Tactical Traps Reviews (196)
There are a ton of products like this out there and I would find one with good service and avoid these guys like the plague. The product is fine but just hope you never need help because they will leave you hanging.
Myles p. Quinn, [email protected] or 631-445-8179. Thank you
1. inside top of shelf (Small Patriot S) should probably not be finished, or at least not sanded as light bar adhesive does not stick well (unless you sand first which is a pain), also light bar and lock should run on same battery setup (multiple power supplies is a pain).
2. Be nice if the lock was silent, it's pretty loud.
3. Phone app security issue - Bluetooth does not work in secure folder on Samsung phones, if bad guy gets into phone, the tactical trap app is a dead giveaway (this is more a Samsung issue I suppose) and cannot be hidden.
4. Install instructions are a bit of a mess, it's not complicated, I did remove the piston for ease of install.
5. Foam cutting is a pain in the butt, a shorter/denser foam might be better? Please point out you should cut out your stuff AND the hinges, once you stick the foam it's hard to get off and redo if you make a mistake.
Happy with the product, thanks again.
Just installed mine...love it, but I put new batteries in the light and stuck it on the inside of the lid, but it won't come on after I close the lid and reopen it...what am I doing wrong?
“CAUTION” DO NOT ORDER TO GIVE AS A GIFT! Shelf was given to me as a Christmas Gift from my son on 12-25-2019. Unfortunately my home’s décor does not mix with a shelf, especially in the areas where I would like quick access to a gun. Attempts to speak directly with someone in customer service was a total waste of time. I sent an email on 01-06-2020 to which I did receive a quick response indicating a “holiday policy” regarding sales. Please note that this “holiday policy” does not permit returns. Sent a reply email on 01-06-2020 and it took 10 days to receive a response. See below. Suggest CAUTION when considering ordering from this company!
I'm sorry, but we can not except an order placed in October for a refund. We will gladly exchange the item for another item until January 25th.
On Mon, Jan 6 at 6:59 PM , Bobwray wrote:
Thanks for your prompt response.
I did look at the two additional shelves & the flag and I am sorry to say that these options will not work for us.
Your help in resolving this is appreciated.
From: Tactical Traps [mailto:[email protected]]
Sent: Monday, January 06, 2020 6:17 PM
To: [email protected]
Subject: Re: '[email protected]' submitted the form from your 'Contact Us' page
We actually have a holiday policy where any orders placed from October through December are allowed an exchange from our catalog website:
Please see if any of the items on the site appeal more to you, and let us know!
On Mon, Jan 6 at 4:02 PM , Bobwray wrote:
'[email protected]' submitted the form from your 'Contact Us' page
A user has submitted the contact form on your store.
Here are their details:
Full Name: Bob Wray
Email Address: [email protected]
Phone Number: xxx-xxx-xxxx
I received a Tactical Trap as a Christmas gift from my son 12/25/2019. The box shows a shipping date of October 24, 2019 so I assume my son ordered it in early October. I did not know about it until Christmas day December 25, 2019. After much thought and consideration there is just not a practical place in our house to mount the shelf. I would like to return it. I did read where you have a 30 day return policy. Under the circumstances that this was purchased as a Christmas gift I would appreciate your allowing me 30 days from December 25, 2019. Please let me know if this would be possible. Thank you. Bob Wray
I initially ordered 3 items (2 upgraded, hardwood shelves and a flag). It took quite awhile to receive my orders. I sent the flag back because it was so poorly constructed and the face of the flag was visibly flawed. One shelf was a gift. We installed the other shelf. We installed brand new batteries. The shelf is perfectly level on the wall, it opens and closes easily. The male prong smoothly inserts all the way into the female receptacle, but the lock does not work and will not lock it closed. I have out of town guests coming over for the weekend with an obvious gun shelf gaping wide open. I called the customer call center over three days ago. No return call. I called again today and they cannot put me in direct contact with anyone, they can only pass my message along again. So much for concealment. My company will now know where my guns were stored. I am deeply disappointed with the lack of accessibility for customer service as well. If I continue to be ignored by customer service. I guess my only recourse will be to file a complaint with the Better Business Bureau and take them to small claims court for a refund? Does anyone else have any further suggestions?
5/stars I've purchased a shelf for myself to house my AR-15, and my Glock Since then I was so happy with the product I purchased another large shelf and a small one for my dad for his birthdayCouldn't be happier with the productLooks fantastic in my living room
HORRIBLE, REALLY HORRIBLE Customer Service! I received Patriot 35s in early December and discovered it was not a good fit for me. I called at least 3 different times and was told some one would contact me within 48 hours by their answering service. Never have gotten a call back. I also tried their email contact which kept cycling back so that I could NEVER send an email. Another email source wanted a bunch information because there was no invoice included.I really need to return this item. Hopefully, using this source someone will get ahold of me.
Ordered 6 weeks ago. All I have seen is a charge to my credit card and a confirmation email. No further communication, no shipped product. I was scammed. Bad company. Don't trust them.