Tactical Traps Reviews (203)
I initially ordered 3 items (2 upgraded, hardwood shelves and a flag). It took quite awhile to receive my orders. I sent the flag back because it was so poorly constructed and the face of the flag was visibly flawed. One shelf was a gift. We installed the other shelf. We installed brand new batteries. The shelf is perfectly level on the wall, it opens and closes easily. The male prong smoothly inserts all the way into the female receptacle, but the lock does not work and will not lock it closed. I have out of town guests coming over for the weekend with an obvious gun shelf gaping wide open. I called the customer call center over three days ago. No return call. I called again today and they cannot put me in direct contact with anyone, they can only pass my message along again. So much for concealment. My company will now know where my guns were stored. I am deeply disappointed with the lack of accessibility for customer service as well. If I continue to be ignored by customer service. I guess my only recourse will be to file a complaint with the Better Business Bureau and take them to small claims court for a refund? Does anyone else have any further suggestions?
5/stars I've purchased a shelf for myself to house my AR-15, and my Glock Since then I was so happy with the product I purchased another large shelf and a small one for my dad for his birthdayCouldn't be happier with the productLooks fantastic in my living room
HORRIBLE, REALLY HORRIBLE Customer Service! I received Patriot 35s in early December and discovered it was not a good fit for me. I called at least 3 different times and was told some one would contact me within 48 hours by their answering service. Never have gotten a call back. I also tried their email contact which kept cycling back so that I could NEVER send an email. Another email source wanted a bunch information because there was no invoice included.I really need to return this item. Hopefully, using this source someone will get ahold of me.
Ordered 6 weeks ago. All I have seen is a charge to my credit card and a confirmation email. No further communication, no shipped product. I was scammed. Bad company. Don't trust them.
An advertisement for the Patriot 35S Pistol Shelf says that for a liimited time I can receive a free upgrade to hardwoodI ordered this product because the ad says it will be made from 3/4" hardwood however the graphic used in the ad shows 3/4" plywood I emailed [email protected] and asked if the shelf will be made from actual hardwood, or from plywood as pictured The answer I received confirms they do not use hardwood and the ad is deceptive and misleading The actual response from their support is as follows: Hello Bill, The shelf will be made of a hard maple pressed wood like that used for cabinetry in high end kitchens Please let me know if I can be of further assistance Best Regards, Bree Customer Support Tactical Traps
order a shelf on 12/8 and now it's 12/16 they charged my card but I do not see that it's being processed nor a tracking Number not a good company to deal with.
I purchased this for my Living room, having worked my way through college as a journeyman carpenter I was impressed with the Quality of the workmanshipThis design blended well in my living room as both an impressive shelf and a secure compartment to store my with spare clipWould highly recommend this to anyone looking for a tasteful and secure way to store a spare weapon for emergencies
I placed the patriot 35s in my cart and proceeded to check out at check out I was ask if I bought the freedom 52r for $ that I could get the Patriot 35s for free that's what I chose to do but when I received my credit card statement this week I had charges one for the $and one for $
This was our 2nd purchase from Tactical Traps in under a year The shelf is durable, discreet and very well constructedI'd love some non-concealment ones to match in other areas of our homeWe use ours for its intended purpose but also to hide valuables when we travel and have house sitters
I purchased 2 items from Tactical Traps. First, on 6/14/2018, was in response to mass ad campaign on [redacted] promising gun concealment shelf made of premium hardwood and includes bonus items: "LED lighting kit" ($30.00 value) + [redacted] DVD and book ($197 value). They charged my credit card $216 the same day I ordered it ($197.00 + 19.00 shipping). A week later, on 6/21/2018, I received a seemingly personal e-mail telling me that my shelf was finished and the factory had leftover material from my build, and offered me a special one-time deal that if I ordered another type of shelf (bigger, at a higher price), I would get my first shelf free. Sounded like a good deal, so I ordered the second shelf. They charged my credit card $326.00 the same day ($297 + $29.00 shipping). Later that day, I received email from UPS indicating the first package was on the way. 3 days later, I had no package, so checked UPS status and the packages had not even left the origination
I have mounted my tactical trap shelf and it works great My housekeeper was picking up items off the floor and hit her head on it when she straightened up Shelf didn’t move and she still doesn’t know what is insideGreat job on workmanship, and quality
stars I am extremely happy with my tactical shelvesI bought both sizes of shelves and I think each one is the perfect size Fit and finish is excellent They are exactly as advertised and nice looking furniture addition to my houseI highly recommend these shelves to everyoneThank youBob
I was vary pleased with the Tactical Trap and very happy how it look in my home, you would not even know what it is unless you knewI would recommend this to any gun enthusiasts who would like a safe place to conceal your tools and have access in the event of an emergency
I ordered a shelf from Tactical Traps on June 26th. I have received 3 emails saying they were shipping the product. This is always followed by " oh, sorry we did not ship it yesterday. At this point, I am tired of dealing with them and would just like my money back.
I placed separate orders on 6/19/The order stated that that product would be delivered with in 8-Business daysAfter a month of waiting, it took me complaining on their Facebook page for them to send the first of the two ordersI have tried to call the phone number that they have listed, but no matter what option within the automated menu, it tells you to send them an emailI have emailed them but they have yet to respondIt has been over two (2) weeks and still no responseAt this point I want to return the shelf that has been delivered, and a full refund of what I have purchasedUnfortunately I have been unsuccessful at getting in contact with them and there is no return label in the box
Still getting the beeps with the cards, but the shelves won’t open. Any ideas?
Guns can’t protect us if we can’t get to them when needed!
Company is a joke They sent me a inch shelf with a activated battery latching mechanism The unit was stored unopened for months (Christmas Present) and it started to beep When the box was opened, the batteries are dying and the shelf will not open so that you can change the battery Functionally unusable I called to return it and their 100% customer satisfaction guarantee is a complete joke No refund, and I have to pay shipping to have it "repaired" Their answer was to use a break in tool (buy your own) to burst it open and then replace the battery and the busted parts What kind of crazy design is that? What if the latching battery died with a gun inside Bust open the shelf with a loaded hot gun insidewhat a crazy design When questioned by email, all I get is a "send it back and I'll fix it" I don't want it fixed after this charade I just want a refund like they say in the ad I am ZERO percent pleased with the product I'm still trying but until I get a refund, the best rating would be a one
Extremely impressed by the quality of the shelfThe lines are perfect and when it is closed, it is impossible to see that the shelf can be opened in two It also comes with a user guide Very good workThanks a lot