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Tactical Traps Reviews (218)

• Jul 07, 2020

Will not OPEN
Installed shelf. It worked fine. Two weeks later could not get it to open with the AP, card or back up battery. Emailed tactical traps and never got a response. Waited a week in a half. Called them and spoke to secretary and she said some one will email me in a couple of days...we shall see.

• Jun 13, 2020

Battery back up wire
On May 16th, 2020 got an email that some orders, like mine, did not include the battery back up wire and they were to be sending them out. It's been nearly a month, I've sent 4 emails as a reply to the same email and have had NO response. What do I need to do to get the back up wire? Other then that the trap is very nicely constructed and neat in appearance.

• Jun 11, 2020

Good experience with a couple of areas that could be improved
Just a few things that could use a bit of process improvement (from my perspective):

1. inside top of shelf (Small Patriot S) should probably not be finished, or at least not sanded as light bar adhesive does not stick well (unless you sand first which is a pain), also light bar and lock should run on same battery setup (multiple power supplies is a pain).
2. Be nice if the lock was silent, it's pretty loud.
3. Phone app security issue - Bluetooth does not work in secure folder on Samsung phones, if bad guy gets into phone, the tactical trap app is a dead giveaway (this is more a Samsung issue I suppose) and cannot be hidden.
4. Install instructions are a bit of a mess, it's not complicated, I did remove the piston for ease of install.
5. Foam cutting is a pain in the butt, a shorter/denser foam might be better? Please point out you should cut out your stuff AND the hinges, once you stick the foam it's hard to get off and redo if you make a mistake.

Happy with the product, thanks again.

• Jun 06, 2020

Can not open
worked last week now this week went to show it off nothing, got my backup battery pack, nothing. at a loss of what to do other than being destructive to open it guess I will have to tear it up to get it open will not be purchasing another with this problem

• Feb 24, 2021

I had a similar situation. After using for some time I couldn't get it opened. While away on a business trip my wife told me it was beeping, apparently that's an indicator the battery is dying by the time I got home the battery was dead. If I had known what the beeping was I would have told her to open it and leave it opened. I ended up destroying it to get my firearm out. Can't seem to find anyone that can offer me suggestions. Not a happy camper.

• Jan 25, 2021

Updates?

• Dec 27, 2020

Any updates?

• May 21, 2020

WHAT A TACTICAL MESS
ARRIVED HOME TO OPEN MY GIFT BOX,WHICH WAS IN PERFECT CONDITION /ONLY TO FIND BROKEN MESS INSIDE //THE SHELF WAS GOUGED IN THE BACK/ BROKEN WOOD WILL NOT FUNCTION TO OPEN SHELF PROPERLY.DO NOT PURCHASE BEWARE LIKE THE REVIEWS SAID I WISH I WOULD OF LISTENED UPLAND CA. MAY2020

• Dec 27, 2020

Was the damage caused by the factory or by the shippers?

never mind...I got it working...thanx

Just installed mine...love it, but I put new batteries in the light and stuck it on the inside of the lid, but it won't come on after I close the lid and reopen it...what am I doing wrong?

“CAUTION” DO NOT ORDER TO GIVE AS A GIFT! Shelf was given to me as a Christmas Gift from my son on 12-25-2019. Unfortunately my home’s décor does not mix with a shelf, especially in the areas where I would like quick access to a gun. Attempts to speak directly with someone in customer service was a total waste of time. I sent an email on 01-06-2020 to which I did receive a quick response indicating a “holiday policy” regarding sales. Please note that this “holiday policy” does not permit returns. Sent a reply email on 01-06-2020 and it took 10 days to receive a response. See below. Suggest CAUTION when considering ordering from this company!

Hi Bob,

I'm sorry, but we can not except an order placed in October for a refund. We will gladly exchange the item for another item until January 25th.

Best regards,
Emma

On Mon, Jan 6 at 6:59 PM , Bobwray wrote:
Hi James,
Thanks for your prompt response.
I did look at the two additional shelves & the flag and I am sorry to say that these options will not work for us.
Your help in resolving this is appreciated.
Thank you,
Bob Wray

From: Tactical Traps [mailto:[email protected]]
Sent: Monday, January 06, 2020 6:17 PM
To: [email protected]
Subject: Re: '[email protected]' submitted the form from your 'Contact Us' page

Hi Bob,

We actually have a holiday policy where any orders placed from October through December are allowed an exchange from our catalog website:

www.TacticalTraps.com

Please see if any of the items on the site appeal more to you, and let us know!
Thanks
James

On Mon, Jan 6 at 4:02 PM , Bobwray wrote:
'[email protected]' submitted the form from your 'Contact Us' page
A user has submitted the contact form on your store.
Here are their details:
Full Name: Bob Wray
Email Address: [email protected]

Phone Number: xxx-xxx-xxxx
Order Number:
RMA Number:
I received a Tactical Trap as a Christmas gift from my son 12/25/2019. The box shows a shipping date of October 24, 2019 so I assume my son ordered it in early October. I did not know about it until Christmas day December 25, 2019. After much thought and consideration there is just not a practical place in our house to mount the shelf. I would like to return it. I did read where you have a 30 day return policy. Under the circumstances that this was purchased as a Christmas gift I would appreciate your allowing me 30 days from December 25, 2019. Please let me know if this would be possible. Thank you. Bob Wray

I initially ordered 3 items (2 upgraded, hardwood shelves and a flag). It took quite awhile to receive my orders. I sent the flag back because it was so poorly constructed and the face of the flag was visibly flawed. One shelf was a gift. We installed the other shelf. We installed brand new batteries. The shelf is perfectly level on the wall, it opens and closes easily. The male prong smoothly inserts all the way into the female receptacle, but the lock does not work and will not lock it closed. I have out of town guests coming over for the weekend with an obvious gun shelf gaping wide open. I called the customer call center over three days ago. No return call. I called again today and they cannot put me in direct contact with anyone, they can only pass my message along again. So much for concealment. My company will now know where my guns were stored. I am deeply disappointed with the lack of accessibility for customer service as well. If I continue to be ignored by customer service. I guess my only recourse will be to file a complaint with the Better Business Bureau and take them to small claims court for a refund? Does anyone else have any further suggestions?

5/stars I've purchased a shelf for myself to house my AR-15, and my Glock Since then I was so happy with the product I purchased another large shelf and a small one for my dad for his birthdayCouldn't be happier with the productLooks fantastic in my living room

HORRIBLE, REALLY HORRIBLE Customer Service! I received Patriot 35s in early December and discovered it was not a good fit for me. I called at least 3 different times and was told some one would contact me within 48 hours by their answering service. Never have gotten a call back. I also tried their email contact which kept cycling back so that I could NEVER send an email. Another email source wanted a bunch information because there was no invoice included.I really need to return this item. Hopefully, using this source someone will get ahold of me.
Sallie Page

Ordered 6 weeks ago. All I have seen is a charge to my credit card and a confirmation email. No further communication, no shipped product. I was scammed. Bad company. Don't trust them.

Tactical Traps sold me a "TT [redacted] (RFID)

An advertisement for the Patriot 35S Pistol Shelf says that for a liimited time I can receive a free upgrade to hardwoodI ordered this product because the ad says it will be made from 3/4" hardwood however the graphic used in the ad shows 3/4" plywood I emailed [email protected] and asked if the shelf will be made from actual hardwood, or from plywood as pictured The answer I received confirms they do not use hardwood and the ad is deceptive and misleading The actual response from their support is as follows: Hello Bill, The shelf will be made of a hard maple pressed wood like that used for cabinetry in high end kitchens Please let me know if I can be of further assistance Best Regards, Bree Customer Support Tactical Traps

order a shelf on 12/8 and now it's 12/16 they charged my card but I do not see that it's being processed nor a tracking Number not a good company to deal with.

I purchased this for my Living room, having worked my way through college as a journeyman carpenter I was impressed with the Quality of the workmanshipThis design blended well in my living room as both an impressive shelf and a secure compartment to store my with spare clipWould highly recommend this to anyone looking for a tasteful and secure way to store a spare weapon for emergencies

I placed the patriot 35s in my cart and proceeded to check out at check out I was ask if I bought the freedom 52r for $ that I could get the Patriot 35s for free that's what I chose to do but when I received my credit card statement this week I had charges one for the $and one for $

This was our 2nd purchase from Tactical Traps in under a year The shelf is durable, discreet and very well constructedI'd love some non-concealment ones to match in other areas of our homeWe use ours for its intended purpose but also to hide valuables when we travel and have house sitters

I purchased 2 items from Tactical Traps. First, on 6/14/2018, was in response to mass ad campaign on [redacted] promising gun concealment shelf made of premium hardwood and includes bonus items: "LED lighting kit" ($30.00 value) + [redacted] DVD and book ($197 value). They charged my credit card $216 the same day I ordered it ($197.00 + 19.00 shipping). A week later, on 6/21/2018, I received a seemingly personal e-mail telling me that my shelf was finished and the factory had leftover material from my build, and offered me a special one-time deal that if I ordered another type of shelf (bigger, at a higher price), I would get my first shelf free. Sounded like a good deal, so I ordered the second shelf. They charged my credit card $326.00 the same day ($297 + $29.00 shipping). Later that day, I received email from UPS indicating the first package was on the way. 3 days later, I had no package, so checked UPS status and the packages had not even left the origination

I have mounted my tactical trap shelf and it works great My housekeeper was picking up items off the floor and hit her head on it when she straightened up Shelf didn’t move and she still doesn’t know what is insideGreat job on workmanship, and quality

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Address: 228 W Lincoln Hwy #133, Schererville, Indiana, United States, 46375

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