okayThank you for your part