Tactical Traps Reviews (360)
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Tactical Traps Rating
Address: 228 W Lincoln Hwy #133, Schererville, Indiana, United States, 46375
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SAME STORY WITH ME. JUST GOT MY CREDIT EMAIL...AS IF I WOULD BUY ANYTHING FROM THIS COMPANY AGAIN. I DIDN'T EVEN MEAN TO ORDER THE TACTICAL FLAG...THEY THREW ALL THAT IN THE PRECHECKOUT NONSENSE SO IF YOU DON'T CLICK "DECLINE" ON EACH THING THAT POPS UP, ITLL JUST ADD IT TO YOUR CART.
Please contact [email protected] and they will assist you. If you do not have the port located underneath the unit, you may have an older model and will need to use a wedge tool to safely open the unit. Our newer units, 2019 and forward all have battery back up packs. ~Tactical Traps Customer Care.
You should have gotten a battery pack that you can plug into the bottom of the shelf to make it open
And what if you can't find the instructions because its been over 3 years since I purchased it. I tried to call and the voice mail tells about being short staffed due to Covid then go to the support website. I asked a question their, but they wanted to charge me $1, supposedly refundable. I got out of their real quick. that's how you get scammed. Please, someone tell me how to open my shelf with a dead battery.
Read the instructions you received. They tell you how to get it open if your batteries are dead!
Hi Greg,
I am sorry you received your end table with missing parts. If this has not already been resolved, please send an email to [email protected] we will get those parts right out to you. Thanks, Tactical Traps Customer Care
Myles Quinn
Hi Myles, I am sorry that the hand on the watch dislodged. Please send an email to [email protected] of a few pictures of the face of the watch and we will get back to you with next steps. -Customer Care Tactical Traps.
There are a ton of products like this out there and I would find one with good service and avoid these guys like the plague. The product is fine but just hope you never need help because they will leave you hanging.
I am sorry that your Flag trap is not working. If you would rather not have to program your key cards to the lock, you can send the lock in and have one of our tech staff program it for you. Please contact [email protected] if this has not already been resolved. ~Tactical Traps Customer Care.
Hi Mike, There are no pilot holes for mounting. Once you decide where you will mount the unit you will need to drill the pilot holes according to where the stud is located in the wall.
How do I install my Tactical Trap?
We have videos at this link: http://www.tacticaltraps.com/install/
And also at that link are...
- Mounting instructions
- How to adjust a crooked shelf. (Sometimes that happens in shipping but there's a super easy 5-second fix)
- How to adjust a shelf that doesn’t close properly (Sometimes that happens in shipping but there's also a super easy 5-second fix)
- How to cut your foam to fit your weapon.
If you have additional questions please send an email to [email protected] and we will be happy to help. Tactical Traps Customer Care.
I am sorry you have had issues with your barrel head and did not receive the unit completed. There are no pilot holes for mounting. Once you decide where you will mount the unit you will need to drill the pilot holes according to where the stud is located in the wall. It is very important for unit to mounted directly to the all to work properly. If this has not been resolved, please contact [email protected] with the photos and they will be better able to assist you. ~Tactical Traps Customer Care.
Myles p. Quinn, [email protected] or 631-445-8179. Thank you
I am sorry that the hand fell off of the watch. If this has not been resolved, please send a few photos to [email protected] and they will assist you. ~Tactical Traps Customer Care
IF this has not been resolved, please contact [email protected] with all of your order information. They will help assist you. ~Tactical Traps Customer Care
E. Steinbacher.
E. Steinbacher, We are thrilled you love your Tactical Traps and experienced great customer service from our team! ~Tactical Traps Customer Care
If this has not been resolved, please contact [email protected] or give us a call 800 651 9171 and we would be happy to assist you. ~Tactical Traps Customer Care
1. inside top of shelf (Small Patriot S) should probably not be finished, or at least not sanded as light bar adhesive does not stick well (unless you sand first which is a pain), also light bar and lock should run on same battery setup (multiple power supplies is a pain).
2. Be nice if the lock was silent, it's pretty loud.
3. Phone app security issue - Bluetooth does not work in secure folder on Samsung phones, if bad guy gets into phone, the tactical trap app is a dead giveaway (this is more a Samsung issue I suppose) and cannot be hidden.
4. Install instructions are a bit of a mess, it's not complicated, I did remove the piston for ease of install.
5. Foam cutting is a pain in the butt, a shorter/denser foam might be better? Please point out you should cut out your stuff AND the hinges, once you stick the foam it's hard to get off and redo if you make a mistake.
Happy with the product, thanks again.
Thank you for your feedback. We are always looking for areas to improve. The LED light runs on its own batteries as it is motion sensitive. Each unit comes with a sound/buzzer card that can be used to disable the beep if they choose to. The Bluetooth app will only open the unit if the 4 digit pin code is entered and does not show up on the app. Glad you are happy with the unit, I will bring this to our warehouse managers attention. ~Tactical Traps Customer Care
I am sorry you are having trouble opening your unit with the back up pack. Are you hearing any beeps from the key cards? Please email [email protected] for further assistance. ~Tactical Traps Customer Care
I had a similar situation. After using for some time I couldn't get it opened. While away on a business trip my wife told me it was beeping, apparently that's an indicator the battery is dying by the time I got home the battery was dead. If I had known what the beeping was I would have told her to open it and leave it opened. I ended up destroying it to get my firearm out. Can't seem to find anyone that can offer me suggestions. Not a happy camper.
Updates?
Any updates?
Hi Therese, I am very sorry your unit arrived damaged. Please send an email with photos of the damage to [email protected] and one of our customer service representatives will help you. Thanks, Tactical Traps Customer Care
Was the damage caused by the factory or by the shippers?
never mind...I got it working...thanx
That is great to hear! Thank you for letting us know. ~Tactical Traps Customer Care
Just installed mine...love it, but I put new batteries in the light and stuck it on the inside of the lid, but it won't come on after I close the lid and reopen it...what am I doing wrong?
If you are still having issues with the LED please contact [email protected] and we can have a replacement sent out. ~Tactical Traps Customer Care
“CAUTION” DO NOT ORDER TO GIVE AS A GIFT! Shelf was given to me as a Christmas Gift from my son on 12-25-2019. Unfortunately my home’s décor does not mix with a shelf, especially in the areas where I would like quick access to a gun. Attempts to speak directly with someone in customer service was a total waste of time. I sent an email on 01-06-2020 to which I did receive a quick response indicating a “holiday policy” regarding sales. Please note that this “holiday policy” does not permit returns. Sent a reply email on 01-06-2020 and it took 10 days to receive a response. See below. Suggest CAUTION when considering ordering from this company!
Hi Bob,
I'm sorry, but we can not except an order placed in October for a refund. We will gladly exchange the item for another item until January 25th.
Best regards,
Emma
On Mon, Jan 6 at 6:59 PM , Bobwray wrote:
Hi James,
Thanks for your prompt response.
I did look at the two additional shelves & the flag and I am sorry to say that these options will not work for us.
Your help in resolving this is appreciated.
Thank you,
Bob Wray
From: Tactical Traps [mailto:[email protected]]
Sent: Monday, January 06, 2020 6:17 PM
To: [email protected]
Subject: Re: '[email protected]' submitted the form from your 'Contact Us' page
Hi Bob,
We actually have a holiday policy where any orders placed from October through December are allowed an exchange from our catalog website:
www.TacticalTraps.com
Please see if any of the items on the site appeal more to you, and let us know!
Thanks
James
On Mon, Jan 6 at 4:02 PM , Bobwray wrote:
'[email protected]' submitted the form from your 'Contact Us' page
A user has submitted the contact form on your store.
Here are their details:
Full Name: Bob Wray
Email Address: [email protected]
Phone Number: xxx-xxx-xxxx
Order Number:
RMA Number:
I received a Tactical Trap as a Christmas gift from my son 12/25/2019. The box shows a shipping date of October 24, 2019 so I assume my son ordered it in early October. I did not know about it until Christmas day December 25, 2019. After much thought and consideration there is just not a practical place in our house to mount the shelf. I would like to return it. I did read where you have a 30 day return policy. Under the circumstances that this was purchased as a Christmas gift I would appreciate your allowing me 30 days from December 25, 2019. Please let me know if this would be possible. Thank you. Bob Wray
I initially ordered 3 items (2 upgraded, hardwood shelves and a flag). It took quite awhile to receive my orders. I sent the flag back because it was so poorly constructed and the face of the flag was visibly flawed. One shelf was a gift. We installed the other shelf. We installed brand new batteries. The shelf is perfectly level on the wall, it opens and closes easily. The male prong smoothly inserts all the way into the female receptacle, but the lock does not work and will not lock it closed. I have out of town guests coming over for the weekend with an obvious gun shelf gaping wide open. I called the customer call center over three days ago. No return call. I called again today and they cannot put me in direct contact with anyone, they can only pass my message along again. So much for concealment. My company will now know where my guns were stored. I am deeply disappointed with the lack of accessibility for customer service as well. If I continue to be ignored by customer service. I guess my only recourse will be to file a complaint with the Better Business Bureau and take them to small claims court for a refund? Does anyone else have any further suggestions?
I am sorry that he unit will not close. Have you changed all 4 AAA batteries in the lock? If this has not been resolved, please contact [email protected]. ~Tactical Traps Customer Care